Driving Personalization with AI and Chatbots
sponsored by Oracle Cloud
WHITE PAPER:
Data and analytics are at the heart of customer experience, and companies are embracing AI to help them use data better. Discover how inside.
Posted: 03 Dec 2018 | Published: 03 Dec 2018
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AI in Retail Transforms the Marketplace
sponsored by Microsoft
RESOURCE:
In industries that provide a service, customer satisfaction is everything. In this resource, see how the retail industry is using data alongside AI technologies (intelligent agents, machine learning, and cognitive services) to transform processes and develop a competitive edge.
Posted: 16 Oct 2018 | Published: 16 Oct 2018
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BIG Experimentation Ideas Retail Edition
sponsored by Optimizely
EBOOK:
Experimentation isn't just a chance to keep carts from being abandoned. Read on to discover how industry-leading retail customers are using experimentation software to set themselves apart from the competition.
Posted: 10 Dec 2018 | Published: 10 Dec 2018
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Improving Customer Experience With Interactive Visuals
sponsored by AVI-SPL
WHITE PAPER:
More companies are using dynamic content to engage and inform customers through memorable visual experience. Download this white paper to learn how you can deliver a better customer experience with technology that immerses, engages and interacts with customers.
Posted: 02 Oct 2018 | Published: 02 Oct 2018
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Taking Advantage of Digital Transformation in Global Marketing
sponsored by Acquia, Inc.
VIDEO:
In this digital-focused world, organizations must put the customer first. Regardless of brand or enterprise, you must engage individuals and deliver personalized experiences at every opportunity. Watch this video to learn how a cloud-based model can unify your growing number of international touchpoints and create a smooth and consistent CX.
Posted: 11 Dec 2018 | Premiered: 10 Dec 2018
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Digital Transformation in the Network Service Providers
sponsored by Vitria Technology, Inc.
CASE STUDY:
Download this Q&A with Mark Wyman, Windstream Senior Vice President for Application Development and Chris Menier, Vitria Vice President and Transformation Strategist, to learn how Windstream is using insights from analytics platform Vitria to offer a proactive customer experience.
Posted: 31 Oct 2018 | Published: 31 Oct 2018
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Artificial Intelligence in Asia: Trust, Understanding and the Opportunity to Re-Skill
sponsored by Salesforce
RESEARCH CONTENT:
There is a strong correlation between how much consumers trust artificial intelligence and how much they understand it. Salesforce conducted a study to measure people's trust in AI and various products that use AI. Read this white paper to learn more about the future of AI and prepare your organization for the impact that AI will have on it.
Posted: 12 Oct 2018 | Published: 12 Oct 2018
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Creating a Better Retail Experience: Communications Buying Guide
sponsored by Motorola, Inc.
PRODUCT OVERVIEW:
Download this communications buying guide to review 5 different radios offered by Motorola Solutions, and how they can help you enhance customer and employee interactions with instant voice connection.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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Fairness in the Customer Relationship
sponsored by Zendesk
EBOOK:
Download this e-book to find out why the care, efficiency, and thoughtfulness that companies put in customer interactions can ultimately leave a longer-lasting impression than whether or not a customer gets their desired outcome in a conflict.
Posted: 28 Nov 2018 | Published: 28 Nov 2018
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From Insights to Engagement: Transform Your Customer Relationships with Data
sponsored by Marketo
RESOURCE:
Inside, learn why marketers struggle to see a step-by-step path forward for meeting customers' expectations, and find out how and why you can use customer data to improve engagement.
Posted: 12 Sep 2018 | Published: 12 Sep 2018
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