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Customer Data Privacy Reports
 
Thank you for registering for the CX Virtual Tour on Predictive Engagement
sponsored by Genesys
WEBCAST: How well do you know each of your website visitors? Do you use that information to personalize engagement with them? If not, you could be missing out on key opportunities to build customer and brand loyalty. Sign up today to learn more.
Posted: 08 Sep 2020 | Premiered: Sep 8, 2020

Genesys

The Power of Mobile Customer Engagement in Retail Services
sponsored by TATA Communications
WHITE PAPER: According to recent research, retailers who are actively embracing the use of mobile technology can stand to gain a significant advantage in the coming years. Learn about the benefits and potential ROI of a mobile customer engagement strategy in retail services, as well as how you can get started in this white paper.
Posted: 26 Jun 2020 | Published: 26 Jun 2020

TATA Communications

Knowledge Management is Key to Delivering A Great Customer Experience
sponsored by Live Pro
RESEARCH CONTENT: Last year, Ecosystm Research conducted a global study of over 1,000 senior customer service and technology professionals to gain a deeper understanding of initiatives to improve their customer experience—with a concentration on their Knowledge Management solutions. Explore their key findings in this research report.
Posted: 10 Sep 2020 | Published: 10 Sep 2020

Live Pro

The Total Economic Impact of ServiceNow Customer Service Management
sponsored by ServiceNow
EBOOK: Arguably the most important aspect regarding a potential investment in ServiceNow’s Customer Service Management software is the financial outcomes. Explore the cost savings you could experience with the CSM software in this Forrester TEI report.
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow

Bring Secure, Frictionless Customer Experiences to Market Faster with Modern CIAM
sponsored by Okta
WHITE PAPER: To meet the security and privacy expectations of today’s customers, organizations need to put their customers’ identity front and center. A customer identity and access management (CIAM) solution can do just that. Learn how Okta Identity Cloud can help you address your IAM and CIAM concerns today and in the future.
Posted: 25 Mar 2020 | Published: 25 Mar 2020

Okta

How IT Leaders Can Position Customer Experience Initiatives for Success
sponsored by Comcast Business
RESEARCH CONTENT: 76% of the respondents surveyed by IDG and Comcast said they are feeling pressure from multiple sources in the organization to deliver digital CX. Learn why transforming CX is a top digital priority for many organizations, and why IDG says IT will play a key role in this blog post.
Posted: 04 Feb 2020 | Published: 04 Feb 2020

Comcast Business

Checklist: Managing Work-from Home Contact Center Agents
sponsored by NICE inContact
WHITE PAPER: Download NICE inContact’s Remote Agent Checklist to help you prepare in the event your organization is forced to work from home.
Posted: 13 Apr 2020 | Published: 13 Apr 2020

NICE inContact

Savvy Businesses Lead with a Digital Experience Platform
sponsored by Progress Software Corporation Sitefinity
WEBCAST: Learn why experts say a DXP should be the foundation of your digital transformation strategy in this webinar.
Posted: 04 May 2020 | Premiered: May 4, 2020


Scalable Data Quality: A Seven Step Plan for Any Size Organization
sponsored by Melissa
WHITE PAPER: No matter the size of your business, data quality is an absolute requirement for success. Learn the seven steps you need to develop a plan for data quality - one that scales to your growing business needs.
Posted: 07 Jun 2007 | Published: 01 Jun 2007

Melissa

How retailers can manage customer data collection to decrease fraud
sponsored by SonicWALL
EGUIDE: This expert Q & A session explores the challenges retailers face as they increase data collection to combat fraudulent returns and policy abuse in today’s struggling economy. Find strategic advice on how retailers can cut down on fraud and determine the necessary tools and processes that must be in place to protect customer identities.
Posted: 07 Mar 2011 | Published: 07 Mar 2011

SonicWALL
 

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