A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution
sponsored by SAP America, Inc.
WHITE PAPER:
Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels.
Posted: 27 Mar 2012 | Published: 27 Mar 2012
|
|
|
Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently
sponsored by Oracle Corporation
WHITE PAPER:
This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
Posted: 01 Mar 2012 | Published: 01 Mar 2012
|
|
|
Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis
sponsored by inContact
WHITE PAPER:
This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.
Posted: 08 Aug 2011 | Published: 08 Aug 2011
|
|
|
Debunking Security Concerns with Hosted Call Centers
sponsored by inContact
WHITE PAPER:
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
Posted: 16 Sep 2011 | Published: 16 Sep 2011
|
|
|
Top 5 Ways to Make IVR Work For You and Your Customers
sponsored by inContact
WHITE PAPER:
This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.
Posted: 20 Jan 2012 | Published: 20 Jan 2012
|
|
|
STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE
sponsored by Enkata Technologies
WHITE PAPER:
This paper discusses first contact resolution and the offerings for measuring success with FCR.
Posted: 26 Apr 2012 | Published: 26 Apr 2012
|
|
|
Building the Contact Center of the Future
sponsored by inContact
WHITE PAPER:
This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
Posted: 15 May 2012 | Published: 15 May 2012
|
|
|
Prevent Downtime with Proactive Support Services
sponsored by Hewlett-Packard Company
WHITE PAPER:
Access this white paper to discover the best ways to monitor your IT systems and prevent problems, like downtime, before they occur. Learn about support services that provide proactive care that allows you to resolve hardware and software issues more effectively.
Posted: 09 May 2012 | Published: 09 May 2012
|
|
|
A Guide to Branching and Merging Patterns
sponsored by AccuRev
WHITE PAPER:
In this paper, gain a better understanding of how branching and merging patterns work and how applying them to your projects can have a profound effect on how your development team handles change management and delivers software.
Posted: 06 Jan 2012 | Published: 06 Jan 2012
|
|
|
Introduction to Red Hat Storage Architecture
sponsored by Red Hat
WHITE PAPER:
This white paper introduces a scale-out NAS software solution for cloud environments designed to meet unstructured data requirements and provide a high-performance, virtualized and centrally managed storage pool. Able to scale both capacity and performance, you'll be able to achieve an unprecedented price/performance ratio without compromise.
Posted: 14 Feb 2012 | Published: 14 Feb 2012
|
|
| |
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.
|
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
All Rights Reserved,
Copyright 2000 - 2012, TechTarget |
|
|
|
|
