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Moving beyond the Queue - Focusing on the Real-Time Customer sponsored by Inova Solutions WHITE PAPER: In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. Posted: 20 May 2008 \| Published: 19 May 2008 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Management Software \| CRM \| Workforce

The Science of Cross-Sell and Upsell sponsored by Informa TechTarget RESEARCH CONTENT: Download this research brief to explore a new 5-step approach for implementing a more structured and consistent approach to cross-selling and upselling. Posted: 08 Feb 2021 \| Published: 09 Jun 2020 TOPICS: Sales \| Sales and Marketing Software \| Sales Channels \| Sales Consulting Services \| Sales Contact Management Software

How Intent Data Impacts Tech Buying and Selling in Today’s Market sponsored by Informa TechTarget WEBCAST: In this webinar you will get a clear read on today’s markets. Learn what your marketing and sales teams should be doing to optimize demand capture in the current environment. Posted: 08 Feb 2021 \| Premiered: Jul 20, 2020 TOPICS: Sales \| Sales and Marketing Software \| Sales Consulting Services \| Sales Contact Management Software \| Sales Force Automation \| Sales Information Systems

Sales Loves Priority Engine: Millions of Pipe in 10 Minutes sponsored by Informa TechTarget WEBCAST: Watch this brief video to hear from Barry Magee, Director of Business Intelligence at Citrix, as he recounts how the Citrix sales team quickly adopted TechTarget’s Priority Engine, and the benefits it helped them realize. Posted: 08 Feb 2021 \| Premiered: May 15, 2020 TOPICS: Sales \| Sales and Marketing Software \| Sales Channels \| Sales Consulting Services \| Sales Contact Management Software \| Sales Information Systems

Intent Data: It’s Becoming a Key Ingredient for Revenue Growth sponsored by Informa TechTarget ANALYST REPORT: A new study from Demand Gen Report has uncovered that intent is now a key pipeline accelerator and use cases for intent data are rapidly expanding within sales and marketing organizations. Download this exclusive report sponsored by TechTarget to discover 10 emerging use cases to put to use in your company. Posted: 08 Feb 2021 \| Published: 31 Aug 2020 TOPICS: Data Analytics \| Data Management \| Data Management Software \| Sales \| Sales and Marketing Software \| Sales Channels \| Sales Consulting Services \| Sales Contact Management Software \| Sales Force Automation \| Sales Information Systems \| Sales Order Management \| Sales Orders \| Sales Representatives

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices sponsored by Oracle Corporation WHITE PAPER: This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. Posted: 02 Jun 2008 \| Published: 01 Mar 2008 TOPICS: Application Deployment \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service Best Practices \| Customer Support Software \| Oracle (Product) \| Reporting Software \| Sales Contact Management Software \| Sales Force Automation \| Sales Information Systems \| Vendor Selection

5 steps for a smooth ECM implementation sponsored by TechTarget ComputerWeekly.com INFOGRAPHIC: Before implementing Enterprise Content Management, it's important for organizations to develop an ECM roadmap or strategy to identify the top priorities and get clarity on the necessary procedures and technologies it entails. This infographic outlines the steps to successfully implement an ECM system. Posted: 25 Oct 2022 \| Published: 06 Oct 2022 TOPICS: Artificial Intelligence \| Collaboration \| Data Governance \| Enterprise Content Management \| Enterprise Content Management Software \| Project Management \| Software

CrowdStrike outage explained: What happened and what can we learn? sponsored by TechTarget ComputerWeekly.com EGUIDE: A botched content update released by CrowdStrike in July 2024 led to a massive IT outage affecting about 8.5 million Windows systems worldwide. In this e-guide, learn more about how the outage occurred, its impact on organisations around the globe, and what you can do to mitigate the risks of similar incidents in future. Posted: 04 Aug 2024 \| Published: 05 Aug 2024 TOPICS: Application Deployment \| Application Security \| Applications Software \| Business Continuity Planning \| Cloud Computing \| Cybersecurity \| Data Security \| Disaster Recovery \| Endpoint Security \| Software Development Methodologies \| Software Quality Assurance \| Software Testing \| Windows

Computer Weekly – 30 May 2023: Can the UK cash in on chips? sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, the UK government has committed £1bn to the semiconductor sector – but can it ever compete with the US and China? The potential of 5G networking could transform manufacturing – we examine the implications. Read the issue now. Posted: 26 May 2023 \| Published: 30 May 2023 TOPICS: Artificial Intelligence \| CIOs \| Cloud Computing \| Cloud Storage \| Code Management \| Internet Appliances \| Machine Tools \| Manufacturing \| Manufacturing Systems \| Security \| Security Best Practices \| Security Standards \| Semiconductor Industry \| Semiconductors \| Software \| Software Architectures \| Software Development Life-Cycles

Marketing software moves closer to centre of the CIO's vision sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide: Software for marketing, from content marketing through customer experience management to marketing automation, and the rest, has not been as central to the vision of CIOs as ERP and the full panoply of IT infrastructure: storage, security, networking, data centres, and all of the above delivered by way of the cloud. Posted: 15 Mar 2021 \| Published: 15 Mar 2021 TOPICS: CIOs \| Marketing \| Marketing Information Systems \| Software \| Software as a Service \| Software Asset Management \| Software Best Practices \| Software Implementation \| Software Infrastructure \| Software Testing \| Software Upgrades

Address Book Software Reports