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Computer Telephony Reports

E-Book: The Executive’s Guide to Contact Center Technology Planning sponsored by inContact EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. Posted: 12 May 2010 \| Published: 12 May 2010 TOPICS: Call Center Management \| Call Center Software \| Cloud Computing \| Contact Center Management \| Contact Center Workforce Management \| CRM \| CTI (Computer Telephony Integration) \| Software as a Service \| VoIP \| Web 2.0

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM sponsored by inContact CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. Posted: 11 Oct 2010 \| Published: 11 Oct 2010 TOPICS: Automatic Call Distribution Systems \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| CRM \| CRM Software \| CTI (Computer Telephony Integration) \| IVR

Use HPE SimpliVity 380 to Protect your Organization from Ransomware Attacks sponsored by NTT RESOURCE: Read this blog post to check out one option that can quickly recover from ransomware attacks with its built-in data protection functionality: HPE SimpliVity 380. Posted: 11 Sep 2019 \| Published: 18 Apr 2019 TOPICS: Backup for Virtualized Servers \| Backup Server Hardware \| Backup Software \| Backups \| Data Recovery \| Data Replication \| Data Security \| IT Industry \| IT Infrastructure \| IT Management \| IT Systems \| Malware

For Digital Transformation, Companies are Turning Inward sponsored by 4Net ESSENTIAL GUIDE: In 2019, digital transformation has evolved into something tangible – and to tackle it, organizations are increasingly looking inward for answers. Keep reading to uncover the results of TechTarget's 2019 IT Priorities survey, which aims to pinpoint exactly where organizations are looking. Posted: 12 Sep 2019 \| Published: 11 Sep 2019 TOPICS: IT Management

Onward to the Future of IT Support sponsored by LogMeIn RescueAssist WHITE PAPER: In this Aberdeen report, take a look at how new technologies and evolving end-user expectations are transforming IT support. Posted: 16 Oct 2019 \| Published: 16 Oct 2019 TOPICS: IT Management \| IT Systems

The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019 sponsored by IPSoft WHITE PAPER: In Forrester's evaluation of the emerging market for standalone chatbots in IT operations, they identify the 8 most significant providers in the category and lay out how they stack up against 10 important criteria. Read the report here for detailed findings that can help you make the critical buying decision in IT chatbots. Posted: 17 Sep 2019 \| Published: 17 Sep 2019 TOPICS: CIOs \| IT Management \| Robots

CW Europe September 2019: Netherlands authorities halt datacentre construction and call for a policy rethink sponsored by ComputerWeekly.com EZINE: The Netherlands has for years attracted datacentre investment and has seen major construction projects. Amsterdam alone has 33 datacentres within a radius of 20km. So when the local authority in Amsterdam and Haarlemmermeer called an immediate halt to datacentre construction, it was a shock. Posted: 30 Aug 2019 \| Published: 12 Sep 2019 TOPICS: Cloud Computing \| Cloud Management \| Cloud Security \| Data Center Construction \| Data Center Management \| Data Center Power Management \| Data Centers \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems \| Storage Capacity \| Storage Infrastructure \| Storage Management \| Storage Security

Modernize Your SAP from Edge, to Core, to Cloud sponsored by Dell EMC and Intel® EBOOK: In this ebook, learn how to modernize your SAP, increase performance, and innovate faster with Dell EMC. Discover how Dell EMC for SAP modernizes IT and simplifies IT management. Additionally, review how Dell EMC with Intel can work together to form a strategic approach to SAP technology, and decide if Dell EMC is right for your organization. Posted: 23 Aug 2019 \| Published: 23 Aug 2019 TOPICS: Business Intelligence \| Business Intelligence Software \| Business Management \| Cloud Computing \| ERP \| ERP Software \| IT Management \| SAP (Product)

Why Data Center Modernization is Critical to Business Success sponsored by Dell EMC and Intel® ANALYST REPORT: Inside this report, explore the findings of this Forrester survey to find out what infrastructure technologies midmarket IT decision makers are using to drive their modernization strategies forward – and where each organization is gauging their own modernization progress. Posted: 30 Oct 2019 \| Published: 31 May 2019 TOPICS: Data Center Management \| IT Infrastructure \| IT Management

Where Innovation Gets to Work sponsored by Citrix WHITE PAPER: Inside this quick white paper, find out how CIOs and IT leaders are responding to their new roles under digital transformation – and find out how they're utilizing digital workspace technology to match the needs of their organization. Posted: 30 Sep 2019 \| Published: 30 Sep 2019 TOPICS: Desktop Applications Management \| IT Management

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