The reality behind the hype: Government cloud computing
sponsored by ComputerWeekly.com
ANALYST BRIEF:
This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud.
Posted: 23 Nov 2011 | Published: 23 Nov 2011
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Maximizing Data Center Uptime with Business Continuity Planning
sponsored by Vision Solutions
WHITE PAPER:
This whitepaper covers the value of protecting your business critical applications with a co-location facility.
Posted: 28 Feb 2014 | Published: 17 Feb 2011
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Evaluating colocation, cloud computing and changing data center infrastructures
sponsored by SAVVIS
EGUIDE:
In this expert e-guide from SearchDataCenter.com, get insight into successfully implementing these strategies at your organization. Learn best practices for choosing a colocation data center. Plus find out why even the U.S. government is now exploring cloud computing.
Posted: 08 Apr 2011 | Published: 08 Apr 2011
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Presentation Transcript: Expanding the Data Center - Traditional Deployments Vs. The Cloud Vs. Co-location
sponsored by Horizon Data Center Solutions
PRESENTATION TRANSCRIPT:
Read this presentation transcript to learn about different data center expansion options. Discover the pros and cons of colocation, cloud computing and IT outsourcing and determine which model is best for your organization.
Posted: 02 Mar 2010 | Published: 02 Mar 2010
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Hosted, Outsourced, and Cloud Data Centers - Strategies and Considerations for Co-Location Tenants
sponsored by Siemon Company
WHITE PAPER:
As more companies look towards collocation/hosted/ and managed services for either their primary data center there are considerations, both short and long term, when selecting a provider.
Posted: 17 Nov 2010 | Published: 17 Nov 2010
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Virtual Data Center E-Zine - Volume 26: Updating Business Applications for a Virtual Environment
sponsored by SearchDataCenter.com
EZINE:
When new platforms or technologies appear, data center managers must consider the impact on applications and drive the software development efforts that will keep their businesses competitive. Find out how a more efficient re-design can vastly improve an application's performance when run within a virtual machine.
Posted: 01 Sep 2010 | Published: 31 Aug 2010
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Which Outsourcing Approach is Best?
sponsored by SearchDataCenter.com
EBOOK:
This exclusive handbook explores the variety of outsourced IT options for your data center. Read on to examine the pros and cons of each approach in terms of cost, availability, service levels, security, compliance, and interoperability.
Posted: 07 Feb 2014 | Published: 07 Feb 2014
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Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER:
In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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The Importance of First Contact Resolution
sponsored by Contegix
WHITE PAPER:
Tracking and measuring the performance of service desks isn't always straight forward. That's where First Contact Resolution (FCR) can prove to be a valuable metric. Inside this guide, learn more about FCR – including how to measure it, analyze it, and tie it to employee productivity – and how it can ultimately help to lower total support costs.
Posted: 31 Jul 2019 | Published: 31 Jul 2019
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5 Reasons to Make Virtual Support Agent Adoption a Priority
sponsored by Serviceaide
WHITE PAPER:
Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.
Posted: 03 May 2019 | Published: 03 May 2019
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