In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Explore this literature to find out about new features coming to Adobe's Creative Cloud service, and how these new features and applications can help your creative teams get the competitive edge in the workplace.
Access this informative white paper to learn about an engineering lifecycle management tool that provides comprehensive views into the product lifecycle, and goes beyond data integration to reduce the complexity of this process.
This whitepaper details how a more dynamic, policy driven automation solution can help IT handle the increasingly complex and heterogeneous data centers created by trends like Big Data and the cloud.
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