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Computer Telephony White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Bracing for Digital Disruption: What the CIO Needs to Know
sponsored by Infor
WHITE PAPER: This white paper is the CIO's strategy guide to bracing for digital disruption. Learn how to shepherd the launch of new implementations and step into the future with confidence.
Posted: 10 May 2017 | Published: 28 Feb 2017

Infor

Redesigning the Workplace to Achieve Better Business and Employee Outcomes
sponsored by Citrix
WHITE PAPER: Download this resource to receive instruction on redesigning the workplace to deliver secure access to apps, desktops, data and services—from any device and over any network—to allow complete freedom and flexibility in how people choose to work. Learning how to foster a collaborative workforce starts here.
Posted: 12 May 2017 | Published: 31 May 2016

Citrix

Digital Transformation & Updating Your Digital Strategy
sponsored by Sprint
WHITE PAPER: With the recent rise of digital transformation, updating your digital strategies is necessary. Discover when and how cloud "as-a-service" integration can be used, how to align IT services with employee demands, what is new on the technology landscape due to digital transformation, and more. Learn how to create successful digital strategies.
Posted: 21 Feb 2017 | Published: 21 Feb 2017

Sprint

Think Like an Urban Planner
sponsored by OnBase by Hyland
WHITE PAPER: Are disconnected information systems and multiple applications getting in the way of your organization's performance? Put IT sprawl in its place by thinking like urban planners do. In this e-book, you'll gain tips and insights that can help you control the chaos and weed out redundancies by using a flexible, scalable information system.
Posted: 26 May 2017 | Published: 26 May 2017

OnBase by Hyland

The Right Mix: Transforming the Hybrid IT Infrastructure
sponsored by HPE and Intel® Xeon
WHITE PAPER: Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.
Posted: 03 Mar 2017 | Published: 31 Dec 2016

HPE and Intel® Xeon

Combine the Best of On-premise Virtualization with Public Cloud for High Performing IT
sponsored by IBM
WHITE PAPER: This paper highlights the benefits of implementing a hybrid on premises/public cloud infrastructure model, and outlines expert recommendations for effective deployment. Read on to prevent VM sprawl in your current infrastructure, and prepare to merge with public cloud.
Posted: 20 Apr 2017 | Published: 30 Jun 2016

IBM

Choosing the Right Model for Enterprise Backup & Recovery
sponsored by Druva Software
WHITE PAPER: Considering a cloud solution? Ask yourself these questions and learn the pros and cons of four deployment options.
Posted: 28 Feb 2017 | Published: 01 Mar 2017

TOPICS:  IT Management
Druva Software

Shifting Data Protection Strategies to the Cloud
sponsored by Druva Software
WHITE PAPER: With the rise of ROBO locations comes data protection challenges. Learn how to effectively protect your remote data.
Posted: 02 Feb 2017 | Published: 02 Feb 2017

TOPICS:  IT Management
Druva Software
 
 
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