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Computer Telephony

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Computer Telephony Reports
 
Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

From the Backroom to the Boardroom: Building A Case for Resiliency and Business Continuity
sponsored by IBM
WHITE PAPER: This white paper serves as a guideline for IT professionals, and explains how to generate investment for resiliency initiatives by linking IT risks to business risk using one resiliency services framework. Access this white paper to learn how to uncover the critical connections between IT and the business.
Posted: 31 Aug 2015 | Published: 31 May 2015

IBM

How to Gain Management Approval and Employee Buy-in for UC
sponsored by ThinkingPhones
WHITE PAPER: This white paper serves as a guide for IT professionals in businesses looking to adopt unified communications platforms in their organizations. Learn how to gain both management approval and employee buy-in for UC solutions.
Posted: 02 Sep 2015 | Published: 02 Sep 2015

ThinkingPhones

Five IT Infrastructure Projects to Tackle in 2015
sponsored by VMware
EGUIDE: This expert e-guide examines how respondents of TechTarget's IT priority survey are planning their data center infrastructure upgrades for 2015. Download now to see the top five results and how this can impact your own organization.
Posted: 26 Aug 2015 | Published: 26 Aug 2015

VMware

Increase Employee Productivity with Cloud-Based IT Service Automation
sponsored by ServiceNow
WHITE PAPER: This white paper examines the challenges associated with replacing an inefficient ITSM platform, and outlines the benefits of switching to cloud-based IT service automation. Access this case study to learn how you can deploy a singular ITSM platform.
Posted: 27 Aug 2015 | Published: 30 Apr 2014

ServiceNow

Optimized Sourcing in Hybrid IT Environments: Impacts and Improvements
sponsored by IBM
WHITE PAPER: This white paper explains how multiple-sourced, hybrid IT and business reality is developing and accelerating. Read on to find out how to manage your hybrid IT environment, as well as to engage third-party research that will assess sourcing services for your organization.
Posted: 01 Sep 2015 | Published: 30 Apr 2014

IBM

Time to Rebuild Your IT Infrastructure Security Policy
sponsored by VMware
EGUIDE: Access this exclusive e-guide to learn from the experts why IT security has taken a backseat to other IT initiatives and why you shouldn't wait to address security policy issues.
Posted: 28 Aug 2015 | Published: 28 Aug 2015

VMware

Get Connected: A Checklist for a Smarter, More Effective Government
sponsored by Lenovo and Microsoft
WHITE PAPER: Access the following white paper for an exclusive checklist that will help guide you to create a smarter, more effective government.
Posted: 26 Aug 2015 | Published: 26 Aug 2015

Lenovo and Microsoft
 
 
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