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Quality Control

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ALSO CALLED: Data Quality Control, Total Quality Management, TQM, Quality Standards
DEFINITION: Quality of Experience (QoE or QoX) is a measure of the overall level of customer satisfaction with a vendor. QoE is related to but differs from Quality of Service(QoS), which embodies the notion that hardware and software characteristics can be measured, improved and perhaps guaranteed. In contrast, QoE expresses user satisfaction both objectively and subjectively. The QoE paradigm can be applied to  … 
Definition continues below.
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QUALITY CONTROL DEFINITION (continued): …  any consumer-related business or service. It is often used in information technology (IT) and consumer electronics.To some extent, QoE is user-dependent because some customers are easier to please than others. The best QoE evaluations are obtained by polling or sampling a large number of subscribers. Major factors that affect QoE include cost, reliability, efficiency, privacy, security, interface user-friendliness and user confidence. Environmental variables that can influence QoE include the user's terminal hardware (for example, hard-wired or cordless telephone set), the working environment … 

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