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Computer Telephony

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Computer TelephonyReports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

IT Overwhelmed by Workforce Mobility? The Benefits of IT Desk Services
sponsored by Hewlett-Packard Limited
VIDEO: This video covers a service provider that is here to help by reducing support costs with a single point of contact for all IT requests. Access this resource now and find out all about this service, including its core components.
Posted: 04 Sep 2014 | Premiered: 04 Sep 2014

Hewlett-Packard Limited

Sizing Up IT Operations Management: 3 Points
sponsored by VMTurbo
WHITE PAPER: This exclusive whitepaper covers the transformation you must make to IT operations in order to keep up with virtualization.
Posted: 27 Aug 2014 | Published: 27 Aug 2014

VMTurbo

Gartner: The rise of the Chief Data Officer and what it means for IT leaders
sponsored by ComputerWeekly.com
ANALYST BRIEF: CIOs should view the Chief Data Officer as a peer and a partner who will enable them to focus on the job they already have, says Gartner analyst Debra Logan.
Posted: 09 Sep 2014 | Published: 09 Sep 2014

ComputerWeekly.com

Putting Mobile First: Best Practices in the Financial Services Sector
sponsored by IBM
WHITE PAPER: Explore this in-depth resource to discover tips and best practices for optimizing your BYOD program and mobile infrastructure to meet the demands of the financial services sector. Read on now to find out more.
Posted: 21 Aug 2014 | Published: 31 Dec 2013

IBM

Optimize App Development and Testing with Off-Premises Environments
sponsored by Rackspace
WHITE PAPER: This helpful white paper examines a new managed virtualization service that can extend your development and testing environment to more efficient outsourced infrastructures without sacrificing IT control.
Posted: 03 Sep 2014 | Published: 18 Jul 2014

Rackspace

Should You Outsource Infrastructure?
sponsored by Rackspace
WHITE PAPER: In this informative guide, gain the knowledge you need to make a detail, informed assessment of the financial side of the outsourcing decision.
Posted: 03 Sep 2014 | Published: 07 Aug 2014

Rackspace

The Business Value and ROI Achieved with Riverbed in Analyzing, Diagnosing, and Resolving Application Performance Issues
sponsored by Riverbed Technology, Inc.
WHITE PAPER: This IDC report focuses on 6 organizations that use one application performance management (APM) solution, and interviews each one to obtain quantitative and qualitative information on how their IT and business operations are affected.
Posted: 09 Sep 2014 | Published: 31 Aug 2014

Riverbed Technology, Inc.
 
 
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