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Managed Service Provider Attributes Growth to the ConnectWise Community
sponsored by ConnectWise
CASE STUDY: Growing an IT Services business in an unstable economy is challenging, but for one MSP, the key to success was the right partnership and business support from a group of peers. See how Wisconsin-based ITConnexx leveraged the ConnectWise Community and the PSA platform to transform their business from break-fix to managed services.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

ConnectWise

Global Sourcing Trends in 2012
sponsored by ComputerWeekly.com
IT BRIEFING: The latest IT outsourcing trends from global law firm Morrison & Foerster.
Posted: 05 Mar 2012 | Published: 05 Mar 2012

ComputerWeekly.com

Emerson Hospital Lowers Costs 50% by Outsourcing Transcription
sponsored by Nuance
CASE STUDY: Access this case study today to learn how the right outsourced transcription service enabled Emerson Hospital to reduce turnaround time from days to hours while also cutting costs by 50%.
Posted: 23 Aug 2013 | Published: 31 Dec 2012

Nuance

Shift from data to insight: A new approach to business intelligence and analytics
sponsored by Hewlett-Packard Company
WHITE PAPER: To fully realize the value of all the data available, companies need to take a more scientific, collaborative approach to business intelligence (BI). In this helpful resource, learn about a relationship-based approach to BI and analytics that realigns key responsibilities to better match the needs of your enterprise.
Posted: 28 Jun 2013 | Published: 31 Jul 2012

Hewlett-Packard Company

The Five Critical SLA Questions
sponsored by IBM
WHITE PAPER: SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
Posted: 24 Feb 2011 | Published: 24 Feb 2011

IBM

Mitigating the Risks of Outsourcing
sponsored by Hewlett-Packard Company
WHITE PAPER: When opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

Hewlett-Packard Company

eBizQ.net E-Book: Dynamic case management: A powerful weapon in the war on ‘untamed processes’  - Part One
sponsored by IBM
EBOOK: Check out this expert e-book, the first part of a series on process management, to learn how dunamic case management (DCM) can be used to overcome this challenge.
Posted: 30 Aug 2011 | Published: 30 Aug 2011

IBM

Eleven habits for highly successful BPM programs
sponsored by IBM
WHITE PAPER: Using the framework of Stephen R. Covey’s best-selling book, The 7 Habits of Highly Effective People, this resource describes 11 habits IT organizations must develop to foster business process management (BPM) success, including building a complete BPM while also forcing collaboration across the enterprise.
Posted: 06 Mar 2012 | Published: 01 Jun 2010

IBM

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance
sponsored by Micro Focus, Ltd
CASE STUDY: Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.
Posted: 27 Oct 2009 | Published: 27 Oct 2009

Micro Focus, Ltd

Transform Your Desktop into a Virtual Workspace using Cisco VXI with VMware View - Presentation Transcript
sponsored by VMware, Inc.
PRESENTATION TRANSCRIPT: Read this resource to learn how Cisco and VMware are partnering to improve business process outsourcing, delivering a secure environment with a new virtual workspace that unifies virtual desktops, voice, and video.
Posted: 05 Dec 2011 | Published: 05 Dec 2011

VMware, Inc.
 
 
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