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5 Reasons to Make Virtual Support Agent Adoption a Priority sponsored by Serviceaide WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more. Posted: 03 May 2019 \| Published: 03 May 2019 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

CW Nordics August 2018 sponsored by ComputerWeekly.com EZINE: In April 2017, the Swedish capital Stockholm was the scene of a terrorist attack which saw a truck used as a weapon on a pedestrianised street. It left five people dead and 14 seriously injured. Posted: 17 Aug 2018 \| Published: 23 Aug 2018 TOPICS: Computer Hardware \| Computer Software Industry \| Data Center Management \| Intelligent Databases \| Intelligent Networks \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems \| Security \| Security Software \| Security Systems \| Security Threats \| Terrorism

Computer Weekly – 6 February 2018: How a digital workplace can drive innovation sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, we look at some of the latest tools for the digital workplace and find out how they can improve collaboration and innovation. We ask what lessons the demise of Carillion has for IT outsourcing. And the CIO of retailer River Island tells us how technology is changing the high street in fashion. Read the issue now. Posted: 02 Feb 2018 \| Published: 02 Feb 2018 TOPICS: Collaboration \| IT Industry \| IT Service Management \| IT Services \| Retail Channels

CW Nordics May 2018 sponsored by ComputerWeekly.com EZINE: In a country like Sweden which has embraced IT to transform life and work and where concepts like cashless society are welcomed by many, the proliferation of artificial intelligence is inevitable. Posted: 18 May 2018 \| Published: 24 May 2018 TOPICS: Artificial Intelligence \| Cloud Computing \| Cybersecurity \| IT Governance \| IT Infrastructure \| IT Management \| IT Services \| Mobile CRM \| Mobile Device Management

The Future of IT Service and Support sponsored by TeamViewer WHITE PAPER: Recent research concludes that companies who offer flexible work arrangements report higher job satisfaction, lower employee attrition, and a stronger company image overall. Find out how to keep IT support and self-service capabilities up to par for all employees and customers, regardless of location or access point. Posted: 23 Apr 2019 \| Published: 23 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Workforce

From Multi-Channel to Unified Integrated Customer Experience sponsored by ServiceNow VIDEO: Swiss Re, a leading and highly diversified global re-insurer, needed a way to enhance IT service experience. They created and launched their enterprise service management portal to 79 locations across 25 countries. View this webinar to learn how they accomplished this and the benefits they realized. Posted: 25 Jan 2018 \| Premiered: 19 Jan 2018 TOPICS: Infrastructure Management \| Infrastructure Services \| IT Service Management \| IT Services \| IT Systems \| Systems Management \| User Experience

CW Benelux - May-July 2019: A new vision for hackers sponsored by ComputerWeekly.com EZINE: With canal bridges, healthcare products, bicycles, ship components, buildings and even prosthetic body parts already in the scope of 3D printing, it's facinating to imagine how far the technology can go. Printing spaceships is no longer a fantasy. Read the issue now. Posted: 03 May 2019 \| Published: 03 May 2019 TOPICS: Cloud Computing \| Cloud Management \| IT Asset Management \| IT Industry \| IT Infrastructure \| IT Management \| IT Services \| IT Systems \| IT Workforce

The Journey Towards Digital Transformation sponsored by ServiceNow VIDEO: Most organizations are trying to figure out how to get results from digital transformation. The issue is that transformation is a journey, not a destination. Find out how CEMEX, a global leader in the building materials industry, is successfully navigating their journey to more efficient back‑office processes. Posted: 26 Jan 2018 \| Premiered: 19 Jan 2018 TOPICS: Applications Management \| IT Service Management \| IT Services \| IT Systems \| ITIL

Adidas: IT Self-Service in Action sponsored by ServiceNow CASE STUDY: Learn how Adidas used ServiceNow® platforms to create a consumer-style shop to deliver services and increase efficiencies for its employees across 160 countries Posted: 03 Apr 2019 \| Published: 03 Apr 2019 TOPICS: IT Management \| IT Service Management \| IT Services \| IT Systems

MicroScope – June 2019: Sourcing IT among the clouds sponsored by MicroScope EZINE: Outsourcing is changing as the anything-as-a-service model takes off. Posted: 24 May 2019 \| Published: 24 May 2019 TOPICS: Cloud Computing \| Cloud Security \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Services \| IT Workforce \| Management Service Providers \| Service Level Management \| VARs

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