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Computer Telephony White Papers (View All Report Types)
 
Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Simplifying Contact Center Technology
sponsored by Oracle Corporation
WHITE PAPER: Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
Posted: 26 Sep 2007 | Published: 01 Aug 2006

Oracle Corporation

2017 State Of Cloud Adoption And Security
sponsored by McAfee, Inc.
WHITE PAPER: Hybrid cloud adoption grew 3x and soon 80% of IT budgets will go to cloud solutions. See additional key insights.
Posted: 10 May 2017 | Published: 10 May 2017

TOPICS:  IT Management
McAfee, Inc.

Top 6 Considerations in Choosing a Network Provider to Support DevOps
sponsored by Comcast
WHITE PAPER: Development and operations (DevOps) are growing to help globally dispersed enterprises maintain agility and other business initiatives, but they need support to maintain DevOps growth. Access this vendor-neutral white paper to learn about the top 6 considerations in choosing the right network provider to support your DevOps team.
Posted: 14 Feb 2017 | Published: 14 Feb 2017

Comcast

The Foundation of a Successful ITAM Program - In 5 Not So Easy Steps
sponsored by Flexera Software
WHITE PAPER: IT asset management (ITAM) is no easy task. It takes some hard work to ensure that your ITAM program has the right foundation, but it's worth it in the end to have a program that is actually effective. This white paper dives into the 5 complex steps that will guide your ITAM foundation building process to success.
Posted: 05 Apr 2017 | Published: 30 Nov 2015

Flexera Software

The Power of Linking Business Analysis and TOGAF® to Achieve IT Results
sponsored by Global Knowledge
WHITE PAPER: This white paper addresses the The Open Group's Architecture Framework (TOGAF) framewo­­­rk and a high-level overview of the key business analysis techniques that IT professionals would benefit from to achieve IT results and establish a valued partnership with the business.
Posted: 06 Jan 2017 | Published: 03 Jan 2017

Global Knowledge

Cloud Data Protection for Remote and Branch Offices
sponsored by Druva Software
WHITE PAPER: Overcome your ROBO backup challenges, improve business agility and reduce costs with cloud-based data protection.
Posted: 02 Feb 2017 | Published: 02 Feb 2017

TOPICS:  IT Management
Druva Software

Windows 10 - the Right Platform for Government
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Employees are driving change in the IT industry. Learn how Windows 10 is designed for the modern government workplace.
Posted: 30 Jan 2017 | Published: 30 Jan 2017

TOPICS:  IT Management
Hewlett-Packard Enterprise

TRC Engineers Effectively Manage Information
sponsored by Druva Software
WHITE PAPER: See how an engineering firm leveraged the cost efficiencies and flexibility of public cloud to effectively manage data.
Posted: 28 Feb 2017 | Published: 01 Mar 2017

TOPICS:  IT Management
Druva Software

The Big Bang Theory – how Mobile Device Management exploded to include devices, apps and content
sponsored by IBM
WHITE PAPER: Download this white paper to discover an enterprise mobility management platform that delivers comprehensive management with strong security controls across users, devices, apps and content to support any mobile deployment.
Posted: 07 Mar 2017 | Published: 06 Mar 2017

IBM
 
 
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