Computer Telephony White Papers

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The Super iPaaS: A Revolution in AI-Enabled, Enterprise Integration
sponsored by Software AG
WHITE PAPER: This paper explores Super iPaaS, a unified, AI-enabled, enterprise integration platform that transcends geographies, clouds, hybrid environments, integration patterns, and more. Learn how Super iPaaS can use AI to help to control the integration chaos.
Posted: 20 Oct 2023 | Published: 20 Oct 2023

TOPICS:  IT Management
Software AG

Making Employee Journeys Unforgettable
sponsored by ServiceNow
WHITE PAPER: Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management
ServiceNow

Service Experience: The Next Value Driver for Global Business Services
sponsored by ServiceNow
WHITE PAPER: This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.
Posted: 06 Oct 2023 | Published: 06 Oct 2023

TOPICS:  IT Management
ServiceNow

The Future of Computing with Supermicro X12 Servers
sponsored by Supermicro
WHITE PAPER: The Supermicro server and storage families that incorporate the Intel® 3rd Gen Xeon® Processors enable new workloads to be run, allowing unique insight from massive amounts of data. Learn how to reduce application run time and infrastructure costs with Supermicro and Intel®.
Posted: 08 Sep 2021 | Published: 08 Sep 2021

TOPICS:  IT Management
Supermicro

Magic Quadrant for the CRM Customer Engagement Center
sponsored by ServiceNow
WHITE PAPER: Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.
Posted: 08 Jul 2022 | Published: 08 Jul 2022

TOPICS:  IT Management
ServiceNow

Ponemon - Costs and Consequences of Gaps in Vulnerability Response
sponsored by ServiceNow
WHITE PAPER: Ponemon Institute surveyed almost 3,000 IT security professionals across the globe to understand how organizations are responding to vulnerabilities. This paper presents the findings of the most recent report and compares it to the 2018 study – read on for the complete results.
Posted: 08 Feb 2021 | Published: 06 Aug 2020

ServiceNow

The Human Experience of IT Service Management
sponsored by ServiceNow
WHITE PAPER: Positive employee experiences can lead to excellent customer experiences. Learn how positive workforce experiences can easily be derailed if the technology, tools, and processes employees use don't allow them to work efficiently and painlessly.
Posted: 14 Apr 2021 | Published: 14 Apr 2021

TOPICS:  IT Management
ServiceNow

OpenFlex™ Delivers Composability to Oracle® Database Environments
sponsored by Western Digital
WHITE PAPER: Read this paper to learn how running your Oracle database environment on a highly reliable, ultra-high-performance OpenFlex storage solution, your business can gain and keep its competitive edge.
Posted: 23 Nov 2020 | Published: 23 Nov 2020

TOPICS:  IT Management
Western Digital

High Performance All Flash Ceph Cluster on Supermicro X12 CloudDC platform
sponsored by Supermicro
WHITE PAPER: Check out this e-book to learn about a Ceph cluster based on an all-flash storage server with 3rd Gen Intel® Xeon® Scalable Processors using all-flash NVMe SSDs and discover how it held up to testing by Supermicro experts.
Posted: 08 Sep 2021 | Published: 08 Sep 2021

TOPICS:  IT Management
Supermicro

Extreme File System Performance on Supermicro Servers
sponsored by Supermicro
WHITE PAPER: Check out this white paper to learn about Supermicro's next-gen X12 BigTwin hardware, featuring 3rd Generation Xeon® Scalable Processors supporting up to 40 cores, higher instructions per clock, and two 512-bit-FMA units.
Posted: 08 Sep 2021 | Published: 08 Sep 2021

TOPICS:  IT Management
Supermicro