Web Self Service

WHITE PAPER: Many customer support agents are overworked and overburdened with around the clock support, management headaches, and budget constraints. As a result, businesses are considering hiring digital staff to help ease the load. Learn more about the future of virtual agents in IT in this guide.

Posted: 12 Jun 2020 | Published: 12 Jun 2020

EGUIDE: Automating business processes can save time and money. In this 15-page buyer's guide, Computer Weekly looks at how BPA can expand into new areas, the opportunities artificial intelligence has to offer and why it's so important to assess what's working optimally.

Posted: 07 Dec 2020 | Published: 07 Dec 2020

EGUIDE: Contact center managers can't expect agents to perform flawlessly without a solid training program. This collection explores tips and best practices to develop and implement call center agent training programs.

Posted: 19 Nov 2021 | Published: 19 Nov 2021

RESEARCH CONTENT: This time for customer service innovation is now. Access this report to uncover the top six customer service trends emerging in the next 3 to 5 years, to help you prepare for what’s to come and stay ahead of the competition.

Posted: 04 Aug 2021 | Published: 04 Aug 2021

CASE STUDY: Examine this short case study to learn how Open Universities Australia partnered with LivePerson to scale automation across channels, boosting customer satisfaction scores by 20% and improving lead generation with a bot that resulted in 250% ROI within the first six weeks of its launch.

Posted: 15 Jul 2021 | Published: 15 Jul 2021

WHITE PAPER: Expanding analytic capabilities can help manufacturers ignite business digitization, costs optimization, innovation, and digital disruption resilience. Download this white paper to explore the key areas of opportunity that organizations should consider when trying to achieve smarter manufacturing.

Posted: 21 Feb 2020 | Published: 21 Feb 2020

WEBCAST: One of the strongest assets a business can have is a loyal customer base—a base that doesn’t just renew business but believes in your brand and advocates for it. Watch this webinar to learn the multifaceted approaches that can build customer loyalty, ways you can measure this faith, and how this can improve the employee experience too.

Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.

Posted: 16 Jul 2019 | Published: 16 Jul 2019

EGUIDE: Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.

Posted: 12 Jun 2018 | Published: 06 Jun 2018

EGUIDE: Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.

Posted: 23 May 2018 | Published: 23 May 2018