FREE MEMBERSHIP - Create your personalized Bitpipe Service!  Members: Sign in 
Search Bitpipe: 
  Search Help
IT Management  >  

IT Service Management

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service Management Reports
1 - 25 of 56 Matches Previous Page  |  Next Page
The Trends and Direction of Enterprise Architecture (EA)
sponsored by Infosys Technologies Limited
ANALYST REPORT: Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility.
Posted: 04 Nov 2009 | Published: 04 Nov 2009


Fast, Affordable SAP for Mid-market Chemicals: Advance your Business Agility
sponsored by Atos Origin
WHITE PAPER: This product brochure highlights how mid-market Chemicals companies now have a full SAP solution specifically designed for them through the collaboration of Atos Origin and SAP. The solution is a rapid implementation of SAP and ongoing support services with per-user pricing that fits the budget of this target market.
Posted: 04 Nov 2009 | Published: 04 Nov 2009


Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft
sponsored by Nimsoft, Inc.
CASE STUDY: Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.
Posted: 04 Nov 2009 | Published: 04 Nov 2009


Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management
sponsored by Nimsoft, Inc.
WHITE PAPER: For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
Posted: 04 Nov 2009 | Published: 04 Nov 2009


How IT Can Help Companies Make Better, Faster Decisions
sponsored by SAP AG
WHITE PAPER: IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals.
Posted: 30 Oct 2009 | Published: 30 Oct 2009


Virtualization, Cloud Computing and the IT Service Catalog
sponsored by newScale, Inc.
WEBCAST: In this webcast, learn about an IT service catalog that will help you achieve virtualization benefits like cost savings and IT agility. Discover a new operating model that enables effective virtualization and cloud computing management. Learn how IT can become more cloud-like and explore how to pave the way for an internal cloud.
Posted: 29 Oct 2009 | Premiered: 29 Oct 2009


eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost
sponsored by HP
EBOOK: Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it.
Posted: 28 Oct 2009 | Published: 28 Oct 2009


Reinventing Your Infrastructure with IIMv3
sponsored by CompuCom Systems, Inc.
WHITE PAPER: This paper is the first in a series of white papers designed to provide a complete view of IIMv3 and its value proposition to the enterprise. Look for additional white papers on IT transformation, the IIMv3 architecture, and the Next Generation Data Center.
Posted: 23 Oct 2009 | Published: 23 Oct 2009


Bankinter turns to Intel® Core™2 Processor with vPro™ technology to strengthen IT services support for desktop PCs
sponsored by Intel Technology Provider
CASE STUDY: Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge.
Posted: 15 Oct 2009 | Published: 15 Oct 2009


Implementing Best Practices: The Dell Management Console and ITIL
sponsored by Dell and Symantec
WHITE PAPER: The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.
Posted: 15 Oct 2009 | Published: 15 Oct 2009


Agosto Takes Managed Services to a New Level with Google Apps
sponsored by Google Apps Authorized Reseller Program
CASE STUDY: Read this case study to learn how Agosto used Google Apps to help their client, Dunn Bros', communicate and collaborate between its many store and office locations.
Posted: 15 Oct 2009 | Published: 15 Oct 2009


Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative
sponsored by BoxTone
WHITE PAPER: In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
Posted: 08 Oct 2009 | Published: 08 Oct 2009


Clabby Analytics Research Brief
sponsored by IBM
ANALYST BRIEF: In this Research Brief, Clabby Analytics takes a closer look at IBM’s smarter planet initiative and its dynamic infrastructure strategy. They're defined in broad terms ? attention is given to the bigger picture: Don't overlook business resiliency and security when building a dynamic infrastructure.
Posted: 06 Oct 2009 | Published: 06 Oct 2009


Five Requirements for Greater Efficiency During IT Failures
sponsored by Hewlett-Packard Company
WHITE PAPER: For many companies, the upside to a down economy is an opportunity to consolidate IT operations. Read this white paper for five requirements to attain greater IT efficiency.
Posted: 25 Sep 2009 | Published: 25 Sep 2009


Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free one-day virtual seminar brought to you by BMC Software, Inc.
sponsored by BMC Software, Inc
VIRTUAL SEMINAR: Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.
Posted: 22 Sep 2009 | Published: 22 Sep 2009


Tips for tracing enterprise transactions
sponsored by Forum Systems
PODCAST: SOA governance is comprised of the strategies and technologies that ensure a SOA is developed to meet company standards and expectations.
Posted: 18 Sep 2009 | Premiered: 18 Sep 2009


The MidMarket CIO's Guide to Successful ITIL Implementation
sponsored by SkillSoft Corporation
EDITORIAL RESOURCE GUIDE: Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. This eGuide will answer the common questions that arise when considering implementation as well as introduce you to resources from Skillsoft on ITIL.
Posted: 15 Sep 2009 | Published: 15 Sep 2009


HP Network Lifecycle Services and Solutions: Extend Your Connected World on Every Front
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper details how HP enables an enterprise to get the most from their network investment, giving users fast, secure access to the information they need - whenever they need it - quickly and cost-effectively.
Posted: 10 Sep 2009 | Published: 10 Sep 2009


Aligning For a More Successful Business and IT Development Paradigm
sponsored by Active Endpoints, Inc.
WHITE PAPER: This paper examines how the adoption of SOA (Service Oriented Architecture) can significantly improve Business and IT alignment.
Posted: 09 Sep 2009 | Published: 09 Sep 2009


Size Up Top Security Vendors with Comparative Security Testing
sponsored by ESET
WHITE PAPER: Read this paper to learn the results of a study that examined performance evaluations and comparative tests on the ESET Smart Security Business Edition package as well as other leading solutions.
Posted: 03 Sep 2009 | Published: 03 Sep 2009


Migrate from a Proprietary Server Architecture? - Open Systems Provide Way to Exit Money Pit
sponsored by Dell, Inc. and Intel
ANALYST REPORT: In this down economy, now is the time to examine the total cost of ownership (TCO) of your proprietary server infrastructure and migrate to a more cost-effective open systems platform designed for tomorrow. If this hits home for you, please read on.
Posted: 02 Sep 2009 | Published: 02 Sep 2009


N-central 6.7
sponsored by N-able Technologies
TRIAL SOFTWARE: N-central FREE for one year. Add the #1-rated Network and Systems Management Software to your business for FREE. No charge. No strings. No worries. N-able Technologies is offering you a free one-year subscription to our #1-rated N-central network and systems management software.
Posted: 24 Aug 2009 | Published: 24 Aug 2009


Optimizing Virtualization to Deliver Best-in-Class Outcomes
sponsored by VKernel
WHITE PAPER: This EMA paper (prepared for VKernel) discusses the challenges in achieving virtualization goals in the enterprise and how capacity management can help optimize resource utilization while maintaining performance.
Posted: 24 Jul 2009 | Published: 24 Jul 2009


Schneider Electric - Bringing Facts to the Table
sponsored by Compuware Corporation
PODCAST: Dave Patzwald of Schneider North America talks about how he responded to a direct challenge from his executive team to "fix the systems availability issue."
Posted: 17 Jul 2009 | Premiered: 17 Jul 2009


The Auto Club Group - AAA Attains Executive-level Visibility into Critical Application Performance
sponsored by Compuware Corporation
CASE STUDY: How AAA improved operational efficiency by automating performance-monitoring efforts and provided executive-level dashboards with real-time views of application performance. Also, how AAA established baselines for ongoing performance monitoring and service levels.
Posted: 17 Jul 2009 | Published: 17 Jul 2009

1 - 25 of 56 Matches Previous Page   1  2  3   Next Page
 
IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary
Home | About Us | Contact Us | Advertise with Us | Partner with Us | Site Index
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

Definitions: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Other   TechTarget - The Most Targeted IT Media
TechTarget Corporate Web Site  |   Media Kits  




All Rights Reserved, Copyright 2000 - 2009, TechTarget | Read our Privacy Statement