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IT Infrastructure Library Reports
 
Modern ITOps Best Practices vs. Hybrid IT
sponsored by Beta Systems
EGUIDE: Download a copy of this expert E-Guide to learn about the latest and emerging IT ops, networking, and CMDB practices being used to tackle hybrid infrastructure management responsibilities, including a look at infrastructure-as-code (IaC) and configuration-as-code (CaC) tools.
Posted: 26 Mar 2020 | Published: 26 Mar 2020

Beta Systems

Webinar: Best practices for effective IT alerting
sponsored by LogicMonitor
WEBCAST: Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.
Posted: 14 Jan 2021 | Premiered: Jan 14, 2021

LogicMonitor

Lubrizol's Service Management Transformation
sponsored by HP & Intel®
CASE STUDY: Download this case study to discover how a company transitioned to a service-oriented organization in a timely and cost-effective manner by implementing HP education, software tools and ITSM services.
Posted: 01 Jun 2011 | Published: 01 Jun 2011

HP & Intel®

IT Service Assurance: Achieve proactive IT operations
sponsored by BMC-Accenture
WHITE PAPER: This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

BMC-Accenture

Top 8 Considerations to Enable and Simplify Mobility
sponsored by ServiceNow
WHITE PAPER: Mobile devices can help organizations become more agile, cost efficient and competitive. Get tips on embracing mobility.
Posted: 19 May 2014 | Published: 19 May 2014

ServiceNow

ITSM at Breakneck Speed
sponsored by SearchCIO.com
EBOOK: It's a brave new world for IT service management. Managing IT services today requires CIOs to keep up with cloud, mobile and users' insistence on self-service IT. This SearchCIO handbook, CIO contributor Harvey Koeppel explains why you should revamp your ITSM strategies.
Posted: 18 Jun 2014 | Published: 18 Jun 2014

SearchCIO.com

Kaseya IT Automation Framework
sponsored by Kaseya International Limited
TECHNICAL ARTICLE: The Kaseya IT Automation Framework is purpose-built for this “next era of computing”, with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization’s complex infrastructure of systems and devices.
Posted: 29 Apr 2011 | Published: 27 Apr 2011

Kaseya International Limited

Why Service Level Management is Mission Critical for all IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER: Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.
Posted: 10 Dec 2010 | Published: 10 Dec 2010

Autotask Corporation

Buyer's Guide: Next-Generation Service Management
sponsored by ComputerWeekly.com
EBOOK: In this comprehensive buyer's guide, our service management experts offer a checklist of considerations for buying next-gen ITSM software.
Posted: 26 Oct 2015 | Published: 26 Oct 2015

ComputerWeekly.com

IT Service Automation: Streamline and Automate Key Functions and Processes
sponsored by BMC-Accenture
WHITE PAPER: This white paper explores the pivotal role of automation in achieving this goal and showcases tools and services that can assist you with the strategy, design, and implementation of this process.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

BMC-Accenture
 

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