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Computer Telephony

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Computer TelephonyReports
 
Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Finding the PERFECT Cloud Provider with Cisco
sponsored by Cisco Systems, Inc.
RESOURCE: Access this concise resource to uncover the top 10 cloud vendor considerations so you can be confident your organization is selecting the best fit for your business needs.
Posted: 08 Apr 2014 | Published: 17 Feb 2014

Cisco Systems, Inc.

Taking A User-Centric Approach to IT
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers a solution that will help you deliver a more mobile, social and user-centric approach to IT.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

BMC Software, Inc.

Dissatisfied with Cost and Time You're Spending on IT Discovery?
sponsored by IBM
WHITE PAPER: This whitepaper covers methods for improving IT discovery and details analytics for logical dependency mapping.
Posted: 18 Mar 2014 | Published: 10 Jan 2013

IBM

What's Really on a CIO's Wishlist
sponsored by Peak 10
WHITE PAPER: This exclusive whitepaper presents a list of five things that CIOs really want.
Posted: 14 Mar 2014 | Published: 14 Mar 2014

Peak 10

ALDM: Analytics for Logical Dependency Mapping: Service Engagement Guide
sponsored by IBM
WHITE PAPER: This whitepaper cites IT discovery as the first step in improving IT efficiency and lowering costs and offers up a full analysis of one solution.
Posted: 18 Mar 2014 | Published: 11 Sep 2013

IBM

HP's Industry Leading Offshore Capability
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast introduces an industry-leading offshore capability designed with a new age of people and applications in mind.
Posted: 10 Mar 2014 | Premiered: Oct 25, 2013

Hewlett-Packard Limited

Cutting the Complexity out of BPM
sponsored by IBM
EGUIDE: This expert e-guide highlights 2 aspects of complexity in BPM – one political and cultural, the other technical – and how best to keep on track and cut the complexity out of these initiatives.
Posted: 25 Mar 2014 | Published: 25 Mar 2014

IBM
 
 
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