CRM enters maturity as customer experience custodian
sponsored by ComputerWeekly.com
EGUIDE:
CRM has a long lineage in enterprise software, starting with salesforce automation in the 1990s, Siebel being a big player back in the mists of time. These days, engaging with customers through every conceivable channel, and doing so by way of the cloud are the novelties of CRM.
Posted: 01 Jul 2021 | Published: 01 Jul 2021
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Freshworks Named in Gartner's 2019 Magic Quadrant for Sales Force Automation
sponsored by Freshworks
PRESS RELEASE:
Freshsales, a cloud-based sales CRM software, was recently recognized in the Gartner Magic Quadrant for Sales Force Automtion. Learn about the next generation of CRM—read more about Freshsales here.
Posted: 02 Jul 2020 | Published: 17 Jul 2019
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Boost Customer Experience With The Power Of Crm.
sponsored by CloudCall Ltd
RESOURCE:
CRM systems enable organizations to develop a complete, 360-degree view of their customers. Explore the benefits of using a CRM solution in this infographic.
Posted: 04 Nov 2020 | Published: 04 Nov 2020
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Digital experience focus broadens to encompass employees
sponsored by ComputerWeekly.com
EGUIDE:
This e-guide to employee experience includes a podcast discussion about the evolution of employee experience management. Also, we explore how advanced companies are responding to skills shortages and millennial employee attitudes by listening harder to their workforces.
Posted: 06 May 2021 | Published: 06 May 2021
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Stories of CX Transformation
sponsored by Freshworks
EBOOK:
Explore five inspiring stores of how the UK’s top retailers transformed CX and excelled amid disruption, in this eBook.
Posted: 14 Apr 2021 | Published: 14 Apr 2021
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How AI enabled this Fortune 500 company to improve its customer care interactions and operational performance up to 20%
sponsored by Fractal
RESOURCE:
Read this brief case study to see how using Fractal's AI-powered tool, dCrypt, helped one Fortune 500 retailer improve their overall customer care operations framework, and customer experience—while improving operational performance by 20%.
Posted: 28 Sep 2020 | Published: 28 Sep 2020
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Making Sense of B2B Purchase Intent Data and Putting It to Use
sponsored by TechTarget
EBOOK:
Simply adopting a CRM system doesn’t guarantee better customer relationships. The data you put into the system matters. In this e-book, Patricia Anton, founder of Anton Consulting, Inc. discusses how you can bring together data, human processes and technology to create a competitive advantage.
Posted: 07 Apr 2021 | Published: 07 Apr 2021
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The Total Economic Impact of SAP Commerce Cloud And SAP Customer Data Cloud
sponsored by SAP America, Inc.
EBOOK:
PH
Posted: 07 Jun 2021 | Published: 07 Jun 2021
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EMP Webinar - Devices
sponsored by NWN Corporation
WEBCAST:
NWN recently enhanced their NWN Experience Management Platform (EMP) for their 1,300+ customers, to help them achieve real-time visibility and control, and self-service capabilities. Learn about their EMP platform in this webinar, which also includes a quick demo of the solution.
Posted: 18 Nov 2020 | Premiered: Nov 18, 2020
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Building a successful client engagement strategy
sponsored by Cafex
WHITE PAPER:
Clients expect a high level of communication and personalization from their advisors, and these demands have continued to grow throughout the uncertainty of COVID-19. Keeping up with these client expectations can be hard—especially when everyone is remote—but a collaboration platform, like Challo, can help. See how in this product overview.
Posted: 03 Feb 2021 | Published: 03 Feb 2021
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