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Computer Telephony Reports

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

E-Book: The Executive’s Guide to Contact Center Technology Planning sponsored by inContact EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. Posted: 12 May 2010 \| Published: 12 May 2010 TOPICS: Call Center Management \| Call Center Software \| Cloud Computing \| Contact Center Management \| Contact Center Workforce Management \| CRM \| CTI (Computer Telephony Integration) \| Software as a Service \| VoIP \| Web 2.0

Modernize Your SAP from Edge, to Core, to Cloud sponsored by Dell Technologies and Intel EBOOK: In this ebook, learn how to modernize your SAP, increase performance, and innovate faster with Dell EMC. Discover how Dell EMC for SAP modernizes IT and simplifies IT management. Additionally, review how Dell EMC with Intel can work together to form a strategic approach to SAP technology, and decide if Dell EMC is right for your organization. Posted: 21 Feb 2020 \| Published: 21 Feb 2020 TOPICS: Business Intelligence \| Business Intelligence Software \| Business Management \| Cloud Computing \| ERP \| ERP Software \| IT Management \| SAP (Product)

The State of AI in IT sponsored by Zenoss, Inc. WEBCAST: Tune into this prerecorded webinar from Forrester to learn more about the current state of AIOps within IT departments and how to avoid common pitfalls. Then, you’ll hear industry experts explain the 6 key insights your organization will need to consider before deploying an AIOps solution. Posted: 17 Mar 2020 \| Premiered: Mar 17, 2020 TOPICS: Artificial Intelligence \| IT Management

The Skills Development Index™: What Type of Training Do You Need? sponsored by Global Knowledge WHITE PAPER: Based on the 2019 edition of Global Knowledge’s IT Skills and Salary Report, uncover which areas of training IT professionals should concentrate their efforts on, which certifications will provide the most desirable skillsets, and more. Posted: 14 Jan 2020 \| Published: 31 Dec 2019 TOPICS: IT Best Practices \| IT Departments \| IT Management \| IT Workforce

The New Driver of Sustainable Business Value sponsored by Avanade WHITE PAPER: Workplace experience – also known as WX – is a new approach to workplace modernization. Dive inside this guide to learn more about new, innovative WX strategies, and find out why this new workplace discipline is earning the attention of business and IT leaders alike. Posted: 26 Mar 2020 \| Published: 26 Mar 2020 TOPICS: Desktop Applications Management \| Desktop Management \| IT Management

How to achieve continuous feedback in DevOps pipelines sponsored by 42 Lines RESOURCE: Continuous feedback is critical to optimize DevOps processes. While tools can enable feedback loops, DevOps teams still must reduce unnecessary noise and continually measure success. Posted: 20 Mar 2020 \| Published: 20 Mar 2020 TOPICS: IT Management

Modern ITOps Best Practices vs. Hybrid IT sponsored by Beta Systems EGUIDE: Download a copy of this expert E-Guide to learn about the latest and emerging IT ops, networking, and CMDB practices being used to tackle hybrid infrastructure management responsibilities, including a look at infrastructure-as-code (IaC) and configuration-as-code (CaC) tools. Posted: 26 Mar 2020 \| Published: 26 Mar 2020 TOPICS: CMDB \| Configuration Management \| Infrastructure as a Service (IaaS) \| Infrastructure Management \| IT Infrastructure \| IT Management \| IT Systems \| ITIL

Exploring the Evolution of ITSM sponsored by ServiceNow EGUIDE: Download this E-Guide to learn more about the evolution of ITSM in modern times – and find out how to keep your ITSM strategy in-step with future trends. Posted: 31 Jan 2020 \| Published: 31 Jan 2020 TOPICS: IT Management \| IT Service Management

Wipro elevates its BoundaryLess DataCenter to BoundaryLess Enterprise with business-first strategy sponsored by Wipro WHITE PAPER: Groundbreaking initiatives, like Wipro’s BoundaryLess Enterprise, have enabled line-of-business users and IT professionals alike to play key roles in IT management and infrastructure. In this 451 Research report, find an in-depth analysis of Wipro, including a SWOT analysis, competitor comparisons, and areas of growth. Download the report here. Posted: 05 Mar 2020 \| Published: 21 Oct 2019 TOPICS: Cloud Computing \| Cloud Management \| IT Management

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