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The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

How to Identify and Solve Single Direction and One-Way Call Problems
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will learn how attain rapid insight into your service performance across your entire IT environment from both the application and user perspectives. Tune in now to quickly triage issues with single direction calls, as well as highlight the scope of your call problems.
Posted: 14 Dec 2015 | Premiered: 14 Dec 2015

NetScout Systems, Inc.

How to Build Lead Generation with Communications
sponsored by Twilio
VIDEO: According to Google, 70% of people looking for professional services online end up calling the company directly. Yet, only 20% of those calls get answered, causing loss of revenue for companies. In this webinar, learn 3 ways to ensure you're getting calls that lead to profit.
Posted: 09 May 2017 | Premiered: 01 Jul 2016

Twilio

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

TiVo Reduces Call Center Costs
sponsored by Google Search Appliance
VIDEO: Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video.
Posted: 29 Nov 2010 | Premiered: 29 Nov 2010

Google Search Appliance

Driving Digital Transformation by Democratizing App Development
sponsored by PowWow
WEBCAST: To learn how to simplify app development and modernization projects for digital transformation, join Ovum Research and PowWow Mobile in their upcoming webcast on December 6th.
Posted: 09 Nov 2017 | Premiered: Dec 6, 2017

PowWow

Micro App Development: An Enterprise Mobility Use Case Guide
sponsored by Capriza
VIDEO: Watch this brief video to learn how to mobile-enable workforces with zero disruption to your business – meaning no new infrastructure, coding, security, APIs, or integrations.
Posted: 24 Apr 2017 | Premiered: 24 Apr 2017

Capriza

IBM Spectrum Scale for Big Data & Analytics
sponsored by IBM
WEBCAST: Access this demo to see how you can draw quick insights from social media data using software-defined storage. Learn to analyze this data in near-real time and dynamically manage the data to keep storage costs low.
Posted: 28 Apr 2015 | Premiered: Feb 18, 2015

IBM

Transform Your Applications, Transform Your Business
sponsored by Hewlett-Packard Enterprise
VIDEO: Learn how to drive innovation, while reducing costs business-wide, by strategically modernizing and managing your digital applications. Gain an idea of what features are most important for your business as you look to move away from a dated legacy platform and select the right technology partner.
Posted: 16 Sep 2016 | Premiered: 02 Aug 2016

Hewlett-Packard Enterprise

Target DevOps Bottlenecks with Connected Lifecycle Data
sponsored by Tasktop
WEBCAST: Many businesses are looking to implement a successful DevOps strategy. This webcast identifies and explores the bottlenecks in the product lifecycle that can impact your transformation. Find out how to understand and connect the value chain, identify high value business metrics, implement high level reporting, and more.
Posted: 27 Jul 2016 | Premiered: Jul 27, 2016

Tasktop
 
 
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