Telecommunications Standardization Sector White Papers, Software Downloads, Definition and Webcasts

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Telecommunications Standardization Sector

Telecommunications Standardization Sector Reports

Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by SearchCRM EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

An Introduction to Quantum Lifecycle Management sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This report from The Open Group introduces QLM, explains why it is necessary and how its development and acceptance will be assured. Posted: 18 Jan 2013 \| Published: 05 Nov 2012 TOPICS: CAD/CAM Industry \| Decision Support Systems \| Distribution \| Internet \| Internet Computers \| Manufacturing \| MRP II \| MRP Software \| PDM \| Product Life Cycles \| Standards \| Standards Organizations \| Supply Chain Automation \| Supply Chain Collaboration \| Supply Chain Integration \| Supply Chain Management \| Supply Chains \| XML

Collaboration: RFP Technology Decisions Guide sponsored by SearchSecurity.com EGUIDE: Part two of SearchUnifiedCommunications.com's three-part guide on collaboration products offers expert insight into gathering pertinent information into the technical information necessary to move forward in the process. Posted: 11 May 2012 \| Published: 11 May 2012 TOPICS: Collaboration \| Instant Messaging \| International Telecommunication Union \| M2M Communications \| Mobile Workers \| SIP \| Social Networking \| Unified Messaging \| VDI \| Videoconferences

SOA Reference Architecture sponsored by ComputerWeekly.com ESSENTIAL GUIDE: Download the Open Group Service-Oriented Architecture reference architecture. Posted: 17 Jan 2012 \| Published: 17 Jan 2012 TOPICS: Architectures \| CIOs \| Infrastructure Management \| SOA \| Standards \| Standards Organizations \| Web Services Architecture \| Web Services Management

The Banking Industry Architecture Network and TOGAF sponsored by ComputerWeekly.com ESSENTIAL GUIDE: This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture. Posted: 20 Feb 2012 \| Published: 20 Feb 2012 TOPICS: Banking Industry \| Compliance (Finance) \| Compliance (Systems Operations) \| Compliance Best Practices \| Enterprise Architectures \| SOA \| Standards \| Standards Organizations

Transcript: The Changing Role of the CIO sponsored by Hewlett Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 02 Apr 2013 \| Published: 02 Apr 2013 TOPICS: CIOs \| IT Agents \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce

The 7 Deadly Skills Your IT Team Should Possess sponsored by Skillsoft WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: IT Agents \| IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Systems \| Security Infrastructure

Gartner Middle East CIO Leadership Forum sponsored by Gartner WHITE PAPER: Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice. Posted: 28 Jan 2011 \| Published: 28 Jan 2011 TOPICS: CIOs \| Information Technology Professionals \| IT Agents \| IT Management \| IT Service Management \| Vendor Selection \| Vendors

The 7 Deadly Skills of The Perfect Employee sponsored by Skillsoft WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied. Posted: 23 Apr 2012 \| Published: 23 Apr 2012 TOPICS: Certification Programs \| eLearning \| Employee Performance Management (EPM) \| IT Agents \| Training \| Training and Educational Services \| Training Software

The Changing Role of the CIO sponsored by Hewlett-Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 28 Nov 2012 \| Published: 28 Nov 2012 TOPICS: CIOs \| IT Agents \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending

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