Computer Telephony

EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.

Posted: 12 May 2010 | Published: 12 May 2010

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

EBOOK: Access this eBook based on the recent results of a BMC Software survey of 340 IT pros on the state of ITOM-ITSM convergence to learn the primary benefits, challenges and use cases of IT operations management (ITOM) and IT service management (ITSM), and more.

Posted: 18 Dec 2020 | Published: 18 Dec 2020

EGUIDE: Inside this report, get the complete analysis of the 2021 IT Priorities survey results, as well as insights into enterprises in the region that are accelerating their digital investments to not only survive but thrive in a post-pandemic world.

Posted: 09 Dec 2020 | Published: 10 Dec 2020

WHITE PAPER: In this guide, dive into a deep analysis of 13 significant automation platform providers and how they measure up against each other.

Posted: 16 Nov 2020 | Published: 16 Nov 2020

WEBCAST: Watch this webcast from BrightTalk and Dell Technologies to learn how to make an informed HCI purchasing decision and find out how VxRail can help drive the future of HCI through 4 benefits.

Posted: 04 Dec 2020 | Premiered: Nov 24, 2020

WHITE PAPER: In this guide, explore the benefits of using Ansible automation on windows for financial services.

Posted: 16 Nov 2020 | Published: 16 Nov 2020

EGUIDE: This year, we asked nearly 300 IT professionals in APAC which technology areas they identified as being imperative for 2021. In this infographic find out how remote working is influencing investments, learn about shifts in application development trends and which infrastructure tools will be deployed most in 2021.

Posted: 13 Jan 2021 | Published: 13 Jan 2021

EZINE: In this week's Computer Weekly, Windows is still the most-used operating system in enterprises – we look at where Microsoft aims to take it next. We examine some of the key questions for CIOs for their 2021 IT strategy. And we analyse the best practice in preventing distributed denial of service (DDoS) attacks. Read the issue now.

Posted: 04 Dec 2020 | Published: 08 Dec 2020

WEBCAST: Utilizing GPUs and a cloud infrastructure allows high volumes of information to be processed more accurately. In this webinar, you'll get an inside look at how one organization has partnered with an industry leader to enable rapid analysis of growing quantities of data in shorter periods of time.

Posted: 24 Nov 2020 | Premiered: Nov 16, 2020