Create High-Value Customer Experiences in the Field like HP Indigo
sponsored by ServiceNow
WEBCAST:
Watch this webinar to hear from Jonathan Zur, Service Program Manager at HP Indigo, as he explains how product uptime and customer satisfaction improved after ServiceNow helped the company enlist field service engineers as mobile case agents who could schedule their own visits.
Posted: 18 May 2020 | Premiered: May 18, 2020
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Manufacturing Intelligence in the Age of Industry 4.0 and the IoT
sponsored by TIBCO
WHITE PAPER:
Expanding analytic capabilities can help manufacturers ignite business digitization, costs optimization, innovation, and digital disruption resilience. Download this white paper to explore the key areas of opportunity that organizations should consider when trying to achieve smarter manufacturing.
Posted: 21 Feb 2020 | Published: 21 Feb 2020
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Prepping for the Holidays
sponsored by Kustomer
WHITE PAPER:
While the holiday season is a happy time for businesses and consumers alike, it can be stressful when customer service inquiries are spiking by almost 120%, like they did in 2019. Read this white paper to learn why omnichannel support is necessary for innovative businesses, how to best provide customers with the self-service they crave, and more.
Posted: 18 Sep 2020 | Published: 18 Sep 2020
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Why to Integrate Your CPQ & ERP Systems, Plus Tips For Getting Started
sponsored by AllCloud
RESOURCE:
If your business uses both CPQ and ERP systems and you haven’t yet integrated the two, then these types of benefits are well within reach. Download this blog post for a look at everything you need to know about why integrating these two systems makes such a big difference, common use cases for doing so and pitfalls to avoid along the way.
Posted: 08 Sep 2020 | Published: 08 Sep 2020
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Adaptive Customer Excellence
sponsored by DXC
EBOOK:
Fortunately, there's now a way to transform Customer Experience by transforming your contact centre in line with your overall digital strategy.
Posted: 10 Sep 2020 | Published: 10 Sep 2020
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What to Look for in a Customer Service Software Solution
sponsored by Kustomer
WHITE PAPER:
Surveys show that 66% of customers aged 25 to 44 believe the customer is always right. With customers demand more than ever, how can you deliver on these lofty expectations? Find out in this white paper.
Posted: 18 Sep 2020 | Published: 18 Sep 2020
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Using SMS and Email to Engage Your Customers in 2020
sponsored by Twilio
WHITE PAPER:
Access this e-book to learn 6 SMS best practices as well as common SMS mistakes to avoid, companies already using SMS with email, and much more.
Posted: 29 Jul 2020 | Published: 29 Jul 2020
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Checklist: Managing Work-from Home Contact Center Agents
sponsored by NICE inContact
WHITE PAPER:
Download NICE inContact’s Remote Agent Checklist to help you prepare in the event your organization is forced to work from home.
Posted: 13 Apr 2020 | Published: 13 Apr 2020
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HybridOps: Why It’s Important for Business
sponsored by PagerDuty
WHITE PAPER:
Access this white paper to learn 3 characteristics that leading high-performing HybridOps organizations share, which will lead to resolving disruptions quicker than ever while keeping up with the speed of business.
Posted: 04 Aug 2020 | Published: 04 Aug 2020
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The CX Pro’s Guide to Speech Analytics
sponsored by CallMiner
WHITE PAPER:
Speech analytics solutions have traditionally been used by the contact center, but that may be changing as more organizations adopt them elsewhere. Download this “CX Pro’s Guide to Speech Analytics” to explore all the need-to-know details and learn how you can use them to enhance and improve CX.
Posted: 19 Mar 2020 | Published: 19 Mar 2020
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