This whitepaper from IDC provides an evaluates the capability of service desk management solutions in facilitating the efficient and effective delivery of IT service and support across a wide range of systems, infrastructures, and device types including those residing on-premises as well as in the cloud.
This white paper examines the ramifications of the growth of shadow IT and examines how you can protect against potential issues. Read on to learn how you can implement a more secure network to keep up with evolving IT demands.
This white paper proposes that the key to achieving the most value from cloud investments includes considering the impact that they will have throughout an entire organization, and explores real-world customer experiences that examine the true business impact of the cloud.
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