E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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Upgrade as a Service (UPaaS) for ServiceNow
sponsored by AutomatePro
PRODUCT OVERVIEW:
Open up this product overview to take a look at Upgrade as a Service (UPaaS) for ServiceNow, covering how it works, case studies, pricing and more.
Posted: 01 Apr 2021 | Published: 01 Apr 2021
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Top Strategic Technology Trends for 2021
sponsored by Apcela
RESOURCE:
In this resource, the experts at Gartner walk you through the top strategic technology trends set to rock the business world in 2021: the Internet of Behaviors, AI engineering, hyperautomation, and many more.
Posted: 26 Feb 2021 | Published: 19 Oct 2020
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IT Operations Management Book of Knowledge
sponsored by ServiceNow
WHITE PAPER:
Monthly, weekly, sometimes daily, new features and capabilities are being pushed out. The code is never static. This all means one thing: IT operations management is now the focal point of business stability. Learn how to prioritize IT operations’ needs in this extensive guide. Download the guide here.
Posted: 16 Feb 2021 | Published: 16 Feb 2021
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CW APAC, March 2021: Tech career guide
sponsored by ComputerWeekly.com
EZINE:
In this handbook, Computer Weekly looks at the qualities and skills that are required to be successful in DevOps.
Posted: 04 Mar 2021 | Published: 04 Mar 2021
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Trends in Workflow Automation
sponsored by Salesforce
RESEARCH CONTENT:
This report covers the impact of workflow automation on various aspects of employees and customer engagement. Download now to uncover key findings from the study.
Posted: 13 Apr 2021 | Published: 13 Apr 2021
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Creating Smart Cities: From Idea to Execution
sponsored by Nutanix
WEBCAST:
Creating smart cities may sound great in concept, but the action of creating smart cities can be challenging as it is crucial to use the right combination of policy, technology solutions and execution. Tune in now to hear industry experts discuss this topic, covering what citizens actually want, what role leadership plays and more.
Posted: 23 Feb 2021 | Premiered: Feb 23, 2021
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Cloud Counsel Series 3 Episode 3: Michael Johnson
sponsored by Nutanix
VIDEO:
Tune into this video to hear how Michael Johnson, an Olympic gold medal sprinter, was able to build resiliency to overcome setbacks during his long career as an athlete and, more recently, as a CEO. Open now to hear him discuss change management, IT resiliency, how to reach business goals and more.
Posted: 22 Feb 2021 | Premiered: 25 Nov 2020
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Automation strategy for financial services
sponsored by Red Hat
EBOOK:
Read on to learn what automation strategies financial services organizations have implemented and the benefits of a standardized approach to infrastructure automation.
Posted: 18 Mar 2021 | Published: 18 Mar 2021
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