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Creating a Single System of Engagement for a Global Organisation
sponsored by ServiceNow
WHITE PAPER: Faced with disconnected systems and rising process costs after a period of high growth, Experian was quick to recognize its need to upgrade existing IT services. Inside, find out how they scaled up and streamlined their service delivery capabilities – ultimately halving incident response times.
Posted: 15 Nov 2018 | Published: 15 Nov 2018

ServiceNow

Reimagining Retail in the Digital Age
sponsored by Microsoft
WHITE PAPER: Retailers are facing challenges coming from a myriad of directions. In this white paper, explore the opportunities derived by digital transformation, and how retailers can reimagine their businesses and survey and thrive in today's competitive environment.
Posted: 16 Oct 2018 | Published: 16 Oct 2018

Microsoft

IT Service Management Blueprint: Consumerize the User Experience
sponsored by ServiceNow
WHITE PAPER: Access this whitepaper to learn how to create the ideal self-service experience for your IT service customers.
Posted: 16 Nov 2018 | Published: 16 Nov 2018

ServiceNow

Switch Stories: How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
WHITE PAPER: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money.
Posted: 19 Nov 2018 | Published: 19 Nov 2018

ServiceNow

Europe IT Priorities 2018
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers.
Posted: 17 Apr 2018 | Published: 17 Apr 2018

ComputerWeekly.com

How IT Best Practices Support Business Growth
sponsored by Sunrise Software
WHITE PAPER: Through the eyes of their IT support manager, find out how this disruptive player in the energy industry re-aligned their IT strategies in conjunction with an aggressive company goal of 600% growth – and did so successfully.
Posted: 04 Sep 2018 | Published: 31 Dec 2017

Sunrise Software

Next-Gen BSM: A New Path to Integrated, Service-Centric IT Availability and Performance Monitoring
sponsored by Centerity
WHITE PAPER: This paper discusses the essential requirements for successful BSM deployments, examines how next-gen BSM solutions differ from traditional alternatives, and reviews 6 technical requirements every BSM solution must meet for effective visibility. Access now for the details.
Posted: 24 Apr 2018 | Published: 30 Apr 2012

Centerity

11 Secrets to Amazon Success
sponsored by ChannelAdvisor
WHITE PAPER: With more than 310 million active user accounts and 44% of all online retail sales in the US going through the marketplace, this e-commerce giant's influential position continues to expand. In this e-book, uncover some of the most important strategies that online retailers and manufacturing brands should employ to succeed on Amazon.
Posted: 05 Oct 2018 | Published: 05 Oct 2018

ChannelAdvisor

Case Study: Strategic Innovation to Break Out of Stagnant Growth
sponsored by Arrow Electronics
WHITE PAPER: For companies built around their ability to deliver exceptional customer service, continuous improvement is the only way to ensure growth. In this case study, learn how one such company reinvented their IT strategy to deliver new, innovative technology to their business, in turn spurring new levels of company growth.
Posted: 26 Jul 2018 | Published: 26 Jul 2018

Arrow Electronics

Monitoring Business Critical Big Data Applications on FlexPod
sponsored by Centerity
RESOURCE: Access this resource to view the technical details and benefits of Centerity Monitor, which has real-time IT operational analytics with systemic health views and live statuses of key business processes to provide transparency, control, and measurable service level status for SAP HANA and Hadoop.
Posted: 24 Apr 2018 | Published: 24 Apr 2018

Centerity
 

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