Create great experiences in your contact center
sponsored by TechTarget
RESOURCE:
You think your organizations has the best contact center, but there's no real way to know without tracking and measuring the right KPIs. Get your copy—after a brief survey—and expert advice on tracking service metrics, lowering support costs, and much more. And more
Posted: 01 Mar 2021 | Published: 03 Oct 2021
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How to Get Started with Sentiment Analysis and Improve Your CX
sponsored by TIBCO
EBOOK:
To extract meaning and value from unstructured data, organizations can use sentiment analysis to parse semantics and raw text and better understand customer emotions and desires. Read this eBook to learn how to get started with sentiment analysis and improve CX.
Posted: 28 Aug 2020 | Published: 28 Aug 2020
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A Computer Weekly e-Guide to CRM
sponsored by ComputerWeekly.com
EGUIDE:
We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
Posted: 06 Aug 2021 | Published: 06 Aug 2021
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CRM enters maturity as customer experience custodian
sponsored by ComputerWeekly.com
EGUIDE:
CRM has a long lineage in enterprise software, starting with salesforce automation in the 1990s, Siebel being a big player back in the mists of time. These days, engaging with customers through every conceivable channel, and doing so by way of the cloud are the novelties of CRM.
Posted: 01 Jul 2021 | Published: 01 Jul 2021
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CONSUMER MINDSETS IN THE WORLD POST COVID
sponsored by Fractal
EBOOK:
Explore some predicted implications of the pandemic on the media & telecom, technology, financial services, healthcare, CPG & retail sectors, and strategies for moving forward in this eBook.
Posted: 21 Aug 2020 | Published: 21 Aug 2020
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The Reopening Playbook
sponsored by Medallia
EBOOK:
The next era of business is unfolding right now, and both customers and employees are looking forward to a controlled return to physical locations. In this eBook, you’ll learn the five key experience management practices to help your business reopen successfully.
Posted: 22 Feb 2021 | Published: 22 Feb 2021
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Digital Experience Management: the next stage for customer experience efforts
sponsored by ComputerWeekly.com
EGUIDE:
The interactions that customers have with companies and employers are increasingly digital in nature.The Covid-19 public health crisis has sped up this trend. Digital Experience Management can be seen as another turn of the CRM screw, but in a context where digital channels are dominant. Discover the next stage for customer experience efforts.
Posted: 25 Aug 2020 | Published: 25 Aug 2020
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How AI enabled this Fortune 500 company to improve its customer care interactions and operational performance up to 20%
sponsored by Fractal
RESOURCE:
Read this brief case study to see how using Fractal's AI-powered tool, dCrypt, helped one Fortune 500 retailer improve their overall customer care operations framework, and customer experience—while improving operational performance by 20%.
Posted: 28 Sep 2020 | Published: 28 Sep 2020
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How PIMCO is Scaling their Human Capital with the Power of Digital
sponsored by Fractal
WHITE PAPER:
For global investment management firms like PIMCO, terms like digital transformation mean using all the data and technology at your disposal to create a better experience for your customers. Check out this interview with PIMCO’s head of digital marketing to learn how they broke down data siloes and turned unused data into insight.
Posted: 25 Jun 2020 | Published: 24 Jun 2020
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CSM Essentials Guide: Where customer service and experience intersect
sponsored by ServiceNow
EGUIDE:
In this expert guide, learn how customer service technologies have evolved since they first emerged and why they’re so important to your overall strategy.
Posted: 28 Jan 2020 | Published: 28 Jan 2020
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