IT Management  >   Systems Design and Development  >   Systems Implementation  >   Systems Integration  >  

Computer Telephony

RSS Feed    Add to Google    Add to My Yahoo!
Computer Telephony Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Accelerating Government IT Innovation With APIs and Microservices
sponsored by MuleSoft
WHITE PAPER: Government IT teams are struggling to keep pace with citizen expectations constantly being raised by the private sector. This white paper proposes a way government agencies can change their IT operating models to an architectural approach focused on APIs and microservices.
Posted: 16 Jun 2017 | Published: 16 Jun 2017

MuleSoft

4 Ways to Introduce Enterprise Service Management to Your Organization
sponsored by Cherwell
RESOURCE: Read on to learn four ways to implement enterprise service management that will empower your business employees and free up your IT employees to focus on more meaningful tasks.
Posted: 14 Jun 2017 | Published: 22 Jan 2017

Cherwell

Minimize ETL Costs and Get Real-Time Insight
sponsored by IBM
WHITE PAPER: Are you ready to save over 50%? See what's possible when you leave your data in place and enable real-time insight.
Posted: 23 May 2017 | Published: 23 May 2017

TOPICS:  IT Management
IBM

Think Like an Urban Planner
sponsored by OnBase by Hyland
WHITE PAPER: Are disconnected information systems and multiple applications getting in the way of your organization's performance? Put IT sprawl in its place by thinking like urban planners do. In this e-book, you'll gain tips and insights that can help you control the chaos and weed out redundancies by using a flexible, scalable information system.
Posted: 26 May 2017 | Published: 26 May 2017

OnBase by Hyland

Webinar: IT Trends 2017
sponsored by Snow Software
WEBCAST: With the current transformation of the business world, IT needs to find a way to operate on a tighter budget. This is where software asset management (SAM) comes in. Watch this webcast to learn the role SAM is going to play through 2020 and how it relieves the strain brought on by the growing IT-business gap.
Posted: 07 Jun 2017 | Premiered: Jun 5, 2017

Snow Software

Your Enterprise Container Strategy
sponsored by Contino
WHITE PAPER: Learn to develop a container strategy that supports and accelerates the process of adoption and successful production deployment. Read on to enact a holistic strategy that will help you build, ship, and run containerized apps in your enterprise—from tooling and technology to governance.
Posted: 30 May 2017 | Published: 30 May 2017

Contino
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2017, TechTarget | Read our Privacy Statement