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The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

How to Build Lead Generation with Communications
sponsored by Twilio
VIDEO: According to Google, 70% of people looking for professional services online end up calling the company directly. Yet, only 20% of those calls get answered, causing loss of revenue for companies. In this webinar, learn 3 ways to ensure you're getting calls that lead to profit.
Posted: 09 May 2017 | Premiered: 01 Jul 2016

Twilio

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Secure Agile Development: Why Can't We All Get Along?
sponsored by Veracode, Inc.
WEBCAST: As developers turn to Agile methodologies to accelerate development, app security can often get left in the dust. This webcast explores strategies for increasing collaboration between development and security teams. Learn how to bring security testing up to speed to ensure software quality in Agile development environments.
Posted: 05 May 2017 | Premiered: May 5, 2017

Veracode, Inc.

How Do You Select ERP for Defense Manufacturing? – Podcast
sponsored by IFS
PODCAST: Find out how the unique characteristics of defense manufacturing operations affect their needs in the area of enterprise resource planning (ERP).
Posted: 13 Aug 2014 | Premiered: Aug 13, 2014

IFS

Become a Technology Partner with Citrix and Expand Your Business Reach
sponsored by Citrix Ready
WEBCAST: This webinar describes how Citrix Ready showcases verified products that are trusted to enhance Citrix solutions for mobility, virtualization, networking, and cloud platforms. Plus you learn why becoming a technology partner with Citrix will expand your business reach and bottom line.
Posted: 09 Sep 2015 | Premiered: Nov 3, 2015

Citrix Ready

Download Unitrends Enterprise Backup, Free for 30 days
sponsored by Unitrends
SOFTWARE DOWNLOAD: This download delivers Unitrends Enterprise Backup software, which is designed to ensure IT asset recovery from any location, at any time. This solution is available as a virtual appliance for Microsoft Hyper-V.
Posted: 11 Jun 2014 | Premiered: 11 Jun 2014

Unitrends

It's all about customer satisfaction
sponsored by Hewlett Packard Enterprise
WEBCAST: Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications.
Posted: 24 Feb 2014 | Premiered: Feb 24, 2014

Hewlett Packard Enterprise
 
 
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