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Computer Telephony Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Reducing MTTR the Right Way: 10 Best Practices
sponsored by New Relic
WHITE PAPER: MTTR — or mean time to resolution — is one of the most widely used metrics in the systems reliability toolbox. It’s also one of the most misunderstood. Jump inside this guide to learn 10 best practices designed to help your team better utilize and reduce MTTR.
Posted: 18 May 2020 | Published: 18 May 2020

New Relic

Accelerate Your Workforce Transformation with Dell Client Management Solutions
sponsored by Dell and Intel
RESOURCE: The Dell Client Command Suite is a collection of IT management tools that automates and streamlines client deployments, configurations, monitoring and updates. Learn how DellEMC can streamline and simplify your endpoint management through modern solutions with this interactive webpage.
Posted: 27 May 2020 | Published: 27 May 2020

Dell and Intel

2020 Global Managed Services Report: Executive Summary
sponsored by NTT
WHITE PAPER: Access this executive summary to view the key findings of an IDG Research study surveying over 1,250 IT and business leaders worldwide and from a slew of industries as they weigh in on the opportunities and challenges of technology transformation.
Posted: 02 Jun 2020 | Published: 02 Jun 2020

NTT

AWS re:Invent 2019: Building a Culture of Observability
sponsored by Splunk
VIDEO: In this AWS re:Invent session, hear from IT leaders from SignalFx and Atlassian as they discuss their successes and failures while striving to creating observability teams while working alongside incident management processes – and what factors your organization should consider in the journey towards true observability.
Posted: 25 Jun 2020 | Premiered: 09 Dec 2019

Splunk

Onshape Solves Their Biggest Monitoring Challenges with SignalFx
sponsored by Splunk
CASE STUDY: Onshape’s cloud-based 3D CAD systems are designed to facilitate collaboration across design teams from any device. In this quick video, learn how Onshape achieved these features and more by using SignalFx, earning real-time visibility into application and full-stack performance.
Posted: 29 Jun 2020 | Published: 29 Jun 2020

Splunk

Managing Cash Flows During a Crisis
sponsored by ConnectWise
EBOOK: During uncertain economic times, day-to-day cash flows aren’t always crystal clear. Jump inside this eBook chapter to learn cash flow management best practices for MSP organizations during the extraordinary circumstances of the pandemic.
Posted: 09 Jun 2020 | Published: 09 Jun 2020

ConnectWise

Essential Guide to AWS Cloud Migrations
sponsored by Atlassian
WHITE PAPER: Open this white paper to learn 7 traits that are absolutely essential for building a cloud-centric operating model within your organization.
Posted: 03 Jun 2020 | Published: 03 Jun 2020

TOPICS:  IT Management
Atlassian

ServiceNow Street Pricing & Sales Tactics
sponsored by ClearEdge
WHITE PAPER: Download this document to explore the actual discounts offered in more than 100 recent deals on ServiceNow's most popular suites. Learn how to avoid overpaying for products, ways to protect yourself from paying for the same functionality more than once, and how to leverage sales rep incentive plans for a better deal.
Posted: 28 May 2020 | Published: 28 May 2020

ClearEdge
 

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