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IT Infrastructure Library Reports
 
Will ITIL Die or Be Reborn in the DevOps Era?
sponsored by BMC
RESOURCE: Is DevOps the end of ITIL? Or can ITIL and DevOps work together harmoniously? Jump into this blog to read further in to the DevOps vs. ITIL argument from several industry perspectives – and find out what factors should determine your IT organization's strategy moving forward.
Posted: 12 Jul 2019 | Published: 28 Nov 2018

BMC

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018

ConnectWise

Zenoss Tools Up for the Next Wave of IT Consumption and Operation
sponsored by Zenoss, Inc.
ANALYST BRIEF: Download this 451 Research report to get 451's take on intelligent IT operations management platforms, featuring vendor analyses and an in-depth SWOT analysis.
Posted: 27 Aug 2019 | Published: 28 Feb 2019

Zenoss, Inc.

The Software-Defined Business: Support Big Data Analytics and IT Change
sponsored by IBM
EBOOK: The following ebook explores the most frequently asked questions about SDEs. Find out what they are, why they matter, and what they can do for your enterprise. Read on to learn more.
Posted: 16 Apr 2014 | Published: 16 Apr 2014

IBM

The Perfect Combo: ITIL, I.T. Service Management, and Social Media
sponsored by BMC Software, Inc.
WHITE PAPER: Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction.
Posted: 20 Aug 2012 | Published: 20 Aug 2012

BMC Software, Inc.

A CIO's Top Priority
sponsored by Rainforest QA Inc.
EGUIDE: Chances are that you see your role as CIO differently than everyone else in the company. This e-guide will help you gain perspective on what your organization is looking for you to accomplish and how to rearrange your priorities accordingly.
Posted: 05 Sep 2017 | Published: 30 Aug 2017

Rainforest QA Inc.

Application Rationalization Datasheet
sponsored by Apptio
WHITE PAPER: To achieve decision agility, IT organizations need a scalable way to make business sense out of disconnected financial, operational, and project data about their application portfolio. Read on to learn more about innovative solutions!
Posted: 16 Oct 2013 | Published: 15 Oct 2013

Apptio

A New Service Integration and Management Concept for Growing Businesses
sponsored by ServiceNow
EGUIDE: This exclusive eGuide addresses the role of this new concept, service level agreements (SLAs), some of the points of value it can offer your business, as well as number of helpful tips to keep in mind if you are deciding to implement the system.
Posted: 25 Jul 2016 | Published: 18 Jul 2016

ServiceNow

Government Department saves millions in one of the world's largest modernizations
sponsored by HP
CASE STUDY: This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration.
Posted: 10 Oct 2011 | Published: 10 Oct 2011

HP

Equipped with the Proper Management Strategies, See IT Downtime Decrease
sponsored by Blue Medora
EGUIDE: This expert e-guide offers three essential strategies to ensure IT workers are proactively managing your IT infrastructure, rather than spending the majority of their time reacting to problems as they arise. Also, learn about the most popular IT performance management infrastructures, and how they can be affecting the service of your enterprise.
Posted: 11 Jan 2017 | Published: 11 Jan 2017

Blue Medora
 

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