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Computer Telephony

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Computer Telephony White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Immediate Synergy for Hyper-Converged Customers
sponsored by Dell EMC
WHITE PAPER: Find out how customers are benefiting from the Dell-EMC merger and learn more about the extended converged portfolio.
Posted: 31 May 2017 | Published: 31 May 2017

TOPICS:  IT Management
Dell EMC

4 Economic Benefits Driving Converged IT
sponsored by Dell EMC
WHITE PAPER: Converged infrastructure allows IT to simplify. Learn the four key drivers influencing companies to make the move.
Posted: 31 May 2017 | Published: 31 May 2017

TOPICS:  IT Management
Dell EMC

SAM and the Software Catalog
sponsored by Snow Software
WHITE PAPER: The following exclusive white paper will show readers how to establish and maintain a software catalog for the purpose of ensuring that your software estate remains relevant and fit for its business purpose. View now to learn more, including SAM tools that can help automate many data collection and population tasks.
Posted: 13 Oct 2017 | Published: 31 Dec 2016

Snow Software

VDI with Hyper-Converged Infrastructure
sponsored by Dell EMC
WHITE PAPER: VDI deployments often mean costly maintenance for IT. Discover how to streamline and simplify your VDI infrastructure.
Posted: 31 May 2017 | Published: 31 May 2017

TOPICS:  IT Management
Dell EMC

5 Ways IT Pros Automate Business
sponsored by Solarwinds MSP
WHITE PAPER: While the needs of every organization are obviously different, this white paper outlines 5 things that the most successful IT pros are doing to automate their department today.
Posted: 03 Oct 2017 | Published: 03 Oct 2017

Solarwinds MSP

5 Reasons to Choose Hyper-Converged Infrastructure
sponsored by Dell EMC
WHITE PAPER: Excel in today's digital economy and drive business results with HCI. Discover five reasons to adopt.
Posted: 31 May 2017 | Published: 31 May 2017

TOPICS:  IT Management
Dell EMC

Eliminate Manufacturing Operational Pressures
sponsored by Sage (UK) Limited
WHITE PAPER: Manufacturing faces complex pressures that only increase as companies expand globally. Ease with modern solutions.
Posted: 06 Jun 2017 | Published: 06 Jun 2017

TOPICS:  IT Management
Sage (UK) Limited

IT Service Management 2020
sponsored by Cherwell
WHITE PAPER: Tech leaders share the five key trends in IT service management.
Posted: 28 Jun 2017 | Published: 28 Jun 2017

TOPICS:  IT Management
Cherwell
 
 
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