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Remote Agent Playbook
sponsored by RingCentral
EBOOK: Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.
Posted: 31 Jul 2020 | Published: 31 Jul 2020

RingCentral

The Secrets of Effective SharePoint Deployments
sponsored by SearchContentManagement
EBOOK: Access this expert e-book for tips on effectively implementing SharePoint with your organization's collaboration technology.
Posted: 12 Sep 2011 | Published: 12 Sep 2011

SearchContentManagement

The Collaborative Contact Center A disruptive approach to customer engagement
sponsored by RingCentral
WHITE PAPER: Access this white paper to review key considerations that can help you choose a cloud contact center solution and discover 4 four reasons to make your contact center collaborative.
Posted: 21 Apr 2020 | Published: 21 Apr 2020

RingCentral

Native CTI and Cloud Call Center Solution for ServiceNow
sponsored by ServiceNow
VIDEO: In this video, see how you can extend the value of ServiceNow with 3CLogic’s enterprise-grade cloud Call Center solution—specially designed to complement existing digital workflows—like email and chat—for a complete omnichannel experience. Watch now to learn more.
Posted: 19 Nov 2020 | Premiered: 19 Nov 2020

ServiceNow

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML
sponsored by West Interactive
PRESENTATION TRANSCRIPT: By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
Posted: 30 Jul 2010 | Published: 30 Jul 2010

West Interactive

Cloud Content Management Prioritizes Load Speeds
sponsored by Enginess
EGUIDE: When a page loads slowly, it hurts search rankings. Inside this expert guide, discover an interview with Concourse CTO Shane Landry, and what he did to improve slow load speeds and produce a 10% reduction in load times across websites such as Forkly, Fame10, SportsBreak, and others.
Posted: 15 Jun 2018 | Published: 31 Jan 2018

Enginess

Optimize SharePoint Storage to Cut Costs and Dramatically Improve Performance
sponsored by Metalogix
WHITE PAPER: This resource highlights the consequences rapid content growth is having on SharePoint storage and performance and highlights two strategies organizations can implement to overcome these challenges, including remote BLOB storage (RBS). Read on to gain practical methods that will help you dramatically reduce your SharePoint costs.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

Metalogix

Boosting Contact Center Capabilities with UC and SIP
sponsored by IBM
EBOOK: Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.
Posted: 14 Dec 2010 | Published: 14 Dec 2010

IBM

Targeting the Millennial Workforce with Digital Content Management
sponsored by Enginess
EGUIDE: Want to know how to make enterprise content relevant, useful and interesting for the millennial workforce? This expert guide features a digital content expert, who offers 6 tips for targeting millennials with digital content management.
Posted: 15 Jun 2018 | Published: 07 Jun 2018

Enginess

ECM's Next Step: Content Services Platforms
sponsored by Enginess
EGUIDE: In this handbook, information management expert Laurence Hart explains why the need for cohesive content management strategy is driving away traditional ECM towards a more API-friendly content services model.
Posted: 15 Jun 2018 | Published: 07 Jun 2018

Enginess
 

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