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ALSO CALLED: Computer Support Services, Hardware Maintenance Services, Managing Hardware, Systems Maintenance Services, Hardware Services, Support Services, Hardware Support Services, Hardware Maintenance and Support Services
DEFINITION: Services that repair or optimize hardware, including basic installation, contract maintenance. The service might also include telephone troubleshooting.
Hardware Management Services Reports
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"As a Service" IT Consumption Model for Digital Business Innovation
sponsored by HPE and Intel®
WHITE PAPER: Approximately 80% of IT's time is spent on general IT operational tasks, rather than on enabling innovation within their enterprise – something that organizations are relying on to gain a competitive advantage. Learn more about how as-a-service IT platforms and how they can help solve this problem.
Posted: 27 Apr 2018 | Published: 31 Jan 2018

HPE and Intel®

2017 Middle East Salary Survey Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Middle East region.
Posted: 12 Sep 2017 | Published: 12 Sep 2017

ComputerWeekly.com

2017 Salary Survey ANZ Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Download the 2017 Salary Survey ANZ infographic to discover the latest information about demographics, training, earnings and women in IT.
Posted: 12 Sep 2017 | Published: 13 Sep 2017

ComputerWeekly.com

2017 Salary Survey ASEAN Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Download the 2017 Salary Survey ASEAN infographic to discover the latest information about demographics, training, earnings and women in IT.
Posted: 12 Sep 2017 | Published: 13 Sep 2017

ComputerWeekly.com

2017 UKI Salary Survey Infographic
sponsored by ComputerWeekly.com
DATA SHEET: Download the 2017 UKI salary survey infographic to discover the latest information about demographics, training, earnings and women in IT.
Posted: 08 Sep 2017 | Published: 08 Sep 2017

ComputerWeekly.com

2019 Planning: Understanding Your Top Prospect Needs
sponsored by Kaseya
EBOOK: This e-book provides insight into how to increase your revenue by capitalizing on the needs of midmarket IT customers. Continue reading to find out the top 3 most demanded service offerings and the keys to understanding midmarket IT.
Posted: 11 Mar 2019 | Published: 31 Dec 2018

Kaseya

5 Evaluations to Make When Considering a Virtual Support Agent for ITSM
sponsored by Serviceaide
WHITE PAPER: Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.
Posted: 12 Apr 2018 | Published: 12 Apr 2018

Serviceaide

5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management.
Posted: 24 Jan 2018 | Published: 24 Jan 2018

ServiceNow

5th edition of the latest trends and insights for CIOs, CTOs and CDOs.
sponsored by ComputerWeekly.com
EGUIDE: Thie e-guide offers a collection of some of our most popular articles on issues faced by IT decision makers, such as how to get cloud implementations right and how and why men in the technology industry have helped women progress.
Posted: 29 Jun 2017 | Published: 29 Jun 2017

ComputerWeekly.com

6 DX Roadblocks You Can Help Your Company Avoid
sponsored by Compunnel Digital
WHITE PAPER: Jump into this report to read through six of the major roadblocks C-suite execs, IT leaders, and IT pros have identified on their own pathways towards digital transformation, from an inarticulate digital strategy to in-house talent deficiencies.
Posted: 11 Feb 2019 | Published: 11 Feb 2019

Compunnel Digital

6 Reasons to Update Your Approach to Network Traffic Analysis
sponsored by Accedian
WHITE PAPER: In this white paper, discover 6 major factors driving new approaches to network performance management in this white paper. Also learn how you can use real-time stream analysis for traffic packet capture.
Posted: 13 Feb 2019 | Published: 13 Feb 2019

Accedian

8 Biggest Mistakes IT Practitioners Make
sponsored by Splunk
WHITE PAPER: Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them.
Posted: 13 Feb 2019 | Published: 13 Feb 2019

Splunk

A closer look at ITSM and ITIL
sponsored by SearchCIO.com
EBOOK: In this expert e-guide explore the various benefits ITSM and ITIL can provide including maximizing ROI and more.
Posted: 07 Oct 2014 | Published: 07 Oct 2014

