Computer Telephony

EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.

Posted: 12 May 2010 | Published: 12 May 2010

WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.

Posted: 26 Sep 2007 | Published: 01 Aug 2006

CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.

Posted: 11 Oct 2010 | Published: 11 Oct 2010

WHITE PAPER: Forward-thinking IT departments are working together with cloud providers to integrate PaaS and IaaS models for a next-gen IT as a Service strategy. Realize the advantages of this unified cloud approach and learn about an advanced platform for deploying ITaaS environments.

Posted: 04 Apr 2013 | Published: 04 Apr 2013

WHITE PAPER: Keep your network running at peak performance with insights from a Forrester report on real-time application awareness; the EMA report How Riverbed Cascade helps you discover, monitor, troubleshoot and report on performance challenges; and the International Herald Tribune case study on keeping automated newspaper production up at all times.

Posted: 23 Apr 2013 | Published: 31 Dec 2012

WHITE PAPER: Big data promises to manage your complex business to make better decisions. But the technology services that run your business are also complex. This Forrester report helps leaders prepare for IT analytics that turn big data efforts inward to manage the technology services that run your business. Register now to get the full report.

Posted: 11 Apr 2013 | Published: 05 Dec 2012

WHITE PAPER: This white paper explains exactly why traditional approaches to IT operations Management (ITOM) are failing, the key requirements for managing modern IT environments, and how a Software-as-a-Service (SaaS) ITOM platform can transform your management strategy by matching the scale and speed of today's applications.

Posted: 13 May 2013 | Published: 13 May 2013

WHITE PAPER: Read this exclusive resource to uncover a leading IT service provider that can help your educational institution meet the changing demands of your unique IT environment.

Posted: 06 May 2013 | Published: 26 Jun 2012

WHITE PAPER: This resource introduces an integrated solution that allows you to simplify your infrastructure and reduce storage administration, power, and cooling costs in a VMware View environment.

Posted: 11 Apr 2013 | Published: 31 Jan 2013

WHITE PAPER: SAP applications are often large and complex, relying on a lot of manual labor to deploy and maintain, resulting in high operational costs and valuable time that could be spent on other business processes. Check out this white paper to learn about a platform that can optimize SAP application performance, lower costs, and reduce complexity.

Posted: 09 Apr 2013 | Published: 09 Apr 2013