Computer Telephony

EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.

Posted: 12 May 2010 | Published: 12 May 2010

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

WHITE PAPER: Right now, insurers are facing many new challenges. They need to create new digital experiences to increase customer engagement, as well as modernize their existing IT. Open up this paper to take a closer look at IT integration challenges, increasing business values during M&A, strategies for migrating your applications, and more.

Posted: 02 Jun 2021 | Published: 02 Jun 2021

INFOGRAPHIC: In this infographic based on the results of our 2021 Media Consumption Survey, find out what are the most successful approaches to capturing a buyer's attention and the best ways to engage with users in the Asia-Pacific region.

Posted: 14 Dec 2021 | Published: 14 Dec 2021

WHITE PAPER: Explore this white paper to learn the top reasons why IT decision makers rely on IT service providers, see an overview of Dell and Microsoft’s solution, and discover how you too can proactively monitor, update, and optimize devices in your end-user environments.

Posted: 16 Aug 2021 | Published: 16 Aug 2021

EBOOK: Open up this eBook to see how public sector professionals can work together to identify and unlock cost saving opportunities across their software and cloud estates – all without impacting their digital transformation plans or their ability to deliver high-quality cloud-based public services.

Posted: 15 Jun 2021 | Published: 15 Jun 2021

RESOURCE: In this video series, Tom Gallagher, VP of Cloud Infrastructure Services at Capgemini, discusses the newest concept of IT-as-a-Service, explaining what it is and how it works so IT can start making decisions more quickly, and in real time.

Posted: 28 Jul 2021 | Published: 28 Jul 2021

EBOOK: In this infographic, we take a look at the impact of the pandemic on IT purchasing in the UKI region and analyse the best marketing and sales approaches for prospect outreach on the new 'digital' normal.

Posted: 13 Jan 2022 | Published: 13 Jan 2022

WHITE PAPER: Many organizations struggle with innovation. This report focuses in on idea management software platforms - configured to help with an organization's open innovation principles, strategy and desired workflows and addressing concerns like disjointed processes, solutions and data. Access this report to learn more.

Posted: 03 Aug 2021 | Published: 03 Aug 2021

WHITE PAPER: Check out this white paper to learn about Supermicro's next-gen X12 BigTwin hardware, featuring 3rd Generation Xeon® Scalable Processors supporting up to 40 cores, higher instructions per clock, and two 512-bit-FMA units.

Posted: 08 Sep 2021 | Published: 08 Sep 2021