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Computer Telephony

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Computer Telephony Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Finding the Right SAM Model for Your Needs
sponsored by Snow Software
WHITE PAPER: Read this exclusive resource to explore the pros and cons of various Software Asset Management (SAM) delivery options, 8 SAM questions to consider when making your decision, and how to go about analyzing SAM models based on your organization's software requirements.
Posted: 11 Oct 2017 | Published: 11 Oct 2017

Snow Software

Swedbank Leverages Automation Platform for IT Control
sponsored by Snow Software
CASE STUDY: Explore how Swedbank created a self-service portal with built-in approval processes to alleviate pressures on the helpdesk and IT team. Find out how they improved the speed at which users could access software and services while maintaining control of the approval and fulfillment processes.
Posted: 09 Oct 2017 | Published: 30 Sep 2016

Snow Software

Assure Long-Lasting Quality IT Performance For Your Business
sponsored by NetApp
WHITE PAPER: Meet your company's IT demands with a multi-functional solution guaranteed to deliver efficient results.
Posted: 28 Sep 2017 | Published: 28 Sep 2017

TOPICS:  IT Management
NetApp

TCO Study: Dell EMC VxRail vs. DIY HCI Using vSAN ReadyNodes Configuration
sponsored by Dell EMC Intel (Xeon) ®
RESOURCE: This paper presents the results of a TCO study comparing Dell EMC VxRail appliances and an equivalent DIY solution of standalone server hardware and software. Read on to see each HCI system modeled with total hardware and software capital expenses, and operational expense for small, medium, and large clusters over a three-year period.
Posted: 28 Sep 2017 | Published: 28 Sep 2017

Dell EMC Intel (Xeon) ®

Digital Workspace Basics E-book
sponsored by VMware
EBOOK: In this e-book, you'll discover the keys to successfully managing digital workspaces. Read on to see instruction for enhancing data loss prevention by reducing your attack surface, creating an intuitively simple user experience across all devices, and more.
Posted: 05 Oct 2017 | Published: 05 Oct 2017

VMware

Cybersecurity: For Defenders, It's About Time
sponsored by McAfee, Inc.
ANALYST REPORT: Get a deeper understanding of why defenders need time on their side when fighting against cybersecurity attacks.
Posted: 19 Sep 2017 | Published: 19 Sep 2017

TOPICS:  IT Management
McAfee, Inc.
 
 
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