WHITE PAPER:
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
WHITE PAPER:
This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
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This paper describes the unique approach and conceptual model that has made DevTrack a clear leader in today's competitive defect tracking market.
WHITE PAPER:
Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects.
WHITE PAPER:
Demand for knowledge workers is rising even as their skills and abilities are falling into short supply. This research report about acquisition and retention strategies questions the "war for talent" approach to these emerging trends.
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This report gives a comprehensive insight into the events and trends that emerged during the first half of 2008, and helps businesses to stay ahead of today's increasingly covert threats.
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Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.
WHITE PAPER:
Analyst report which includes new or expanded discussion of Open Services for Lifecycle Collaboration, Rational Requirements Manager, Quality Manager, Insight, and IBM Software Delivery Services for Cloud and Rational Asset Manager.
