Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
The following exclusive white paper examines the results of Gartner's 2015 CEO survey. Access now and uncover the top business priorities this year, attitudes towards IT and digital, and how these areas affect the CIO's role as well as influences.
In this white paper, you'll discover Gartner research into the key aspects of mobile maturity. Read on and learn how you can best evaluate your position in the mobile business world and create an appropriate IT model.
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