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Computer Telephony

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Computer TelephonyReports
 
Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Big Data, Move it up the Value Chain
sponsored by Rackspace
WHITE PAPER: The following article examines the challenge of moving IT up the value chain and explores how with a 3 step approach to big data, you can do so easily as well as increase operational efficiency, customer service delivery, and more.
Posted: 06 Oct 2014 | Published: 06 Oct 2014

Rackspace

What Does the Rise of the 3rd Platform Mean for your Data Center?
sponsored by Dell, Inc. and Intel®
WHITE PAPER: This IDC white paper examines the primary benefits of working with vendors investing in solutions that can process, support, and manage mission-critical workloads for cloud solutions, mobility capabilities, and data analytics initiatives in today's datacenters.
Posted: 07 Oct 2014 | Published: 31 Jul 2014

Dell, Inc. and Intel®

Combining the Flexibility of Public-Cloud Apps with the Security of Private-Cloud Data
sponsored by BitGlass
WHITE PAPER: This white paper explores technologies that combine the flexibility of public cloud apps like Salesforce and Box with the security and compliance of a private cloud.
Posted: 07 Oct 2014 | Published: 07 Oct 2014


How to Get Started on the Path to Simple, Successful Cloud Solutions
sponsored by Cisco & Fujitsu
WHITE PAPER: Access this white paper to learn the key steps for cutting through the complexity of the cloud to build a sustainable IT landscape. You'll also learn the top concerns and challenges that enterprises are facing as they develop and implement their cloud strategies as well as top criteria for overcoming these complexities.
Posted: 21 Oct 2014 | Published: 21 Oct 2014

Cisco & Fujitsu

Case Study: Improve Customer Experience with Managed Services
sponsored by Cisco & Fujitsu
VIDEO: Watch this brief video to learn about the managed services provider Mitchells & Butlers, a leading managed pub and pub restaurant operator, owning around 2,000 businesses offering food, drink and entertainment across the UK, partnered with to bring innovation to their business and help support a better guest experience.
Posted: 22 Oct 2014 | Premiered: 22 Aug 2013

Cisco & Fujitsu

Case study: Benefits of IT operations outsourcing
sponsored by Peak 10
VIDEO: An in-house IT infrastructure is a huge responsibility -- even a burden, especially when you don't have enough IT staff to support it. In this brief video, discover how TexMac turned to outsourcing for their IT operations.
Posted: 09 Oct 2014 | Premiered: 25 Aug 2014

Peak 10

VMware vCloud Automation Center 6.0
sponsored by VMware, Inc.
WHITE PAPER: This in-depth resource provides recommendations about deployment topology, hardware specifications, interoperability, and scalability for a suite of VMware solutions that are designed to drive business agility, let you build deployment blueprints with a drag-and-drop interface, control the costs and quality of IT services, and more.
Posted: 08 Oct 2014 | Published: 20 Mar 2014

VMware, Inc.
 
 
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