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SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Voice Cloud Quality of Service (QoS)
sponsored by Intermedia Net
RESOURCE: Are you considering moving your business communications to the cloud, or upgrading your current VoIP service, but worried about the voice Quality of Service (QoS)? Read this excerpt from Intermedia's technical white paper "Not All Voice Clouds Are Created Equal" about what sets Intermedia voice cloud apart from the competition.
Posted: 29 Mar 2018 | Published: 29 Mar 2018

Intermedia Net

Computer Weekly networking case studies
sponsored by ComputerWeekly.com
CASE STUDY: Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

ComputerWeekly.com

Baptist Health Turns to Lucas as a Warehouse Management System Alternative
sponsored by Lucas Systems
CASE STUDY: View this case study to learn how a Lucas Mobile Work Execution system helped Baptist Health South Florida improve productivity, inventory accuracy, and predictability with voice directed applications. Review the impact of voice directed applications in the distribution center, and decide if Lucas Systems is right for your organization.
Posted: 06 Aug 2019 | Published: 06 Aug 2019

Lucas Systems

ConvergeOne Eases UC 'Growing Pains' With Nectar's Advanced UCMP Monitoring and Diagnostics Capabilities
sponsored by Nectar Corp
CASE STUDY: Converge One Financial Services Group migrated to a VoIP infrastructure and used ConvergeOne to help them find a platform that would optimize their transitioning communications infrastructure. Read this case-study for more information on how Nectar helped improve their VoIP migration strategy.
Posted: 15 Oct 2018 | Published: 15 Oct 2018

Nectar Corp

Speech Analytics - The Power of Simplicity
sponsored by Calabrio, Inc.
WHITE PAPER: This overview examines the power of Speech Analytics technology to extend resources and expand knowledge.
Posted: 23 Jun 2011 | Published: 23 Jun 2011

Calabrio, Inc.

Whitepaper: Understanding IBM Lotus Sametime and Unified Telephony
sponsored by IBM
WHITE PAPER: This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client.
Posted: 13 Dec 2010 | Published: 13 Dec 2010

IBM

The Proven Financial Benefits of SIP Trunk Consolidation
sponsored by Siemens Enterprise Communications
WHITE PAPER: Siemens Enterprise Communications continues to lead the evolution of real-time unified communications by delivering innovative and customer-centric solutions with measurable financial benefits, and has proven both the technology and the savings for customers.
Posted: 03 Jan 2011 | Published: 03 Jan 2011

Siemens Enterprise Communications

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch
sponsored by Teleformix
DATA SHEET: Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Posted: 11 Jul 2008 | Published: 01 Jul 2008

Teleformix

Transforming your voice, video and collaboration infrastructure: The IBM journey toward unified communications
sponsored by IBM
WHITE PAPER: Access this resource for insight into creating an effective communications infrastructure today, facing challenges such as maintaining service quality, managing data security, and protecting employee privacy.
Posted: 02 Mar 2012 | Published: 01 Sep 2010

IBM
 

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