Customers White Papers

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Ten Critical Success Factors for CRM: Lessons Learned from Successful Implementations
sponsored by Oracle Corporation
WHITE PAPER: Customer relationship management (CRM) deployments can be complex and difficult. This white paper provides a checklist of the ten critical success factors for organizations to follow to avoid common pitfalls as they design and deploy their CRM system.
Posted: 16 Jan 2007 | Published: 01 Aug 2006

Oracle Corporation

Why Business Rules?: A Case for Business Users of Information Technology
sponsored by IBM
WHITE PAPER: This whitepaper explains how business people are allowed to directly define how their business rules are being executed with a BRMS; and, perhaps more important, how it facilitates change in an easy, safe and reliable manner.
Posted: 07 Jul 2011 | Published: 01 Sep 2009

IBM

11 Questions Every CIO Should Ask Their IT Manager
sponsored by Red Hat and JBoss
WHITE PAPER: What is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization? Read Red Hat's suggestions on "11 Questions Every CIO Should Ask Their IT Manager", and how Red Hat open source solutions can help.
Posted: 19 Jun 2009 | Published: 10 Jun 2009

Red Hat and JBoss

Enable an Empowered and Distributed Workforce Through Managed Remote Services
sponsored by AT&T Corp
WHITE PAPER: To react quickly to customers’ needs, organizations are decentralizing their workforce and shifting them into the flow of their customers’ lives.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

AT&T Corp

Managing a Mobile Workforce: Support and Motivate Your Remote Staff
sponsored by Ultimate Software
WHITE PAPER: This resource explores the growth of mobile technology and the rise of the teleworker, and details how cloud-based human capital management (HCM) can enable you to support, engage, and motivate your virtual employees more easily and effectively.
Posted: 24 Jul 2013 | Published: 31 Mar 2013

Ultimate Software

Jabra - Devices Make Experiences: Company Profile
sponsored by Insight and Jabra
WHITE PAPER: In this resource, explore a series of hands-free devices that will enable your mobility initiatives to soar, truly enabling a productive workforce.
Posted: 07 Nov 2013 | Published: 07 Nov 2013

Insight and Jabra

PBX Buying Guide: How to Choose the Right Phone System for Your Business
sponsored by Fonality Inc.
WHITE PAPER: While moving to an IP phone system will bring great advantages, the more options, features, functions and capabilities that are available, the more decisions the buyer has to make. That makes it crucial to thoroughly understand your needs before you buy. In this guide are seven steps to help in that process.
Posted: 16 Aug 2010 | Published: 16 Aug 2010

Fonality Inc.

PROTECT - Bringing the edge to the data center - a data protection strategy for small & midsize companies with remote offices
sponsored by HP & Intel®
WHITE PAPER: Learn how midsize businesses or enterprises with regional data centers or remote offices can effectively address data protection challenges by implementing solutions that help store and protect business critical data, cut costs and improve efficiency and reliability.
Posted: 18 Feb 2010 | Published: 17 Feb 2011

HP & Intel®

Recommended Best Security Practices for Unified Communications
sponsored by Polycom, Inc.
WHITE PAPER: Unified Communications (UC) can be viewed as another set of data and protocols utilizing IP networks. From a security perspective, it is very similar to other IP data services. This document describes the security issues that organizations should consider as they deploy UC, and offers Polycom's recommendations for implementing secured UC.
Posted: 07 Sep 2012 | Published: 30 Mar 2012

Polycom, Inc.

Backup Mobile and Remote Users Securely, With or Without a VPN
sponsored by Copiun
WHITE PAPER: This whitepaper examines the challenges with backing up corporate data on these remote users’ PCs and describes Copiun’s Constant Access Gateway option which allows IT organizations to securely backup remote and mobile users without opening any firewall ports or placing the backup server in the DMZ.
Posted: 17 Jan 2011 | Published: 17 Jan 2011

Copiun