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Going Up? How Atlas Schindler Elevators Revamped Their IT Services
sponsored by Serviceaide
WHITE PAPER: In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.
Posted: 21 Nov 2018 | Published: 21 Nov 2018

Serviceaide

CW Benelux ezine August 2018
sponsored by ComputerWeekly.com
EZINE: It's hardly surprising that the Netherlands is pioneering smart cities. The tech-savvy nation is already planning to have a digital port in Rotterdam with automated ships. Now, according to one Dutch academic, "almost every Dutch municipality is doing something with smart technology".
Posted: 03 Aug 2018 | Published: 09 Aug 2018

ComputerWeekly.com

How IT Service Portals Are Actually Being Used
sponsored by Samanage
RESOURCE: Check out this info-graphic to learn how IT service portals are truly being utilized by employees. Plus, get a glimpse into how IT support channels are projected to shift in coming years.
Posted: 08 Aug 2018 | Published: 08 Aug 2018

Samanage

CW Benelux May 2018
sponsored by ComputerWeekly.com
EZINE: GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned.
Posted: 01 May 2018 | Published: 01 May 2018

ComputerWeekly.com

OpsBridge Delivers Business-Focused IT Ops at Vodafone
sponsored by Micro Focus
WEBCAST: Tune into this video to learn from Vodafone Germany how they used Micro Focus Operations Bridge to prevent service downtime previously experienced with a purely event-driven solution. You'll see how they achieved 80% critical event reduction, 40% incoming event reduction, and more.
Posted: 05 Mar 2018 | Premiered: Oct 9, 2017

Micro Focus

IT Service Management Blueprint: Consumerize the User Experience
sponsored by ServiceNow
WHITE PAPER: Access this whitepaper to learn how to create the ideal self-service experience for your IT service customers.
Posted: 16 Nov 2018 | Published: 16 Nov 2018

ServiceNow

Beyond the Cubicle: Life in the Digital Workspace
sponsored by Citrix
WHITE PAPER: Employees can conduct work and be productive just about anywhere – that is, if their IT organizations are adopting the mobility, cloud, virtualization, and cyber security technologies that enable it. Download this guide to learn more about what "work" means to today's workforce and about the role that IT plays.
Posted: 02 Jul 2018 | Published: 02 Jul 2018

Citrix

Automation for IT Ops, Help Desks, and Security Ops
sponsored by Workato
WHITE PAPER: Jump into this guide to access a huge collection of use cases and best practices for integrating intelligent automation, AI, chatbots, and more into your enterprise's IT operations.
Posted: 22 Aug 2018 | Published: 22 Aug 2018

Workato

Survival Guide: Best Practices for Being On-Call
sponsored by PagerDuty
WHITE PAPER: Being on-call is one of IT's necessary evils. But while it's no fun trudging to the office at 2 a.m. to resolve an issue, it's important that you're equipped enough to handle any situation that arises – for the sake of the business and your sanity. Jump into this guide to view a collection of on-call best practices to keep sharp.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

PagerDuty

Delivering Success as a Service with SIAM
sponsored by Perspectium
CASE STUDY: As a service provider, maintaining economies of scale is crucial to your business. Learn how a service management solution can ensure that your company doesn't fall behind.
Posted: 29 Mar 2018 | Published: 29 Mar 2018

Perspectium
 

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