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Computer Telephony

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Computer Telephony Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and what your company can do to meet customer expectations.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Ansible Tower Demo: The Case for IT Orchestration
sponsored by Red Hat
VIDEO: Do you have a framework for automating IT systems? Learn how to integrate Ansible Tower orchestration and IT configuration with your own Linux server or cloud instance. Download now to see if agentless IT automation is right for your organization's app infrastructure.
Posted: 16 Jan 2017 | Premiered: 16 Jan 2017

Red Hat

How the Top Nine Private Cloud Software Suites Stack Up
sponsored by Hewlett Packard Enterprise
ANALYST REPORT: In this report, you'll assess the state of the private cloud market and identify the top nine private cloud software providers and how they stack up against each other. Download now to explore how private cloud computing has evolved over the years and discover the top trends in the market today.
Posted: 18 Jan 2017 | Published: 19 Jan 2016

Hewlett Packard Enterprise

Why RAD is Right for Mobile and Web Front-End Development
sponsored by OutSystems
WHITE PAPER: Discover how to deliver agile, responsive front-end applications with rapid app development (RAD). Read on to meet today's dramatically digital customer journey by upgrading your legacy stacks and mobile app strategy, learning how to overcome the challenges in adopting an open-source stack, and more.
Posted: 05 Jan 2017 | Published: 05 Jan 2017

OutSystems

Journey to the Private Cloud: Replacing Roadblocks with Building Blocks
sponsored by VMware
WHITE PAPER: Discover how hyper-converged infrastructure facilitates a smoother path to private cloud—as well as to the software-defined data center. Read on to solve the challenges private cloud presents by utilizing HCI's fine-grain scalability, policy-driven automation, and more.
Posted: 28 Dec 2016 | Published: 28 Dec 2016

VMware

Networking & Digital Transformation: ASEAN
sponsored by ComputerWeekly.com
EGUIDE: What are the digital transformation trends driving major changes in networking strategy for ASEAN organisations? Find out how Singapore is benefiting from smart city initiatives and why Malaysia is upgrading its internet exchange.
Posted: 09 Jan 2017 | Published: 10 Jan 2017

ComputerWeekly.com

Building an Agile Infrastructure for DevOps
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Meet the challenges of the software-defined future by learning how to support DevOps within the enterprise. Read on to adopt DevOps-based principles with assistance from composable infrastructure (the centerpiece: infrastructure as code) to achieve shortened development cycles, and more.
Posted: 18 Jan 2017 | Published: 30 Nov 2015

Hewlett Packard Enterprise
 
 
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