BPO Services

WHITE PAPER: This white paper demonstrates how forward-thinking government organisations are utilising capture-enabled business process management (BPM) solutions to streamline operations that eliminate paper-based processes, effectively reducing costs, strengthening security and providing faster, better public service.

Posted: 25 Feb 2013 | Published: 22 Feb 2013

VIDEO: In this quick video, learn how the right finance and administration (F&A) outsourcing partner can help your organization better manage operational complexity, transform F&A processes, support better decision-making and business growth, and more.

Posted: 26 Mar 2013 | Premiered: 26 Mar 2013

WHITE PAPER: This paper shows that by accelerating the adoption and widening the footprint of service lifecycle management, IT can turn cloud into an opportunity to transition smoothly into a new world of hybrid delivery. It also presents five actions senior IT management can take to expedite this transition with minimal risk and disruption.

Posted: 01 Mar 2013 | Published: 01 Mar 2013

WEBCAST: In this brief Computer Weekly webcast, learn why BPO important strategy and what to expect during any transition to BPO. Explore the merits of the three approaches: in-house, outsourced, and hybrid model. And discover how you can achieve certain benefits.

Posted: 27 Mar 2013 | Premiered: Mar 27, 2013

CASE STUDY: Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.

Posted: 27 Oct 2009 | Published: 27 Oct 2009

WHITE PAPER: Read this white paper to discover how decisioning can be used as a method for enhancing process orientation to deliver greater value to the business. Continue reading to learn the critical importance of identifying and controlling how the decisions within processes and applications are made.

Posted: 15 Sep 2011 | Published: 15 Sep 2011

CASE STUDY: Mondial Assistant Group wanted to share best processes across their 28 global business units but they lacked a platform for sharing process knowledge. So they turned to Lombardi Blueprint, a hosted service that fosters easy collaboration among non-technical business users who want to document and analyze their processes. Read on to learn more.

Posted: 18 Dec 2009 | Published: 18 Dec 2009

WHITE PAPER: This white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries, including a US software testing firm with a facility in Vietnam.

Posted: 14 Jun 2011 | Published: 14 Jun 2011

WHITE PAPER: One of the most popular business motto’s within the past year is "more for less." Organizations want things better, faster, and cheaper. In the IT world this is all too true as well. BPM is the tool that delivers faster, better, and cheaper solutions. Read this paper for an in-depth look into BPM from the perspective of the CIO.

Posted: 18 Dec 2009 | Published: 18 Dec 2009

WHITE PAPER: Today, organizations that aren’t able to respond to IT disruptions or rapid market changes can find themselves left behind. Read this paper and learn how  to effectively manage people, process, and technology within a business resilience strategy.

Posted: 17 Jun 2010 | Published: 17 Jun 2010