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Computer Telephony

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Computer Telephony Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

CIO Trends #4: Middle East
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we look at some of the exciting technology developments being tested or already in use in the Middle East.
Posted: 11 Apr 2017 | Published: 11 Apr 2017

ComputerWeekly.com

How to Talk to The Business About Enterprise Service Management
sponsored by Cherwell
EBOOK: This e-book teaches you how to leverage ITSM outside of your IT department. Learn how to determine whether a department can benefit from service management in 4 steps and prove the value of ESM to other departments in just 3 steps.
Posted: 10 Apr 2017 | Published: 30 Dec 2016

Cherwell

Start Banking Results with Modern-Day IT Service Management
sponsored by Cherwell
ANALYST REPORT: As more enterprises undergo digital transformation to the 3rd Platform of computing — which comprises cloud, mobility, big data/analytics, and social business — the nature of IT and IT service management is changing rapidly. This analyst report addresses questions regarding digital transformation and how it is affecting the delivery of IT services.
Posted: 12 Apr 2017 | Published: 31 Mar 2017

Cherwell

How to Get the Best from VMware Workloads with Hybrid Cloud
sponsored by IBM
WHITE PAPER: Discover how to extend VMware workloads from on-premises environments to the cloud with on-demand bare metal and virtual servers—security and compliance intact. Read on to transition to hybrid cloud with minimal disruption, and maintain control of your apps.
Posted: 19 Apr 2017 | Published: 19 Apr 2017

IBM

Best Practices to De-risk Your Windows 10 Migration
sponsored by Riverbed Technology, Inc.
WEBCAST: Windows 10 is intended to deliver a unified user experience across all of the devices in your environment, but planning and executing a smooth migration is complex. To get it right, you must validate that app performance, device health, and end user experience are as good or better after upgrading.
Posted: 27 Apr 2017 | Premiered: Apr 27, 2017

Riverbed Technology, Inc.

Analyst Report: Hyper-converged Appliances Are the New Scalable, IT Building Blocks
sponsored by Dell EMC
ANALYST REPORT: In this ESG report, view the testing of one hyper-converged appliance, stacking up its manageability, simple scale-out functionality, performance, and reliability against others of its kind. Access now to use HCI as an IT building block in your enterprise, and learn how HCI simplifies the adoption of virtualization.
Posted: 13 Apr 2017 | Published: 31 Jan 2017

Dell EMC
 
 
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