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Dell EMC Contract Gotchas Guide sponsored by ClearEdge WHITE PAPER: Dell EMC customers often overlook the business terms in their TLA agreements that can have significant cost implications over time. This guide identifies the 3 top risks hidden in your Dell EMC deal and explains how to fix them. Posted: 14 Sep 2021 \| Published: 31 Dec 2020 TOPICS: Contract Management \| IT Service Management \| IT Services \| IT Spending \| Negotiation \| Purchasing \| Purchasing Best Practices \| Spend Management \| Storage Management \| Storage Management Services \| Storage Service Providers \| Storage Spending \| Vendor Selection \| Vendors

The Definitive Guide to Onboarding sponsored by Liongard WHITE PAPER: If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more. Posted: 02 Feb 2021 \| Published: 02 Feb 2021 TOPICS: IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Systems \| IT Workforce \| Outsourcing

Making the business case for quantum computing sponsored by ComputerWeekly.com EGUIDE: Tech startups, investors, major suppliers and even leading-edge companies are already placing a bet on the future of quantum computing. In this e-guide, we hear from experts in the tech sector, business consultancies and international corporations as they examine the potential of quantum computing. Posted: 15 Mar 2021 \| Published: 15 Mar 2021 TOPICS: Architectures \| IT Auditing \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Services \| IT Systems

Oracle Support Guide sponsored by ClearEdge WHITE PAPER: Oracle's support policies can be confusing and inflexible. Without proper knowledge and careful planning, you can end up on the wrong side of regular and costly price increases. This helpful guide navigates the labyrinth of Oracle support pricing, policies, and options. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: Database Administration \| Database Management \| Database Management Software \| Database Performance Management \| Databases \| IT Service Management \| IT Services \| IT Spending \| Oracle (Product) \| Purchasing \| Purchasing Best Practices \| Spend Management

Rightsizing Your Workday Spend sponsored by ClearEdge WHITE PAPER: Workday's custom pricing metrics and complicated licensing models dictate the bottom-line cost of a customer's agreement, making it difficult for organizations to purchase efficiently and accurately. Download this useful guide to learn how to avoid common situations where customers over-purchase with Workday, combat Workday sales tactics, and more. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: Financial Applications Software \| Financial Management \| Financial Services \| Human Resources Management \| Human Resources Services \| Human Resources Software \| IT Service Management \| IT Services \| IT Spending \| Negotiation \| Purchasing \| Purchasing Best Practices \| Spend Management

IT Third-Party Labor Contracting Best Practices Guide sponsored by ClearEdge WHITE PAPER: Outsourcing IT labor helps trim employee costs and speed up projects, but it can turn into a nightmare when not set up properly at the outset. Our IT Third-Party Labor Contracting Best Practices guide outlines a five-step roadmap for success with third-party IT labor providers. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: IT Service Management \| IT Services \| IT Spending \| Licensing \| Outsourcing \| Project Management \| Purchasing \| Purchasing Best Practices \| Service Level Management \| SLA \| SLA Management Services \| Spend Management

Why Your Chatbot Or Virtual Agent Is Your Trusted IT-Security Partner sponsored by Serviceaide WHITE PAPER: Explore how a virtual agent can be an effective part of your IT team and security strategy in this white paper. Posted: 09 Jun 2020 \| Published: 09 Jun 2020 TOPICS: IT Service Centers \| IT Service Management \| IT Services

Rightsizing Your Salesforce Spend sponsored by ClearEdge WHITE PAPER: Without an accurate assessment of your current environment and future needs, you can find yourself at an inherent disadvantage in negotiating the best deal. Access 'Rightsizing your Salesforce Spend and Deal Structure' to learn the mistakes that lead to overspending, discover how to accurately forecast licensing needs, and more. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Satisfaction \| Customer Service \| Customer Support Software \| IT Service Management \| IT Services \| IT Spending \| Purchasing \| Purchasing Best Practices \| Spend Management

Top 3 Gotchas in a ServiceNow Agreement sponsored by ClearEdge WHITE PAPER: Many ServiceNow clients are shocked to discover that they overlooked contractual terms in their customer agreement that allow ServiceNow to undo the deal that they negotiated. Access this eBook for guidance on how to sidestep surprise cost increases, close loopholes that allow ServiceNow to renege on your contractual pricing, and more. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: IT Service Management \| IT Services \| IT Spending \| Negotiation \| Purchasing \| Purchasing Best Practices \| Spend Management

AIOps 101: The Essential Guide to Everything AIOps sponsored by ServiceNow EGUIDE: There are still many questions around AIOps. Once an AIOps tool or platform recognizes an anomaly, can the AI evaluate possible responses? And when it selects a likely resolution, can it act quickly to execute the fix? This E-Guide aims to answer these questions and everything AIOps. Download now to learn more. Posted: 19 Jan 2021 \| Published: 15 Jan 2021 TOPICS: Architectures \| Artificial Intelligence \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems \| IT Workforce

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