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Computer Telephony

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Computer Telephony Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

CIO and leadership survey 2017
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This survey of 80 CIOs and IT leaders by Coeus Consulting shows the technology and financial trends facing IT leaders and businesses.
Posted: 27 Jan 2017 | Published: 27 Jan 2017

ComputerWeekly.com

5 Criteria for Making an Informed Investment
sponsored by NetApp & Cisco
WHITE PAPER: Looking to solve IT challenges with converged infrastructure? Consider these five criteria when assessing your options.
Posted: 07 Feb 2017 | Published: 07 Feb 2017

TOPICS:  IT Management
NetApp & Cisco

Why IT Is Slowly Embracing Composable Infrastructure
sponsored by Hewlett Packard Enterprise
EGUIDE: In this guide, you'll discover how to simplify IT orchestration and improve dynamic resource allocation with a combined composable infrastructure and OpenStack-based hybrid cloud platform. Read on to both meet expanding workload demands and improve access to on-premises IT resources.
Posted: 09 Feb 2017 | Published: 06 Feb 2017

Hewlett Packard Enterprise

A Hybrid IT Approach to Virtualization & DevOps Management
sponsored by Red Hat
EGUIDE: Here, experts illustrate the evolution of multi-use virtualization tools, and you'll discover how to benefit from a hybrid approach that combines physical, virtual, and application visibility with automation and deep infrastructure analysis. Read on to also learn how DevOps is reshaping IT vendors' offerings.
Posted: 02 Feb 2017 | Published: 31 Jan 2017

Red Hat

Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code
sponsored by Hewlett Packard Enterprise
EGUIDE: Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.
Posted: 09 Feb 2017 | Published: 09 Feb 2017

Hewlett Packard Enterprise

How Cloud Providers Bridge the Gap Between IT and the rest of the Enterprise
sponsored by VMWare and CenturyLink
EGUIDE: While 95% of C-level executives have a 5-year cloud strategy, only 38% have integrated their business and cloud computing strategies. Access this e-guide to get advice from four expert cloud service providers, as well as three considerations to improve your cloud orchestration toolbox.
Posted: 14 Feb 2017 | Published: 10 Feb 2017

VMWare and CenturyLink
 
 
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