E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010
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IT Infrastructure Planning for Converged and Hyper-converged Platforms
sponsored by Insight
EGUIDE:
This exclusive guide will give you vendor-neutral guidance on every step of the CI and HCI evaluation and implementation processes, including determining if you need CI or HCI, infrastructure planning steps, and purchasing considerations. This is your chance to download it now.
Posted: 18 Feb 2019 | Published: 18 Feb 2019
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The Total Economic Impact of ServiceNow IT Business Management
sponsored by ServiceNow
ANALYST REPORT:
Download this total economic impact study from Forrester to learn about the potential ROI of ServiceNow IT Business Management (ITBM) software and explore the benefits, costs, and risks associated with and ITBM investment.
Posted: 25 Jan 2019 | Published: 31 Oct 2018
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Clear Up Your Event Storms with Event Analytics
sponsored by Splunk
WHITE PAPER:
Inside the intricacies and clutter of modern enterprise ecosystems, how exactly are IT teams supposed to sift through – and analyze – event data as it occurs? Spoiler alert: the correct response involves machine learning. Find out more inside this interactive e-book.
Posted: 23 Jan 2019 | Published: 23 Jan 2019
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Navigating Your Cloud Journey
sponsored by Cogeco PEER 1
WHITE PAPER:
Designed for IT and LOB leaders alike, this guide will walk through current cloud adoption trends and the business drivers responsible – and why sticking to a single cloud platform shouldn't be your primary strategy.
Posted: 24 Jan 2019 | Published: 24 Jan 2019
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Beyond the Buzzword: Infrastructure Automation
sponsored by Softchoice
WHITE PAPER:
Dive into this guide to learn the truth behind infrastructure automation (IA), including what it actually means, who is using it, and what factors make it successful. Plus, find out why automation fears amongst IT pros are often overblown – and how tools like IA can make IT teams even more valuable.
Posted: 30 Jan 2019 | Published: 30 Jan 2019
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The Ultimate Outage Prevention Tool – a CMDB?
sponsored by ServiceNow
WHITE PAPER:
Unplanned service outages can be catastrophic, with potential costs soaring into the millions. A healthy CMDB strategy can act as a counter-measure – but how? Learn more inside.
Posted: 07 Feb 2019 | Published: 07 Feb 2019
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6 Reasons to Update Your Approach to Network Traffic Analysis
sponsored by Accedian
WHITE PAPER:
In this white paper, discover 6 major factors driving new approaches to network performance management in this white paper. Also learn how you can use real-time stream analysis for traffic packet capture.
Posted: 13 Feb 2019 | Published: 13 Feb 2019
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The Realities of Cloud Migration
sponsored by Compunnel Digital
WHITE PAPER:
Cloud migration? All you have to do is swap out physical infrastructure for virtual and you're good to go – right? The truth is cloud migrations are the furthest thing from simple. Click inside to read through industry-accepted migration best practices to give your enterprise some guidance.
Posted: 08 Feb 2019 | Published: 08 Feb 2019
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