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Telephone Computer Integration Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

10 ways to automate Microsoft Windows with Red Hat Ansible Automation Platform
sponsored by Red Hat
WHITE PAPER: This guide walks through 10 ways to automate Microsoft Windows with Red Hat Ansible Automation Platform.
Posted: 16 Nov 2020 | Published: 16 Nov 2020

Red Hat

Monitoring: It’s Time for a Change
sponsored by AWS - New Relic
ANALYST REPORT: Only 11% of IT decision-makers are satisfied with their current monitoring platforms. 83% are actively seeking new monitoring tools and strategies. This widespread discontent with existing monitoring tools is spurring the evolution from monitoring to observability. See where these changes are happening in this 451 research report.
Posted: 08 Dec 2020 | Published: 08 Dec 2020

TOPICS:  IT Management
AWS - New Relic

How ITSM Is Increasing Efficiency In the Wake of Covid-19
sponsored by ServiceNow
WHITE PAPER: While ITSM has been able to improve employee experience, experts at Forrester wanted to evaluate organization's recent views on ITSM, such as their new priorities and investments. Download this report from Forrester to uncover key findings of the study, as well as recommendations for ITSM best practices and tools.
Posted: 30 Nov 2020 | Published: 01 Sep 2020

ServiceNow

Five Ways to Save on Splunk
sponsored by Cribl.io
WHITE PAPER: Splunk offers one of the most comprehensive and effective platforms available when it comes to big data observability; but all their capabilities in data integration, automation, and analytics can also strain capacity and budget. Access this list today to learn 5 ways you can cut costs and increase efficiency by pairing Cribl LogStream with Splunk.
Posted: 08 Dec 2020 | Published: 08 Dec 2020

Cribl.io

How Automation Helps You Harden Your Systems And Become Compliant
sponsored by Puppet
WHITE PAPER: IT automation can help IT operations teams proactively handle compliance-related work. Open this white paper to learn more about the critical role of IT automation for meeting security requirements in your organization. Plus, tips on how to approach IT automation solutions.
Posted: 09 Dec 2020 | Published: 09 Dec 2020

Puppet

IT Priorities 2020: European IT budget share reflects home-working challenges brought by Covid
sponsored by ComputerWeekly.com
EGUIDE: European organisations are being forced to redivert more limited budgets during the pandemic. This Eguide dives into the reasons as to how and why this shift is occurring in IT companies across the continent.
Posted: 16 Nov 2020 | Published: 16 Nov 2020

ComputerWeekly.com

A Computer Weekly buyer's guide to Automating business processes
sponsored by ComputerWeekly.com
EGUIDE: Automating business processes can save time and money. In this 15-page buyer's guide, Computer Weekly looks at how BPA can expand into new areas, the opportunities artificial intelligence has to offer and why it's so important to assess what's working optimally.
Posted: 07 Dec 2020 | Published: 07 Dec 2020

ComputerWeekly.com

Maximizing The Value Of Hybrid IT With Holistic Monitoring And AIops
sponsored by BMC
EBOOK: Access this eBook based on the recent results of a BMC Software survey of 340 IT pros on the state of ITOM-ITSM convergence to learn the primary benefits, challenges and use cases of IT operations management (ITOM) and IT service management (ITSM), and more.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

BMC
 

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