LONG HOLD TIMES ARE KILLING YOUR CUSTOMER EXPERIENCE
sponsored by RingCentral
WHITE PAPER:
If one thing is clear, it’s that customers absolutely hate being left on hold. Addressing this issue requires investment in strategies like proactive customer engagement, the development of digital channels for customer service, and chatbot incorporation. Read this white paper to learn more about boosting the call center customer experience.
Posted: 18 Dec 2020 | Published: 18 Dec 2020
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Manage field service efficiently and safely during challenging times
sponsored by ServiceNow
EBOOK:
Providing excellent field service is critical to improving customer satisfaction. It’s driving many organizations to move away from manual tools and embrace digitization for these processes. Learn about the benefits of modernizing your field service management strategy, as well as the 6 best practices for a successful transformation in this eBook.
Posted: 15 Dec 2020 | Published: 15 Dec 2020
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Customer Success Story: MoneyGram
sponsored by NICE CXone
CASE STUDY:
Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.
Posted: 15 Jan 2021 | Published: 15 Jan 2021
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You Don't Just Want Answers, You Want the Right Answers!
sponsored by Serviceaide
WEBCAST:
Scripted chatbots and virtual agents are more different than you think. In this webinar, learn exactly what sets the two technologies apart. The webinar also provides insight into how automation and knowledge management are powering intelligent virtual agents in customer support.
Posted: 12 Jun 2020 | Premiered: Feb 6, 2020
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The Real-World Guide to Managing Remote Teams with CXone
sponsored by NICE CXone
WEBCAST:
In this interactive workshop, learn how you can better manage your remote contact center agents with NICE inContact’s CXone. You’ll also be provided with a workbook you can use as a real-life reference once you’re back in the office. Watch now to get started.
Posted: 15 Jan 2021 | Premiered: Jan 15, 2021
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How to Build a World-Class Customer Journey
sponsored by Liongard
EBOOK:
In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.
Posted: 25 Jan 2021 | Published: 25 Jan 2021
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Billion Dollar Blindness
sponsored by TechTarget
WEBCAST:
Access this webcast to learn how using the latest intent data and AI-driven technologies can transform their productivity and yields from a market, an ICP, or a set of named ABM accounts.
Posted: 26 Feb 2020 | Premiered: Feb 19, 2020
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The New CX Mandate
sponsored by Freshworks
WHITE PAPER:
Open up this white paper to explore insights and predictions from 175 CX leaders about the future of contact centers in retail, including how to manage shopper expectations, understand 2021 priorities and more.
Posted: 16 Apr 2021 | Published: 16 Apr 2021
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The Role Technology Plays in Patient Engagement
sponsored by ServiceNow
EGUIDE:
Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.
Posted: 29 Aug 2019 | Published: 29 Aug 2019
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Advanced self-service platforms open new customer frontiers
sponsored by SearchCRM
EBOOK:
Customer service and self-service platforms and chatbots can improve the customer experience, but they can also frustrate users. Read this e-book to learn what works, what doesn't and what needs improvement.
Posted: 22 Jul 2019 | Published: 22 Jul 2019
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