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Interactive TV Services Reports
 
Hybrid Cloud Management and Automated Monitoring Tools for MSPs and Channel Partners
sponsored by ConnectWise
EGUIDE: In this expert e-guide, explore how to use remote monitoring and management and other automated tools to manage hybrid cloud environments. Discover how to evaluate both commercially available and homegrown automated tools, enable custom integrations to unify monitoring tools with ITSM, monitor legacy systems, and more.
Posted: 01 Mar 2017 | Published: 27 Feb 2017

ConnectWise

Failing to Plan Is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 24 May 2017 | Published: 24 May 2017

OnBase by Hyland

Sky Entertainment Company Benefits from Automated Compliance Reporting
sponsored by Snow Software
CASE STUDY: Access this case study to examine how Sky (Europe's leading entertainment company) streamlined previously arduous and manual steps to generate Effective License Positions (ELPs) by integrating automated compliance reporting into their software asset management system.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

Snow Software

Ansible Tower 3: An Introductory Look
sponsored by Red Hat
VIDEO: Give your team the power to scale: Learn how to manage complex, multi-tier application deployments and trouble-shooting with an IT automation framework. View now to end repetitive tasks, speed productivity, and scale IT initiatives by centralizing control of your infrastructure.
Posted: 12 Jan 2017 | Premiered: 20 Jul 2016

Red Hat

How Telco Providers can Enable Real-Time Analytics and Decision-Making
sponsored by Aerospike
WHITE PAPER: Discover how Telco Service Providers (TSPs) can provide seamless, connected experiences with insights from big data architectures and advanced analytics. Find out how to enable real-time decision-making with analytics capabilities that support network management, CEM, and digital innovation.
Posted: 12 Jun 2017 | Published: 12 Jun 2017


IDC Report: A Roadmap to the Dynamic Digital Enterprise
sponsored by Optus
ANALYST REPORT: It's key to transform your enterprise into an agile one by crafting a forward-looking, digital-centric business strategy. In this IDC report, you'll explore where your peers are with making IT investments, 7 recommendations for a successful digital transformation project, how you can limit associated risks, and more.
Posted: 03 Nov 2016 | Published: 30 Sep 2016

Optus

ITSM Fundamentals for Enterprise
sponsored by Cherwell
WHITE PAPER: The fundamentals of ITSM are being applied across the enterprise. Access this brief white paper to learn about why and how ITSM strategies are being repurposed across various non-IT departments, and how you can go about implementing this strategy in your organization.
Posted: 10 Apr 2017 | Published: 30 Dec 2016

Cherwell

Vendor Landscape: Enterprise Service Desk Software
sponsored by Cherwell
EBOOK: Service desk tools have evolved over to be more than a help desk ticketing system and the market now reflects that change. If you're considering adopting an enterprise service desk tool, even slightly, look over this e-book to learn about the 2017 vendor market and see how your particular business needs are being met.
Posted: 10 Apr 2017 | Published: 10 Apr 2017

Cherwell

The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

Cloud-Based Managed Services: Tips for Selecting a Provider that Can Help You Re-Tool Your IT Department
sponsored by IBM
WHITE PAPER: 91% of IT departments seek cloud implementation assistance, with 13% of those turning to a managed services provider. In this Frost & Sullivan report, you will learn about the benefits of managed cloud services within an enterprise IT environment, and how such services can solve common IT management challenges.
Posted: 26 Jun 2017 | Published: 29 Jul 2016

IBM
 
 
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