Communications

WHITE PAPER: In March 2010, Microsoft commissioned Forrester Consulting to examine the total economic impact that enterprises may realize by upgrading from Microsoft Office 2007 to Microsoft Office 2010.

Posted: 25 Oct 2011 | Published: 25 Oct 2011

WHITE PAPER: This white paper explores the critical role of IT for businesses entering emerging markets. Within, you'll find valuable advice from three top IT leaders drawing from their experience in this setting.

Posted: 24 Apr 2012 | Published: 24 Apr 2012

WHITE PAPER: This paper from looks Ovum Research examines the key criteria and considerations you need to be aware of when evaluating your organizations BI and analytics strategy.

Posted: 28 Oct 2010 | Published: 28 Oct 2010

WHITE PAPER: Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: This white paper focuses primarily on the negotiation process, different negotiation styles, and the various elements of communication that affect the outcome. When all is said and done, negotiation is the art and science of convincing the other party that your best outcome is good for them.

Posted: 10 Jan 2011 | Published: 10 Jan 2011

WHITE PAPER: Social Media is rapidly emerging as the next big frontier for customer engagement and interactions. This is projected to grow exponentially over the next 5-6 years as the usage and number of active users of Social Media sites and forums continues to grow.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: This paper highlights the results of a study commissioned to derive what business execution practices are actually driving shareholder value. Read this now and learn why companies that aligned its goals, rated users on the achievement of them and leveraged business execution software to increase their execution achieved elevated stock returns.

Posted: 27 Apr 2012 | Published: 27 Apr 2012

WHITE PAPER: This paper describes how the movement toward broad BPM Programs has changed what companies need in terms of BPM technology and “know how.” We describe 3 steps for establishing a solid foundation for a BPM Program that will enable your organization to scale its process improvement capability in a way that will deliver maximum value to the business.

Posted: 07 Jul 2011 | Published: 07 Jul 2011

WHITE PAPER: Competition has never been so strong and retail organisations are finding they cannot afford to stand still.

Posted: 20 Oct 2011 | Published: 20 Oct 2011

WHITE PAPER: Access this white paper to discover 8 reasons to consider video conferencing and 12 tips for improving the success of the video conferences you hold.

Posted: 04 May 2012 | Published: 04 May 2012