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Computer Telephony

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Computer Telephony Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Is Hyperconvergence a Viable Alternative to the Public Cloud?
sponsored by SimpliVity
WEBCAST: This feature webcast takes a look at some of the comparisons between legacy IT and cloud. It also examines some of the pressures, challenges and solutions that the cloud is supposed to bring to your IT infrastructure.
Posted: 19 Jul 2016 | Premiered: May 3, 2016

SimpliVity

Top 10 IoT Technologies for 2017 and 2018
sponsored by Gartner
WHITE PAPER: This feature analysis from Gartner, discusses 10 technologies that will be vital for organizations to unlock the full potential of the IoT as part of their digital business strategies in the future. Download now to access information on – when these technologies will become relevant, who will be impacted and some of the cautions to be mindful of.
Posted: 14 Jul 2016 | Published: 22 Jan 2016

Gartner

IT Service Management Blueprint - Define Your Services for Fast and Accurate Service Delivery
sponsored by ServiceNow
WHITE PAPER: This feature white paper, offers a guide to action plans, best practices, and success metrics on how to increase IT efficiency, lower costs, and deliver great business value. Download now to become familiar with a system that combines all of these capabilities to automate as many service desk functions as possible.
Posted: 20 Jul 2016 | Published: 01 Jan 2016

ServiceNow

Webcast: Ongoing Management of Data Gravity
sponsored by Equinix and Datapipe
WEBCAST: With IT staff overworked, business leaders will sometimes go around protocol and seek 3rd party apps to keep their customers satisfied. However, this practice encourages app sprawl making it harder to manage your hybrid cloud environment. Watch part 3 of Croteau's presentation to see how to manage hybrid cloud and control app sprawl.
Posted: 14 Jul 2016 | Premiered: Jun 27, 2016

Equinix and Datapipe

Windows 10: A Guide for OS Migration
sponsored by Flexera Software
EGUIDE: Migrating to Windows 10 may seem like a daunting task, especially since there are organizations out there that haven't finished the move from Windows XP to Windows 7. But in this e-guide, we have assembled some useful advice about best practices, planning, and helpful tools to make your clients' OS migrations as simple and pain-free as possible.
Posted: 22 Jul 2016 | Published: 20 Jul 2016

Flexera Software

IDC: Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This white paper covers the important changes IT needs to make in order to keep up with tech savvy employees and emerging technology trends.
Posted: 11 Jul 2016 | Published: 11 Jul 2016

ServiceNow

Bimodal IT: A New Philosophy for IT Service Delivery pt 3
sponsored by VMware
WEBCAST: In this feature webcast, Brien Posey, freelance technical writer and 14-time Microsoft MVP award winner, offers 3 best practices for implementing Bimodal IT. Tune into this webcast to gain expert insight on choosing the solution that will help you overcome the challenges that come along with Bimodal IT.
Posted: 12 Jul 2016 | Premiered: Jan 1, 2016

VMware
 
 
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