The Journey Towards Digital Transformation
sponsored by ServiceNow
VIDEO:
Most organizations are trying to figure out how to get results from digital transformation. The issue is that transformation is a journey, not a destination. Find out how CEMEX, a global leader in the building materials industry, is successfully navigating their journey to more efficient back‑office processes.
Posted: 26 Jan 2018 | Premiered: 19 Jan 2018
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South African Financial Services Company Gears Up for the Multi-cloud
sponsored by Nutanix
CASE STUDY:
This IDC paper spotlights a South African financial services company that laid the foundation for an effective multi-cloud strategy with hyper-converged infrastructure. Read here for the takeaways.
Posted: 14 Feb 2019 | Published: 31 Dec 2018
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Pricing IT Services: A Complete E-book
sponsored by ConnectWise
EBOOK:
In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started.
Posted: 05 Mar 2019 | Published: 31 Dec 2018
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Why Payment Processing is an Integral Part of Ecommerce
sponsored by SFG
WHITE PAPER:
View this white paper to discover why payment processing is an integral part of ecommerce success. Explore how payment processing plays a pivotal role in cart abandonment, and learn how SFG can help your ecommerce organization tackle the troubles of payment processing and management.
Posted: 19 Aug 2019 | Published: 19 Aug 2019
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Harness the Cloud
sponsored by Verizon
WHITE PAPER:
In this guide, learn about the 6 purchase considerations when choosing the right service provider for your organization.
Posted: 27 Aug 2019 | Published: 27 Aug 2019
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Real Use Cases for IT Service Management Virtual Agents
sponsored by Serviceaide
CASE STUDY:
While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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ITSM and Digital Transformation – Where Are We?
sponsored by Serviceaide
WEBCAST:
Hear from ITSM and IT automation experts as they discuss the impending evolution of ITSM under the pressures of digital transformation – and how technology like AI, machine learning, and process automation will become crucial to a successful IT service strategy.
Posted: 17 Jun 2019 | Premiered: Nov 27, 2018
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5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER:
Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management.
Posted: 24 Jan 2018 | Published: 24 Jan 2018
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8 Biggest Mistakes IT Practitioners Make
sponsored by Splunk
WHITE PAPER:
Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them.
Posted: 13 Feb 2019 | Published: 13 Feb 2019
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Take Your Service Availability to New Heights
sponsored by ServiceNow
WHITE PAPER:
Service outages take too long to fix, and many potential service issues go undetected. Download this eBook and learn how to take back control with service-aware event management. See the health of all of your business services at a glance—and instantly get to the root cause of service issues.
Posted: 24 Jan 2018 | Published: 30 Nov 2016
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