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Computer Telephony

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Computer Telephony Reports
Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010


Taming IT Complexity with Managed Services
sponsored by IBM
WHITE PAPER: This white paper explores a managed services strategy that enables you to take advantage of a flexible hybrid IT infrastructure and keep pace with today's demands.
Posted: 10 Nov 2015 | Published: 10 Nov 2015


Case Study: Rail Service Operator's Website Backed by a For-Value Private Cloud Solution
sponsored by Rackspace
CASE STUDY: This white paper highlights a virtualized server solution that offers redundancy measures for any hardware failure, 100% network uptime guarantees, and other IT services and solutions. Read on to see how partnering with a private cloud provider can allow your enterprise to provide quick access to data for your customers in a cost-efficient manner.
Posted: 10 Nov 2015 | Published: 05 Nov 2015


How to Optimize Your Legacy Data Center
sponsored by Hewlett Packard Enterprise & SUSE
WEBCAST: This webcast explores top considerations for migrating from inefficient, legacy environments in your data center to modern platforms. Tune in to learn how you can gain the most ROI and benefit from this transition.
Posted: 10 Nov 2015 | Premiered: Nov 3, 2015

Hewlett Packard Enterprise & SUSE

National Water Company Transforms IT Service Delivery
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how an automated IT service management strategy helped the National Water Company of Saudi Arabia control the management of problems, incidents, change and knowledge to improve end-user experience at their 9 customer service centers.
Posted: 17 Nov 2015 | Published: 17 Nov 2015

Hewlett-Packard Enterprise

Case Study: Automating IT Infrastructure End-to-End
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how a telecom operator launched an automation project to deliver efficient workloads, improve service efficiency across the IT team, and create a more productive environment. Discover their story and the ROI they achieved from automated workflows.
Posted: 13 Nov 2015 | Published: 13 Nov 2015

Hewlett-Packard Enterprise

Empower Business Processes by Modernising IT Infrastructure and Data Centre Performance
sponsored by Hewlett-Packard Entreprise & Intel® (Processor Intel® Xeon®)
WHITE PAPER: In this white paper, you will learn how to adopt an IT infrastructure that supports a flexible consumption approach, and that optimizes your server management. Read on now to take advantage of new business opportunities created by this IT modernisation.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

Hewlett-Packard Entreprise & Intel® (Processor Intel® Xeon®)

How to Optimize Sourcing for Hybrid IT
sponsored by IBM
WHITE PAPER: This research report delves into how and why multiple-source, hybrid IT is developing and accelerating, and explores how you can manage it for best business and IT results.
Posted: 06 Nov 2015 | Published: 06 Nov 2015

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