Computer Telephony

WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.

Posted: 26 Sep 2007 | Published: 01 Aug 2006

EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.

Posted: 12 May 2010 | Published: 12 May 2010

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

WHITE PAPER: Getting your business started with Oracle Management Cloud is now easier than ever – so easy, in fact, it can be distilled into an easy-to-follow flowchart.Click to access this step by step guide to accessing Oracle Management Cloud, complete with all the information you'll need to know along the way.

Posted: 24 Apr 2018 | Published: 24 Apr 2018

RESOURCE: Access this resource to view the technical details and benefits of Centerity Monitor, which has real-time IT operational analytics with systemic health views and live statuses of key business processes to provide transparency, control, and measurable service level status for SAP HANA and Hadoop.

Posted: 24 Apr 2018 | Published: 24 Apr 2018

WHITE PAPER: As you are undergoing or considering your own organization's move to the cloud, it's important that your strategy reflects the needs and capabilities of your business. With this eBook as a guide, learn how your organization can develop an Azure strategy that builds a solid foundation around cloud application development, operations, and more.

Posted: 09 Apr 2018 | Published: 31 Dec 2017

WHITE PAPER: As businesses turn to cloud and virtualization solutions to keep up with the hyper-connected needs of today's audience, these increasingly complex systems can shroud visibility and make it harder for IT teams to identify problems as they emerge. Learn how an AIOps platform solution boost your infrastructure efficiency.

Posted: 06 Apr 2018 | Published: 20 Mar 2017

WHITE PAPER: This white paper describes the business case for moving to HCI this year, including 6 trigger points that indicate HCI is needed in your organization. Read on for help in making the case and the move, including guidance on what to look for in an HCI solution and the benefits of using VMware vSAN in the HCI stack.

Posted: 18 Apr 2018 | Published: 18 Apr 2018

WHITE PAPER: No matter where you are in the world, golf is an enormously popular past-time. In this white paper, learn how one of the major golf brands, with operations in over 70 countries, utilizes an advanced system to keep their global IT infrastructure highly efficient and available around the clock.

Posted: 23 Apr 2018 | Published: 31 Dec 2017

WHITE PAPER: Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team.

Posted: 13 Apr 2018 | Published: 13 Apr 2018