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Computer Telephony

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Computer Telephony Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Empowering Customers with 'People-Centric IT'
sponsored by RES Software
VIDEO: The following resource introduces RES IT Store, an IT service delivery platform that can allow businesses to deliver services to both users and IT by giving users an easy-to-use, self-service IT portal where they can interact with IT without delay, and while allowing the delivery of services when needed without manual intervention.
Posted: 05 Jun 2015 | Premiered: 05 Jun 2015

RES Software

IT Service Optimization Maturity Assessment
sponsored by TeamQuest Corporation
RESOURCE: Access this maturity assessment and find out where your IT organization ranks on the maturity scale. Receive immediate results and tips for moving to the next level.
Posted: 25 Jun 2015 | Published: 25 Jun 2015

TeamQuest Corporation

Service Optimization Maturity Assessment
sponsored by TeamQuest Corporation
VIDEO: This brief video explains how service optimization maturity models play a key role in gradually refining optimization efforts. Watch and learn how to optimize without compromising your overall service quality or value.
Posted: 23 Jun 2015 | Premiered: 23 Jun 2015

TeamQuest Corporation

Highlights of the 2015 CEO Survey: Business Leaders Are Betting on Tech
sponsored by Gartner
WHITE PAPER: The following exclusive white paper examines the results of Gartner's 2015 CEO survey. Access now and uncover the top business priorities this year, attitudes towards IT and digital, and how these areas affect the CIO's role as well as influences.
Posted: 09 Jun 2015 | Published: 09 Jun 2015

Gartner

How the Hybrid Cloud Transforms IT Management
sponsored by IBM
WHITE PAPER: This comprehensive, 27-page e-book explores a hybrid cloud solution that automates and makes infrastructure simpler so IT leaders can take a more proactive approach to meeting business needs.
Posted: 02 Jul 2015 | Published: 30 Nov 2014

IBM

Vodafone Ireland implements world-class service excellence with HP BSM
sponsored by Hewlett-Packard Limited
WHITE PAPER: Vodafone wanted to implement world-class customer service, so it replaced its reactive, and introspective IT management with a more effective management framework.This white paper explains how Vodafone used integrated business service management to enhance infrastructure performance and drive business value with a business services framework.
Posted: 04 Jun 2015 | Published: 31 Jul 2012

Hewlett-Packard Limited

How to Decide on a Converged Infrastructure
sponsored by Dell, Inc. and Intel®
EGUIDE: In this expert guide, you'll discover the keys to a proper converged infrastructure comparison.
Posted: 03 Jun 2015 | Published: 03 Jun 2015

Dell, Inc. and Intel®
 
 
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