All resources sponsored by:

Slack

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Insights from CX leaders on improving customer care with Slack
sponsored by Slack
WEBCAST:With the right collaboration tools, your customer support team can ensure that problems get resolved the first time around. Watch this webinar to hear from CX leaders on how they’ve improved customer care with the help of Slack.
Posted: 29 Dec 2020 | Premiered: Dec 29, 2020
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Transform your customer experience with Slack for support teams
sponsored by Slack
WHITE PAPER:Support teams have evolved into a key profit center for businesses—and companies that take the customer experience seriously reap the benefits. With this guide, your team can meet expectations for fast, connected, and personal service. Learn how Slack can offer a support team for your support team here.
Posted: 29 Dec 2020 | Published: 29 Dec 2020
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Supercharge your support agents with Slack
sponsored by Slack
WHITE PAPER:Functional silos create significant hurdles to resolution by distancing agents from the data and the people they need to provide a good CX. In this white paper, learn how using a cloud collaboration tool, like Slack, can help eliminate these silos and unify your agents to provide the best possible service.
Posted: 28 Dec 2020 | Published: 28 Dec 2020
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Build stronger sales relationships faster with Slack
sponsored by Slack
WHITE PAPER:Your sales team alone can’t provide the fast, connected journey that buyers demand. They need tools to help them, like Slack. Slack offers a transparent collaboration framework that enables sales teams to work with prospects and key partners in product, marketing, finance and legal. Read this eBook to see how using Slack can help your sales team.
Posted: 28 Dec 2020 | Published: 28 Dec 2020
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Faster problem-solving at Xero, for customers and employees alike
sponsored by Slack
CASE STUDY:Xero's customer experience (CX) team previously relied on emails to share guidance and documentation. When CX started using Slack, the team reorganized. The team now have 30 to 40 Slack channels —virtual spaces where teams can share messages, files and tools, and the customer support flow is smooth and streamlined. See how they did it.
Posted: 18 Dec 2020 | Published: 18 Dec 2020
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How Iress solves customer issues 4 times faster with Slack
sponsored by Slack
CASE STUDY:Iress elimnated 500 emails per day by manaing critical issues in Slack. Leveraging Slack as part of a broader support strategy has helped Iress cut the average response time for complex customer issues from eight days to two, and led to a 64% decrease in the customer support ticket backlog. See how.
Posted: 18 Dec 2020 | Published: 18 Dec 2020
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Collaborative selling with Slack
sponsored by Slack
WEBCAST:Join this webinar to hear from Kevin Egan, Slack’s VP of Sales, as he explores how Slack multiplies the power of Salesforce and enables your sales team to collaborate effectively inside and outside of your company to close more deals faster.
Posted: 07 Dec 2020 | Premiered: Dec 7, 2020
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Why Slack is the future of remote collaboration
sponsored by Slack
WHITE PAPER:The truth is the pandemic didn’t change the direction of work—it accelerated long-term trends that were already in play. In fact, Slack found that, in spite of the general upheaval of 2020, the remote work experience has been overwhelmingly positive. Explore the future of collaboration, employee engagement, and remote work in Slack’s new guide.
Posted: 04 Dec 2020 | Published: 04 Dec 2020
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Making presales teams more successful
sponsored by Slack
WEBCAST:Watch this webinar to see how using a collaboration tool, like Slack, can help your presales team drive better alignment across departments to close more deals faster.
Posted: 03 Dec 2020 | Premiered: Dec 3, 2020
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Slack's Quest to Become an Enterprise Collaboration Platform
sponsored by Slack
ANALYST REPORT:Enterprises are still on the hunt for new ways to collaborate. Teams and Zoom have both been quite useful in this respect, but what about Slack? Before the pandemic, Slack was working its way up the communications ladder, and now it wants to help businesses to digitally transform through collaboration. Browse the full IDC report to go in-depth.
Posted: 02 Dec 2020 | Published: 31 Jul 2020
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How to Achieve a 3X ROI with Slack
sponsored by Slack
WHITE PAPER:Today’s new remote reality makes collaboration tools more important than ever. In this white paper, learn about a study conducted by Forrester Consulting on behalf of Slack which zeroed in on the benefits teams saw after switching to Slack.
Posted: 02 Dec 2020 | Published: 02 Dec 2020
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Modern incident response
sponsored by Slack
WHITE PAPER:The digital world is open 24/7—so it makes sense that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations, however, are a major challenge for incident management. It’s time to get back to the benefits of digital. Learn how to improve your support strategy for incident management here.
Posted: 01 Dec 2020 | Published: 01 Dec 2020
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Driving Real-Time Operations with Slack & PagerDuty
sponsored by Slack
VIDEO:Slack and PagerDuty have teamed up to create a joint value for your incident management process. When it comes to incident management, the duo touts improved communication and collaboration, rapid resolution, and continual improvement. Now it’s time to see this in action. Learn how Doordash is using Slack and PagerDuty here.
Posted: 01 Dec 2020 | Premiered: 01 Dec 2020
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6 Workflow Builder templates for software engineers
sponsored by Slack
WHITE PAPER:The best programmers are lazy. A great developer will automate repetitive processes so they can focus their energy on solving more complex and urgent problems. Learn how you can save time on repetitive functions and focus on what counts with these downloadable workflow templates for Slack.
Posted: 01 Dec 2020 | Published: 01 Dec 2020
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Slack Sessions: Making dev teams more successful
sponsored by Slack
VIDEO:Today, dev team success is on Slack’s agenda. In their latest video, the Slack team discusses the top roadblocks to developer teams’ success, including the toll of poor incident management and the lack of visibility across the SDLC. Watch the video now.
Posted: 30 Nov 2020 | Premiered: 30 Nov 2020
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Transform cross-functional collaboration with Slack + Atlassian
sponsored by Slack
WEBCAST:Watch this webinar to learn how Slack and Atlassian transform how cross-functional teams collaborate, helping your business stay agile, break down silos and build better products, faster.
Posted: 25 Nov 2020 | Premiered: Nov 25, 2020
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TOPICS:  Collaboration

