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Aberdeen: Get a Technical Support Makeover and Transition to an ITSM Star
sponsored by ServiceNow
WHITE PAPER: This white paper examines how by transitioning to modern ITSM systems, IT departments can transform themselves from an archaic, inefficient, ad hoc model into a capable operation that not only fixes IT issues quickly, but also boosts the entire organization. View now and learn how to get started.
Posted: 08 Mar 2016 | Published: 08 Mar 2016

ServiceNow

Gaining Cloud Efficiencies for Northern Ireland
sponsored by Hewlett-Packard Enterprise
VIDEO: In this video case study, explore how the public sector in Northern Ireland was able to meet the growing complexity of computing needs by partnering with HPE Helion. Inside, see how they are now able to effectively scale their computing power needs, enable efficient data access to everyone, and save big on infrastructure costs.
Posted: 04 Feb 2016 | Premiered: 04 Feb 2016

Hewlett-Packard Enterprise

Today's Digital Enterprise Demands a New Kind of ITSM Support
sponsored by ServiceNow
EGUIDE: In this expert e-guide, discover why a fresh approach to ITSM is not only required to remain competitive—it's essential for survival—and learn how SABRE technology is redefining ITSM support.
Posted: 29 Feb 2016 | Published: 24 Feb 2016

ServiceNow

Simplify Multi-Vendor IT Support to Drive Innovation and Reduce Cost
sponsored by IBM
WHITE PAPER: Take a close-up look into a support strategy for managing your multi-vendor IT environment. Learn how you can simplify IT complexity and support higher availability, reduce IT costs through more effective lifecycle maintenance, and more.
Posted: 07 Jun 2016 | Published: 31 Dec 2015

IBM

Best Practices Guide to IT Service Management
sponsored by Matrix42
WHITE PAPER: This white paper takes a look at some of the top challenges that IT service managers face today and offers strategies for overcoming them. Learn how to achieve complete service cost transparency, faster service management, and more.
Posted: 04 Mar 2016 | Published: 31 Dec 2015

Matrix42

OVUM Express Report
sponsored by ServiceNow
PRODUCT OVERVIEW: In this paper, key into a detailed overview of ServiceNow, firmly established as one of the most important leaders in the IT service management (ITSM) space, and discover a fresh-on-the-market offering aimed specifically at the SME and mid-market.
Posted: 11 Mar 2016 | Published: 31 Dec 2014

ServiceNow

Buyer's Guide: IT Service Support Management Tools
sponsored by ServiceNow
WHITE PAPER: This Gartner resource compares leading IT service support management vendors, evaluating the pros and cons of each option. Read on to determine which vendor fits your organization's needs.
Posted: 10 Mar 2016 | Published: 26 Aug 2015

ServiceNow

How to Overcome The Top ITSM Challenges
sponsored by Matrix42
WHITE PAPER: In this white paper, learn how you can overcome the top IT service challenges by leveraging an integrated ITSM strategy. Discover how this approach can enable easier management, happier customers, lower business risk, and more.
Posted: 02 Mar 2016 | Published: 31 Dec 2015

Matrix42

Defining and Simulating ITIL Processes with Advanced Business Modeling
sponsored by Global Knowledge
WHITE PAPER: In this white paper, learn how an advanced business modeler provides both the ability to visually define process activities and the ability to define detailed information about processes, including inputs, outputs, cost, revenue, roles, and resources.
Posted: 11 Mar 2016 | Published: 26 Feb 2016

Global Knowledge

Analytics Solutions for LinuxONE: An Overview
sponsored by IBM
PRODUCT OVERVIEW: In this resource, you will discover how LinuxONE extracts insights and scales effortlessly to meet your big data and analytics demands. Read on to learn how it can provide your enterprise with high performing business intelligence (BI) and cost effectively meet your availability expectations with IT operations analytics.
Posted: 25 Feb 2016 | Published: 31 Aug 2015

IBM
 
 
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