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Computer Telephony

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Computer Telephony Reports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Mobilize Your Email with Enterprise-Grade Security and Data Protection
sponsored by Citrix
WHITE PAPER: This white paper explains how to mobilize your email with enterprise-grade security that can increase productivity, while giving IT the flexibility to meet the unique requirements of different use cases and data types.
Posted: 29 Jul 2015 | Published: 29 Jul 2015

Citrix

Hospital Leverages Workspace Management to Transform IT System
sponsored by Matrix42
CASE STUDY: This case study explores how the Psychiatric Hospital of the University of Basel set up a workspace management system that supported its existing Microsoft environment and SQL infrastructure, as well as met ITIL best practices.
Posted: 14 Jul 2015 | Published: 31 Dec 2014

Matrix42

What's New in IP Office Manager Release 9.1?
sponsored by Global Knowledge
WHITE PAPER: Use this white paper to help you prepare to install and administer IP Office Manager 9.1.
Posted: 29 Jun 2015 | Published: 29 Jun 2015

Global Knowledge

Making the Case for SAP Cloud Migration
sponsored by Dimension Data
EBOOK: SAP is crucial to many enterprises, but it creates cost complexities. Learn how cloud elasticity reins in SAP costs.
Posted: 09 Jul 2015 | Published: 09 Jul 2015

TOPICS:  IT Management
Dimension Data

The Ultimate Checklist for Video Conferences and Online Meetings
sponsored by Citrix Online Go To Meeting
RESOURCE: This to-the-point resource will help you make sure you're getting the most out of your video conferencing solutions for meetings.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Citrix Online Go To Meeting

Inside the capacity management process
sponsored by TeamQuest Corporation
EGUIDE: This e-guide pinpoints the economics of the capacity management process, how to interpret capacity management metrics, and the four resource bottlenecks to consider in the capacity management process.
Posted: 01 Jul 2015 | Published: 01 Jul 2015

TeamQuest Corporation

Collaboration Systems Release 10.6 Features Overview
sponsored by Global Knowledge
WHITE PAPER: Cisco Collaboration Systems Release (CSR) 10.6, along with CUCM 10.5(2), enhances the user and administrator experiences and interactions.
Posted: 01 Jul 2015 | Published: 01 Jul 2015

Global Knowledge
 
 
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