The Three Customer Service Megatrends In 2019
sponsored by ServiceNow
ANALYST REPORT:
In this analyst report from Forrester, discover the ways in which automation is changing the world of customer service for the better. Find out why customer service organizations must adjust their strategies to leverage automation and deliver experiences in line with customer expectations.
Posted: 20 Feb 2019 | Published: 17 Jan 2019
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The Anatomy of a Preference Center
sponsored by Akamai Technologies
WHITE PAPER:
What is enterprise preference management (EPM), and how can it help deliver better customer experiences? In this white paper, learn how an EPM platform can help give consumers control of their customer engagement and experiences, and explore how preference management can help solve the longstanding privacy-personalization paradox.
Posted: 08 May 2019 | Published: 20 Dec 2018
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Customer-Centric Digital Transformation
sponsored by Compunnel Digital
RESOURCE:
Download this resource to learn what separates a good customer experience from a weak one and the 3 universal criteria upon which connected customers evaluate digital experience.
Posted: 11 Feb 2019 | Published: 11 Feb 2019
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BI and Analytics in the Age of AI and Big Data
sponsored by Hitachi Vantara
WHITE PAPER:
In this report, learn how to prepare for the evolving business landscape by informing yourself of the trends influencing current BI, analytics, and data architecture strategies. Learn about cutting-edge BI and analytics tools, and get a better understanding of how to drive higher value from data and analytics.
Posted: 29 Apr 2019 | Published: 29 Apr 2019
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Slow Data Kills Business: Improve CX with the Right Data Management System
sponsored by InterSystems
EBOOK:
In this e-book, discover how data can help enhance your customer experience and drive business value. Explore the power of modern data management platforms, and learn how to deliver successful customer experiences with data-driven insights.
Posted: 15 May 2019 | Published: 15 May 2019
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Use Banking Technology to Deliver Personalized Service and Win in the Branch
sponsored by Samsung Electronics
RESOURCE:
In this article, explore how to deliver a personalized customer experience to customers across branch locations, and uncover the in-person interactions required to go above and beyond.
Posted: 22 Mar 2019 | Published: 26 Nov 2018
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Why a Seamless CX is Essential for Business Success
sponsored by TechTarget
RESOURCE:
Now that CX is appearing everywhere, it might be time to expand on the old concept of CRM. Inside our member-exclusive guide, How to Enhance the Customer Journey with CX Management, find out why embracing and crafting a seamless CX is essential for business success. To claim your free download, share your insight in our CRM questionnaire today.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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Fighting CNP Fraud in Online Electronics Sales
sponsored by Riskified
WHITE PAPER:
With the information provided in this report, discover why addressing fraud is key to scaling operations, expanding internationally, improving CX, and competing against industry giants in the online marketing world.
Posted: 15 Mar 2019 | Published: 15 Mar 2019
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How Unsolicited Feedback Can Be Rocket Fuel For Your CX Engine
sponsored by CallMiner
WHITE PAPER:
According to Forrester, organizations that use behavioral data from customer interactions are more successful than those who use customer surveys—but why? In this white paper, learn about the benefits of behavioral data, and explore use cases from organizations already putting behavioral data and analytics into play.
Posted: 01 Apr 2019 | Published: 01 Apr 2019
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Computer Weekly – 4 June 2019: GDPR one year on – is it working?
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, a year after the EU's General Data Protection Regulation (GDPR) came into force, we assess its progress. Fears of technology are holding back digital healthcare – we look at the tech that's bringing back a human touch. And we examine Microsoft's desktop management tools for Windows 10. Read the issue now.
Posted: 03 Jun 2019 | Published: 04 Jun 2019
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