e-Logistics Services

CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

EGUIDE: In this infographic, we take a look at what IT departments are investing in, how IT departments will evolve over the next 12 months and which sectors will see the biggest budget increases. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.

Posted: 23 Apr 2019 | Published: 23 Apr 2019

EZINE: In this week's Computer Weekly, IBM is splitting in two, hiving off its services business to focus on hybrid cloud – we examine what it means for CIOs. Our new buyer's guide looks at how intelligent workload management can cut cloud complexity. And we analyse how getting backup right can help tackle ransomware threats. Read the issue now.

Posted: 19 Oct 2020 | Published: 20 Oct 2020

RESOURCE: Access this blog post to evaluate 3 key takeaways when CFOs collaborate with IT to fuel cost management strategies in order to improve liquidity positions.

Posted: 04 Sep 2020 | Published: 04 Sep 2020

WHITE PAPER: In this case study, discover more about how Atlas Schindler revamped their legacy service desk platform to better support not only customers, but their own users as well. Plus, find out how they implemented process automation, virtual agents, and more cutting edge IT technologies.

Posted: 21 Nov 2018 | Published: 21 Nov 2018

VIDEO: This video gives you an overview of how Softline Solutions can help you to achieve Compliance, Control & Cost savings for you IT. Softline Solutions is ServiceNow's Premier Partner to help get the most value out of SAMPro.

Posted: 11 Nov 2020 | Premiered: 11 Nov 2020

EGUIDE: There are still many questions around AIOps. Once an AIOps tool or platform recognizes an anomaly, can the AI evaluate possible responses? And when it selects a likely resolution, can it act quickly to execute the fix? This E-Guide aims to answer these questions and everything AIOps. Download now to learn more.

Posted: 19 Jan 2021 | Published: 15 Jan 2021

EZINE: Dutch military intelligence have released a lot of details about the attempted to hack into the networks of the Organisation for the Prohibition of Chemical Weapons (OPCW) in The Hague.

Posted: 06 Dec 2018 | Published: 13 Dec 2018

WHITE PAPER: As new developments emerge in the cloud, companies are starting to realize that open, flexible solutions are needed to ensure their IT architecture can deal with whatever change the future brings. Read on to learn how Red Hat is partnering with IBM and SAP to create open, consistent development experiences across VMs, containers, and more.

Posted: 16 Oct 2020 | Published: 25 Jun 2020

EZINE: Sweden's Handelsbanken is cutting its branch network by nearly half, which means more money will be invested in IT. But it's not just Sweden and the Nordics – banks across the world are watching the fintech industry demonstrate to consumers what banking can be like if the right technology is in place.

Posted: 15 Nov 2020 | Published: 26 Nov 2020