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FFA Reports
5 Ways to Know you are Ready for Connected Field Service
sponsored by Microsoft
WHITE PAPER: This e-book explores 5 ways to identify if you're ready for connected field service.
Posted: 26 Jan 2018 | Published: 26 Jan 2018


It's Time for Field Service to Embrace Mobility
sponsored by Sprint
WEBCAST: In this webinar Zeus Kerravala of ZK Research talks about new ways to mobilize your workforce and why Mobility-as-a-Service makes so much sense. Watch to discover a smart, new way to think about mobility.
Posted: 14 Jun 2017 | Premiered: Feb 22, 2016


Overcoming CIO Challenges in Global Mobility Management
sponsored by BlackBerry
WHITE PAPER: This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.
Posted: 19 Feb 2010 | Published: 01 Jul 2009


Mobile Field Service: Better Collaboration with the Back Office
sponsored by Epicor Software Corporation
WHITE PAPER: This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success.
Posted: 05 Nov 2013 | Published: 31 Jul 2013

Epicor Software Corporation

Network Optimization: Achieving Success and Profitability in Field Service
sponsored by SERVICEPower
WHITE PAPER: A key element and requirement for optimization is the ability to manage field resources.
Posted: 28 Feb 2008 | Published: 01 Jan 2005


Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones
sponsored by BlackBerry
CASE STUDY: Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.
Posted: 25 Feb 2009 | Published: 25 Feb 2009


Six Steps for Successfully Buying Customer and Service Management Software
sponsored by High 5 Software
WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.
Posted: 19 May 2008 | Published: 26 Nov 2007

High 5 Software

The Modernization of Selling
sponsored by Microsoft
WEBCAST: Discover how to navigate the selling tactics that are changing the way organizations increase revenue.
Posted: 26 Jan 2018 | Premiered: Jan 26, 2018


Creating the Data Ecosystem for Your Transition to an AI World
sponsored by K2
WHITE PAPER: Find out how to take a low-code approach to automating key business processes built on the power of AI and machine learning algorithms.
Posted: 14 Mar 2018 | Published: 14 Mar 2018


Datto's 2017 State of the MSP Report
sponsored by Datto, Inc.
RESEARCH CONTENT: Read this report on the state of the MSP market from 2017 to learn, from fellow MSPs, critical tips and insights from this pivotal year to help you improve your business and services in the future. For example, included are how to overcome the top 4 MSP pain points, and more.
Posted: 23 Feb 2018 | Published: 31 Dec 2017

Datto, Inc.
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