Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Too often cloud services are built without IT input and end up being difficult to manage which leads to operational inefficiencies and increased cost. It may be beneficial to implement cloud management software. Learn more about one cloud management software option in this brief data sheet.
How can you balance growing user demands and at the same time ensure your company is not exposed to license liability? Discover how creating a software store tightly integrated with effective software management processes can meet these goals.
Access this case study to find out how Abilene Christian University cost-effectively gained the support and hosting it required to bring its sites up to speed—and freed up time for its staff to focus on core work rather than managing IT infrastructure.
A popular option among enterprises seeking the simplest system, hyperconverged infrastructure systems are readily available. With such a plethora of options, which one's best? Access this white paper to learn what to consider when choosing your system such as resource granularity, hardware heterogeneity and more.
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