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How Smart is Your Retail? sponsored by Zones, Inc. EBOOK: Download this eBook to explore some ways businesses are already improving their customer experience and see how Zones can help your business implement those same solutions. Posted: 17 Jun 2020 \| Published: 17 Jun 2020 TOPICS: CRM \| Customer Loyalty \| Customer Privacy \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Retail Channels \| Retail Trade Industry

Computer Weekly – 15 December 2020: How security will be different after Covid-19 sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, the world of cyber security will probably never return to its pre-pandemic state – we look ahead. The combination of remote working and streaming video is putting extra strain on networks. And we look at how digital transformation is changing the way contact centres are run. Read the issue now. Posted: 14 Dec 2020 \| Published: 15 Dec 2020 TOPICS: CIOs \| CRM \| Cybersecurity \| Digital Asset Management \| Network Architectures \| Network Management \| Network Security \| Remote Access Protocols \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Offices \| Remote Users \| Retail Channels \| Retail Trade Industry \| Storage Architectures \| Storage Best Practices \| Storage Capacity \| Storage Efficiency \| Storage Systems \| Video Services \| Video-on-Demand \| Videoconferences \| Videoconferencing Systems

The pandemic's e-commerce boom sponsored by ComputerWeekly.com EGUIDE: The pandemic appears to have solidified e-commerce's ascendancy against the highstreet. Coronavirus has accelerated technology adoption in many sectors, and people have been forced to stay at home, increasing their online shopping habits in a bid to avoid visiting shops. Posted: 18 Jan 2021 \| Published: 18 Jan 2021 TOPICS: Business Continuity Planning \| Disaster Recovery \| Disaster Recovery Planning for Virtual Environments \| eCommerce \| eCommerce Services \| eCommerce Software \| Retail Channels \| Retail Trade Industry

Computer Weekly – 20 November 2012: Inside the £65m datacentre supporting Tesco's online strategy sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, we visit the £65m datacentre that sits at the heart of Tesco's ambitious online strategy. Government has approved the iPhone for use by Whitehall officials – we assess the risks. And the CIO at British Gas talks about how IT transformed the firm's customer service. Read the issue now. Posted: 19 Nov 2012 \| Published: 20 Nov 2012 TOPICS: Data Center Design \| Data Center Management \| Governments \| Mobile Device Management \| Retail Trade Industry

Akamai Shields Leading Retailer from Ddos Attacks During Critical Holiday Shopping Period - and Protects $10 Million in Revenues sponsored by Akamai Technologies CASE STUDY: In this case study, learn how one online retailer was able to maintain online operations and protect $10 million in revenue by implementing Akamai’s DDoS Defender Security Solution and utilizing Akamai Intelligent Platform to deflect and reflect malicious attacks. Posted: 04 Apr 2012 \| Published: 04 Apr 2012 TOPICS: Denial of Service Attacks \| Internet Security \| Retail Trade Industry \| Security Management \| Security Threats \| Web Application Security

Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought sponsored by IBM WHITE PAPER: Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers. Posted: 14 May 2008 \| Published: 01 Sep 2007 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service Best Practices \| Data Centers \| Demographic Profiles \| Food and Beverage Industry \| Retail Channels \| Retail Trade Industry \| Supply Chains

Case Study: KFC POS System Serves Great Service sponsored by Toshiba CASE STUDY: KFC, the global fast food chain, was upgrading to a new software platform, and they needed to upgrade its existing point-of-sale (POS) equipment that would support the new software regulations. In this brief case study, find out which POS system KFC ultimately chose, and discover the benefits they experienced from the hardware upgrade. Posted: 09 May 2014 \| Published: 31 Dec 2013 TOPICS: CRM \| Customer Loyalty \| Customer Retention \| Hardware \| POS \| Retail Trade Industry

Mobile Checkout: Controlling Shrink With Self-Scanning sponsored by Toshiba WHITE PAPER: While mobile self-scanning technology helps retailers improve the shopping experience, many businesses worry about the impact mobility will have on shrink. In this informative white paper, learn how to combine technical, operational, and psychological deterrents to reap the benefits of mobile shopping while also minimizing shrink concerns. Posted: 13 May 2014 \| Published: 13 May 2014 TOPICS: CRM \| Customer Satisfaction \| Loss Prevention \| Mobile CRM \| Mobile Payments \| Retail Channels \| Retail Trade Industry

Mobile NFC in Transport sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This in-depth report from the GSMA explains the opportunities for NFC Mobile communications in transport. Posted: 23 Nov 2012 \| Published: 23 Nov 2012 TOPICS: Access Control \| ATM (Banking) \| eCommerce Services \| Mobile Payments \| Network Infrastructure \| Payment Card Industry \| Retail Trade Industry \| ROI \| Security \| Smart Phones \| Transportation Industry

IBV Study: Capitalizing on the Power of the Smarter Consumer sponsored by IBM WHITE PAPER: Business survival in the age of the smart consumer means empowering your customers to shop how and when they want. In this white paper, find the results of a recent survey of more than 30,000 consumers and uncover the key trends shaping the world of retail. Posted: 07 May 2013 \| Published: 28 Feb 2011 TOPICS: Consumer Electronics Industry \| Consumer Market \| Consumer Packaged Goods Industry \| eCommerce \| eCommerce Services \| eCommerce Software \| Market Trends \| Marketing \| Online Shopping \| Retail Trade Industry \| Sales

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