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Computer Telephony Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Enterprise Service Management, Q3 2018
sponsored by Atlassian
ANALYST REPORT: To stand out in a crowded IT service management (ITSM) market, enterprise service management vendors (ESM) are increasingly embracing ESM as a differentiator. Read this Forrester research report to learn about the top vendors in the ESM market and what sets them apart from the rest.
Posted: 07 Nov 2018 | Published: 23 Aug 2018

Atlassian

What Managed Mainframe Services Look Like
sponsored by Ensono Limited
WHITE PAPER: You've probably heard of managed public cloud services or managed infrastructure services, both of which can offer relief to IT teams who are already swamped with other technology management tasks. But what about managed mainframe services? Find out more inside.
Posted: 26 Nov 2018 | Published: 26 Nov 2018

Ensono Limited

The Transformation Imperative for Small and Midsize Firms
sponsored by MicroChannel
WHITE PAPER: Inside, take a peek at how small and midsize enterprises are addressing digital transformation – whether as a leg-up on competitors or as a means of survival. Based on cross-industry survey data, you'll also get a glimpse at the technology investments fueling this movement.
Posted: 19 Nov 2018 | Published: 19 Nov 2018

MicroChannel

Become a Data Thriver: Realize Data-Driven Digital Transformation
sponsored by TechData - NetApp
WHITE PAPER: In this report from IDC, find out what sets so-called "data thrivers" apart from the rest of the pack – and why digital transformation might mean life or death for others. Based on survey data from over 800 LOB execs, IT leaders, and experts, get a glimpse at how companies like yours are responding to digital threats.
Posted: 09 Nov 2018 | Published: 09 Nov 2018

TechData - NetApp

Merge Old and New IT with Converged Infrastructure
sponsored by Pure Storage
RESOURCE: You'll learn how to use converged infrastructure to meld old and new IT investments if you keep reading the following custom article—enabling your teams to use tools and processes they are already familiar with, to consolidate at your own pace, and to eliminate unnecessary silos.
Posted: 12 Dec 2018 | Published: 12 Dec 2018

Pure Storage

CW Nordics ezine November 2018
sponsored by ComputerWeekly.com
EZINE: Given the controversy surrounding some recent elections and fears of interference by foreign actors, it is hardly surprising that the Swedish government is seeking support from the IT sector as it attempts to guarantee elections remain trustworthy.
Posted: 16 Nov 2018 | Published: 16 Nov 2018

ComputerWeekly.com

Why Multi Cloud Strategies are Coming Out on Top
sponsored by IBM
WHITE PAPER: It's now a fact – companies using multiple cloud services are outperforming their peers on an array of metrics. In this report from IDG, take a closer look at how companies are adopting and managing multi-cloud strategies – and why.
Posted: 14 Nov 2018 | Published: 14 Nov 2018

IBM
 

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