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Computer Telephony

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Computer Telephony White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

How to Gain Visibility Across Your Multi-Cloud Environment
sponsored by VMware
WHITE PAPER: Adopt an application-centric approach to cloud management. Download this resource to discover how cloud management platforms (CMP) are evolving, and how to leverage the CMP to develop and automate resource delivery across all private and public clouds.
Posted: 16 Dec 2016 | Published: 16 Dec 2016

VMware

You've Completed ITIL® Foundation: Now How to Implement It
sponsored by Global Knowledge
WHITE PAPER: Shortly after being awarded an ITIL® Foundation certification, a recipient's natural inclination is to ask: "Now what? How do I take the best practices I've learned and apply them to my organization?"
Posted: 20 Dec 2016 | Published: 01 Nov 2016

Global Knowledge

How Digital Transformation Drives New Revenue Opportunities
sponsored by Presidio Networked Solutions
WHITE PAPER: Digital transformation asks, How can I use technology to drive better business outcomes? Download now to learn from forward-thinking CIOs how to lay the foundation for a successful digital transformation and drive new revenue opportunities in your enterprise.
Posted: 19 Jan 2017 | Published: 14 Nov 2016

Presidio Networked Solutions

Cloud Computing Readiness Checklist
sponsored by Macquarie Cloud Services
WHITE PAPER: This instructive guide will help you assess your readiness to transition infrastructure to the cloud, illustrating security, personnel, financial, legal, and reliability considerations. Read on to determine the best cloud implementation strategy and model by asking several essential questions of your enterprise.
Posted: 28 Feb 2017 | Published: 28 Feb 2017

Macquarie Cloud Services

5 Criteria for Making an Informed Investment
sponsored by NetApp & Cisco
WHITE PAPER: Looking to solve IT challenges with converged infrastructure? Consider these five criteria when assessing your options.
Posted: 07 Feb 2017 | Published: 07 Feb 2017

TOPICS:  IT Management
NetApp & Cisco

From Routine To Crisis: Handling an Escalating IT Incident
sponsored by EverBridge Inc.
WHITE PAPER: Do you have a plan in place to keep a simple IT problem from turning into a full-blown crisis? Read this white paper to learn several essential methods of improving your disaster recovery process.
Posted: 15 Feb 2017 | Published: 15 Feb 2017

EverBridge Inc.

Matrix42-RS-MyWS-0027-Workspaces with- and in the cloud
sponsored by Matrix42
WHITE PAPER: Discover a workspace that not only enables the integration of cloud- and Web applications with remote desktop services, but also identity and enterprise mobility management, as well as license and subscription management – all within a single system.
Posted: 14 Feb 2017 | Published: 14 Feb 2017

Matrix42

How Data Center Infrastructure Management Software Improves Planning and Cuts Operational Costs
sponsored by Schneider Electric
WHITE PAPER: This white paper demonstrates, through a series of examples, how data center infrastructure management (DCIM) software tools can simplify operational processes, cut costs, and speed up information delivery. Read on to learn more and how to increase your data center's overall business value.
Posted: 15 Nov 2016 | Published: 01 Oct 2012

Schneider Electric
 
 
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