EBOOK:
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
WEBCAST:
Watch this webinar to hear from a panel of experts from IDC, Google Cloud, and partners discuss how they are putting data, analytics, and the power of artificial intelligence to work via the cloud.
EZINE:
Meta's plan for a hyperscale datacentre in the Netherlands which was to serve the metaverse world has been halted following a campaign by environmentalists and the Dutch parliament's call for the government to do everything in its power to stop the facility being built. Read about it in this issue of CW Benelux.
EZINE:
In this handbook, focused on tech careers for women in the Asia-Pacific region, Computer Weekly looks at what can be done to attract more women into software development.
EBOOK:
In this infographic, we take a look at the impact of the pandemic on IT purchasing in the UKI region and analyse the best marketing and sales approaches for prospect outreach on the new 'digital' normal.
INFOGRAPHIC:
The new Windows 11 was launched last year and have some features that might be worth considering. Even though support for Windows 10 won't end anytime soon, some of the new features can be an advantage depending on your needs. To help you decide if upgrading is right for you, here are some of the differences between Windows 11 and Windows 10.
WHITE PAPER:
In the next normal, more enterprises are embracing the concept hybrid digital workplace and building a working environment that prioritises the employee experience, flexibility, and productivity. Read our eBook and see how you can plan for a better workplace that prioritises the employee in the next normal.
ESG:
ESG recently conducted a survey to understand whether, and to what degree, an organization’s adoption of technologies and processes that enable flexible IT service delivery are correlated to IT and business benefits, as well as key challenges they may face by lagging behind. Open up this white paper to uncover key findings from the study.
WHITE PAPER:
Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.
