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Computer Telephony

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Computer Telephony Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Simplify and Automate IT Management in Your Business
sponsored by Avnet
WHITE PAPER: In order to turn your IT department from a maintenance team into a team that drives business value and innovation, you need to automate your systems whenever you can. Access this white paper to learn how to improve your IT management tools with automation, standardization, and customization capabilities for a dynamic environment.
Posted: 01 Aug 2017 | Published: 01 Aug 2017

Avnet

Hidden Cost Savings of Desktop-as-a-Service
sponsored by Nerdio
WHITE PAPER: Make sure that your clients are aware of the hidden cost savings of Desktop-as-a-Service (DaaS). Download this whitepaper to discover some of the ways a good DaaS solution can be beneficial to a company's bottom line, in terms of updates, security, compliance and much more.
Posted: 04 Aug 2017 | Published: 04 Aug 2017

Nerdio

IT Outcomes that Drive Business Results
sponsored by Avnet
WHITE PAPER: Today's IT infrastructure needs to be a driver of innovation, not simply a supporter. Inside, explore a single software-defined platform that combines the power of private and hybrid cloud to make sure your IT capabilities are aligned to the 6 most important needs of your business.
Posted: 28 Jul 2017 | Published: 28 Jul 2017

Avnet

Case Study: Transunion Modernizes I.T. Environment
sponsored by Red Hat
CASE STUDY: To improve IT performance and costs, TransUnion launched an initiative to migrate all of its applications and systems to an open source environment. Read this case study to see exactly how TransUnion was able to simplify their migration and the benefits they realized.
Posted: 17 Jul 2017 | Published: 29 Dec 2016

Red Hat

Lenovo Delivers Seamless Rack-Scale Hyperconvergence with ThinkAgile SX for Nutanix
sponsored by Lenovo and Intel
ANALYST REPORT: In this IDC paper, you'll learn about rack-scale hyperconverged systems. Read on to gain a detailed illustration of this HCI architecture, which provides all of same x86-based virtualized compute and SDS resources as other solutions, but is optimized for larger deployments that are intended to scale multiple data center racks.
Posted: 19 Jul 2017 | Published: 19 Jul 2017

Lenovo and Intel

5 Counterintuitive Mistakes Companies Make When Going Digital
sponsored by Box
EBOOK: This eBook highlights five counterintuitive mistakes frequently made by organizations that seem rational when building a digital strategy, but actually can be course-altering mistakes. It also provides an alternate path to achieving the same objectives using approaches common in successful digital companies.
Posted: 12 Jul 2017 | Published: 12 Jul 2017

Box
 
 
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