4 Solutions to the Toughest CX Puzzles
sponsored by 8x8, Inc.
RESOURCE:
Falling short of CSAT goals? NPS sagging? Wondering if a single complaint is widespread? Customer experience puzzles can be confounding. Download this infographic to explore 4 methods that can help you get to the bottom of CX issues and see improvements fast.
Posted: 10 Mar 2020 | Published: 10 Mar 2020
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How to Select the Right Commerce Platform
sponsored by Adobe Inc
WHITE PAPER:
Whether you’re trying to keep up with constant changes in customer shopping expectations or differentiate your online and physical stores with superior customer buying experiences, the right commerce platform is a business imperative. Download this white paper to explore key considerations that can help you select the right commerce platform.
Posted: 03 Mar 2020 | Published: 03 Mar 2020
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5 Tactics to Increase Your Customer Engagement
sponsored by LogMeIn, Inc.
WEBCAST:
A big part of customer experience is how you engage with them. Watch this webinar for 5 tactics you can use to increase customer engagement.
Posted: 22 Nov 2019 | Premiered: Nov 22, 2019
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Constructing the Next-Gen Support Agent: Why AI Is Required
sponsored by Coveo
WEBCAST:
There’s a lot of discussion around the benefits AI can provide—especially in customer service. But can it really live up to all the hype? Find out in this webinar, which delves into 1 healthcare organization’s experience implementing AI in their self-service strategy and the benefits they achieved.
Posted: 11 Mar 2020 | Premiered: Mar 11, 2020
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6 Reasons Customer Experience Management is the New Enterprise Marketing
sponsored by Contentstack
RESOURCE:
In this article, explore 6 reasons why customer experience management (CEM) should take precedence in your enterprise marketing strategy. Discover how a great CX adds value to your brand, and uncover how CEM makes powerful enterprise marketing affordable and attainable.
Posted: 18 Sep 2019 | Published: 12 Jun 2019
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The Power of Analytics in the Customer Experience Economy
sponsored by 8x8, Inc.
WHITE PAPER:
Download this eBook to learn how companies are using analytics to solve the toughest puzzles of customer experience management and explore 4 tips for using them in your contact center.
Posted: 16 Mar 2020 | Published: 16 Mar 2020
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How CIOs Benefit from An Effective Digital Transformation Strategy
sponsored by NGINX
WHITE PAPER:
Download this white paper to review the importance of having an effective digital transformation strategy and the benefits it can offer CIOs.
Posted: 20 Mar 2020 | Published: 20 Mar 2020
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How to Make the Customer Experience a Competitive Advantage for Your Business
sponsored by Skedulo
EBOOK:
Download this white paper to explore the 4 key steps you can take to improve your customer journey.
Posted: 25 Mar 2020 | Published: 25 Mar 2020
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Achieve CX Optimization with Call Center Transformation
sponsored by Squelch
EGUIDE:
In this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.
Posted: 03 Jul 2019 | Published: 01 Jul 2019
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Improve Outcomes with Patient Engagement
sponsored by ServiceNow
EGUIDE:
Download this e-guide to learn how healthcare providers are leveraging emerging technologies like AI, IoT, machine learning and more, to improve physician-patient relationships.
Posted: 29 Aug 2019 | Published: 29 Aug 2019
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