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Infographic: Top 10 ways to improve Customer Experience sponsored by ComputerWeekly.com EGUIDE: As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience. Posted: 16 May 2019 \| Published: 16 May 2019 TOPICS: CRM \| CRM Best Practices \| CRM Services \| IT Best Practices \| IT Management \| Social Networking

Virgin Trains Streamlines Processes with ServiceNow to Transform the Rider Experience sponsored by ServiceNow CASE STUDY: Virgin Trains was looking to transform their rail experience by delivering a consistently positive customer experience. In this case study, discover how Virgin Trains successfully transformed their customer experience with ServiceNow, and decide if a customer service platform from ServiceNow is right for you. Posted: 11 Mar 2019 \| Published: 11 Mar 2019 TOPICS: Business Intelligence \| Business Process Automation \| CRM \| CRM Analytics \| CRM Services \| CRM Software \| User Experience

Unlocking the Future of Sales Enablement sponsored by Upland RO Innovation WEBCAST: The sales enablement market is rapidly evolving. With the wide range of application and strategy options available to organizations, how do you cut through the noise? Watch this webinar for actionable insights that will help you to prioritize the right sales enablement projects and choose the best-in-class technology. Posted: 25 Oct 2019 \| Premiered: Oct 25, 2019 TOPICS: CRM \| Marketing \| Sales \| Sales and Marketing Software

It's Good to Talk Even in a High Tech World sponsored by British Telecommunications PLC WHITE PAPER: View this white paper to learn how those in the media and technology industry can improve their customer service experience through the use of a strong voice channel. Posted: 07 Jun 2019 \| Published: 07 Jun 2019 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software

The Appian Intelligent Contact Center Platform sponsored by Appian VIDEO: In this video, learn how an intelligent contact center platform from Appian can help your organization achieve a 60% increase in customer satisfaction and average cost savings of over 40%. Review Appian product features, and decide if an intelligent contact center is right for you. Posted: 02 May 2019 \| Premiered: 02 May 2019 TOPICS: Artificial Intelligence \| Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Investigating the Customer Support Persona: A Survey of Customer Support Professionals sponsored by Squelch RESEARCH CONTENT: Forward-thinking companies know that a great customer experience relies on the effectiveness and efficiency of their customer support teams. In this research report from Dimensional Research, get a better understanding of the people and systems driving your customer experiences, and learn how to put that information to use. Posted: 12 Mar 2019 \| Published: 31 Mar 2018 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| User Experience

Embedding CX Design into an Organization sponsored by Avtex VIDEO: View this webinar to uncover how to embed CX design into your organization. Uncover the benefits of embedded CX, and discover everything you need to get started with your embedded CX design project. Posted: 30 Sep 2019 \| Premiered: 25 Jul 2018 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| User Experience \| Web Content Management

Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits sponsored by ConnectWise EBOOK: Download this e-book for 5 methods of improving service management to increase client satisfaction and a discussion on the benefits of using a professional services automation (PSA) solution with remote monitoring and management. Posted: 08 Mar 2019 \| Published: 31 Dec 2018 TOPICS: CRM \| CRM Best Practices \| CRM Services \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| Managed Security Services \| Managed Security Services Providers

Why a Seamless CX is Essential for Business Success sponsored by TechTarget RESOURCE: Now that CX is appearing everywhere, it might be time to expand on the old concept of CRM. Inside our member-exclusive guide, How to Enhance the Customer Journey with CX Management, find out why embracing and crafting a seamless CX is essential for business success. To claim your free download, share your insight in our CRM questionnaire today. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: B2B \| B2C \| CRM \| Marketing \| Personalization \| Web Content Management

How to Turn Your Contact Center into a Profit Generator sponsored by Squelch RESOURCE: In this article, glean the insight you need to turn your contact center into a profit generator. Learn how to elevate your customer service support team, and get started building a better CX strategy. Posted: 26 Apr 2019 \| Published: 22 Feb 2019 TOPICS: Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software

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