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Computer Telephony

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Computer Telephony Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Maximizing IT Security with Configuration Management
sponsored by Puppet
WHITE PAPER: This white paper explores how to leverage configuration management to bolster security and meet compliance regulations. Uncover some of the key benefits, including the creation of a Standard Operating Environment (SOE), reporting on and control of configuration drift, enhanced change remediation, and more.
Posted: 08 Mar 2017 | Published: 08 Mar 2017

Puppet

The Mobile Testing Checklist: A guide to help investigate mobile testing solutions
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper serves as a mobile testing checklist. You will find a guide to help investigate mobile testing solutions. Included are 3 steps to selecting a balanced approach to assess tools with a user experience mindset, to help ease the daunting task of selecting the right solution for user experience testing.
Posted: 01 Mar 2017 | Published: 01 Mar 2017

Hewlett Packard Enterprise

Hyper-convergence Extends to New Horizons—and New Uses with All-flash Storage
sponsored by Lenovo
EGUIDE: Download this expert guide to gain a foothold in the hyper-converged market, and discover why all-flash storage is now an integral component in converged infrastructure. Read on to learn how to apply flash-based HCI to high-performance databases, VDI workloads, and more.
Posted: 15 Mar 2017 | Published: 10 Mar 2017

Lenovo

Is It True That the Hybrid Cloud Definition Has Been Lost in Translation?
sponsored by Dell EMC
WHITE PAPER: Not all IT pros are on the same page when it comes to the "true" definition of hybrid cloud. And unfortunately, the original definition has been lost in vendor marketing jargon. Download this guide to cut through the vendor jargon and discover the true definition of hybrid cloud, as our experts elaborate on the subject.
Posted: 07 Mar 2017 | Published: 06 Mar 2017

Dell EMC

The Journey to Hyper-Converged Success Starts Here
sponsored by Dell EMC
RESOURCE: The journey to hyper-converged success begins, of course, with identifying the right appliance for your workload capacity. Access this infographic to discover the keys to implementing a virtual SAN-based (vSAN) hyper-converged infrastructure, purpose-built to modernize your data center.
Posted: 16 Mar 2017 | Published: 16 Mar 2017

Dell EMC

The Right Mix: Transforming the Hybrid IT Infrastructure
sponsored by HPE and Intel®
WHITE PAPER: Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.
Posted: 03 Mar 2017 | Published: 31 Dec 2016

HPE and Intel®
 
 
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