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The Perfect Partnership: Boosting Human IT Support with Virtual Agents
sponsored by Serviceaide
WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

TAL Apparel Achieves Global Customer Service Excellence with ServiceNow
sponsored by ServiceNow
CASE STUDY: Hong Kong-based TAL Apparel delivers an extensive array of products and services to learning fashion brands and retailers across the world. Open this case study to learn how TAL Apparel utilized a holistic solution to automate everything from IT projects and applications to infrastructure.
Posted: 24 Jul 2020 | Published: 24 Jul 2020

ServiceNow

5G: What's Actually Happening?
sponsored by Vodafone
RESOURCE: Everyone's talking about 5G and its potential—but what's actually happening in the market? Find out in this infographic, which explores some of Vodafone's 5G trials.
Posted: 20 Aug 2019 | Published: 20 Aug 2019

Vodafone

Networks in Transition: How Leaders are Addressing Multifaceted Challenges
sponsored by Verizon
WHITE PAPER: Digital transformation efforts are skyrocketing – and these projects rely on a variety of resources across your IT networks. What's your network's threshold for handling these workloads? Take this whitepaper to figure out the top network deliverables you should prioritize when supporting digital transformation projects in 2019.
Posted: 15 Aug 2019 | Published: 15 Aug 2019

Verizon

CW Nordics February 2019
sponsored by ComputerWeekly.com
EZINE: In this ezine, we look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at pace and it appears this move is being fuelled by more traditional businesses.
Posted: 15 Feb 2019 | Published: 21 Feb 2019

ComputerWeekly.com

The Value of Global SIP Connect for Enterprise Communications in North America
sponsored by TATA Communications
ANALYST REPORT: Many global organizations are looking to enhance their customer interactions and service with email, chatbots, voice, and video capabilities. However, most organizations face a number of challenges. In this IDC brief, learn how SIP trunking can help to alleviate these challenges.
Posted: 22 Jun 2020 | Published: 31 May 2019

TATA Communications

Not Everyone Needs a Cadillac
sponsored by Serviceaide
WHITE PAPER: New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.
Posted: 01 May 2019 | Published: 01 May 2019

Serviceaide

CW Benelux - August-October 2020: Problems with critical security systems at Schiphol Airport
sponsored by ComputerWeekly.com
EZINE: Schiphol Airport in Amsterdam is one of Europe’s main access points, so you might be surprised to read that IT systems such as those controlling the Dutch borders are rarely tested. In this issue, read about a critical report from the Dutch Court of Audit.
Posted: 05 Aug 2020 | Published: 13 Aug 2020

ComputerWeekly.com

Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

Serviceaide

What to Expect from AIOps in 2019
sponsored by ServiceNow
ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019.
Posted: 30 Apr 2019 | Published: 29 Apr 2019

ServiceNow
 

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