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Computer Telephony Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019

Serviceaide

How to Migrate from Legacy Infrastructure to HCI and Integrated Systems
sponsored by Pivot3
RESOURCE: It's no secret moving Tier 3 legacy platforms to HCI and other emerging compute platforms bolsters IT and business performance. But charting a course is half the battle, and I&O leaders must be able to determine the path of best fit for their organization. Dig deeper into this Gartner report to find the 3 planning steps analysts recommend.
Posted: 03 May 2019 | Published: 20 Mar 2019

Pivot3

8 Biggest Mistakes IT Practitioners Make
sponsored by Splunk
WHITE PAPER: Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them.
Posted: 05 Apr 2019 | Published: 31 Dec 2018

Splunk

Not Everyone Needs a Cadillac
sponsored by Serviceaide
WHITE PAPER: New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs.
Posted: 01 May 2019 | Published: 01 May 2019

Serviceaide

How an incident management tool keeps IT efficient
sponsored by xMatters, Inc.
ESSENTIAL GUIDE: When credit bureau Experian first rolled out xMatters deployments, the IT landscape was a far cry from what it is today. Keep reading to find out how xMatters continues to drive IT efficiency despite major industry shifts like DevOps and site reliability engineering, based on firsthand experience from Experian.
Posted: 09 May 2019 | Published: 09 May 2019

xMatters, Inc.

Customers Share Their Reviews of HPE SimpliVity
sponsored by Brennan IT
RESOURCE: From IT directors to system analysts and everything in between, customers share their reviews of HPE SimpliVity from Gartner Peer Insights in this paper. Download it to find out their reviews based on real use cases and implementation.
Posted: 22 Apr 2019 | Published: 17 Dec 2018

Brennan IT

ITIL and ITSM: How IT is becoming more service-oriented
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

ComputerWeekly.com

How the Digital Revolution is Shaping the Modern Workplace
sponsored by Wrike
WHITE PAPER: While the business-level outcomes of digital transformation are clear – competitive advantages, greater process efficiency, and so on – the employee-level impact isn't always as apparent. Inside this research report, find out how thousands of employees and managers feel about today's digital work environments.
Posted: 16 May 2019 | Published: 16 May 2019

Wrike
 

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