Telephone Computer Integration Reports

E-Book: The Executive’s Guide to Contact Center Technology Planning
sponsored by inContact
EBOOK: In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
Posted: 12 May 2010 | Published: 12 May 2010

inContact

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM
sponsored by inContact
CASE STUDY: This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
Posted: 11 Oct 2010 | Published: 11 Oct 2010

inContact

CW Nordics - May-July 2022: How the Estonian government created a digital assistant to support citizens
sponsored by ComputerWeekly.com
EZINE: As Estonia finalises the initial version of its government services digital assistant for launch, the man heading the project describes the birth of Bürokratt and beyond. Also read about Helsinki's role in a pan-EU project to introduce drone technology into emergency medical services.
Posted: 11 May 2022 | Published: 26 May 2022

ComputerWeekly.com

Infographic: Top IT predictions in APAC in 2022
sponsored by ComputerWeekly.com
INFOGRAPHIC: As one of the first in the world to emerge from the throes of the pandemic, Asia-Pacific (APAC) organisations are expected to invest more in cyber security, cloud computing and automation in 2022 to secure their digital future. In this infographic, we review some of the key IT trends that are likely to shape the industry in the next months.
Posted: 19 Jan 2022 | Published: 19 Jan 2022

ComputerWeekly.com

The ultimate guide to Robotic Process Automation (RPA)
sponsored by ComputerWeekly.com
EGUIDE: Robotic process automation is a hot commodity in today's enterprises -- its impact has been described as transformational and disruptive. Still, RPA software is not without risks. In this e-guide, we explain everything you need to know for a successful RPA implementation, from the basics to analysis of where this rapidly evolving market is headed.
Posted: 06 Apr 2022 | Published: 06 Apr 2022

ComputerWeekly.com

Infographic: Observability practices in ASEAN
sponsored by ComputerWeekly.com
INFOGRAPHIC: Just a third of ASEAN organisations have mature observability practices, with most being held back by a patchwork of observability tools. That was one of the key findings that have emerged from New Relic's 2021 Observability forecast study.
Posted: 29 Sep 2021 | Published: 29 Sep 2021

ComputerWeekly.com

2021 APAC Media Consumption: Engaging prospect to accelerate the buy cycle
sponsored by ComputerWeekly.com
INFOGRAPHIC: In this infographic based on the results of our 2021 Media Consumption Survey, find out what are the most successful approaches to capturing a buyer's attention and the best ways to engage with users in the Asia-Pacific region.
Posted: 14 Dec 2021 | Published: 14 Dec 2021

ComputerWeekly.com

Design an Efficient Storage System With Intel DAOS and Supermicro Hardware
sponsored by Supermicro
WHITE PAPER: Learn how Supermicro and Intel®, with their DAOS software stack, is designed from the ground up for performance and uses persistent memory and NVMe SSDs to provide a high-efficiency storage solution for demanding applications.
Posted: 08 Sep 2021 | Published: 08 Sep 2021

TOPICS:  IT Management
Supermicro

11 Ways Infrastructure and Service Visibility Delivers Benefits Across IT
sponsored by ServiceNow
WHITE PAPER: This paper provides 11 examples of how ServiceNow®IT Operations Management (ITOM) Visibility and other ServiceNow applications provide a solid foundation by working together.
Posted: 06 Oct 2021 | Published: 06 Oct 2021

TOPICS:  IT Management
ServiceNow

IT Priorities 2022: What IT decision-makers are planning
sponsored by ComputerWeekly.com
EGUIDE: Each year, Computer Weekly asks IT decision-makers what projects they have planned for the coming year. The effects of the global Covid-19 pandemic were evident in the 2022 TechTarget/Computer Weekly IT Priorities survey. To find out more about the results of this survey download the e-guide here.
Posted: 04 Jan 2022 | Published: 04 Jan 2022

ComputerWeekly.com