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Enterprise CRM Reports
 
A Study into the ERP Needs of Companies in the SMB/SME Sector
sponsored by Oracle NetSuite
WHITE PAPER: Many organizations have recognized the value of cloud for ERP apps and have responded by creating their own product – including Oracle, SAP, Sage, and Microsoft. Learn about one such product, NetSuite, and the potential benefits cloud can bring to your ERP strategy.
Posted: 28 Feb 2018 | Published: 28 Feb 2018

Oracle NetSuite

Superior Customer Experience With MDM and Big Data Insights
sponsored by Informatica
WHITE PAPER: Find out how you can ensure that your customer data remains reliable and trustworthy as you access, consolidate, and manage it, making it more complex than ever.
Posted: 06 Apr 2018 | Published: 29 Dec 2017

Informatica

Analyst Report: Cloud-Based Contact Center Benefits
sponsored by Genesys
ANALYST REPORT: In this 23-page Forrester report, uncover the cost savings and business benefits enabled by a cloud-based omnichannel contact center solution, and the experiences of 6 customers who made the switch from on-premise technology.
Posted: 26 Feb 2018 | Published: 26 Feb 2018

Genesys

Rethinking Your Contact Center: How to Engage the Modern Customer
sponsored by 8x8, Inc.
WHITE PAPER: Inside, learn about the challenges in creating an exceptional customer experience, the value of a contact center that supports all channels, and best practices for positively impacting customers.
Posted: 21 Mar 2018 | Published: 31 Dec 2017

8x8, Inc.

ERP Software That Prepares Manufacturing and High-Tech Organizations for What's Next
sponsored by IFS
WHITE PAPER: ERP systems can help manage modern concerns by enabling your business to be agile and responsive to changing demands.
Posted: 19 Jan 2018 | Published: 31 May 2017

IFS

Computer Weekly buyer's guide to fintech
sponsored by ComputerWeekly.com
EBOOK: In this 14-page buyer's guide, Computer Weekly weighs up thecompetition from tech-based challenger banks, the importanceof customer experience and the value of leaving conventionalbanking in the past.
Posted: 11 Apr 2018 | Published: 11 Apr 2018

ComputerWeekly.com

Critical Capabilities for the CRM Customer Engagement Center
sponsored by Zendesk
ANALYST REPORT: Learn more about the market research and guidelines needed to help application leaders understand and select suitable customer service software, with 4 use cases and 8 critical capabilities to consider.
Posted: 23 Mar 2018 | Published: 19 Dec 2017

Zendesk

Differentiate Your Apps with Intelligent Technology
sponsored by Microsoft
EBOOK: Learn more about how software vendors are using artificial intelligence to bring greater value to customers, and more.
Posted: 03 Apr 2018 | Published: 02 Apr 2018

Microsoft

Customer Data Strategies for Dummies
sponsored by Informatica
BOOK: Learn about the new competitive battleground of customer experience, and how the best marketing strategies are strengthened by a proven data strategy that gives you a 360-degree view of your customer.
Posted: 03 Apr 2018 | Published: 29 Dec 2017

Informatica

Sentiment analysis software takes social media monitoring to new level
sponsored by SearchContentManagement
EBOOK: AI, BI and big data coupled with social media sentiment analysis tools show potential for marketing automation and next-generation sales.
Posted: 16 Jan 2018 | Published: 16 Jan 2018

SearchContentManagement
 

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