Computer Telephony

EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.

Posted: 12 May 2010 | Published: 12 May 2010

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.

Posted: 26 Sep 2007 | Published: 01 Aug 2006

ANALYST REPORT: To stand out in a crowded IT service management (ITSM) market, enterprise service management vendors (ESM) are increasingly embracing ESM as a differentiator. Read this Forrester research report to learn about the top vendors in the ESM market and what sets them apart from the rest.

Posted: 07 Nov 2018 | Published: 23 Aug 2018

WHITE PAPER: You've probably heard of managed public cloud services or managed infrastructure services, both of which can offer relief to IT teams who are already swamped with other technology management tasks. But what about managed mainframe services? Find out more inside.

Posted: 26 Nov 2018 | Published: 26 Nov 2018

WHITE PAPER: Inside, take a peek at how small and midsize enterprises are addressing digital transformation – whether as a leg-up on competitors or as a means of survival. Based on cross-industry survey data, you'll also get a glimpse at the technology investments fueling this movement.

Posted: 19 Nov 2018 | Published: 19 Nov 2018

WHITE PAPER: In this report from IDC, find out what sets so-called "data thrivers" apart from the rest of the pack – and why digital transformation might mean life or death for others. Based on survey data from over 800 LOB execs, IT leaders, and experts, get a glimpse at how companies like yours are responding to digital threats.

Posted: 09 Nov 2018 | Published: 09 Nov 2018

RESOURCE: You'll learn how to use converged infrastructure to meld old and new IT investments if you keep reading the following custom article—enabling your teams to use tools and processes they are already familiar with, to consolidate at your own pace, and to eliminate unnecessary silos.

Posted: 12 Dec 2018 | Published: 12 Dec 2018

EZINE: Given the controversy surrounding some recent elections and fears of interference by foreign actors, it is hardly surprising that the Swedish government is seeking support from the IT sector as it attempts to guarantee elections remain trustworthy.

Posted: 16 Nov 2018 | Published: 16 Nov 2018

WHITE PAPER: It's now a fact – companies using multiple cloud services are outperforming their peers on an array of metrics. In this report from IDG, take a closer look at how companies are adopting and managing multi-cloud strategies – and why.

Posted: 14 Nov 2018 | Published: 14 Nov 2018