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Defining and Simulating ITIL Processes with Advanced Business Modeling
sponsored by Global Knowledge
WHITE PAPER: In this white paper, learn how an advanced business modeler provides both the ability to visually define process activities and the ability to define detailed information about processes, including inputs, outputs, cost, revenue, roles, and resources.
Posted: 11 Mar 2016 | Published: 26 Feb 2016

Global Knowledge

Five Key Initiatives To Wow Your Workforce With Your Service Desk
sponsored by ServiceNow
WHITE PAPER: In this white paper, learn about five ways you can improve your service desk both internally and externally. Read on and see how you can enhance your workforce's productivity, improve end-user satisfaction, and much more.
Posted: 14 Mar 2016 | Published: 14 Mar 2016

ServiceNow

Negotiate with SAP, IBM, Microsoft and Oracle to Make the Most from Your IT Budget
sponsored by Gartner
EGUIDE: When it comes to contract negotiations, CIOs hold more sway than they think. Next time you negotiate with suppliers, ensure you get a better price from likes of SAP, IBM, Microsoft and Oracle. Access this expert guide to discover vendor negotiation tips for midmarket CIOs working with these vendors from Forrester Senior Analyst Duncan Jones.
Posted: 29 Jun 2016 | Published: 28 Jun 2016

Gartner

Smart Service Management Transforms Corporate IT
sponsored by Matrix42
WHITE PAPER: In this white paper, you will discover a holistic, integrated approach to service management that utilizes modern automation and management tools, enabling CIOs to overcome potentially costly shadow IT, rising IT complexity and device diversity, and more.
Posted: 07 Mar 2016 | Published: 31 Dec 2015

Matrix42

The Gartner Top 10 Recommended IT Cost Optimization Ideas, 2016
sponsored by Gartner
ANALYST BRIEF: This exclusive analyst from Gartner provides techniques that are proven to consistently deliver year-over-year cost reduction, without costs returning back. Download now to review the top 10 recommendations including, creating shared-service organization for IT services, leveraging cloud services, and more.
Posted: 14 Jul 2016 | Published: 03 Feb 2016

Gartner

8 Essential Helpdesk Tools Every IT Pro Needs
sponsored by Solarwinds N-able
EBOOK: Communication is the key to success. IT helpdesk services realize this and require the best tools to bolster communication between users and IT staff. Discover the top 8 essential tools that every helpdesk service needs to succeed and a single system that delivers them all.
Posted: 19 May 2016 | Published: 29 Apr 2016

Solarwinds N-able

How to Conquer IT Costs with Portable Red Hat Enterprise Linux
sponsored by Red Hat
VIDEO: Tune into this video to learn how a transition to Red Hat Enterprise Linux can reduce costly downtime, migration time, and TCO in your organization. Take advantage of a platform that supports business-critical workloads with 99.999% uptime and creates scalable, high-performing IT for next-gen infrastructure.
Posted: 13 Jul 2016 | Premiered: 14 Apr 2014

Red Hat

CIOs: 3 IT Imperatives to Transform the Enterprise
sponsored by ServiceNow
WHITE PAPER: This resource presents key insights from a recent CIO leadership forum in which senior IT leaders shared strategies for IT innovation. Learn the 3 imperatives that these leaders used to transform their enterprise.
Posted: 10 Mar 2016 | Published: 10 Mar 2016

ServiceNow

The CIO's Guide to Mainframes: Evaluating Sourcing Strategies to Mitigate Risk
sponsored by Windsor Group
WHITE PAPER: Discover in this guide how to formulate a sourcing strategy for your mainframe, starting with a baseline to identify how your decisions will affect staff, budgets, compliance, and cost, and align your outcome to current needs and future direction.
Posted: 15 Apr 2016 | Published: 15 Apr 2016

Windsor Group

Top 10 Caveats Mobile IT Admins Need to Know about Windows 10
sponsored by MobileIron
WHITE PAPER: Download this resource for a list of the top 10 things you need to know about Windows 10 to keep pace with industry updates and your peers.
Posted: 05 Aug 2015 | Published: 05 Aug 2015

MobileIron
 
 
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