IT Infrastructure Library Reports

ITIL and ITSM: How IT is becoming more service-oriented
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

ComputerWeekly.com

10 AI and machine learning use cases in ITSM
sponsored by ComputerWeekly.com
EGUIDE: AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM
Posted: 12 Jul 2020 | Published: 13 Jul 2020

ComputerWeekly.com

Service Management Virtual Simulation (tool)
sponsored by IBM
RESOURCE CENTER: Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM.
Posted: 08 Dec 2009 | Published: 07 Dec 2009

IBM

How Hyper-converged Infrastructure Gives Data Centers a Boost
sponsored by Pure Storage
EGUIDE: Download this expert guide to view the trends and vendors shaping HCI and its role in the software-defined data center (SDDC). You'll also gain advice on implementing HCI, regardless of whether your apps are traditional, big data- or cloud-based.
Posted: 14 Aug 2017 | Published: 10 Aug 2017

Pure Storage

ITSM Essentials Guide: STried-and-true tips from an ITIL expert
sponsored by ServiceNow
EGUIDE: Download this E-Guide to hear from contributing ITIL author Peter Doherty as he walks through changes to the updated ITIL guidelines to catch IT leaders up with project management, ITIL implementation, and ITIL training best practices.
Posted: 28 Jan 2020 | Published: 28 Jan 2020

TOPICS:  ITIL
ServiceNow

Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code
sponsored by Hewlett Packard Enterprise
EGUIDE: Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.
Posted: 09 Feb 2017 | Published: 09 Feb 2017

Hewlett Packard Enterprise

E-Guide: Expert Strategies for Data Center Consolidation
sponsored by DLT Solutions
EGUIDE: This e-guide from SearchDataCenter.com explains how a data center consolidation strategy can benefit from the ITIL lifecycle. Discover how your organization can gain from these ITIL lifecycle phases: service strategy, service design, service transition, service operations, and continuous improvement.
Posted: 06 Apr 2011 | Published: 30 Mar 2011

DLT Solutions

CIO Decisions eZine: ITSM Managing for Efficiency and Effectiveness
sponsored by SkillSoft Corporation
EZINE: IT Service Management frameworks are helping CIOs leverage best practices to lead change, improve response time and better manage the IT/business relationship. In this CIO Decisions eZine, experts offer insights into how to roll out your ITSM implementation.
Posted: 10 Nov 2009 | Published: 10 Nov 2009

SkillSoft Corporation

E-Guide: Best practices and considerations to ensure help desk management success
sponsored by SysAid Technologies
EGUIDE: This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support.
Posted: 20 Apr 2011 | Published: 20 Apr 2011

SysAid Technologies

SafeGuarding Upgrades of your SAP® Applications: Ensuring Upgrade Success by Identifying and Addressing Potential Challenges Proactively
sponsored by SAP America, Inc.
WHITE PAPER: This paper describes how the SAP Safeguarding for Upgrade portfolio of services helps you identify and address potential challenges associated with an upgrade of your SAP solution early – and ensure its success. Read on to learn more about how to upgrade successfully with SAP Safeguard.
Posted: 20 Sep 2010 | Published: 20 Sep 2010

SAP America, Inc.