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To cope and thrive through the economic downturn, service providers look to reducing the cost to serve and generating new revenues even more. Service Providers' billing infrastructure is a key imperative for both strategies. To address cost reduction, service providers must look at the two main drivers in this paper.
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This resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention.
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Check out this research brief as it explores key findings to maximize business telepresence value by understanding how telepresence works as an enabler for business transformation. Learn how best-in-class organizations deploy telepresence to gain business value and see benefits that drive top-line growth.
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Read this paper to learn how IT decision makers can drive better business performance through strong strategic, tactical, and advanced reporting.
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Working Liner Services (WLS), a metal machining company, uses the most advanced computer technology and qualified personnel to help their business remain successful. The company needed other ways to grow and expand, but experienced many challenges. Find out how they overcame the challenges by reading this resource now.
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Read through this exclusive white paper to find out about data breaches and what you can do to protect yourself, as well as three real-life examples of what can happen when your IT systems are attacked.
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This document explores a scenario that IT organizations could face in the not too distant future, brought about by the advent of the cloud phenomena - one that forces radical change or results in dire consequences for IT as we know it, and perhaps even removing the function altogether. Intrigued? Read more.
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Virtualization allows you to dynamically allocate and manage resources in a utility-like way. It helps you break down the rigid IT structures that inhibit business agility. Virtualization also helps you increase utilization of valuable computing resources.
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This resource explores the challenges of siloed software applications, and describes how an integrated business system can give you the power to conquer operational inefficiency and support business growth.
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An IT modernization project will be unique to your business, and to successfully manage it you'll need the appropriate tools, resources, and best practices throughout the process. Read this paper to get a framework for initiating your modernization efforts.