Web Self Service

CASE STUDY: Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.

Posted: 15 Jan 2021 | Published: 15 Jan 2021

RESOURCE: The most important goal of digital transformation is to enhance the customer experience. In this article, learn 6 ways your business can use digital transformation to impact CX for the better. Read more here.

Posted: 23 Jun 2020 | Published: 23 Jun 2020

WHITE PAPER: If one thing is clear, it’s that customers absolutely hate being left on hold. Addressing this issue requires investment in strategies like proactive customer engagement, the development of digital channels for customer service, and chatbot incorporation. Read this white paper to learn more about boosting the call center customer experience.

Posted: 18 Dec 2020 | Published: 18 Dec 2020

WHITE PAPER: Consumers across the Americas have prioritized speed and efficiency since the first drive-through was invented. So how do you improve the consumer experience for these customers? Check out this Verizon white paper to learn how your customer experience strategy can be improved and acted upon in the Americas.

Posted: 22 Jul 2020 | Published: 19 Jun 2019

WHITE PAPER: Whether traditional or digital, communications are the primary customer touchpoint for most organizations. Explore 5 best practices to take customer communications to the next level, and deliver a top-notch CX, in this white paper.

Posted: 09 Dec 2020 | Published: 09 Dec 2020

ANALYST REPORT: In this report, Ovum names the 9 market leaders—as well as 2 market challengers—that are making the most out of AI with their virtual assistants. Explore the key findings here.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

RESOURCE: Read this brief case study to see how using Fractal's AI-powered tool, dCrypt, helped one Fortune 500 retailer improve their overall customer care operations framework, and customer experience—while improving operational performance by 20%.

Posted: 28 Sep 2020 | Published: 28 Sep 2020

CASE STUDY: Xero's customer experience (CX) team previously relied on emails to share guidance and documentation. When CX started using Slack, the team reorganized. The team now have 30 to 40 Slack channels —virtual spaces where teams can share messages, files and tools, and the customer support flow is smooth and streamlined. See how they did it.

Posted: 18 Dec 2020 | Published: 18 Dec 2020

CASE STUDY: Download this case study to see how hybrid PaaS provider, Cloud Gateway, was able to create the dynamic service management model they needed with the help of ServiceNow.

Posted: 23 Nov 2020 | Published: 23 Nov 2020

VIDEO: ServiceNow Customer Service Management enhances business agility with improved processes for agents and expanded service channels for customers. Learn more about these new capabilities plus more and see them in action with demos.

Posted: 03 Nov 2020 | Premiered: 03 Nov 2020