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Computer Telephony

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Computer Telephony Reports
Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010


Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010


Taking Control of Cloud Data: A Realistic Approach to Data Encryption
sponsored by Vaultive
WHITE PAPER: This paper outlines the new set of technical approaches for extending ownership and control for the computing model based on encryption in use, as well as distinguishes between evaluating the security and resiliency of the cloud service provider's environment.
Posted: 23 Sep 2015 | Published: 23 Sep 2015


8 Questions to Determine Whether Your Technology can Support Your Growth Strategy
sponsored by Verizon
WHITE PAPER: In the following white paper, learn about the top eight questions to ask yourself or business leaders to determine whether or not your business has the necessary technology in place to take operations to the next level.
Posted: 23 Sep 2015 | Published: 23 Sep 2015


5 steps to aligning IT to the needs of your organization
sponsored by Cisco
WHITE PAPER: Read this white paper to uncover the five steps you can take to align your IT to the needs of your organization. Inside, uncover how to develop a vision, leverage cloud to facilitate alignment, and much more.
Posted: 09 Oct 2015 | Published: 09 Oct 2015


ServiceNow Podcast: Has the Inbox Killed Productivity?
sponsored by ServiceNow
PODCAST: In the following podcast, learn about the various ways business can improve employee and management productivity by addressing manual processes like email and spreadsheets. Tune in now and get started on the right path to a more effective, productive, and cost effective business.
Posted: 23 Sep 2015 | Premiered: Sep 18, 2015


Conference Room Video in a Microsoft Lync / Skype for Business Environment
sponsored by StarLeaf
WHITE PAPER: This resource lays out the need for quality video collaboration tools, and goes into detail about their merits and functionalities.
Posted: 01 Oct 2015 | Published: 01 Oct 2015


VDI vs. DAAS: How are Cloud-Hosted Desktops Different?
sponsored by Dimension Data
EGUIDE: Access this exclusive e-guide to examine the benefits of both VDI and DaaS to help you decide whether a data-center hosted or cloud-hosted desktop is best for your organization.
Posted: 24 Sep 2015 | Published: 24 Sep 2015

Dimension Data

Managed File Transfer (MFT) as a Shared Service — Be Your Own Cloud
sponsored by Axway
WHITE PAPER: In this white paper, discover how you can deliver advanced managed file transfer (MFT) capabilities by consolidating all file flows into a highly scalable and secure shared service, set up like a cloud. Read on to learn more.
Posted: 25 Sep 2015 | Published: 25 Sep 2015

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