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Enterprise CRM Reports
 
The great customer experience opportunity
sponsored by Genesys
EBOOK: As the telco industry races towards yet another new network shift, customer experience is in the spotlight. Download this report to explore insights from the industry leaders placing CX at the top of their to-do lists, as well as tips to help you design your own strategy.
Posted: 15 Sep 2020 | Published: 15 Sep 2020

Genesys

ServiceNow Named a Leader for the CRM Customer Engagement Center
sponsored by ServiceNow
RESOURCE: ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly handling common requests. Learn more about the solution in this report.
Posted: 29 Jun 2020 | Published: 29 Jun 2020

ServiceNow

You’ve Uncovered the Weak Spots in Your Omnichannel Approach: Now What?
sponsored by Comcast Business
WHITE PAPER: Download this white paper to explore insights and strategies that can help you pivot to digital business, navigate new work environments, and manage changing customer expectations amid uncertainty.
Posted: 07 Oct 2020 | Published: 07 Oct 2020

Comcast Business

Evolving your customer journeys to the next normal
sponsored by ServiceNow
EBOOK: Download this eBook to discover how to reinvent your customer journey for a new era of service expectations.
Posted: 29 Sep 2020 | Published: 29 Sep 2020

ServiceNow

Freshworks Named in Gartner's 2019 Magic Quadrant for Sales Force Automation
sponsored by Freshworks
PRESS RELEASE: Freshsales, a cloud-based sales CRM software, was recently recognized in the Gartner Magic Quadrant for Sales Force Automtion. Learn about the next generation of CRM—read more about Freshsales here.
Posted: 02 Jul 2020 | Published: 17 Jul 2019

TOPICS:  CRM | CRM Software
Freshworks

Avon calling: what happens when lockdown eliminates your business model?
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now.
Posted: 18 Jul 2020 | Published: 21 Jul 2020

ComputerWeekly.com

Using AI to Transform Customer Journeys
sponsored by [24]7.ai
EBOOK: Download this e-book to learn how you can use AI to engage with customers in a more personalized, efficient and convenient manner.
Posted: 22 Sep 2020 | Published: 22 Sep 2020

[24]7.ai

The Roadmap to Building Consumer Trust
sponsored by Twilio
WHITE PAPER: How can companies continue to build trust and lean into delivering meaningful, differentiated experiences for their customers amid a pandemic? Find out in Twilio’s latest eBook, which explores key tenets on the future of customer engagement and how companies can leverage digital transformation to build strong customer relationships.
Posted: 23 Sep 2020 | Published: 23 Sep 2020

Twilio

Master Data Management & CRM
sponsored by Ascention
WHITE PAPER: Building an accurate, holistic, and easy-to-use experience for your customers is a key goal of all organizations, ranging from retailers to government agencies. Read this short white paper to learn how to improve the customer experience with effective MDM.
Posted: 30 Sep 2020 | Published: 30 Sep 2020

Ascention

Now could be the time to shift your contact center to the cloud
sponsored by Avaya
RESOURCE: With benefits like increased cost savings, flexibility, scalability and more, it’s not surprising that there’s been a steady rise in cloud contact center adoption. Read this blog post to explore some of the top benefits of shifting your contact center to the cloud.
Posted: 02 Oct 2020 | Published: 02 Oct 2020

Avaya
 

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