OC48 White Papers

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May 23, 2013

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OC48 White Papers (View All Report Types)

How Unified Communications Pays for Itself sponsored by Channel Transformation Alliance WHITE PAPER: Get advice on building a comprehensive business case for unified communications (UC) adoption and view the many benefits UC has to offer, as well as alternative approaches you could use for implementation. Posted: 14 May 2013 \| Published: 31 Aug 2012 TOPICS: CIOs \| Collaboration \| Collaborative Applications Software \| Communications Systems \| Mobile Workers \| Remote Users \| Unified Messaging \| Unified Messaging Systems

How to Evaluate Data Protection and Recovery Service Providers sponsored by Hewlett-Packard Limited WHITE PAPER: Uncover the three different categories of service providers (and their strengths and weaknesses) to get help aligning your organization with the best provider possible and ensure your critical data remain protected and secure. Posted: 15 Mar 2013 \| Published: 26 Feb 2013 TOPICS: Cloud Security \| Data Governance \| Data Loss Prevention (DLP) \| Data Recovery \| Data Security \| Disaster Recovery \| Managed Security Services \| Mobile Workers \| Regulations \| Regulatory Compliance \| Remote Users \| Security \| Security Management \| Security Policies \| Security Systems \| Telecommunications Carrier Systems

How to tie learning to business impact sponsored by ComputerWeekly.com WHITE PAPER: Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. Posted: 21 Oct 2011 \| Published: 09 Dec 2010 TOPICS: IT Consulting Services \| IT Governance \| IT Systems \| IT Workforce

What Is the Best Communications Solution for My Business? sponsored by Comcast WHITE PAPER: This independent research paper explores the evolution of communications services and technology – from telephony and VoIP to IP trunking and UC – to help you find the best communications solution for your business' needs. Posted: 01 Mar 2013 \| Published: 29 Jul 2011 TOPICS: Collaboration \| Communications Systems \| IP Networks \| IP Telephony \| Mobile Workers \| Unified Messaging \| Videoconferences \| VoIP \| Web Conferences

10 Tips for Keeping Control of Online Meetings sponsored by Citrix Online Go To Meeting WHITE PAPER: This brief by Gihan Perera, founder of First Step Communications, provides 10 practical tips for keeping control of your online meetings. Posted: 01 Feb 2013 \| Published: 28 Jan 2013 TOPICS: CIOs \| Collaboration \| Collaborative Commerce \| Communications Networks \| Communications Software \| Communications Systems \| Teleconferences \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Web 2.0 \| Web Conferences

Improving Business Outcomes with Big Data and Analytics in Communications, Media and Entertainment sponsored by Hewlett-Packard Limited WHITE PAPER: This exclusive resource highlights the ways communications, media, and entertainment (CME) companies are improving business outcomes by leveraging big data and analytics in today's highly competitive, data-heavy climate. Read on for insights. Posted: 24 Jan 2013 \| Published: 30 Sep 2012 TOPICS: Business Intelligence \| Cloud Computing \| Communications Systems \| Customer Interaction Services \| Data Analytics \| Data Mining \| Entertainment Industry

Upgrading to Cisco Unified Communications Manager Business Edition 6000 sponsored by Cisco Systems, Inc. WHITE PAPER: Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.Now through Oct.29th 2011, US-based customers can buy one eligible Cisco Unified IP Phone and get another free. Posted: 07 Sep 2011 \| Published: 07 Sep 2011 TOPICS: Communications Networks \| Communications Systems \| Contact Center Management \| Contact Centers \| Network Infrastructure \| Network Management \| Networking \| Unified Messaging \| Unified Messaging Systems \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems

SDI Best Best Practices: Benchmarking for Service Desk Support sponsored by Citrix Online- GoToManage WHITE PAPER: The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this. Posted: 12 Oct 2011 \| Published: 12 Oct 2011 TOPICS: Communications Networks \| Communications Systems \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| Unified Messaging \| Unified Messaging Systems

Accelerating Unified Communications With an Enterprisewide Architecture sponsored by Avaya WHITE PAPER: To support today’s business challenges, enterprises require a new architecture for communications that is standard, loosely coupled, three-tier and centralized. Posted: 22 Sep 2011 \| Published: 22 Sep 2011 TOPICS: Architectures \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| IT Infrastructure \| IT Systems \| Network Architectures \| Network Best Practices \| Network Infrastructure \| Network Management \| Network Performance \| Networking \| Productivity \| VoIP

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace sponsored by Aspect WHITE PAPER: This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. Posted: 11 Aug 2011 \| Published: 11 Aug 2011 TOPICS: Communications Systems \| Contact Center Workforce Management \| CRM \| CRM Best Practices \| Customer Retention \| Customer Satisfaction \| Workforce Management Software

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