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Computer Telephony

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Computer Telephony Reports
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Data Center Capacity Planning: Accounting for IoT, Considering Containers, and Combatting Unpredictability
sponsored by Hewlett Packard Enterprise
EGUIDE: This exclusive guide illustrates 5 key tips to help you tackle data center capacity planning. Read on to receive advice on how to prepare for IoT projects, use MIPS and MSU to measure mainframe capacity, and more.
Posted: 09 Feb 2017 | Published: 09 Feb 2017

Hewlett Packard Enterprise

The Future is Hybrid, So Therefore Your IT Should Be
sponsored by Hewlett Packard Enterprise
VIDEO: Tune into this brief video to enable your hybrid IT infrastructure with a method in which you can take advantage of both the pay-as-you-go scalability of the public cloud i, as well as the security of on premise IT. You'll discover flexible, on-demand capacity scaling to fit each of your fluctuating workloads, and more.
Posted: 25 Jan 2017 | Premiered: 29 Nov 2016

Hewlett Packard Enterprise

From Routine To Crisis: Handling an Escalating IT Incident
sponsored by EverBridge Inc.
WHITE PAPER: Do you have a plan in place to keep a simple IT problem from turning into a full-blown crisis? Read this white paper to learn several essential methods of improving your disaster recovery process.
Posted: 15 Feb 2017 | Published: 15 Feb 2017

EverBridge Inc.

Matrix42-RS-MyWS-0027-Workspaces with- and in the cloud
sponsored by Matrix42
WHITE PAPER: Discover a workspace that not only enables the integration of cloud- and Web applications with remote desktop services, but also identity and enterprise mobility management, as well as license and subscription management – all within a single system.
Posted: 14 Feb 2017 | Published: 14 Feb 2017

Matrix42

Top 6 Considerations in Choosing a Network Provider to Support DevOps
sponsored by Comcast
WHITE PAPER: Development and operations (DevOps) are growing to help globally dispersed enterprises maintain agility and other business initiatives, but they need support to maintain DevOps growth. Access this vendor-neutral white paper to learn about the top 6 considerations in choosing the right network provider to support your DevOps team.
Posted: 14 Feb 2017 | Published: 14 Feb 2017

Comcast

Computer Weekly – 31 January 2017: Visionary technology transforming healthcare
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, find out how a visionary approach to technology is transforming healthcare at London's world-leading Moorfields Eye Hospital. The UK tech sector has set out its priorities for the forthcoming Brexit negotiations – we take a look. And our new buyer's guide examines trends in datacentre management. Read the issue now.
Posted: 27 Jan 2017 | Published: 31 Jan 2017

ComputerWeekly.com
 
 
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