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Quality Control

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ALSO CALLED: Data Quality Control, Total Quality Management, TQM, Quality Standards
DEFINITION: Quality of Experience (QoE or QoX) is a measure of the overall level of customer satisfaction with a vendor. QoE is related to but differs from Quality of Service(QoS), which embodies the notion that hardware and software characteristics can be measured, improved and perhaps guaranteed. In contrast, QoE expresses user satisfaction both objectively and subjectively. The QoE paradigm can be applied to  … 
Definition continues below.
Quality ControlWhite Papers (View All Report Types)
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Customer Service: Exploit the Value of Content to Drive Service Quality and Customer Satisfaction
sponsored by IBM
WHITE PAPER: This exclusive whitepaper dives into 12 key topics for delivering quality content to your customers.
Posted: 30 Jul 2014 | Published: 08 Aug 2013

IBM

Quality Assurance Throughout the Clinical Documentation Workflow
sponsored by Nuance
WHITE PAPER: How can you successfully manage the clinical documentation creation process in order to maximize quality while also containing costs and ensuring patient confidentiality? This resource introduces a tool that enables you to do just that. Read on to learn more now.
Posted: 23 Aug 2013 | Published: 31 Dec 2011

Nuance

Busting 7 Myths about Data Quality Management
sponsored by Information Builders
WHITE PAPER: In recent years, more organizations have fixated on improving the quality of their data – but one of the major obstacles holding them back are the myths about what makes up an effective strategy. Review this paper to learn the top 7 myths and tips on how to craft an effective data quality management strategy.
Posted: 16 Aug 2012 | Published: 01 Nov 2011

Information Builders

Smarter quality management: The fast track to competitive advantage
sponsored by IBM
WHITE PAPER: A practical approach to quality management (QM) that helps reduce time to market without sacrificing quality in the outcome.
Posted: 10 Nov 2011 | Published: 10 Nov 2011

IBM

The When, Why and How of ERP support for LEAN
sponsored by SYSPRO
WHITE PAPER: LEAN Manufacturing is a powerful approach used by manufacturing companies to drastically improve manufacturing processes. In the business world, it is appropriate to ask how LEAN and ERP interact - if at all. This white paper clarifies the situations where ERP supports LEAN, the benefits of this support and why it only applies to some situations.
Posted: 15 Feb 2010 | Published: 15 Feb 2010

SYSPRO

Reduce risk of applicationfailures: HP Testing and QA Services At A Glance
sponsored by Hewlett-Packard Company
WHITE PAPER: View this resource to learn more about how you can deliver quality management and testing services to eliminate waste in the systems engineering process and reduce the risk of system outages from software failures.
Posted: 08 Oct 2013 | Published: 08 Oct 2013

Hewlett-Packard Company

Maximize asset productivity and operational performance
sponsored by IBM
WHITE PAPER: A "predictive maintenance" approach to enterprise asset management can help give you the visibility you need into your daily operations, reducing operational costs and minimizing asset downtime. In this resource, explore the ins and outs of predictive maintenance, and discover the benefits you could enjoy from this strategy.
Posted: 29 Aug 2013 | Published: 31 Jul 2013

IBM

A Whole Team Approach to Quality
sponsored by Rally Software
WHITE PAPER: Explore this presentation to develop a new approach to quality. Agile projects help build software incrementally, using short iterations of 1-4 weeks to keep development aligned with business needs. Learn more about the benefits of agile development by reading this resource now.
Posted: 21 Dec 2012 | Published: 21 Dec 2012

Rally Software

Performance Testing Center of Excellence
sponsored by Hewlett-Packard Company
WHITE PAPER: If application performance management isn't at the top of your businesses to-do list, it should be. No matter how well-designed your app is, if performance is sluggish end-users won't use it. Read on to learn about a performance management strategy top companies are leveraging, its business value, and more.
Posted: 17 Oct 2012 | Published: 17 Oct 2012

Hewlett-Packard Company

Is Time to Market King?
sponsored by IBM
WHITE PAPER: The common thread of successful software development is enabling collaboration in context - making the process transparent so stakeholders remain informed and empowered to contribute. Once this thread is established, technology can be implemented that provides the glue for stakeholders to collaborate and meet their time to market or goals.
Posted: 10 Nov 2011 | Published: 10 Nov 2011

IBM

Top 10 reasons why HP software customers are moving to IBM
sponsored by IBM
WHITE PAPER: Take a moment to see how many of these top 10 benefits you’re realizing with your HP Software solutions. And then remember: With IBM, you can achieve them all.
Posted: 02 Sep 2011 | Published: 02 Sep 2011

IBM

Oracle Scorecard and Strategy Management
sponsored by Oracle Corporation
WHITE PAPER: This data sheet details how Oracle Scorecard and Strategy Management extends the Oracle Business Intelligence Enterprise Edition with capabilities that enable strategic goals to be communicated across the organization and monitoring progress over time.
Posted: 21 Jun 2011 | Published: 21 Jun 2011

