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Computer Telephony

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Computer Telephony White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and what your company can do to meet customer expectations.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Top Trends Driving the Need for Unified Cloud Management
sponsored by VMware
WHITE PAPER: Examine how to accelerate IT services delivery and maintain control across multi-cloud environments with a cloud management platform (CMP). Read this resource to view a CMP that scales resources on-demand, continuously monitors resource utilization, reduces OpEx and CapEx, and more.
Posted: 15 Dec 2016 | Published: 15 Dec 2016

VMware

Spotlight on On-the-Go Professionals and How IT Adapts to Them
sponsored by Dell, Inc. & Intel®
WHITE PAPER: Learn how to power up mobile professionals' productivity with greater portability by optimizing IT to accommodate the demands of your users. Read on to create the optimum IT experience by kick-starting efficiency with devices that multitask and protect devices with recovery services.
Posted: 06 Dec 2016 | Published: 06 Dec 2016

Dell, Inc. & Intel®

Automated Deployment of Docker Hosts on Bare-metal Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Delve into this paper to discover how to deploy Docker hosts and execute containerized apps on bare-metal infrastructure. Designed for IT architects, admins, and DevOps developers, you'll receive a step-by-step walkthrough of the deployment process, best practices for configuration management, and more.
Posted: 17 Jan 2017 | Published: 31 Dec 2015

Hewlett Packard Enterprise

Hyperconvergence: An Integrated Approach to Virtualization
sponsored by Prosys- HPE
WHITE PAPER: This paper explores an integrated approach to virtualization that enables you to simplify IT operations and deploy VMs at cloud speed. Discover how hyperconvergence can help optimize hybrid IT environments and foster the insights you need to boost performance while lowering costs.
Posted: 16 Jan 2017 | Published: 30 Apr 2016

Prosys- HPE

Best Practices for Deploying VMware vRealize Suite
sponsored by VMware
WHITE PAPER: Use the established best practices illustrated in this guide to ensure a fast, low-risk deployment of a unified cloud management platform that will ease IT complexity. Read on to enact comprehensive cloud management with the tips outlined here, and learn more.
Posted: 15 Dec 2016 | Published: 15 Dec 2016

VMware

The Power of Linking Business Analysis and TOGAF® to Achieve IT Results
sponsored by Global Knowledge
WHITE PAPER: This white paper addresses the The Open Group's Architecture Framework (TOGAF) framewo­­­rk and a high-level overview of the key business analysis techniques that IT professionals would benefit from to achieve IT results and establish a valued partnership with the business.
Posted: 06 Jan 2017 | Published: 03 Jan 2017

Global Knowledge

Security Information and Event Management Orchestration
sponsored by Intel Security
WHITE PAPER: Learn how to leverage SIEM to detect attacks sooner and quickly take action to minimize the impact of advanced threats.
Posted: 21 Sep 2016 | Published: 21 Sep 2016

TOPICS:  IT Management
Intel Security

Solutions to Accelerate Compliance With Government Mandates
sponsored by IBM
WHITE PAPER: Healthcare pay systems are challenged to meet regulatory demands. Discover solutions to comply with industry standards.
Posted: 28 Sep 2016 | Published: 28 Sep 2016

TOPICS:  IT Management
IBM
 
 
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