How to deliver a Service Catalog that your customers will “actually” use
sponsored by Freshworks
WHITE PAPER:
Jump inside this white paper to uncover best practices on how to design, develop, implement, and drive adoption of a service catalog that your internal customers and employees will actually use.
Posted: 14 Sep 2020 | Published: 14 Sep 2020
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IT Operations Management Book of Knowledge
sponsored by ServiceNow
WHITE PAPER:
Inside this eBook, find a recap of ServiceNow’s IT operations management (ITOM) breakout sessions, thought leadership presentations, and customer speakers—all divulging industry-leading ITOM practices and strategies.
Posted: 21 Oct 2020 | Published: 21 Oct 2020
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5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER:
Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019
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Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions
sponsored by ConnectWise
WHITE PAPER:
This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.
Posted: 03 Jan 2012 | Published: 03 Jan 2012
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Simplify Network Management with New Secure and Scable Wireless Solutions
sponsored by DellEMC and Intel®
WHITE PAPER:
Realizing the value of bring-your-own-device (BYOD) is only possible with a secure and flexible wireless solution in place. This resource explores the challenges of BYOD and the need for wireless connectivity in a wide range of industries, and offers guidance to help you get started.
Posted: 05 Aug 2013 | Published: 31 Jul 2013
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Delivering IT as a Service With a Software-Defined Data Center
sponsored by VMware, Inc.
WHITE PAPER:
This informative white paper explains what ITaaS actually is, as well as the opportunities and challenges it delivers.
Posted: 28 Jun 2013 | Published: 31 Dec 2013
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IT as a service provider: Accelerating business results
sponsored by Dell Software
WHITE PAPER:
In this resource, learn how you can increase collaboration between business and IT, with a multi-cloud management technology. Read on to discover how it enables IT to take and maintain control over cloud operations, while seamlessly meeting all the needs of business users.
Posted: 31 Oct 2013 | Published: 23 Oct 2013
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Meeting the Exploding Demand for New IT Services
sponsored by BMC Software, Inc.
WHITE PAPER:
This whitepaper details how IT must shift in the face of new technology trends in order to keep their end-users productive and happy.
Posted: 16 Jun 2014 | Published: 16 Jun 2014
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Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER:
Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
Posted: 19 May 2014 | Published: 30 Apr 2013
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Tripwire IT Security and Compliance Automation Solutions: Empowering IT Security
sponsored by Tripwire, Inc.
WHITE PAPER:
View this informative white paper to learn how you can improve your IT security practices. Uncover some of the toughest challenges to maintaining Confidentiality, Integrity, and Availability (CIA). Uncover the sensitive data that needs protection as well as security policies and controls that could lead to a false of security.
Posted: 26 Sep 2012 | Published: 26 Sep 2012
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