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The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

How to Build Lead Generation with Communications
sponsored by Twilio
VIDEO: According to Google, 70% of people looking for professional services online end up calling the company directly. Yet, only 20% of those calls get answered, causing loss of revenue for companies. In this webinar, learn 3 ways to ensure you're getting calls that lead to profit.
Posted: 09 May 2017 | Premiered: 01 Jul 2016

Twilio

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Secure Agile Development: Why Can't We All Get Along?
sponsored by Veracode, Inc.
WEBCAST: As developers turn to Agile methodologies to accelerate development, app security can often get left in the dust. This webcast explores strategies for increasing collaboration between development and security teams. Learn how to bring security testing up to speed to ensure software quality in Agile development environments.
Posted: 05 May 2017 | Premiered: May 5, 2017

Veracode, Inc.

Visual, Low-Code Designers: Automate HR Onboarding
sponsored by K2
WEBCAST: Learn how to automate business processes like HR onboarding with visual, low-code development tools with a particular. Plus, access a detailed demo and see how the K2 platform works when it comes to automating business processes.
Posted: 17 Oct 2017 | Premiered: Oct 6, 2017

K2

Low-Code Mobile Apps: Enabling Digital Transformation
sponsored by K2
WEBCAST: Discover how low-code apps enable you to simplify mobile development and reduce the amount of time-consuming, skills-heavy custom coding you have to do to create secure mobile apps with support for key things like offline use and native devices.
Posted: 12 Oct 2017 | Premiered: Oct 6, 2017

K2

Craft the Right Strategy for Your Enterprise With HPE Mobility Solutions
sponsored by Hewlett Packard Enterprise
PRODUCT DEMO: HP Enterprise Mobility Services can help you build mobile applications that enable you to convert customer interactions into revenue opportunities. Click on the link below to learn more and one of our mobility experts will be in touch shortly to discuss a face to face demo. To reach out to HP directly, please email us at enterprisesolutions@hp.com
Posted: 21 May 2014 | Premiered: 21 May 2014

Hewlett Packard Enterprise

Reduce Costs and Stay Compliant With Next-Generation SAM
sponsored by CDW Corporation
WEBCAST: Watch this webcast to learn how to reduce the costs of software management by optimizing maintenance and operations.
Posted: 28 Feb 2014 | Premiered: May 31, 2013

CDW Corporation
 
 
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