Computer Telephony White Papers, Software Downloads, Definition and Webcasts

Bitpipe.com

IT Management > Systems Design and Development > Systems Implementation > Systems Integration >
Computer Telephony

Computer Telephony Reports

E-Book: The Executive’s Guide to Contact Center Technology Planning sponsored by inContact EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. Posted: 12 May 2010 \| Published: 12 May 2010 TOPICS: Call Center Management \| Call Center Software \| Cloud Computing \| Contact Center Management \| Contact Center Workforce Management \| CRM \| CTI (Computer Telephony Integration) \| Software as a Service \| VoIP \| Web 2.0

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

Reducing MTTR the Right Way: 10 Best Practices sponsored by New Relic WHITE PAPER: MTTR — or mean time to resolution — is one of the most widely used metrics in the systems reliability toolbox. It’s also one of the most misunderstood. Jump inside this guide to learn 10 best practices designed to help your team better utilize and reduce MTTR. Posted: 18 May 2020 \| Published: 18 May 2020 TOPICS: IT Management \| IT Service Management \| IT Systems \| Systems Management

Accelerate Your Workforce Transformation with Dell Client Management Solutions sponsored by Dell and Intel RESOURCE: The Dell Client Command Suite is a collection of IT management tools that automates and streamlines client deployments, configurations, monitoring and updates. Learn how DellEMC can streamline and simplify your endpoint management through modern solutions with this interactive webpage. Posted: 27 May 2020 \| Published: 27 May 2020 TOPICS: IT Best Practices \| IT Consulting Services \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers

2020 Global Managed Services Report: Executive Summary sponsored by NTT WHITE PAPER: Access this executive summary to view the key findings of an IDG Research study surveying over 1,250 IT and business leaders worldwide and from a slew of industries as they weigh in on the opportunities and challenges of technology transformation. Posted: 02 Jun 2020 \| Published: 02 Jun 2020 TOPICS: IT Industry \| IT Management

AWS re:Invent 2019: Building a Culture of Observability sponsored by Splunk VIDEO: In this AWS re:Invent session, hear from IT leaders from SignalFx and Atlassian as they discuss their successes and failures while striving to creating observability teams while working alongside incident management processes – and what factors your organization should consider in the journey towards true observability. Posted: 25 Jun 2020 \| Premiered: 09 Dec 2019 TOPICS: Application Infrastructure \| IT Infrastructure \| IT Management

Onshape Solves Their Biggest Monitoring Challenges with SignalFx sponsored by Splunk CASE STUDY: Onshape’s cloud-based 3D CAD systems are designed to facilitate collaboration across design teams from any device. In this quick video, learn how Onshape achieved these features and more by using SignalFx, earning real-time visibility into application and full-stack performance. Posted: 29 Jun 2020 \| Published: 29 Jun 2020 TOPICS: IT Management \| IT Service Management \| IT Systems

Managing Cash Flows During a Crisis sponsored by ConnectWise EBOOK: During uncertain economic times, day-to-day cash flows aren’t always crystal clear. Jump inside this eBook chapter to learn cash flow management best practices for MSP organizations during the extraordinary circumstances of the pandemic. Posted: 09 Jun 2020 \| Published: 09 Jun 2020 TOPICS: IT Management \| IT Management Services \| IT Outsourcing Services

Essential Guide to AWS Cloud Migrations sponsored by Atlassian WHITE PAPER: Open this white paper to learn 7 traits that are absolutely essential for building a cloud-centric operating model within your organization. Posted: 03 Jun 2020 \| Published: 03 Jun 2020 TOPICS: IT Management

ServiceNow Street Pricing & Sales Tactics sponsored by ClearEdge WHITE PAPER: Download this document to explore the actual discounts offered in more than 100 recent deals on ServiceNow's most popular suites. Learn how to avoid overpaying for products, ways to protect yourself from paying for the same functionality more than once, and how to leverage sales rep incentive plans for a better deal. Posted: 28 May 2020 \| Published: 28 May 2020 TOPICS: CIOs \| Cloud Computing \| IT Management \| Negotiation \| Public Cloud

Browse by Report Type:
Computer Telephony White Papers | Computer Telephony Multimedia | Computer Telephony IT Downloads

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
Other

TechTarget Corporate Web Site