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Not Everyone Needs a Cadillac sponsored by Serviceaide WHITE PAPER: New technology has introduced options for IT teams struggling with increasing ticket volumes. The tricky part is discerning which choice is the best for your IT team in particular. Jump into this white paper to learn how to identify the good IT service management tools from the bad relative to your organization's needs. Posted: 01 May 2019 \| Published: 01 May 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

Increase Service Visibility: Single System of Record sponsored by ServiceNow EBOOK: This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting. Posted: 31 Oct 2018 \| Published: 30 Aug 2016 TOPICS: CMDB \| Configuration Management \| Data Management \| Infrastructure Management \| IT Infrastructure \| IT Service Management \| IT Services \| IT Systems

Obtaining ROI from Operations Bridge sponsored by Micro Focus WHITE PAPER: Learn how to define, measure, and report on the ROI capabilities of your Operations Bridge platform – and how to ensure your department is taking full advantage of all its tricks. Posted: 01 Apr 2019 \| Published: 01 Apr 2019 TOPICS: IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems

CW ANZ: OpenStack gains a foothold in Australia sponsored by ComputerWeekly.com EZINE: OpenStack's popularity has increased across the globe. A 2017 survey has revealed a 44% increase in OpenStack deployments compared to a year earlier – and 74% of all deployments occurred outside the U.S. In this issue of CW ANZ, we look at how OpenStack has changed the way Australian enterprises operate their IT infrastructure. Posted: 12 Apr 2018 \| Published: 19 Apr 2018 TOPICS: Cloud Computing \| Computer Hardware \| Internet Industry \| Internet Security \| Internet Structure \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Systems

The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack? sponsored by ServiceNow RESOURCE: In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid. Posted: 10 Oct 2018 \| Published: 16 Aug 2018 TOPICS: IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending \| IT Systems

CW Nordics ezine February 2018 sponsored by ComputerWeekly.com EZINE: In the first CW Nordics ezine of 2018, we take a look at some of the priorities of the region’s CIOs. Posted: 19 Feb 2018 \| Published: 22 Feb 2018 TOPICS: CIOs \| Computer Hardware \| Cybersecurity \| IT Best Practices \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems \| IT Workforce \| Security \| Security Management \| Security Policies \| Security Software \| Security Systems \| Security Threats

CW Middle East ezine October 2018 sponsored by ComputerWeekly.com EZINE: It's still early days for the Middle East when it comes to artificial intelligence and robotic process automation, but things are picking up. Posted: 05 Oct 2018 \| Published: 05 Oct 2018 TOPICS: Artificial Intelligence \| Computer Industry \| Industrial Applications Software \| Internet \| Internet Security \| Internet Services \| IT Consulting Services \| IT Industry \| IT Infrastructure \| IT Management \| IT Systems \| Robotics

Europe IT Priorities 2018 sponsored by ComputerWeekly.com EGUIDE: In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers. Posted: 17 Apr 2018 \| Published: 17 Apr 2018 TOPICS: European Union \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| IT Spending \| IT Workforce

Automating the Business of Science with Applications sponsored by ServiceNow VIDEO: A national science and engineering research lab provides support and services to over 12,000 users with diverse regional, functional, and divisional requirements. This called for a renovation in how they handled their IT service management. Find out how the lab benefitted from this service overhaul. Posted: 25 Jan 2018 \| Premiered: 19 Jan 2018 TOPICS: Application Development \| Applications Management \| IT Service Management \| IT Services \| IT Systems \| User Experience

CW Nordics February 2019 sponsored by ComputerWeekly.com EZINE: In this ezine, we look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at pace and it appears this move is being fuelled by more traditional businesses. Posted: 15 Feb 2019 \| Published: 21 Feb 2019 TOPICS: Artificial Intelligence \| Cloud Computing \| Computer Hardware \| IT Best Practices \| IT Consulting Services \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| Software Development Tools

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