Call Centre Software

VIDEO: This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

Posted: 20 Jan 2012 | Premiered: 20 Jan 2012

WEBCAST: Having a functional communications system is imperative to delivering outstanding customer service and achieving operational efficiency. When it comes to AAA Mid-Atlantic, they want to be sure their customers get the best service possible.

Posted: 14 Feb 2012 | Premiered: 14 Feb 2012

VIDEO: This video answers important questions related to application portfolio management, including why now is such an important time to modernize and rationalize your applications, and the best practices and tools which can ensure success.

Posted: 15 Sep 2011 | Premiered: 15 Sep 2011

SOFTWARE DOWNLOAD: Download your free trial of IBM Rational Quality Manager V2, a collaborative, Web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects.

Posted: 04 Nov 2009 | Premiered: 04 Nov 2009

PODCAST: Upgrading from VMware ESX and/or ESXi 3.x to vSphere 4 successfully involves careful planning. There are hardware, software and database requirements, as well as third-party software compatibility considerations. This podcast provides guidelines for planning a successful upgrade, and walks you through a proposed upgrade path step-by-step.

Posted: 23 Aug 2010 | Premiered: 23 Aug 2010

WEBCAST: When mainframes are not properly integrated with the rest of your data center infrastructure, the costs and complexity of managing them increases substantially. This webcast outlines the key phases of a mainframe rationalization approach and provides detailed guidance to help you effectively leverage it.

Posted: 04 May 2012 | Premiered: 04 May 2012

PODCAST: This podcast provides strategies for SAP customers which can optimize their systems for increased functionality while still reducing costs. Listen now to hear about the concerns of today's SAP customers, the changing role of the CIO and low-cost strategies for optimizing SAP environments.

Posted: 15 Jul 2011 | Premiered: 15 Jul 2011

VIDEO: Uncover how an electronic business card holder can help you store and use important data on your smartphone without cluttering your personal address book.

Posted: 16 May 2012 | Premiered: 16 May 2012

WEBCAST: Upgrading from VMware ESX and/or ESXi 3.x to vSphere 4 successfully involves careful planning. There are hardware, software and database requirements, as well as third-party software compatibility considerations. This webcast provides guidelines for planning a successful upgrade, and walks you through a proposed upgrade path step-by-step.

Posted: 18 Nov 2010 | Premiered: 18 Nov 2010

VIDEO: This video details a text-grabbing and translator app that lets you save printed text from any magazine, book, document, etc. – in more than 60 languages – on your device. View now to learn how this app can immediately edit, translate, publish to social media, or forward by e-mail or SMS.

Posted: 16 May 2012 | Premiered: 16 May 2012