Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
This white paper introduces a risk management suite that enables security professionals to apply business context to security and compliance management. It also empowers business stakeholders to make informed investment decisions that align with top business priorities.
View this in-depth webcast to learn about the "new style" of IT and how you can leverage your staff to overcome the pressures and obstacles presented today. Watch now to discover the path to impact business performance around workforce productivity, business trends and intelligence, and customer acquisition and loyalty in the digital age.
Access this expert e-guide to discover five key considerations you need to take into account when searching for the right system management tools for your organization. Here's the first hint: cost isn't one of them.
This white paper examines the challenges surrounding the emerging world of EHR technology, including the requirements that govern the protection of confidential patient data online; the measures that organizations need to take right now to prepare for these upcoming changes to the healthcare industry; and more.
Access this white paper today to learn the 5 steps that your organization needs to take now to ensure that your enterprise is prepared for Microsoft Windows Server 2003's end-of-life in six short months.
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