Education and Training Services

WHITE PAPER: There has been a lot of interest among students lately on the details surrounding the CCNA (Cisco Certified Network Associate) specializations and their relationship with the corresponding CCNP specializations. The purpose of this white paper is to put all the information about these into one concise reference document.

Posted: 22 Sep 2009 | Published: 22 Sep 2009

WHITE PAPER: Access this one-page resource to learn about Step Up to Cisco Premier, a unique training that can help your associates receive the Cisco Premier certification so you can identify your company as a qualified, trained, and experienced Cisco resource.

Posted: 08 Feb 2012 | Published: 08 Feb 2012

WHITE PAPER: The goal of this white paper is to provide you, an IT Professional, with the knowledge and tools to be successful when taking a certification exam for one of the three available Windows 7 certifications: Windows 7 Configuring, the Enterprise Desktop Support Technician, or the Enterprise Desktop Administrator certification.

Posted: 09 Aug 2010 | Published: 09 Aug 2010

WHITE PAPER: The best practices described by Version Three of the ITIL® represent a de facto standard for IT Service Management and have become very popular in technology organizations over the last several years. This paper will explore each of these challenges, provide real-world examples of each, and present realistic methods for overcoming these challenges.

Posted: 19 Oct 2010 | Published: 19 Oct 2010

WHITE PAPER: This white paper outlines the application process for both the PMP and CAPM exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists the requirements to maintain certification.

Posted: 10 Dec 2008 | Published: 10 Dec 2008

CASE STUDY: This case study highlights how a government agency used ITIL best practices in the face of ever-tightening budgets and staff resources in order to implement a Service-Oriented Architecture (SOA) for greater agility and end-user satisfaction.

Posted: 31 May 2011 | Published: 31 May 2011

WHITE PAPER: In this Red Hat certification white paper, Justin Nevill, Red Hat Certified Architect and Global Knowledge Instructor, has put together some tips and study guides to make your exam preparation experience a positive one.

Posted: 26 Aug 2010 | Published: 26 Aug 2010

WHITE PAPER: In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs).

Posted: 16 Mar 2009 | Published: 16 Mar 2009

WHITE PAPER: This paper details a five step process for building winning sales proposals, to help you increase your proposal success rate and maximize business profits.

Posted: 06 Jan 2012 | Published: 06 Jan 2012

WHITE PAPER: This essential resource presents best practices for monitoring end user experience in virtual desktop infrastructure (VDI) environments. Discover the three primary components that can dynamically impact how end users experience the IT services they consume in real-time and learn more about user-centric proactive IT management.

Posted: 11 Jan 2012 | Published: 11 Jan 2012