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How is the Role of the Service Desk Changing in the Age of the Cloud?
sponsored by IBM
WHITE PAPER: Access this research to learn why service desks need to become more diverse and better integrated. You'll learn how your service desk can leverage automation, mobility, and enhanced visibility and analytic insight in order to proactively complement and inform on traditional ITSM processes.
Posted: 08 Dec 2014 | Published: 31 Dec 2013

IBM

Becoming a Data-Driven and Agile Enterprise
sponsored by Hewlett-Packard Company
WHITE PAPER: Explore this white paper to examine how to gradually progress towards an embedded analytics approach to encompass BI and big data. Read on and discover the steps to crafting a digital strategy to leverage the opportunities available through big data analysis.
Posted: 18 Dec 2014 | Published: 11 Nov 2014

Hewlett-Packard Company

How to Sell Clients on Co-Managed IT Services
sponsored by ConnectWise
WHITE PAPER: Access the following ebook to learn about an additional service offering you can sell to your clients that allows you to become part of their internal support team. Read on to learn how you can facilitate collaboration with your client's IT team in ways that benefit you both.
Posted: 17 Dec 2014 | Published: 17 Dec 2014

ConnectWise

The Total Economic Impact Of INetU’s Managed Server And Infrastructure Hosting
sponsored by INetU Inc.
WHITE PAPER: This resource examines the total economic impact and the real-world value of INetU's Managed Hosting services. You'll also get better insight into how this solution allows you to manage your networking and server environments so that you can focus on using the system data to run your day-to-day operations, improving efficiency and capaci
Posted: 30 Oct 2014 | Published: 28 Jun 2013

INetU Inc.

All the Help Desk You Need
sponsored by N-able Technologies
WHITE PAPER: This informative guide explores one company's help desk manager platform and how it can enhance your services.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

N-able Technologies

Chasing and Attaining the Goal of Zero Downtime
sponsored by SUSE
RESEARCH CONTENT: In this expert resource, explore the findings of a recent research report on how successful organizations are  identifying causes of downtime and attempting to achieve "zero downtime."
Posted: 31 Aug 2014 | Published: 30 Aug 2014

SUSE

How to Meet the Growing Demands on IT: Four Steps Along the Path
sponsored by Rackspace
WHITE PAPER: Read this white paper to uncover how outsourcing opens up possibilities for your IT staff to work on more strategic projects while increasing business agility. Discover the four configurations for managing your IT staff and how to transform them into service brokers to advance your organization.
Posted: 17 Nov 2014 | Published: 11 Jul 2014

Rackspace

Harnessing the Power of Unified IT Monitoring
sponsored by CA Technologies.
VIDEO: This informative video details how technology can help you advance IT and your organization to help keep customers coming back.
Posted: 25 Jun 2014 | Premiered: 25 Apr 2014

CA Technologies.

Meeting the Exploding Demand for New IT Services
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper details how IT must shift in the face of new technology trends in order to keep their end-users productive and happy.
Posted: 16 Jun 2014 | Published: 16 Jun 2014

BMC Software, Inc.

The Changing Role of IT and What to Do About It
sponsored by CA Technologies.
WHITE PAPER: According to recent research, only 11% of IT leaders see IT as a developer of new, innovative services. This is troubling news, as IT should want more than to resolve tickets and be the keeper of others' IT investments. But as more CIOs are reporting to CEOs, the time is right for IT to secure its position as a strategic partner for the business.
Posted: 11 Jun 2014 | Published: 31 Mar 2014

CA Technologies.
 
 
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