IT Infrastructure Library

ANALYST REPORT: This exclusive report examines "next-generation ITSM" and its contributions toward optimizing changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.

Posted: 12 Jul 2016 | Published: 01 Jun 2016

WHITE PAPER: Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change.

Posted: 24 Jan 2018 | Published: 28 Dec 2017

WHITE PAPER: If your team is struggling to enable continuous integration and continuous deployment (CI/CD), it may be time to consider implementing an IT automation engine. Read on here to learn about an open source automation engine that could help you enable CI/CD with zero downtime.

Posted: 27 Oct 2017 | Published: 27 Oct 2017

CASE STUDY: As a major electricity supplier, TransAlta relies heavily on its IT capabilities. With more than 2,300 employees, TransAlta also needs to ensure that its business services and desktop infrastructure effectively supports its ongoing operations. Download this eBook to learn how TransAlta powers IT Service management and IT Operations with ServiceNow.

Posted: 23 Jan 2018 | Published: 01 Jul 2016

RESOURCE: Inside, access a collection of articles including best practices, in-depth Forrester and Gartner reports, and more about IT service management and its importance on modern business success.

Posted: 07 Nov 2018 | Published: 07 Nov 2018

VIDEO: Tune into this brief video to achieve transformative business outcomes with an ITSM that will improve organizational agility, boost business efficiency, and lower operational costs. Watch now to faster realize transformative ideas for the enterprise—and deliver them with greater impact.

Posted: 19 Sep 2016 | Premiered: 31 Dec 2015

ANALYST REPORT: In this Forrester report, you will differentiate the top 15 innovation management solutions providers, and identify the most appropriate solution for your organization. Read on to discover how this innovation will support initiatives such as market validation, technology-push disruptive innovation, new business modelling, and more.

Posted: 21 Jun 2016 | Published: 12 Apr 2016

RESOURCE: It's a fruitless task to reduce the complexity of technical support when your infrastructure remains a tangled web of multiple systems, platforms, and vendors. Discover in this infographic how to enact a high level of proactive technical support to boost responsiveness of your complex IT environment.

Posted: 07 Mar 2016 | Published: 31 Dec 2014

WHITE PAPER: This white paper will ensure you find the right hyper-converged system for your business, as it outlines the potential advantages and disadvantages of three HCI storage approaches. Download now to decide for yourself and for your enterprise which HCI architecture provides the best fit.

Posted: 11 Jul 2018 | Published: 11 Jul 2018

VIDEO: Tune in as Amelco illustrates how one IT automation engine empowered effective multi-environment management for its diverse application infrastructure—with no downtime. Learn here how to unify management and provide continuous delivery of Linux-based apps, and more.

Posted: 16 Jan 2017 | Premiered: 01 Sep 2016