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Infographic: 5 differences between call centers and contact centers sponsored by TechTarget ComputerWeekly.com EBOOK: Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center. Posted: 23 Feb 2022 \| Published: 23 Feb 2022 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

Listen and Learn - Improving Operations by Utilizing Customer Feedback sponsored by Mindshare Technologies WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers

CW Nordics - February-April 2022: Swedish drone app gets life-saving equipment to heart attack victims sponsored by TechTarget ComputerWeekly.com EZINE: Thanks to an app developed in Sweden, drones can get life-saving equipment to heart-attack victims before emergency services can arrive on the scene, potentially increasing patient survival rates. Also in this issue, read about a Swedish bank's time-saving robots. Posted: 15 Feb 2022 \| Published: 24 Feb 2022 TOPICS: Artificial Intelligence \| Internet Applications Software \| IT Infrastructure \| IT Services \| IT Systems

MicroScope – January 2023: Channel themes for 2023 sponsored by MicroScope EZINE: In this month's ezine, we provide a guide to the main areas of focus for the channel in the year ahead and look at what makes a good partner incentive programme. Posted: 09 Jan 2023 \| Published: 09 Jan 2023 TOPICS: Channel Management \| Environmental Compliance \| Incentive Management \| IT Management \| IT Services \| IT Systems \| Managed Security Services \| Managed Security Services Providers \| Partnerships

Computer Weekly – 20 October 2020: Why is IBM splitting in two and what does it mean for CIOs? sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, IBM is splitting in two, hiving off its services business to focus on hybrid cloud – we examine what it means for CIOs. Our new buyer's guide looks at how intelligent workload management can cut cloud complexity. And we analyse how getting backup right can help tackle ransomware threats. Read the issue now. Posted: 08 Feb 2021 \| Published: 20 Oct 2020 TOPICS: Backup Software \| Backups \| CIOs \| Cloud Computing \| Cloud Management \| Cybersecurity \| Hybrid clouds \| Internet Access \| Internet Appliances \| Internet Infrastructure \| IT Services \| Security \| Security Infrastructure \| Security Management \| Software Licensing \| Software Viruses \| Supplier Management \| Workload Automation

CW Europe - September-November 2022: Why Russia could become the world's biggest market for illegal IT sponsored by TechTarget ComputerWeekly.com EZINE: Faced with international sanctions and the departure of many global IT suppliers from Russia, companies there are seeking alternative, and sometimes illegal, routes to access IT products. Also read how new requirements are driving scientists and engineers in Europe back to the lab to start developing 6G technology. Posted: 01 Sep 2022 \| Published: 09 Sep 2022 TOPICS: Data Security \| IT Services \| IT Systems \| Network Architectures \| Security \| Telecommunications Services

APAC IT Priorities 2022: Budgets and Buying Patterns sponsored by TechTarget ComputerWeekly.com INFOGRAPHIC: In this infographic, we take a look into the budgets and buying trends for organizations in the Asia-Pacific region, the most popular IT projects and the areas that will drive investments in 2022. Posted: 14 Dec 2021 \| Published: 14 Dec 2021 TOPICS: IT Management \| IT Outsourcing Services \| IT Spending

2024 IT Salaries and Careers Survey EMEA sponsored by TechTarget LANDING PAGE: TechTarget's IT Career & Salaries Study is designed to determine major trends in employment, salaries, perks, and staffing, in order to understand the tech landscape from the viewpoint that matters most; yours. As a valued member of the TechTarget network, we've selected you as a priority candidate, and need your response as soon possible. Posted: 29 Feb 2024 \| Published: 01 Mar 2024 TOPICS: Careers \| IT Industry \| IT Outsourcing Services \| IT Workforce \| Salaries and Wages

2020 Media Consumption Series - Where sponsored by TechTarget ComputerWeekly.com EBOOK: In this inforgraphic, we show the results of our 2020 Media Consumption Survey. Find out where is pre-purchase research conducted and what types of content are most preferred for consumption for purchase research? Posted: 08 Feb 2021 \| Published: 21 Oct 2020 TOPICS: IT Management \| IT Management Services \| IT Outsourcing Services

Call Centre Services Reports