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Infographic: 5 differences between call centers and contact centers sponsored by TechTarget ComputerWeekly.com EBOOK: Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center. Posted: 23 Feb 2022 \| Published: 23 Feb 2022 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Listen and Learn - Improving Operations by Utilizing Customer Feedback sponsored by Mindshare Technologies WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

CW Benelux - August-October 2020: Problems with critical security systems at Schiphol Airport sponsored by TechTarget ComputerWeekly.com EZINE: Schiphol Airport in Amsterdam is one of Europe’s main access points, so you might be surprised to read that IT systems such as those controlling the Dutch borders are rarely tested. In this issue, read about a critical report from the Dutch Court of Audit. Posted: 08 Feb 2021 \| Published: 13 Aug 2020 TOPICS: Cloud Computing \| Cloud Security \| IT Asset Management \| IT Industry \| IT Management \| IT Services \| Security \| Security Audits

2020 Media Consumption Series - Who sponsored by TechTarget ComputerWeekly.com EGUIDE: In this inforgraphic, we show the results of our 2020 Media Consumption Survey. Find out who is part of the buying team and what do we know about the "final decision maker". Posted: 08 Feb 2021 \| Published: 19 Oct 2020 TOPICS: IT Best Practices \| IT Consulting Services \| IT Outsourcing Services \| IT Spending

MicroScope – July 2023: The pressure to deliver sponsored by MicroScope EZINE: With technology always changing, it can feel like an impossible feat to keep up – we speak to experts about how the channel handles rapid change and the pressure this places on partners to meet customer expectations. Also read about major themes of the market and how the topic of return on investments needs to stretch beyond economics Posted: 06 Jul 2023 \| Published: 07 Jul 2023 TOPICS: Channel Management \| Cloud Computing \| Economic Environment \| IT Best Practices \| IT Industry \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems \| ROI

CW Europe - March-May 2020: Experts examine Dutch government's IT problems sponsored by TechTarget ComputerWeekly.com EZINE: Technology experts discuss the challenges and potential solutions to the Netherlands government's IT problems. Posted: 08 Feb 2021 \| Published: 12 Mar 2020 TOPICS: Artificial Intelligence \| Data Analytics \| Data Security \| Financial Services \| IT Management Services \| IT Services \| Security Policies \| Security Software

CW Europe - September-November 2020: IT expertise in banks' boardrooms reduces risk, says European regulator sponsored by TechTarget ComputerWeekly.com EZINE: The European Central Bank has found that banks with the most IT expertise in the boardroom have better control in several IT risk categories, including fewer successful cyber attacks and less downtime of critical IT systems. Posted: 08 Feb 2021 \| Published: 10 Sep 2020 TOPICS: Financial Applications Software \| Financial Services \| IT Consulting Services \| IT Infrastructure \| IT Management \| IT Services \| Security \| Security Infrastructure

ASEAN IT Priorities 2022: Top Observations & Trends sponsored by TechTarget ComputerWeekly.com EGUIDE: Inside this report, read more about the findings from the 2022 TechTarget/Computer Weekly's IT priorities study, as well as insights on how ASEAN enterprises are directing their IT investments and what are the main observations and trends for ASEAN in 2022. Posted: 19 Jan 2022 \| Published: 19 Jan 2022 TOPICS: Cloud Computing \| Cloud Security \| IT Industry \| IT Infrastructure \| IT Management \| IT Services \| IT Spending \| IT Workforce

CW Benelux - February-April 2021: Is reluctance to report cyber crimes in the Netherlands helping the criminals to get away? sponsored by TechTarget ComputerWeekly.com EZINE: According to an academic study in the Netherlands, only one in seven Dutch people report a cyber crime to the police when it happens - feeling it is better to sort the problem out themselves because they don't think the police will do anything. Posted: 08 Feb 2021 \| Published: 11 Feb 2021 TOPICS: Cybersecurity \| Data Security \| IT Governance \| IT Management \| IT Services \| Security \| Security Threats

Call Centre Services Reports