IT Service Industry

WEBCAST: Serena Orchestrated Service Management is a process-based ITSM solution that offers reduced TCO, speedy issue resolution,end-to-end visibility and improved user satisfaction. View this two-minute demo to see how and why it is so effective.

Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

PODCAST: In this exclusive podcast, listen as Steve Mallard, IT manager and computer IT master teacher at the Tennessee Technology Center, discusses IT consumerication and Mallard's advice on how to prepare students for careers in IT.

Posted: 25 May 2012 | Premiered: 25 May 2012

WEBCAST: This webcast explores the topic of BYOD in the enterprise in order to help you decide whether your organization is ready for the challenges of BYOD, and also details the solutions available to help ease these challenges.

Posted: 20 Apr 2012 | Premiered: 20 Apr 2012

VIDEO: View this brief video to learn how original equipment manufacturer (OEM) supplier Ralco Industries was able to reduce on-hand inventory by 15% and freight costs by over 20%, improve product quality and customer service, and create process consistency with an implementation of easy-to-use, online enterprise resource planning (ERP) software.

Posted: 26 Mar 2012 | Premiered: 26 Mar 2012

WEBCAST: Unified Communications (UC) has become a game-changer for today’s businesses. Watch this video to learn the factors you need to consider when implementing a UC strategy in your organization.

Posted: 18 Apr 2012 | Premiered: 18 Apr 2012

PODCAST: Access this podcast and learn how one CIO's innovative thinking lead to the creation of Video Remote Interpreting (VRI). Gain insight into what inspired the innovation, how it was created,

Posted: 25 May 2012 | Premiered: 25 May 2012

PODCAST: Listen to this podcast with Christopher Perretta, executive VP and CIO of State Street Corp., the Boston-based financial services provider, as he discusses building an industrial-strength private cloud. Learn why the security and integrity of data is as valuable as currency in the banking business and why a public cloud wouldn't cut it.

Posted: 13 Mar 2012 | Premiered: 13 Mar 2012

VIDEO: This exclusive interview with Sr. Systems Manager of Blue Cross Blue Shield Florida, Victor Miller, discusses how Blue Cross Blue Sheild optimized their development and operations with a system that improves collaboration between the teams.

Posted: 27 Apr 2012 | Premiered: 27 Apr 2012

WEBCAST: View this webcast to learn how IBM's Watson can positively impact the changing face of Health IT today.

Posted: 16 Mar 2012 | Premiered: 16 Mar 2012

VIDEO: View this brief video to learn how SAP's mobile technology is helping Standard Bank, the largest bank in Africa, dramatically transform its banking services to better serve its customers.

Posted: 27 Mar 2012 | Premiered: 27 Mar 2012

VIDEOCAST: Access this resource to learn how to effectively manage your health care data storage growth needs.

Posted: 09 Mar 2012 | Premiered: 09 Mar 2012

VIRTUAL SEMINAR: What happens to your PCI compliance when you transition to the cloud? The security issues within the cloud are well-known and PCI is a serious security concern. Access this virtual seminar to learn how to stay PCI compliant while leveraging cloud services.

Posted: 04 May 2012 | Premiered: 04 May 2012

WEBCAST: This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.

Posted: 04 Apr 2012 | Premiered: 04 Apr 2012

VIDEO: This transformation workshop seeks to foster a collaborative effort to enable an integrated modernized IT environment. Check out this brief video to get a preview of the application transformation workshop that clients are calling "a day well spent".

Posted: 21 Sep 2011 | Premiered: 21 Sep 2011

WEBCAST: This webcast demonstrates how Kettering Health Network replaced an enterprise-wide legacy interface engine with InterSystems Ensemble in just 4 months, resolving critical legacy interface issues and establishing an IT platform that will satisfy future needs and projects.

Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.

Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

WEBCAST: Access this webcast to learn how IBM Enterprise Content Management capabilities (case management, content and predictive analytics, and document imaging and capture) can help reduce hospital readmissions, increase patient care and management, and lower administrative costs.

Posted: 16 Mar 2012 | Premiered: 16 Mar 2012

WEBCAST: This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits.

Posted: 20 Nov 2005 | Premiered: 20 Nov 2005

WEBCAST: Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

Posted: 05 Jan 2012 | Premiered: 05 Jan 2012

WEBCAST: This webcast introduces IBM Content and Predictive Analytics for Healthcare, the first Ready for Watson solution.

Posted: 16 Mar 2012 | Premiered: 16 Mar 2012

VIDEO: This video explores how consulting services can help teams and managers rise above day-to-day business to put their application modernization needs into focus. Listen now to learn more about how industry veternas can help you build a roadmap to transform your business.

Posted: 16 Sep 2011 | Premiered: 16 Sep 2011

TRIAL SOFTWARE: Health care facilities rely on scanning tools for their paper-based health records and medical imaging. Download the free trial of this desktop scanner connectivity solution, offering stable, secure and seamless image acquisition in hosted environments.

Posted: 13 Feb 2012 | Premiered: 13 Feb 2012

VIDEOCAST: The cloud computing industry has been evolving over recent years and is expected to continuously advance in the future. Access this video to learn how the cloud can help your business to improve ROI, agility and customer satisfaction.

Posted: 06 Jan 2012 | Premiered: 06 Jan 2012

WEBCAST: Data centers are a complex and critical part of today’s business infrastructure, usually built up over a period of time. But what happens when you have to move an entire data center at once? This resource presents key points when moving a data center.

Posted: 10 Nov 2011 | Premiered: 10 Nov 2011

PODCAST: In this exclusive podcast, listen as Nicole Bradberry, CIO of Rise Health Inc., describes the process of building a custom web application that her enterprise now utilizes to handle intake and aftercare procedures for primary care physicians. Gain insight into the IT innovation that landed Bradberry the coveted Business Harmonization Award.

Posted: 24 May 2012 | Premiered: 24 May 2012