E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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CEO Impersonation
sponsored by Inky Technology
WHITE PAPER:
Threat actors have realized that they can achieve at least a minimal rate of success by impersonating a company’s CEO or other high-level official in an email to an employee lower down in the organization. They will typically request money via wire transfer, but it does not stop there. Read this white paper to see some examples.
Posted: 02 Oct 2020 | Published: 02 Oct 2020
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Digital Transformation – Simplified
sponsored by SolarWinds, Inc.
RESOURCE:
Access this resource to get to the bottom of what IT vendors mean by digital transformation, learn 5 key use cases and 3 hurdles to jump, and discover how SolarWinds is bringing simplicity to it all with a consolidated, simple approach to IT environments.
Posted: 13 Oct 2020 | Published: 18 May 2020
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IT Operations Management Book of Knowledge
sponsored by ServiceNow
WHITE PAPER:
Inside this eBook, find a recap of ServiceNow’s IT operations management (ITOM) breakout sessions, thought leadership presentations, and customer speakers—all divulging industry-leading ITOM practices and strategies.
Posted: 21 Oct 2020 | Published: 21 Oct 2020
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The Future of Work: Preparing for the Improbable
sponsored by Cutover
WHITE PAPER:
The future of work environments takes a tone of uncertainty in a post-COVID world. Dive inside this white paper to explore the most common questions and considerations surrounding the “future of work” as we know it in a post-COVID-19 world.
Posted: 14 Oct 2020 | Published: 14 Oct 2020
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Build a modern IT foundation for maximum business efficiency
sponsored by Red Hat
WHITE PAPER:
IT optimization doesn’t happen all at once. According to Red Hat, this is excellent news—your business can gradually introduce new processes, tools, and strategies to your IT teams while improving productivity and overall business performance. Learn how to start investing in IT optimization here.
Posted: 30 Sep 2020 | Published: 30 Sep 2020
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IT Asset Management Book of Knowledge
sponsored by ServiceNow
WHITE PAPER:
Dive into this paper to get a recap of ServiceNow’s Knowledge 2020 user conference; specifically, the K20 breakout sessions spanning IT asset management topics and related thought leadership sessions.
Posted: 19 Oct 2020 | Published: 19 Oct 2020
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Future of Digital Infrastructure: Ever Faster Delivery of Reliable Digital Services and Experiences
sponsored by Equinix
ANALYST REPORT:
In a time when businesses are rapidly adopting new analytics technologies, AI, IoT, and more, having a flexible, resilient digital infrastructure is a must. Download this report to explore how IT infrastructures are changing to support innovative businesses, and IDC’s expert tips for modernizing your infrastructure.
Posted: 01 Oct 2020 | Published: 01 Oct 2020
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The Automated Enterprise: Unify People and Processes
sponsored by Red Hat
EBOOK:
Access this ebook to learn how IT automation and Ansible work at the enterprise level to transform network, infrastructure, security, DevOps, and other IT services.
Posted: 08 Oct 2020 | Published: 08 Oct 2020
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