Managing Hardware

WHITE PAPER: Open this guide to learn about the 10 biggest mistakes that can occur within ITSM projects, from personnel inconsistencies to neglecting service quality. In addition to learning how to recognize these tell-tale signs, you'll also find tips for overcoming and dodging these mistakes before they manifest into bigger problems.

Posted: 15 Aug 2018 | Published: 15 Aug 2018

WHITE PAPER: Acquisitions always result in a fair amount of organizational restructuring, but IT teams in particular tend to wind up face-to-face with a disproportionate amount of service issues. Click inside to learn how one company's IT team tackled a large amount of acquisitions head-on with the help of an integrated ITSM platform.

Posted: 18 Oct 2018 | Published: 20 Mar 2019

WHITE PAPER: In this case study, find out how National Grid addressed mounting business pressures and increasing customer demands with the help of their IT organization and newfound IT service management tools.

Posted: 14 Nov 2018 | Published: 15 May 2018

WHITE PAPER: You need to modernize your service desk to handle a modern workload. In the journey to IT modernization, step one is consolidation. This e-book guides you in planning your service desk consolidation strategy, with best practices and how to choose the right tools for the job.

Posted: 16 Nov 2018 | Published: 16 Nov 2018

WHITE PAPER: In this whitepaper, learn how partnering with a managed service provider (MSP) can help mitigate variables like compute over-allocation, storage, and SaaS resources that are often responsible for racking up hefty cloud bills.

Posted: 13 Sep 2018 | Published: 13 Sep 2018

VIDEO: Microsoft workloads are being moved to AWS en masse across organizations – and the benefits your peers are seeing are significant. Whether it's to reduce costs, tighten security policies, or simply improve ease of management, tune in to find out why companies are looking towards the capabilities of AWS to bolster their applications.

Posted: 13 Jul 2018 | Premiered: 07 Dec 2017

WHITE PAPER: Finding a service management integration partner that can match your enterprise's needs isn't cut-and-dry. In this brief whitepaper, learn about the five essential characteristics to look for in an integration partner to ensure you're making the best choice.

Posted: 09 Aug 2018 | Published: 09 Aug 2018

WHITE PAPER: This paper offers an intelligent archiving method with which archiving apps can automatically move data residing on any tier of storage to a fully integrated and highly available archive platform that enables you to rapidly repurpose data. Read on for a detailed look at this strategy and additional benefits.

Posted: 23 Oct 2018 | Published: 30 Apr 2018

WHITE PAPER: As companies grow and start expanding their global presence, the importance of a fluid IT strategy quickly becomes apparent – especially as tickets and database problems begin piling up. Keep reading to find out how one global adventure company built an ITSM strategy to move past their clunky and ineffective IT processes.

Posted: 25 Jul 2018 | Published: 05 Jun 2017

WHITE PAPER: IT often has too much on their plates to realize any of the purported competitive advantages that disruptive technology and automation can bring to the business. Jump into this guide to learn about five business and technology challenges that are driving IT consolidation strategies in an effort to simplify infrastructure management.

Posted: 16 Jul 2018 | Published: 31 Jan 2018