The Next Evolution of Chatbots: How to Ensure a Bold Bot Future
sponsored by LogMeIn, Inc.
WHITE PAPER:
Download this white paper to learn the common characteristics that successful chatbots share so you know exactly which elements to include when creating a bot for your users to engage with.
Posted: 14 Feb 2019 | Published: 14 Feb 2019
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Zendesk Research: Customer Self-Service
sponsored by Zendesk
RESEARCH CONTENT:
67% of consumers prefer helping themselves to speaking with a customer service agent, according to Zendesk. In this research report, explore how self-service is changing the way customer service operates, and discover how a customer self-service strategy that hinges on mobility can help improve your customer service experience.
Posted: 11 Mar 2019 | Published: 11 Mar 2019
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Contact Center Trends to Watch
sponsored by ShoreGroup
RESOURCE:
Customer service providers need to adapt in order to survive. In this guide, discover the 5 technological trends customer service providers are using to keep up with their customers, and explore how these technologies are revolutionizing the world of customer service while driving innovation across the industry.
Posted: 07 Mar 2019 | Published: 31 Dec 2017
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Data as a Feature: Turning Data into Your Product's Most Potent Asset
sponsored by TIBCO
EBOOK:
With data bombarding consumers and businesses from all angles, product managers face the unique challenge of turning their data from a burden into a benefit. In this e-book, uncover why treating data as a feature in product development is essential to creating a memorable CX and business success.
Posted: 25 Jan 2019 | Published: 31 Jan 2018
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State of Marketing: Insights and Trends from over 4,100 Marketing Leaders Worldwide
sponsored by Salesforce
RESEARCH CONTENT:
The world of marketing is undergoing a revolution. In this report, discover what over 4,100 marketing leaders have to say about this marketing transformation, and uncover how marketers are evolving their traditional tactics to keep up with changing customer demands.
Posted: 12 Mar 2019 | Published: 12 Mar 2019
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Harness the Millennial Market and Scale-Up in Sports Betting
sponsored by Onfido
WHITE PAPER:
The number of new users signing up to sports gambling platforms are on the rise, but users aren't loyal to one app. Learn how to prevent app abandonment and secure your top spenders in this informative white paper.
Posted: 08 Feb 2019 | Published: 08 Feb 2019
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Voice Search Tooling at Algolia Today
sponsored by Algolia
WHITE PAPER:
Read this white paper to learn about Algolia's current voice search strategies and their future ambitions in exploring this useful tech.
Posted: 19 Mar 2019 | Published: 31 Dec 2018
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A New Era of E-Commerce: Headless Commerce
sponsored by BigCommerce
WHITE PAPER:
A headless commerce platform can help businesses with high-volume meet changing customer demands with flexibility and a content-first approach. Download this white paper to explore how headless commerce can help your business by removing the need to compromise content, commerce or experience with an array customizable and flexible business tools.
Posted: 14 Jan 2019 | Published: 14 Jan 2019
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10 Best Practices for Integrating Your Customer Data
sponsored by TIBCO
WHITE PAPER:
In this white paper, learn how to leverage customer information with 10 best practices from industry experts. Download now to learn more about how the following best practices can help you not only better understand your current customers, but target larger audiences with increased accuracy.
Posted: 22 Jan 2019 | Published: 31 Oct 2018
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Artificial Intelligence in Asia: Trust, Understanding and the Opportunity to Re-Skill
sponsored by Salesforce
WHITE PAPER:
AI is projected to drive $3.9 trillion in global business value by 2022, according to a forecast by Gartner. But exactly how familiar are consumers with AI? And how well do they know it? In this white paper, discover what Asian consumers know about AI, and the common pain points that make them tick.
Posted: 13 Mar 2019 | Published: 13 Mar 2019
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