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Operator and Directory Assistance Services Reports
2017 Salary Survey ANZ Infographic
sponsored by
DATA SHEET: Download the 2017 Salary Survey ANZ infographic to discover the latest information about demographics, training, earnings and women in IT.
Posted: 12 Sep 2017 | Published: 13 Sep 2017

Teaching an Elephant to Dance: Evolving Teams Processes, and Applications
sponsored by Red Hat
EBOOK: This e-book helps you effectively control your digital transformation initiatives using DevOps methodologies, and, should you choose, microservices. Read on to learn how microservices can overcome the fallacies of distributed computing, and ensure your systems are agile, process-driven, and adaptive.
Posted: 08 Feb 2018 | Published: 31 Dec 2017

Red Hat

Workplace Mobility: Retain Control
sponsored by Atos
VIDEO: There is a lot that goes into keeping employees equipped for their jobs while keeping the enterprise secure. Take one minute to watch this video to learn about the bullet points you need to cover when it comes to maintaining control over employee mobility.
Posted: 29 Nov 2017 | Premiered: 15 Nov 2017


Service Outages Assessment Tool
sponsored by ServiceNow
RESOURCE: To better understand your IT service health and your risk for service outages, take a few minutes to complete this Service Outage Health Check scorecard. You'll get insights on risk factors that can cause service outages, disrupt your business, and ultimately impact financial performance.
Posted: 26 Jan 2018 | Published: 26 Jan 2018


How Cloud Skills Are Accelerating the Careers of IT Professionals
sponsored by Microsoft
WHITE PAPER: Written for IT pros, this white paper helps professionals plot their self-development and certification paths to maximize career potential with strong cloud skills. Read on to learn the most influential skills cloud pros should possess, and more.
Posted: 05 Feb 2018 | Published: 31 May 2017


Guide to overcoming challenges facing the telecom sector
sponsored by
EGUIDE: The telecoms sector in 2017 finds itself increasingly challenged as operators and end-users respond to multiple challenges, such as the emergence of software-based networks, the steady erosion of voice revenues, and the growth of 'free' communications services.
Posted: 11 Aug 2017 | Published: 11 Aug 2017

Five Key Capabilities for a Smart Service Desk Solution
sponsored by MicroFocus
RESOURCE: Download this easy-to-digest infographic to uncover the top 5 capabilities any smart IT service desk solution should possess, with a look at how analytics-driven ITSM fulfills these capabilities with an engaging user experience for IT.
Posted: 05 Mar 2018 | Published: 31 Dec 2017


Case Study: Drive IT Transparency and Integration
sponsored by ServiceNow
CASE STUDY: One company had an overly complex IT environment that was non-ITIL compliant. Read the case study to learn how they were able to achieve consolidation, self-service automation and transparency with a single system of record.
Posted: 22 Jan 2018 | Published: 22 Jan 2018


Case Study: Media Giant Enhances Visibility and Service Quality
sponsored by ServiceNow
CASE STUDY: One global media and entertainment leader needed to move from multiple, disconnected monitoring tools and manual processes to an automated approach for seamless integration between event management and the CMDB. Read this case study to learn how they were able to overcome these challenges with an ITSM service.
Posted: 22 Jan 2018 | Published: 17 Nov 2016


Computer Weekly – 6 February 2018: How a digital workplace can drive innovation
sponsored by
EZINE: In this week's Computer Weekly, we look at some of the latest tools for the digital workplace and find out how they can improve collaboration and innovation. We ask what lessons the demise of Carillion has for IT outsourcing. And the CIO of retailer River Island tells us how technology is changing the high street in fashion. Read the issue now.
Posted: 02 Feb 2018 | Published: 02 Feb 2018

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