Video: How Will Customer Experience Change in 2021?
sponsored by Alchemer
WEBCAST:
In this webcast from Alchemer, hear the company’s CEO, VP of Customer Success, and Director of Growth Marketing discuss their prediction for how customer experience will change throughout 2021. Access it here to learn 5 trends they have forecasted.
Posted: 18 Feb 2021 | Premiered: Feb 18, 2021
|
|
|
When moments matter.
sponsored by Adobe
WHITE PAPER:
When you can build a bridge between real-time insights and real-time action, you can deliver highly relevant experiences—right when your customers are ready to engage. Explore how your team can incorporate real-time data and analytics into your customer engagement solutions in this guide.
Posted: 29 Mar 2021 | Published: 29 Mar 2021
|
|
|
The Total Economic Impact™ Of Salesforce Case Management Solutions For Government
sponsored by Salesforce
ANALYST REPORT:
Forrester’s research has shown that the need to improve customer service and customer experience (CX) has never been more important—especially for the public sector. To better understand the benefits and risks of CX investments, Forrester interviewed 6 government customers with years of experience using Salesforce case management solutions.
Posted: 02 Dec 2020 | Published: 02 Dec 2020
|
|
|
How Scandit Augmented Reality (AR) Can Transform The Customer Journey In Your Store
sponsored by Scandit
WHITE PAPER:
In this guide, learn how adding Augmented Reality (AR) to self-scanning shopping applications can transform the customer journey in your store. Open the guide here.
Posted: 25 Mar 2021 | Published: 25 Mar 2021
|
|
|
A Computer Weekly buyer's guide to next-generation retail technology
sponsored by ComputerWeekly.com
EGUIDE:
Customers' shopping habits were changing long before the coronavirus pandemic accelerated the e-commerce boom. In this 18-page buyer's guide, Computer Weekly looks at the tech innovations retailers are using to adapt and better serve customers.
Posted: 04 Jan 2021 | Published: 04 Jan 2021
|
|
|
The Real-World Guide to Managing Remote Teams with CXone
sponsored by NICE inContact
WEBCAST:
In this interactive workshop, learn how you can better manage your remote contact center agents with NICE inContact’s CXone. You’ll also be provided with a workbook you can use as a real-life reference once you’re back in the office. Watch now to get started.
Posted: 15 Jan 2021 | Premiered: Jan 15, 2021
|
|
|
Customer Engagement: How To Expand Capacity For Whatever Comes Next
sponsored by ServiceNow
EBOOK:
What can be done to prepare customer service to handle whatever tomorrow may bring? Explore the 6 best practices of customer service leaders in this eBook.
Posted: 23 Nov 2020 | Published: 23 Nov 2020
|
|
|
Freshdesk Helped Bridgestone Set Up an Intuitive Helpdesk
sponsored by Freshworks
CASE STUDY:
Jump into this case study to learn how Bridgestone, the world’s largest tire production and distribution company, adopted a customer service helpdesk tool to integrate disparate lines of communication, ease the role of service agents, and increase productivity.
Posted: 18 Sep 2020 | Published: 18 Sep 2020
|
|
|
Getting the best out of robotic process automation
sponsored by ComputerWeekly.com
EGUIDE:
IT leaders are used to doing more with less, but the pandemic has forced many organisations to reassess whether the way processes have always been run, is optimal. With people having to work from home, many organisations have needed to automate previous manual tasks, in order to remain operational.
Posted: 19 Feb 2021 | Published: 19 Feb 2021
|
|
|
The Digital Retailer
sponsored by TIBCO
VIDEO:
The retail industry has been massively disrupted by digital transformation, as many brick and mortar stores have had to struggle with customers demanding a personalized, online experience. Watch this video to learn how to overcome the challenges facing this industry with omnichannel experiences, mobile optimization, and more.
Posted: 25 Aug 2020 | Premiered: 25 Aug 2020
|
|
|
|
|
|
