Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO:
Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008
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Conversational UX: The Why and How of Chat Strategy
sponsored by Avtex
WEBCAST:
Watch this webinar to learn how a more conversational UX can create a seamless, 24/7-ready CX and free up your agents for more complex problems.
Posted: 27 Sep 2019 | Premiered: Sep 27, 2019
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How CXone Empowers Contact Center Agents
sponsored by NICE inContact
VIDEO:
View this brief video to learn how NICE CXone can help your contact center reduce training time, improve agent retention, and streamline true omnichannel interaction.
Posted: 15 Aug 2019 | Premiered: 15 Aug 2019
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4 Critical Business Challenges Faced by Support
sponsored by Coveo
RESOURCE:
Customer expectations are changing faster than ever before. Do you know what to expect? View this infographic to explore the 4 critical business challenges facing modern support organizations and learn how AI-powered search can provide help.
Posted: 19 Aug 2019 | Published: 19 Aug 2019
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A DMI Consumer Survey
sponsored by DMI Inc
WHITE PAPER:
Discover key findings from a consumer practices survey, and actionable guidance from experts on e-commerce, CX, AI and more by reading this white paper—and then turn the insights into CX improvements that deliver added consumer convenience.
Posted: 02 Oct 2019 | Published: 02 Oct 2019
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Integrating CRM and Contact Center Technologies to Improve Customer Experience
sponsored by Avtex
WHITE PAPER:
View this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software.
Posted: 25 Sep 2019 | Published: 31 Dec 2017
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Everything You Need to Know About Customer Experience Management
sponsored by Salesforce
RESOURCE:
72 percent of Americans reported being far more likely to shop with brands that are known for delivering top-notch customer service—says SurveyMonkey. Use this blog post to learn why customer experience (CX) is so important right now, and how you can ensure that the CX you provide truly differentiates your brand.
Posted: 11 Oct 2019 | Published: 11 Oct 2019
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Top Tips to Boost Conversions with Personalized Site Search
sponsored by Coveo
WHITE PAPER:
Read this white paper for best practices and technical notes that will ensure you—and your customers—get the most from your site search.
Posted: 30 Sep 2019 | Published: 30 Sep 2019
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Seven Steps Closer to Intelligent Customer Engagement
sponsored by Informatica
WHITE PAPER:
Personalizing the customer experience (CX) is the most important goal of leading data-driven marketers—but, there is an obstacle commonly found when approaching a new personalization initiative. Read this e-book to learn the root cause of CX chaos that is preventing proper customer data use, and how to overcome it.
Posted: 14 Aug 2019 | Published: 14 Aug 2019
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Improving Customer Experience Through Enhanced Employee Experience
sponsored by Avtex
WEBCAST:
View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.
Posted: 26 Sep 2019 | Premiered: Apr 4, 2018
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