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Computer Telephony

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Computer Telephony White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

An Introduction to AIOps
sponsored by Moogsoft
WHITE PAPER: Algorithms can automate the process of analyzing and correlating event data - what takes humans hours to achieve can be done in milliseconds as alerts unfold in your environment. Download this white paper to discover how algorithmic IT operations (AIOps) can help IT keep up with the change and scalability demands of today.
Posted: 17 Apr 2017 | Published: 17 Apr 2017

Moogsoft

How to Overcome Today's Top ITSM Challenges
sponsored by ServiceNow
WHITE PAPER: What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.
Posted: 17 Mar 2017 | Published: 17 Mar 2017

ServiceNow

10 Things IT Needs to Know about Cloud, Now
sponsored by Intel® Technology Provider
WHITE PAPER: Is your enterprise—including both business stakeholders and IT admins—prepared with an IT cloud strategy? If not, the time to strategize is now, and by accessing this guide, you'll discover 10 essential FAQs organizations ask when formulating a comprehensive cloud implementation strategy.
Posted: 21 Mar 2017 | Published: 31 Dec 2015

Intel® Technology Provider

5 Criteria for Making an Informed Investment
sponsored by NetApp & Cisco
WHITE PAPER: Looking to solve IT challenges with converged infrastructure? Consider these five criteria when assessing your options.
Posted: 07 Feb 2017 | Published: 07 Feb 2017

TOPICS:  IT Management
NetApp & Cisco

Business Case For Moving ROBO Backups to Cloud
sponsored by Druva Software
WHITE PAPER: Find out how to protect your data with the flexibility to support the differing needs of both central and ROBO sites.
Posted: 02 Feb 2017 | Published: 02 Feb 2017

TOPICS:  IT Management
Druva Software

Unlocking Healthcare Transformation
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Discover how to simplify your complex processes and capitalise on cloud productivity and mobility.
Posted: 30 Jan 2017 | Published: 30 Jan 2017

TOPICS:  IT Management
Hewlett-Packard Enterprise

8 Advantages of Disaster Recovery in the Cloud
sponsored by Druva Software
WHITE PAPER: Remove the costly management and burden of secondary data centers. Utilize the public cloud to realize these advantages.
Posted: 02 Feb 2017 | Published: 02 Feb 2017

TOPICS:  IT Management
Druva Software

Andritz Powers up Global Data Protection
sponsored by Druva Software
WHITE PAPER: Learn how a geographically dispersed IT team manages a worldwide backup lifecycle with a cloud-based solution.
Posted: 02 Feb 2017 | Published: 02 Feb 2017

TOPICS:  IT Management
Druva Software
 
 
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