Your Guide to Getting Omnichannel Customer Service Right
sponsored by Zendesk
WHITE PAPER:
A comprehensive view of your customers' transactions and behaviors can help you answer their questions, and maximize personalization through multiple channels. Access this resource for insight into omnichannel service strategies and imperatives.
Posted: 20 Sep 2016 | Published: 20 Sep 2016
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Optimising your OmniPayments: Consumers, payments and the future
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
Developing a wider Omnichannel strategy can help retailers deliver on the overall shopping experience that the consumers of today and tomorrow expect.
Posted: 19 Sep 2013 | Published: 19 Sep 2013
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CW500: Retail IT: The high street vs the internet
sponsored by ComputerWeekly.com
PRESENTATION:
Graham Benson, IT Director at M and M Direct, reveals the impact e-commerce and rise of the internet has had on business in this presentation, given to Computer Weekly's 500 Club for IT leaders.
Posted: 08 Oct 2013 | Published: 08 Oct 2013
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The Technology Industry 2016
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
Most permanent IT professionals have seen their salaries rise over the past four years, and 15% are reporting pay rises of more than 10%, the Computer Weekly/Mortimer Spinks 2016 survey reveals.
Posted: 05 Feb 2016 | Published: 05 Feb 2016
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Next Generation Data centre Index – Cycle III
sponsored by ComputerWeekly.com
ANALYST REPORT:
Organisations that are investing in key areas of IT and changing their mindset in the way they approach IT are well ahead of those just trying to save money, say analysts Clive Longbottom and Bob Tarzey.
Posted: 27 Aug 2013 | Published: 27 Aug 2013
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European cross-border e-commerce
sponsored by ComputerWeekly.com
IT BRIEFING:
European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals.
Posted: 17 Jan 2012 | Published: 17 Jan 2012
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Snapshot: Online presence of UK retailers
sponsored by ComputerWeekly.com
RESEARCH CONTENT:
This concise report assesses the online presence of 36 of the UK's leading high street retailers.
Posted: 24 Jun 2013 | Published: 24 Jun 2013
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Computer Weekly – 21 May 2013: How Marks & Spencer innovates through IT
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly: M&S CIO Darrell Stein tells us how technology is changing the retailer as it develops its multichannel strategy. Our latest buyer's guide looks at mobile device management. And with many public sector IT workers being laid off through austerity cuts, we find out how to get a private sector job.
Posted: 20 May 2013 | Published: 21 May 2013
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ABCs of RFID: Understanding and Using Radio Frequency Identification
sponsored by Intermec
WHITE PAPER:
This white paper provides an overview of RFID technology and capabilities, describes the common frequencies and technologies used in business applications, identifies major standards, and introduces ways to take advantage of RFID to improve convenience, accuracy, safety and security.
Posted: 04 Mar 2009 | Published: 04 Mar 2009
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Best Practices for Provisioning Databases for Test and Development
sponsored by Informatica
WHITE PAPER:
Best practices and new technologies available for provisioning databases for test and development environments are outlined in this white paper. Using this as a guide, organizations can save time and resources, meet regulatory compliance standards, and streamline database provisioning processes for test and development environments.
Posted: 01 Apr 2009 | Published: 16 Jan 2009
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