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Computer Telephony

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Computer Telephony Reports
 
Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

6 Steps to Building a Business Case for Enterprise Architecture
sponsored by Mega International
WHITE PAPER: You know that your company could improve, but how do you build the case that will get your executives to provide the necessary funding? This white paper covers the six steps you need to take in order to build the strongest possible case for using enterprise architecture to transform your business.
Posted: 09 Jan 2018 | Published: 09 Jan 2018

Mega International

Digital Transformation Target Platforms: Shortlist of End-to-End Digital Systems
sponsored by SAP
RESOURCE: Download this resource to see Constellation Research's ShortList of 8 cloud vendors which provide digital business reference models/blueprints, low code support, design thinking, and migration tools/services—all to assist you in delivering new, strategic digital products and services.
Posted: 23 Jan 2018 | Published: 31 Dec 2017

SAP

Four Compelling Use Cases for Hyper-Converged Infrastructure
sponsored by VMware & Intel
WHITE PAPER: In this paper, you'll examine four concrete use cases for VMware v-SAN-powered HCI, with each deconstructed in detail. Read on to see the implementation rationale for all four cases and how this system evolves restrictive hardware-centric environments.
Posted: 17 Jan 2018 | Published: 31 Dec 2017

VMware & Intel

The Business Value of Modernizing Infrastructure with Hyper-Converged Systems
sponsored by Dell EMC and Intel®
WHITE PAPER: In this IDC paper, analysts explain how to use HCI to create more value, growth, and competitive advantage in distributed enterprises. Read on to leverage HCI to provide staff with high-performing business apps and services at non-central locations, reduce impactful outages and unplanned downtime, and more.
Posted: 09 Jan 2018 | Published: 31 Oct 2017

Dell EMC and Intel®

Transition From Reactive to Proactive IT: Four Ways ITSM Solutions Help Create a Proactive Enterprise
sponsored by SunView Software Inc.
EBOOK: IT departments need to transition from being reactive to proactive. Instead of putting out fires as they come up, prevent them from happening in the first place. In this e-book you will see use-cases that examine four ways AI-powered tools are helping organizations take a more proactive approach to improve IT service management.
Posted: 16 Jan 2018 | Published: 16 Jan 2018

SunView Software Inc.

ESG Infographic: Run With Change, Not Away From It
sponsored by McAfee, Inc.
WHITE PAPER: Understand why companies are struggling more than ever with cybersecurity analytics and operations.
Posted: 20 Dec 2017 | Published: 20 Dec 2017

TOPICS:  IT Management
McAfee, Inc.

What can Blockchain Do For Cybersecurity?
sponsored by McAfee, Inc.
WHITE PAPER: Find out what you need to know about blockchain and what it offers your company for better network security.
Posted: 20 Dec 2017 | Published: 20 Dec 2017

TOPICS:  IT Management
McAfee, Inc.
 

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