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Computer Telephony

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Computer TelephonyReports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

All Clouds are Not Created Equal: A Logical Approach to Cloud Adoption in Your Company
sponsored by IBM
WHITE PAPER: You've decided to make the leap to the cloud, but with so many different configurations offered by multiple providers representing different degrees of benefits and risks, how do you even begin to determine the approach that will best suit your organisation's unique needs? Read this white paper to find guidance to help you make sense of the cloud.
Posted: 07 Oct 2014 | Published: 01 Feb 2014

IBM

C&J Energy: Going Public and Outgrowing Its Infrastructure
sponsored by Alert Logic
WHITE PAPER: This white paper describes how C&J Energy, an oilfield services firm, collaborated with Alert Logic in order to meet user needs and achieve SOX compliance quickly without compromising protected information or spending unnecessary time on installation and implementation.
Posted: 22 Oct 2014 | Published: 22 Oct 2014

Alert Logic

Security Intelligence Is the Smart Way to Keep the Cloud Safe
sponsored by IBM
WHITE PAPER: Find out how an integrated IBM suite of intelligence solutions consolidates and analyzes data from across the cloud to provide organizations with visibility and control, to help better secure cloud environments.
Posted: 08 Oct 2014 | Published: 31 Oct 2013

IBM

How to Get Started on the Path to Simple, Successful Cloud Solutions
sponsored by Cisco & Fujitsu
WHITE PAPER: Access this white paper to learn the key steps for cutting through the complexity of the cloud to build a sustainable IT landscape. You'll also learn the top concerns and challenges that enterprises are facing as they develop and implement their cloud strategies as well as top criteria for overcoming these complexities.
Posted: 21 Oct 2014 | Published: 21 Oct 2014

Cisco & Fujitsu

EMC Implements a New Approach to Increase Financial Transparency and Deliver a True Bill of IT
sponsored by VMware, Inc.
WHITE PAPER: Access this case study to learn how a solution from VMware allowed EMC to run their IT like a business by increasing visibility into costs and achieving a comprehensive Bill of IT.
Posted: 08 Oct 2014 | Published: 30 Apr 2014

VMware, Inc.

Hybrid IT: The Best of All Worlds
sponsored by CenturyLink Technology Solutions
WHITE PAPER: This exclusive whitepaper offers up a hybrid IT approach as the solution for meeting the rapid changes and demands of today's business world.
Posted: 07 Oct 2014 | Published: 07 Oct 2014

CenturyLink Technology Solutions

Bay Cove Human Services Achieves HIPAA Compliance on Google Apps & BYOD
sponsored by BitGlass
WHITE PAPER: This short white paper details how Bay Cove Human Services collaborated with BitGlass to achieve HIPAA compliance while still enabling the company to utilize Google Apps as their productivity backbone.
Posted: 09 Oct 2014 | Published: 09 Oct 2014

 
 
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