The Value of Billing Transformation in an Economic Downturn
sponsored by Amdocs Management LTD
WHITE PAPER:
To cope and thrive through the economic downturn, service providers look to reducing the cost to serve and generating new revenues even more. Service Providers' billing infrastructure is a key imperative for both strategies. To address cost reduction, service providers must look at the two main drivers in this paper.
Posted: 20 Jul 2009 | Published: 01 Jul 2009
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Is the Back Office Ready for a Technology Refresh
sponsored by Transverse
PRESENTATION TRANSCRIPT:
In order to remain competitive and grow, service providers must increase revenue through value-added services and build innovative new business models, while reducing capital and operating expenses. Read this presentation transcript, taken from the mediacast of the same name, to learn more.
Posted: 28 May 2009 | Published: 28 May 2009
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IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK:
This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018
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The True Impact of ServiceNow IT Business Management
sponsored by ServiceNow
WHITE PAPER:
Download this study from Forrester to learn about the potential ROI of ServiceNow IT Business Management (ITBM) software and explore the benefits, costs, and risks associated with an ITBM investment.
Posted: 19 Mar 2019 | Published: 31 Oct 2018
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Hyper-Converged Infrastructure 2.0: Optimizing Your Data Center for the Era of Hybrid Computing
sponsored by Axellio
EBOOK:
Introducing the era of HCI 2.0. Download this e-book to learn how the second generation of HCI architectures addresses this critical need to run mission-critical, data-intensive workloads efficiently and cost-effectively.
Posted: 21 Jan 2019 | Published: 31 Dec 2018
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Customer Experience: The Flip Side of the Fraud Detection Coin
sponsored by SAS
WHITE PAPER:
In this white paper, explore how a new approach to deposit risk monitoring and risk assessment can help banks turn diverse customer data into real-time fraud and risk insights, and explore how a SAS fraud solution for deposit monitoring can help your financial organization achieve a better balance between customer service and security.
Posted: 14 Mar 2019 | Published: 31 Dec 2017
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Getting to the Bottom of IT Events Without the Mystery
sponsored by Splunk
WHITE PAPER:
From AI-fueled pattern detection to single-pane-of-glass repositories, find out the troubleshooting and resolution advancements reshaping the ways IT teams are responding to app and infrastructure outages – saving IT 'headaches' for more worthwhile causes.
Posted: 21 Feb 2019 | Published: 21 Feb 2019
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Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
WHITE PAPER:
Legacy IT service management (ITSM) systems aren't always able to keep up with today's business pace, but some organizations are still clinging to their old systems. Inside this white paper, learn why IT modernization might not be as difficult as you think – and why it's a necessity now more than ever.
Posted: 18 Mar 2019 | Published: 18 Mar 2019
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Hyperconverged Infrastructure Accelerates Radical Business Innovation
sponsored by Lenovo
EBOOK:
You'll learn how hyperconverged infrastructure addresses 8 of the most common data center challenges in this e-book. View it here for more on how HCI can help close the innovation gap and enable business growth.
Posted: 12 Mar 2019 | Published: 31 Dec 2018
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Converged Infrastructure Overview
sponsored by Focus Technology Solutions
PRODUCT OVERVIEW:
This unique resource outlines the benefits of converged infrastructure from the perspective of CIOs, IT administrators, and end users, including the ability to optimize capacity and performance to meet changing demands. Read on to learn how your enterprise can take advantage of CI solutions.
Posted: 28 Jan 2019 | Published: 28 Jan 2019
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