WHITE PAPER:
The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency.
WHITE PAPER:
This whitepaper explores the sources of friction between business users and IT and offers up recommendations on how to adjust your strategy to minimize these problems.
WHITE PAPER:
This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more.
WHITE PAPER:
Access this resource to learn about an advanced platform for ITSM that can help you empower your end-users to build their own custom applications. Discover the key advantages this approach can offer to your IT shop, end-users, and business as a whole and explore various customer success stories from your peers.
WHITE PAPER:
Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
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Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic.
WHITE PAPER:
This white paper provides insights into getting your organisation positioned for innovation, mobility, integration, and agility. Learn why you need to include applications in your strategy to meet these objectives—and why doing so can help you realise better outcomes.