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Computer Telephony

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Computer TelephonyReports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

10 Things Every IT Manager Must Know About the Enemy Within
sponsored by Clearswift
WHITE PAPER: This white paper contains critical information on where insider threats originate and explores one company's innovative tools for preventing data breaches within your enterprise.
Posted: 16 Oct 2014 | Published: 16 Oct 2014

Clearswift

Data Loss Prevention Insights from Security Executives
sponsored by Symantec Corporation
WHITE PAPER: This white paper examines findings from a recent study on data loss prevention programs that interviewed 130 CISOs, VPs, directors, and managers.
Posted: 13 Oct 2014 | Published: 13 Oct 2014

Symantec Corporation

IT Skills Proficiency Tool
sponsored by Randstad
WHITE PAPER: Access this white paper to learn about the IT Skills Proficiency Tools, which will help you to determine what your talents are now and what they are likely to be for upcoming projects. By analyzing and evaluating your IT team's proficiency score, you can better develop training plans, indentify team members to groom for management, and more.
Posted: 06 Oct 2014 | Published: 02 Oct 2014

Randstad

Give Your Users What They Want with Cloud and Mobile
sponsored by IBM
WEBCAST: This informative webcast discusses how moving to the cloud can accelerate mobile adoption, as well as how to combine the power of cloud with the freedom and functionality of mobile.
Posted: 07 Oct 2014 | Premiered: Oct 7, 2014

IBM

Molina Healthcare Ramps Up Fast for Claims Processing Spikes with VBlock
sponsored by VCE
WHITE PAPER: This case study examines how Molina was able to increase application performance and speed provisioning while reducing data center footprint. Read on to learn how they were able to deliver an agile infrastructure capable of meeting increased SLAs by consolidating their infrastructure on Vblock™ Systems.
Posted: 06 Oct 2014 | Published: 02 Oct 2014

VCE

Security in the Hybrid Cloud, Now and in 2016
sponsored by F5 Networks
RESOURCE: The infographic illustrates current security practices in the hybrid cloud and investigates where these trends are likely to head by 2016.
Posted: 21 Oct 2014 | Published: 21 Oct 2014

F5 Networks

How to implement ITSM and establish a strategy beyond IT metrics
sponsored by SearchCIO.com
EGUIDE: In this expert e-guide, learn how one CIO was able to leverage ITSM to improve business processes as well as incorporate the ITSM strategy to a mobile workforce.
Posted: 07 Oct 2014 | Published: 07 Oct 2014

SearchCIO.com
 
 
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