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Computer Telephony White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

Accelerate the Journey to Cloud-First IT
sponsored by Rackspace
WHITE PAPER: In this IDC paper, experts offer guidance on how to find the right cloud partner to help your organization through the next stages of data center extension. Read on to confront the expansion challenges of cloud-first IT, learn the critical importance of private cloud, and hear from your peers about their cloud-first partner strategies.
Posted: 26 Jun 2017 | Published: 21 Mar 2017

Rackspace

McAfee Labs Threats Report: June 2017
sponsored by McAfee, Inc.
WHITE PAPER: Learn about evasion techniques, steganography in the digital world and Fareit in the latest quarterly threats report.
Posted: 07 Jul 2017 | Published: 07 Jul 2017

TOPICS:  IT Management
McAfee, Inc.

IT Outcomes that Drive Business Results
sponsored by Avnet
WHITE PAPER: Today's IT infrastructure needs to be a driver of innovation, not simply a supporter. Inside, explore a single software-defined platform that combines the power of private and hybrid cloud to make sure your IT capabilities are aligned to the 6 most important needs of your business.
Posted: 28 Jul 2017 | Published: 28 Jul 2017

Avnet

Why You Can't Spell Digital Transformation Without "IT"
sponsored by Splunk
WHITE PAPER: Achieving digital transformation demands a more effective IT—one that provides reliable services for the business to deliver on its core objectives. To do this, IT must align more closely with your business. Learn 3 steps to take to achieve a stronger alignment between IT and line-of-business at your company.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

Splunk

4 Economic Benefits Driving Converged IT
sponsored by Dell EMC
WHITE PAPER: Converged infrastructure allows IT to simplify. Learn the four key drivers influencing companies to make the move.
Posted: 31 May 2017 | Published: 31 May 2017

TOPICS:  IT Management
Dell EMC

Navigating IT Transformation
sponsored by HPE and Intel® Corporate
WHITE PAPER: IT transformation is the hot new trend, but you've got some hoops to jump through first. This comprehensive IDG paper is here to report on some of the common troubles that your peers are having with their IT transformations and what you can do to avoid these costly mistakes.
Posted: 09 Jun 2017 | Published: 09 Jun 2017

HPE and Intel® Corporate

Transform Your Business With HCI
sponsored by Dell EMC
WHITE PAPER: Learn the state of the HCI market and the key factors to consider when assessing HCI solutions.
Posted: 01 Jun 2017 | Published: 01 Jun 2017

TOPICS:  IT Management
Dell EMC

ROI Improvement Guide
sponsored by Sage (UK) Limited
WHITE PAPER: A successful software implementation is key to ROI. Here are six steps for optimisation.
Posted: 06 Jun 2017 | Published: 06 Jun 2017

TOPICS:  IT Management
Sage (UK) Limited
 
 
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