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Case Study: Golfbreaks Implements Integrated, Multichannel Contact Center
sponsored by Aspect
WEBCAST: This brief video case study reveals how Golfbreaks.com, Europe's largest golf travel company, successfully implemented a multichannel contact center and optimized its unified communications strategy.
Posted: 03 Mar 2014 | Premiered: Mar 3, 2014

Aspect

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

LogMeIn Rescue
sponsored by LogMeIn, Inc.
TRIAL SOFTWARE: LogMeIn Rescue lets internal and external IT provide on-demand remote support for PCs, Macs or smartphones. Now IT can access and control the device, to diagnose and solve the problems quickly and securely anytime, anywhere.
Posted: 02 May 2011 | Premiered: 02 May 2011

LogMeIn, Inc.

Expert Integrated Systems: Can you put expertise in a box?
sponsored by IBM
PODCAST: Can you package expertise? More and more IT executives are adopting a new approach that makes it easier, faster and less expensive to deploy infrastructure and applications by integrating hardware, software and field-tested "patterns of expertise" in the form of expert integrated systems. Find out more.
Posted: 19 Mar 2013 | Premiered: Mar 18, 2013

IBM

Storage Management FAQ and Software Buying Checklist
sponsored by IBM
WEBCAST: Storage managers are finding it difficult to acquire all the new data while continuing to keep up performance levels and availability, all within their budget. Fortunately, there is new industry leading management software which has proven to have easy navigation and improved performance and analytics.
Posted: 20 Nov 2013 | Premiered: Jul 16, 2012

IBM

Kaiser Permanente Physicians go Mobile using Nuance Technology
sponsored by Nuance
VIDEO: This video talks about Dragon Medical Mobile Recorder and the results of a pilot study at Kaiser Permanente NW. Despite limited testing, the software has become incredibly popular with many more doctors asking to use it.
Posted: 20 Mar 2014 | Premiered: 20 Mar 2014

Nuance

American Tire Distributors on Virtualizing Oracle
sponsored by EMC Corporation
WEBCAST: In this brief video, learn how the leading wheel and tire distribution company American Tire Distributors was able to reduce costs, improve performance, and empower scalability and agility by virtualizing its Oracle E-Business Suite tools.
Posted: 19 Apr 2013 | Premiered: Apr 19, 2013

EMC Corporation

Analytical Data Prep 101 Webinar
sponsored by SAS
WEBCAST: This Webinar in the Apply Business Analytics series will highlight the specific methods and unique data requirements needed to deal with advanced analytics so that you can effectively and efficiently uncover hidden relationships, anticipate the future and adapt to change.
Posted: 30 Jul 2010 | Premiered: Jul 30, 2010

SAS

7 Habits of Highly Effective Teams
sponsored by IBM
WEBCAST: Consult this informative video to learn more about the widespread adoption of "going agile." Find out how you can obtain shorter release cycles, greater flexibility and tighter alignment by going agile. It explores the broad technical, organizational and process changes that can help your team transition to an agile environment.
Posted: 22 Apr 2013 | Premiered: Apr 22, 2013

IBM
 
 
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