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Call Centre Software Multimedia (View All Report Types)
Why Your Legacy Call Center's "End-Of-Life" Doesn't Mean the End for You
sponsored by Genesys
WEBCAST: This webcast explores why it's time to replace your existing legacy call center and offers expert tips for doing so. Uncover considerations on delivering an omnichannel experience.
Posted: 09 Mar 2016 | Premiered: Mar 30, 2016


How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013


Continuous Testing for Agile and DevOps: A Real World Approach
sponsored by Hewlett Packard Enterprise
PODCAST: This webcast provides an overview of continuous testing and examines some of the challenges that can impede DevOps. Access helpful tips for finding the right balance between manual and automated testing so that you can optimize your ability to reduce the risks associated with each software release.
Posted: 14 Sep 2016 | Premiered: Sep 7, 2016

Hewlett Packard Enterprise

SQL Compliance Manager: Go beyond traditional auditing approaches with real-time monitoring
sponsored by Idera
SOFTWARE DOWNLOAD: DBAs are tasked with the monumental job of providing an accurate audit trail of SQL Server activities and auditing sensitive data. SQL compliance manager goes beyond traditional approaches with its real-time monitoring and auditing of all data access, updates, data structure modifications and changes to security permissions. Take a test drive now.
Posted: 22 Jul 2014 | Premiered: 22 Jul 2014


Lean Functional Testing for Agile and DevOps
sponsored by Hewlett Packard Enterprise
VIDEO: This video examines a functional test automation platform that is built specifically for continuous testing, Agile development, mobile, and DevOps. Discover how to improve collaboration between developers and testers so you can deliver quality software faster and more efficiently.
Posted: 12 Sep 2016 | Premiered: 16 Aug 2015

Hewlett Packard Enterprise

Extending the Value of Mobile Java Apps
sponsored by IBM
WEBCAST: In the age of mobile development, you may want to revisit your strategy for Java and JEE systems. Watch this webinar to get tips on how to implement microservices and APIs, improve user experience, and more. You'll also learn how to improve app integration and leverage cloud-based mobile backend as a service.
Posted: 03 Aug 2016 | Premiered: Aug 3, 2016


Podcast: Optimizing your SAP environment while reducing costs
sponsored by IBM
PODCAST: This podcast provides strategies for SAP customers which can optimize their systems for increased functionality while still reducing costs. Listen now to hear about the concerns of today's SAP customers, the changing role of the CIO and low-cost strategies for optimizing SAP environments.
Posted: 15 Jul 2011 | Premiered: Jul 14, 2011


Virtualization is here: Is your network ready?
sponsored by Citrix
WEBCAST: In this webcast learn about the emerging technologies driving the transition to App Delivery 2.0.  Uncover how network virtualization can be applied to better optimize application delivery, provide increased flexibility and create an efficient network infrastructure with a mix of hardware and software solutions.
Posted: 01 Jul 2010 | Premiered: Jul 14, 2010, 14:00 EDT (18:00 GMT)

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