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Telephone Computer Integration Reports
 
E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

Executive Profiles in Digital Transformation
sponsored by ServiceNow
WHITE PAPER: True digital transformation is no longer a buzzword or a far-off prospect – it's a necessity for any organization seeking ongoing business success. Read this white paper to explore how real world CIOs and IT leaders are commanding the helm of their organizations' digital transformation journey.
Posted: 18 Jun 2019 | Published: 20 Sep 2018

ServiceNow

The State of the Enterprise Datacenter Leaving 2018
sponsored by Nutanix
WHITE PAPER: Amid the swirling mass of technology that comprises today's data centers, there are certain technology choices that have made a particular splash – either for their performance boosts or bottom-line perks. In this reflection on 2018's IT developments, find out what tools and services continue to prove the most valuable.
Posted: 28 May 2019 | Published: 28 May 2019

Nutanix

AIOps Takes the Lead on Root Cause Analysis
sponsored by ServiceNow
ESSENTIAL GUIDE: Of all the recent developments in the IT operations sphere, automated root cause analysis is one that has many enterprises salivating. But despite the obvious interest around AIOps, many IT monitoring vendors are hesitant about jumping on the bandwagon. Keep reading to hear what you could stand to gain from AIOps.
Posted: 03 May 2019 | Published: 02 May 2019

ServiceNow

How an incident management tool keeps IT efficient
sponsored by xMatters, Inc.
ESSENTIAL GUIDE: When credit bureau Experian first rolled out xMatters deployments, the IT landscape was a far cry from what it is today. Keep reading to find out how xMatters continues to drive IT efficiency despite major industry shifts like DevOps and site reliability engineering, based on firsthand experience from Experian.
Posted: 09 May 2019 | Published: 09 May 2019

xMatters, Inc.

Opening New Horizons for Virgin Atlantic With Facebook's Collaboration Tool
sponsored by Workplace by Facebook
WHITE PAPER: Read this case study to learn how Virgin Holidays adopted Workplace as their central hub of communications which allowed them to problem solve in real-time.
Posted: 10 May 2019 | Published: 10 May 2019

TOPICS:  IT Management
Workplace by Facebook

5 Signs It's Time to Change Your IT Service Desk
sponsored by Freshworks
BROCHURE: In this informative brochure, explore 5 signs of a failing IT service desk. Learn why modern organizations are retiring their legacy IT software, and review your software options with Freshservice.
Posted: 07 Jun 2019 | Published: 07 Jun 2019

Freshworks

The PagerDuty Post-Mortem Handbook
sponsored by PagerDuty
WHITE PAPER: No major incident is ever truly resolved without a postmortem. It's a way to look back and review the incident in detail to determine exactly what went wrong. Open this eBook to learn how PagerDuty conducts postmortems internally, and receive a free postmortem template.
Posted: 10 May 2019 | Published: 10 May 2019

TOPICS:  IT Management
PagerDuty

Modernize State and Local Government IT Infrastructure
sponsored by Dell EMC
RESOURCE CENTER: Gain access to a collection of case studies, resources, and videos that illustrate the importance of infrastructure modernization in government and public sector organizations – and in turn, how to leverage that infrastructure to drive digital transformation objectives forward.
Posted: 06 Jun 2019 | Published: 06 Jun 2019

Dell EMC
 

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