Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER:
Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008
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Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO:
Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008
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Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER:
Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007
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Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER:
While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011
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If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER:
This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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Chaucer Produces Business-Critical Risk Analytics with Automated Workflows
sponsored by K2
CASE STUDY:
Chaucer, a leading provider of global insurance services, was looking to make the processes they use to perform risk analyses for its customers more iterative and automated. Find out how they enhanced insight into and control over their risk analysis request processes by updating their workflow management tools.
Posted: 13 Mar 2018 | Published: 13 Mar 2018
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A Powerful Marketing Technology Duo: Customer Data and Demand-Side Platforms
sponsored by Tealium
WHITE PAPER:
Find out how to take a data-driven, customer-centric approach to your marketing strategies with customer data platforms (CDPs) and demand-side platforms (DSPs).
Posted: 15 Feb 2018 | Published: 31 Dec 2017
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A Closer Look at Genesys PureCloud
sponsored by Genesys
ANALYST REPORT:
Inside, analysts from Nucleus Research examine the experiences of organizations using cloud contact center solutions to respond to customer requests through their communication channel of choice, and more.
Posted: 21 Mar 2018 | Published: 31 Aug 2017
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Use Gamification and Workforce Optimization to Help Improve Your Customer Experience
sponsored by Verizon
VIDEO:
Learn about the right tools to kindle employee excitement and the importance of attracting and retaining high quality talent with workforce optimization. Also uncover why you need to provide unique, personalized CX to gain new customers and keep the ones you have.
Posted: 22 Mar 2018 | Premiered: 05 Oct 2016
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Digital Intelligence Briefing: 2018 Marketing Trends
sponsored by Adobe Systems, Inc.
RESEARCH CONTENT:
To investigate how top performing companies are riding the digital wave, Econsultancy's 2018 Digital Trends report details the findings from a global survey of 12,795 marketing, creative, and technology professionals. Explore the report's key findings to learn how CX, AI, and integrated platforms are changing marketing.
Posted: 01 Mar 2018 | Published: 01 Mar 2018
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