Oracle Corporation

Methodology for Information Quality Management
sponsored by Harte-Hanks Trillium Software
WHITE PAPER: This paper discusses how Trillium Software extends that principle to ensure services are driven by data governance defining the criticality and use for the data, and establishing roles and responsibilities within the business and IT to achieve business goals and objectives.
Posted: 10 May 2011 | Published: 10 May 2011

Harte-Hanks Trillium Software

Application Quality Management
sponsored by Oracle Corporation
WHITE PAPER: Read this white paper to learn how AQM solutions include thorough testing capabilities that can help users identify application quality and performance issues prior to deployment, saving valuable time, money and reputation.
Posted: 13 Apr 2011 | Published: 01 Mar 2010

Oracle Corporation

Managing Quality in Product Line Engineering - An Automotive Story
sponsored by IBM
WHITE PAPER: Read this white paper to receive answers about how to address quality within product line engineering frameworks.
Posted: 30 Mar 2011 | Published: 30 Mar 2011

IBM

Quality Management Across the Product and Application Lifecycle
sponsored by IBM
WHITE PAPER: IBM Rational offers a life-cycle approach to managing quality through quality management solutions, test integration, integrated requirements management and lean collaborative development to help you achieve greater consistency, efficiency and predictability in your delivered solutions. Download this paper to learn more. 
Posted: 23 Mar 2011 | Published: 23 Mar 2011

IBM

Balancing Risk and Complexity with Quality Management
sponsored by IBM
WHITE PAPER: This white paper shows you how a combined IBM and Wind River quality management solution can help you deliver higher-quality products to the marketplace faster.
Posted: 21 Mar 2011 | Published: 21 Mar 2011

IBM

Value-Driven Quality Management for Complex Systems: Six Strategies for Reducing Cost and Risk
sponsored by IBM
WHITE PAPER: This paper looks at quality strategies which deliver a positive operational return on investment, improving quality whilst reducing cost and risk. Read on to learn more.
Posted: 02 Nov 2010 | Published: 08 Jul 2010

IBM

Embedding Analytics into Processes
sponsored by SAS
WHITE PAPER: In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you.
Posted: 30 Jul 2010 | Published: 30 Jul 2010

SAS

Make the Most of Your Customer COE: A 3-Step Approach
sponsored by SAP America, Inc.
WHITE PAPER: To achieve effective objectives and drive effective Application Lifecycle Management, an organization must transform its Customer COE by enhancing the value it delivers to the business. Read this paper to learn so much more.
Posted: 23 Jun 2010 | Published: 23 Jun 2010

SAP America, Inc.

A Lifecycle Approach to Systems Quality: Because You Can’t Test in Quality at the End
sponsored by IBM
WHITE PAPER: This white paper looks at approaches for effectively integrating quality management into lifecycle activities and the potential benefits this can deliver for project and business outcomes.
Posted: 17 Mar 2010 | Published: 17 Dec 2009

IBM

The Automation Evolution: An Analysis of the Evolution of Automation in Software Quality Management
sponsored by IBM
WHITE PAPER: This paper examines the benefits of quality management automation, the progression of its adoption and future opportunities for expanding it.
Posted: 25 Jan 2010 | Published: 25 Jan 2010

IBM

Requirements-Driven Product Development
sponsored by IBM
WHITE PAPER: This document discusses the challenges in implementing DOORS in a rapidly evolving environment and the clear payoffs from using DOORS to integrate across diverse disciplines and to boost the collaborative effort.
Posted: 11 Dec 2009 | Published: 25 May 2009

IBM

Data privacy best practices: time to take action!
sponsored by IBM
WHITE PAPER: This white paper explains the steps you need to consider when developing your privacy strategy and implementing your first data privacy project. Find out how you can help your organization implement best practices in privacy protection and make your privacy project successful from start to finish.
Posted: 04 Sep 2009 | Published: 01 Sep 2008

IBM

Improve Business Performance and Customer Loyalty in 5 Steps
sponsored by Infor
WHITE PAPER: Maintaining strong business performance and customer loyalty require continual vigilance and assessment and performance tools. Read this paper to learn five steps to improve business performance and increase customer loyalty.
Posted: 10 Aug 2009 | Published: 04 Sep 2008

Infor
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QUALITY CONTROL DEFINITION (continued): …  any consumer-related business or service. It is often used in information technology (IT) and consumer electronics.To some extent, QoE is user-dependent because some customers are easier to please than others. The best QoE evaluations are obtained by polling or sampling a large number of subscribers. Major factors that affect QoE include cost, reliability, efficiency, privacy, security, interface user-friendliness and user confidence. Environmental variables that can influence QoE include the user's terminal hardware (for example, hard-wired or cordless telephone set), the working environment … 

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