Vodafone Dials Up Developer Innovation And Customer Capability With Slack
sponsored by Slack
CASE STUDY:Read this case study to see how Vodafine has re-booted their collaboration strategy with the help of Slack, and the benefits they’ve accomplished.
Posted: 25 Nov 2020 | Published: 25 Nov 2020
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The Total Economic Impact™ Of Slack For Technical Teams
sponsored by Slack
WHITE PAPER:Learn the results of a Total Economic Impact™ (TEI) study conducted by Forrester Consulting and commissioned by Slack and find out the potential return on investment (ROI) companies may realize by deploying Slack Plus or Slack Grid.
Posted: 23 Oct 2020 | Published: 23 Oct 2020
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TOPICS:  IT Management

Navigating the Disruption of Work
sponsored by Slack
WHITE PAPER:When everything changes the ability to adapt becomes the competitive advantage.Read Slack's eBook and learn: why the age of the office is ending, why agility is the new scale, how companies like yours are moving forward, and how to maintain team bonds - from anywhere.
Posted: 14 Sep 2020 | Published: 14 Sep 2020
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How CIOs Worldwide are Bringing Their Teams Together
sponsored by Slack
WEBCAST:Join this webinar to learn methods to solve top information handling challenges that your organization is facing today and how modern CIOs are handling, reacting to and setting processes for remote work.
Posted: 11 Sep 2020 | Premiered: Sep 11, 2020
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TOPICS:  CIOs

Gartner Report - Practical actions for CIOs to increase resilience against future disruptions
sponsored by Slack
ANALYST REPORT:COVID-19 has disrupted operations and will have prolonged impacts on continuity of operations, modes of working and growth patterns. Download Gartner's report: Coronavirus (COVID-19) Outbreak: Short- and Long-Term Actions for CIOs
Posted: 11 Sep 2020 | Published: 11 Sep 2020
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TOPICS:  CIOs

Leadership through Crisis - Perspectives as we create our new normal
sponsored by Slack
WEBCAST:Slack invites you to join an exclusive virtual conversation moderated by Emily Chang, Host, Bloomberg Technology, with Aaron Levie, CEO & Co-Founder, Box; Todd McKinnon, CEO & Co-Founder, Okta; Stewart Butterfield, CEO & Co-Founder, Slack; and Eric Yuan, CEO & Co-Founder, Zoom.
Posted: 10 Sep 2020 | Premiered: Jul 16, 2020
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What Employees Really, Really Want from You
sponsored by Slack
RESEARCH CONTENT:Download this research report to explore findings on what employees expect and want in a modern workplace, and expert tips on how to provide that.
Posted: 11 Jun 2020 | Published: 11 Jun 2020
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The State of Work: A Research Report by Slack
sponsored by Slack
RESEARCH CONTENT:Modern work is more complex and interdependent than ever before. A new study by Slack and market research firm GlobalWebIndex aimed to find out what it takes to thrive in this new era of business. Download this 38-page report to explore the results.
Posted: 03 Apr 2020 | Published: 03 Apr 2020
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The Collaboration Checklist: 8 Questions to Ask When Choosing a Platform
sponsored by Slack
WHITE PAPER:Download this white paper to review 8 questions that can help ensure you choose the best collaboration platform for you.
Posted: 18 Mar 2020 | Published: 18 Mar 2020
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