SearchCIO.com

A Hospital's Approach to Health IT
sponsored by PatientKeeper
RESOURCE: A hospital's approach to health IT correlates to its broader success. Download this infographic to learn about the difference between healthcare organizations that are IT prioritizers and strugglers and find out what group is more likely to see improvements to their physicians' work experiences, and patient care and safety.
Posted: 21 Jan 2019 | Published: 21 Jan 2019

PatientKeeper

Accelerate the Journey to Cloud-First IT
sponsored by Rackspace Microsoft
WHITE PAPER: In this IDC paper, experts offer guidance on how to find the right cloud partner to help your organization through the next stages of data center extension. Read on to confront the expansion challenges of cloud-first IT, learn the critical importance of private cloud, and hear from your peers about their cloud-first partner strategies.
Posted: 26 Jun 2017 | Published: 21 Mar 2017

Rackspace Microsoft

3 Bad Mistakes that will Sabotage Your ITSM Program
sponsored by ServiceNow
EGUIDE: This expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun.
Posted: 14 Apr 2014 | Published: 14 Apr 2014

ServiceNow

3 Quick Tips for a Software-Defined Data Center Strategy
sponsored by VMware, Inc.
EGUIDE: This e-guide presents three expert tips to creating a software-defined data center strategy.
Posted: 16 Aug 2013 | Published: 16 Aug 2013

VMware, Inc.

3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs
sponsored by Dimension Data
WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs.
Posted: 03 Feb 2014 | Published: 03 Feb 2014

Dimension Data

8 Quick Tips to Choosing Virtual Management Tools
sponsored by Starview Inc.
EGUIDE: Review this e-guide, brought to you by SearchServerVirtualization.com, for eight expert tips for choosing virtualized management tools and monitoring software and learn more about automating server management and IT processes.
Posted: 19 Jun 2013 | Published: 19 Jun 2013

Starview Inc.

A Better Way to Manage Desktops: HP Workplace Management Services
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help.
Posted: 02 Sep 2014 | Published: 29 Aug 2014

Hewlett-Packard Enterprise

A Buyer's Guide to Choosing a Cloud Service Provider
sponsored by Skytap, Inc.
WHITE PAPER: Most enterprises are now evaluating external clouds to offloadtheir dynamic IT workloads, including application development,testing, training, IT prototyping and ERP migration environments.This white paper explores the top ten requirements buyersmust evaluate to select the right cloud provider.
Posted: 07 Sep 2010 | Published: 07 Sep 2010

Skytap, Inc.

A Hybrid IT Approach to Virtualization & DevOps Management
sponsored by Red Hat
EGUIDE: Here, experts illustrate the evolution of multi-use virtualization tools, and you'll discover how to benefit from a hybrid approach that combines physical, virtual, and application visibility with automation and deep infrastructure analysis. Read on to also learn how DevOps is reshaping IT vendors' offerings.
Posted: 02 Feb 2017 | Published: 31 Jan 2017

Red Hat

A SaaS-First Approach to Application Porfolio Management
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper discusses the virtues of SaaS for business operations and where the technology is headed.
Posted: 10 Oct 2013 | Published: 13 Oct 2011

BMC Software, Inc.

A Virtualization Roadmap from Dell and Intel
sponsored by DellEMC and Intel®
WHITE PAPER: Virtualization is more than a technology. It is a way of thinking about problems that allow us to go beyond the physical limitations nor­mally associated with entire classes of hardware, from servers to storage. Attaining the maximum benefits of virtualization, however, requires a plan and constant monitoring to ensure peak performance.
Posted: 29 Apr 2010 | Published: 29 Apr 2010

DellEMC and Intel®

Accelerate IT Infrastructure Management for Better Business Value
sponsored by IBM
WHITE PAPER: This white paper examines the keys to successful infrastructure management for your server and network devices. Access this paper to discover how to create better business value using outsourcing, managed, and cloud services, as well as evaluate your in-house handling of infrastructure management.
Posted: 31 Jul 2012 | Published: 01 Aug 2011

IBM
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