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Computer Telephony

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Computer TelephonyReports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

HP's Industry Leading Offshore Capability
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast introduces an industry-leading offshore capability designed with a new age of people and applications in mind.
Posted: 10 Mar 2014 | Premiered: Oct 25, 2013

Hewlett-Packard Limited

CentraStage Chosen by London Grid for Learning to Manage 2,500 Schools Across the Capital
sponsored by CentraStage
CASE STUDY: This brief case study explores the success of IT management and remote support technology helped one organization deliver secure and effective IT services to their users.
Posted: 11 Mar 2014 | Published: 11 Mar 2014

CentraStage

Presentation: City & Guilds unified communication stragey
sponsored by ComputerWeekly.com
PRESENTATION: Ian Turfrey, IT director at City & Guilds, explains how unified communications technology has transformed the qualifications awarding body in this presentation .
Posted: 18 Mar 2014 | Published: 18 Mar 2014

ComputerWeekly.com

HP's Industrialised Delivery System
sponsored by Hewlett-Packard Limited
WEBCAST: This on-demand webcast explores how your organization can achieve the true scale of outsourcing with industrialized delivery.
Posted: 10 Mar 2014 | Premiered: Oct 25, 2013

Hewlett-Packard Limited

IBM Rational targets engineering lifecycle management
sponsored by IBM
WHITE PAPER: Access this informative white paper to learn about an engineering lifecycle management tool that provides comprehensive views into the product lifecycle, and goes beyond data integration to reduce the complexity of this process.
Posted: 26 Mar 2014 | Published: 12 Nov 2012

IBM

E-Guide: Mistakes to Avoid to Ensure a Successful ITSM Program
sponsored by ServiceNow
EGUIDE: This expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

ServiceNow

The Future of IT: Drive New Consumption Model with Cloud and Hybrid IT
sponsored by Cisco Systems, Inc.
WHITE PAPER: Since most businesses that consume cloud services are operating on hybrid models, managing and governing on-premise systems as well as external cloud services is often a struggle. To tackle this task, Gartner Research suggests that large enterprises think of IT as a "service broker."
Posted: 03 Apr 2014 | Published: 03 Apr 2014

Cisco Systems, Inc.
 
 
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