Web Self Service

EBOOK: Corinium Global Intelligence recently asked 100 C – level professionals how they optimize customer service within their organization. Access this eBook to explore the results from the study, and review the about the 5 keys to a successful customer service operation.

Posted: 24 Jan 2020 | Published: 24 Jan 2020

WHITE PAPER: The right talent management solution can drive objectives, productivity, employee engagement & development, and support value offerings to customers. Access this whitepaper to discover questions that focus in on talent management topics such as topic strategy, talent tools, and the cost of employee turnover.

Posted: 20 Jan 2020 | Published: 20 Jan 2020

WEBCAST: There’s a lot of discussion around the benefits AI can provide—especially in customer service. But can it really live up to all the hype? Find out in this webinar, which delves into 1 healthcare organization’s experience implementing AI in their self-service strategy and the benefits they achieved.

Posted: 11 Mar 2020 | Premiered: Mar 11, 2020

RESOURCE: Access this infographic to view recent trends in customer behavioral data analysis in organizations like yours and to discover how to generate actionable insights of your own.

Posted: 23 Apr 2020 | Published: 23 Apr 2020

WHITE PAPER: B2B is a critical area for telecom—especially with enterprise technology spending on the rise, and the emergence of the cloud, IoT, big data, and other trends. Find out how ServiceNow can help CSPs capitalize on that trend and not fall victim to B2B customer churn and SLA penalties in this white paper.

Posted: 28 Jan 2020 | Published: 28 Jan 2020

WHITE PAPER: Research has shown that 86% of consumers are willing to pay more for a great experience, while 89% will leave due to a poor experience. And by the end of 2020, customer experience will overtake price and product to become the key brand differentiator. Find out the Vonage journey.

Posted: 23 Mar 2020 | Published: 23 Mar 2020

EGUIDE: Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms

Posted: 24 Jan 2020 | Published: 24 Jan 2020

VIDEO: How can your organization put customer outcomes front and center while incorporating end to end robotic automation? Access this video from Pega to learn more.

Posted: 18 May 2020 | Premiered: 18 May 2020

WHITE PAPER: According to this Gartner Magic Quadrant report, 1 in 5 workers engaged in nonroutine tasks will rely on AI to do their jobs. Read on to learn how the top intelligent business process management tools stack up against one another – and which tools are emerging ahead of the pack.

Posted: 21 May 2020 | Published: 30 Jan 2019

EGUIDE: It’s the consumers that decide what differentiates a brand in current markets. Savvy midsize retailers committed to thriving in this age of the consumer will embrace an always-on, omnichannel environment and consider 6 key questions—keep reading to find out what they are, and discover other tips for consumer success.

Posted: 10 Apr 2020 | Published: 10 Apr 2020