Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
This white paper serves as a guideline for IT professionals, and explains how to generate investment for resiliency initiatives by linking IT risks to business risk using one resiliency services framework. Access this white paper to learn how to uncover the critical connections between IT and the business.
This white paper serves as a guide for IT professionals in businesses looking to adopt unified communications platforms in their organizations. Learn how to gain both management approval and employee buy-in for UC solutions.
This expert e-guide examines how respondents of TechTarget's IT priority survey are planning their data center infrastructure upgrades for 2015. Download now to see the top five results and how this can impact your own organization.
This white paper examines the challenges associated with replacing an inefficient ITSM platform, and outlines the benefits of switching to cloud-based IT service automation. Access this case study to learn how you can deploy a singular ITSM platform.
This white paper explains how multiple-sourced, hybrid IT and business reality is developing and accelerating. Read on to find out how to manage your hybrid IT environment, as well as to engage third-party research that will assess sourcing services for your organization.
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