Telecommunications Billing Systems

EBOOK: For telecom organizations, delivering an exceptional customer experience is as important as making sure their network is operating normally. Read this eBook to see how using a customer service management solution, like ServiceNow’s, can help CSPs provide proactive customer service, boost overall resiliency, and more.

Posted: 16 Nov 2020 | Published: 16 Nov 2020

PRESENTATION TRANSCRIPT: In order to remain competitive and grow, service providers must increase revenue through value-added services and build innovative new business models, while reducing capital and operating expenses. Read this presentation transcript, taken from the mediacast of the same name, to learn more.

Posted: 28 May 2009 | Published: 28 May 2009

WHITE PAPER: To cope and thrive through the economic downturn, service providers look to reducing the cost to serve and generating new revenues even more. Service Providers' billing infrastructure is a key imperative for both strategies. To address cost reduction, service providers must look at the two main drivers in this paper.

Posted: 20 Jul 2009 | Published: 01 Jul 2009

WHITE PAPER: Like many hyped technologies, it’s hard to sift through all of the information to get at what’s really going on. What really is AIOps, and how can it be used to create tangible business value? Download 6 Myths of AIOps Debunked to tackle some of the most common myths and misconceptions regarding AIOps.

Posted: 11 Aug 2020 | Published: 11 Aug 2020

WHITE PAPER: Download this white paper to discover 5 alerting best practices to consider when designing a new monitoring system that ensures a successful monitoring strategy, effective troubleshooting and additional time to tackle the important projects in your organization.

Posted: 19 Jan 2021 | Published: 19 Jan 2021

WHITE PAPER: The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19.

Posted: 18 May 2020 | Published: 18 May 2020

EBOOK: Dive into this eBook for a firsthand recap of what was covered during ServiceNow’s Knowledge 2020 digital event, including thought-leadership presentations, breakout sessions from customers and experts, and more.

Posted: 09 Oct 2020 | Published: 09 Oct 2020

EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.

Posted: 01 Jul 2021 | Published: 01 Jul 2021

WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Powerful, smart ITSM tools can help. Download this white paper to explore how to boost your ITSM tools with machine learning, chat bots and analytics.

Posted: 01 Feb 2021 | Published: 01 Feb 2021

EBOOK: IT monitoring tools deliver plenty of data, but sometimes, the volume can be a problem. It's a challenge to know how closely to monitor infrastructure and applications, especially when some tools monitor apps in real time.

Posted: 29 May 2020 | Published: 29 May 2020