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Computer Telephony

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Computer TelephonyReports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

How To Make A Business Case For Data Investment
sponsored by Scribe Software Corporation
WHITE PAPER: This research from Forrester will guide you through the ways you can use design thinking to solve business challenges and make the case for data investment.
Posted: 10 Sep 2014 | Published: 10 Jan 2014

Scribe Software Corporation

Sizing Up IT Operations Management: 3 Points
sponsored by VMTurbo
WHITE PAPER: This exclusive whitepaper covers the transformation you must make to IT operations in order to keep up with virtualization.
Posted: 27 Aug 2014 | Published: 27 Aug 2014

VMTurbo

8 Simple Steps to Bring Shadow IT into the Light
sponsored by Rackspace
WHITE PAPER: This in-depth white paper outlines the 8 essential steps for IT professionals to drag Shadow IT into the light and regain control of their organization.
Posted: 02 Sep 2014 | Published: 02 Sep 2014

Rackspace

Putting Mobile First: Best Practices in the Financial Services Sector
sponsored by IBM
WHITE PAPER: Explore this in-depth resource to discover tips and best practices for optimizing your BYOD program and mobile infrastructure to meet the demands of the financial services sector. Read on now to find out more.
Posted: 21 Aug 2014 | Published: 31 Dec 2013

IBM

IBM brings ROI to BYOD
sponsored by IBM
WHITE PAPER: Explore this resource to learn about how managed mobility and BYOD services brought return on investment to two enterprise organisations over the course of three years. Read on now to find out more.
Posted: 26 Aug 2014 | Published: 26 Aug 2014

IBM

Create a More Agile Data Center with Data Center Infrastructure Management
sponsored by nlyte Software
WHITE PAPER: This exclusive whitepaper looks at the value of data center infrastructure management in making a more agile data center.
Posted: 28 Aug 2014 | Published: 28 Aug 2014

nlyte Software

Holistic Data Governance - A Framework for Competitive Advantage
sponsored by Informatica
WHITE PAPER: Find out what it takes to build a stellar data governance initiative.
Posted: 20 Aug 2014 | Published: 31 Dec 2012

Informatica
 
 
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