All resources sponsored by:

ShoreGroup

18 Matches
The Evolution of Convergence
sponsored by ShoreGroup
WHITE PAPER:HCI doesn't necessarily require you to replace existing infrastructure to be of immediate value. Read this white paper to learn more about a hyper-converged system—Cisco Hyperflex—designed to give you full flexibility to scale your environment.
Posted: 07 Aug 2018 | Published: 31 Dec 2017
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The Cloud Provides Critical Flexibility for Contact Centers
sponsored by ShoreGroup
RESOURCE:A digital infrastructure built on cloud technology can deliver flexibility and other advantages for contact centers. Find out why flexibility is key to effortless, seamless customer interactions of a true omnichannel contact center.
Posted: 25 Jul 2018 | Published: 29 Jun 2018
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Advanced Contact Center Reporting Conquers Digital Mess
sponsored by ShoreGroup
RESOURCE:In this blog, learn about the digital paydirt of customer data, and how advanced reporting for the modern contact center allows you to gain insights on customer interactions to provide better experiences.
Posted: 25 Jul 2018 | Published: 25 May 2018
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Better Contact Center Reporting: 2 Reports to Improving Analytics to Drive Key Business Objectives
sponsored by ShoreGroup
WHITE PAPER:In this white paper, learn about the 2 main routes to better contact center reporting and analytics, and how the route you choose can keep you on the right track.
Posted: 25 Jul 2018 | Published: 25 Jul 2018
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Advanced Reporting and Analytics Offer Digital Paydirt
sponsored by ShoreGroup
RESOURCE:In this blog, learn about the digital paydirt of customer data, and how advanced reporting for the modern contact center allows you to gain insights on customer interactions to provide better experiences.
Posted: 24 Jul 2018 | Published: 15 Jun 2018
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Redundancy in Cloud Computing Means Checking Four Areas
sponsored by ShoreGroup
WHITE PAPER:Building a redundancy protocol into your cloud architecture is a critical step towards negating the effects of long outages and subsequent data loss. Continue reading to learn how redundancy comes into play at the four levels of IT and how to prioritize the levels most important to your data center.
Posted: 24 Jul 2018 | Published: 06 Jun 2018
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An IT Checklist for Cloud Based Global Architecture Solutions
sponsored by ShoreGroup
WHITE PAPER:Click to find an actual checklist, built to be used as an organized way to comb through individual vendor features from uptime capabilities to contingency plans. Use it to help cut through vendor jargon and ensure that your decision leaves your organization with a reliable, flexible, and ultimately secure cloud solution.
Posted: 23 Jul 2018 | Published: 31 Dec 2017
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Managed Services Providers are More than Just Gurus
sponsored by ShoreGroup
RESOURCE:From networking to cloud management, find out how other organizations are taking advantage of MSPs, and learn about 3 key areas that many businesses may not think about when outsourcing care of their IT environment to a MSP.
Posted: 16 Jul 2018 | Published: 19 Mar 2018
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The Cloud is Not New; Figuring Out How to Use It May Be
sponsored by ShoreGroup
RESOURCE:Discover how you can most the most out of your multi-cloud implementation with upfront planning, so you can enjoy the many network-based benefits.
Posted: 09 Apr 2018 | Published: 27 Feb 2018
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Three Ways Managed Service Providers Can Help With IT Cost Management
sponsored by ShoreGroup
WHITE PAPER:Open this blog to see the benefits of using a managed service provider (MSP). Take these simple steps to reduce personnel costs, reduce downtime and business disruptions, and bring unique knowledge to the table.
Posted: 06 Apr 2018 | Published: 28 Mar 2018
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Turning IT Infrastructure Optimization From Theory to Reality
sponsored by ShoreGroup
RESOURCE:Learn how to optimize your network infrastructure to help support business growth and agility.
Posted: 20 Mar 2018 | Published: 09 Mar 2018
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How to Take Your Contact Center Strategy to the Next Level
sponsored by ShoreGroup
RESOURCE:Access this resource to learn 5 techniques to help build a successful contact center strategy.
Posted: 20 Mar 2018 | Published: 05 Jan 2018
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Contact Center Trends to Watch
sponsored by ShoreGroup
WHITE PAPER:This white paper identifies 5 emerging contact center trends that will have a real impact on what's considered standard in the coming years. By considering these trends, you can see how your organization measures up and develop the strategies needed to guide future contact center development.
Posted: 19 Mar 2018 | Published: 19 Mar 2018
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IT Management Study: What You Don't Know Could Hurt You
sponsored by ShoreGroup
RESEARCH CONTENT:This resource highlights key findings from a Forrest Research survey on how IT and communication infrastructure support professionals are coping with outages.
Posted: 19 Mar 2018 | Published: 13 Mar 2018
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Firefighter Or Strategic Manager: What IT Role Do You Fulfill?
sponsored by ShoreGroup
RESEARCH CONTENT:In this Forrester Consulting Research report, discover how reactive or proactive 252 IT and communication infrastructure support pros are at managing outages, and using monitoring, analytics and other techniques to increase productivity and meet customer demands.
Posted: 19 Mar 2018 | Published: 31 Jan 2018
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The Role of Cloud Applications on your UCC Strategy
sponsored by ShoreGroup
EGUIDE:In this e-guide, gain a better understanding of the evolution of team collaboration tools and how messaging-centric cloud applications have the potential to add value to your organization. Then, learn from 4 IT network pros on the benefits they see in organization collaboration software and the products they use.
Posted: 08 Nov 2017 | Published: 08 Nov 2017
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Tools for Improving Collaboration Between Teams
sponsored by ShoreGroup
RESOURCE:To help design or update your collaboration strategy, access this comparison of some of the leading communications technologies and services. From file sharing and VoIP to database access and workflow monitoring, learn about a variety of tools that can help you future-proof collaboration.
Posted: 31 Oct 2017 | Published: 16 Oct 2017
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There's a Lack of Collaboration in the Workplace
sponsored by ShoreGroup
RESOURCE:Discover how to choose the right collaboration tools for your business – from videoconferencing to collaboration platforms – and learn how to foster an effective use of these targeted collaboration tools to break down critical silos.
Posted: 30 Oct 2017 | Published: 26 Oct 2017
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