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Guide to using social media for customer support
sponsored by ComputerWeekly.com
WHITE PAPER: Social Media is rapidly emerging as the next big frontier for customer engagement and interactions. This is projected to grow exponentially over the next 5-6 years as the usage and number of active users of Social Media sites and forums continues to grow.
Posted: 21 Oct 2011 | Published: 25 Feb 2011

ComputerWeekly.com

Unsung Heroes - How Routing & Switching Keep the Business Going
sponsored by Cisco Systems, Inc.
WHITE PAPER: Routers and switches are the building blocks for all business communications from data to voice and video to wireless access.
Posted: 02 Feb 2009 | Published: 02 Feb 2009

Cisco Systems, Inc.

How IBM Positioned for Business Growth Using Integrated Business Communications
sponsored by IBM Software Group
WHITE PAPER: This paper describes IBM's experience with and the benefits achieved from basic network convergence and IP telephony, the convergence of applications, and the ability to transform the enterprise business model.
Posted: 20 Jun 2007 | Published: 01 Jan 2007

IBM Software Group

Microsoft and Polycom Strategic Alliance
sponsored by Polycom, Inc.
WHITE PAPER: Learn how Microsoft and Polycom deliver a complete and interoperable end-to-end UC solution that addresses key business challenges like total cost of ownership (TCO), productivity, efficiency, and team collaboration.
Posted: 15 Feb 2011 | Published: 15 Feb 2011

Polycom, Inc.

Make a Match: Four Tips for Picking a VoIP Partner
sponsored by Cisco Systems, Inc.
WHITE PAPER: When your business wants to gain the advantages of voice over IP (VoIP) and unified communications (UC) technology, where will you find the expertise to do it? How do you choose a partner that’s right for you? Continue reading to gain advice from four small businesses.
Posted: 20 Jan 2011 | Published: 20 Jan 2011

Cisco Systems, Inc.

Plantronics UC Toolkit Planning FAQ
sponsored by Plantronics
WHITE PAPER: The Plantronics UC Toolkit, Planning FAQ addresses the most common questions IT organizations raise when planning UC audio device deployments.  
Posted: 10 Feb 2011 | Published: 10 Feb 2011

Plantronics

Dialing for Dollars: Nine Tips on Call Prospecting
sponsored by Cisco Systems, Inc.
WHITE PAPER: The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling.
Posted: 20 Jan 2011 | Published: 20 Jan 2011

Cisco Systems, Inc.

SAP BusinessObjects Edge Business Agility for Midsize Companies
sponsored by SAP America, Inc.
WHITE PAPER: As a midsize company, you need to be faster and more focused than your bigger competitors. The SAP BusinessObjects Edge Strategy Management application helps you develop the business agility to quickly align resources and execute changing strategies to drive efficiency and profitability.
Posted: 09 Mar 2011 | Published: 09 Mar 2011

SAP America, Inc.

Business-Class Security and Compliance for On-Demand Instant Messaging
sponsored by WebEx Communications, Inc.
WHITE PAPER: Instant messaging (IM) can increase productivity, but not without potentially compromising the security and privacy of the information that is being shared. Read this paper to learn how your organization can securely meet its business goals with IM.
Posted: 16 Feb 2007 | Published: 01 Dec 2006

WebEx Communications, Inc.

Paving the Way for Business Innovation with Integrated Business Communications
sponsored by IBM Software Group
WHITE PAPER: This paper provides an overview of opportunities and benefits and includes two "before and after" scenarios -- one in financial services and one in healthcare -- that demonstrate how IBM clients have benefited from integrated business communications.
Posted: 20 Jun 2007 | Published: 01 Jan 2007

IBM Software Group
 
 
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