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ALSO CALLED: Computer Support Services, Hardware Maintenance Services, Managing Hardware, Systems Maintenance Services, Hardware Services, Support Services, Hardware Support Services, Hardware Maintenance and Support Services DEFINITION: Services that repair or optimize hardware, including basic installation, contract maintenance. The service might also include telephone troubleshooting.
Hardware Management Services Reports
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10 Reasons to Choose Connectria sponsored by Connectria WHITE PAPER: Check out this guide to learn the top ten perks to look for in a managed cloud services provider, including access to an expanded talent pool, transparent resource visibility, and more. Posted: 07 Jun 2019 \| Published: 07 Jun 2019 TOPICS: Cloud Computing \| Data Center Management \| IT Management Services

10 Reasons Why Your IT Incidents Aren't Resolved Faster sponsored by EverBridge Inc. WHITE PAPER: When disaster strikes, one of the most important aspects of your recovery strategy is communication. Access this white paper to learn the top 10 reasons why your IT incidents are taking time to resolve and how improving your communication strategy helps prepare you to handle the unexpected. Posted: 17 Feb 2017 \| Published: 17 Feb 2017 TOPICS: Communications Systems \| Disaster Planning \| Disaster Recovery \| IT Services \| Security \| Unified Messaging

12 Reasons to Migrate to an Azure Managed Cloud sponsored by Connectria WHITE PAPER: Migrating data and applications to a cloud platform comes with accompanying feelings of fear and stress – after all, those are your business-critical workloads. Posted: 05 Jun 2019 \| Published: 05 Jun 2019 TOPICS: Cloud Computing \| Cloud Management \| IT Management Services

2017 Middle East Salary Survey Infographic sponsored by ComputerWeekly.com DATA SHEET: Download this infographic to access Computer Weekly's annual salary survey revealing the average pay for technology professionals in the Middle East region. Posted: 12 Sep 2017 \| Published: 12 Sep 2017 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Management \| IT Managers \| IT Services \| IT Spending \| IT Workforce \| Surveys

2017 Salary Survey ANZ Infographic sponsored by ComputerWeekly.com DATA SHEET: Download the 2017 Salary Survey ANZ infographic to discover the latest information about demographics, training, earnings and women in IT. Posted: 12 Sep 2017 \| Published: 13 Sep 2017 TOPICS: Careers \| IT Departments \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Training

2017 Salary Survey ASEAN Infographic sponsored by ComputerWeekly.com DATA SHEET: Download the 2017 Salary Survey ASEAN infographic to discover the latest information about demographics, training, earnings and women in IT. Posted: 12 Sep 2017 \| Published: 13 Sep 2017 TOPICS: Careers \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Training

2017 UKI Salary Survey Infographic sponsored by ComputerWeekly.com DATA SHEET: Download the 2017 UKI salary survey infographic to discover the latest information about demographics, training, earnings and women in IT. Posted: 08 Sep 2017 \| Published: 08 Sep 2017 TOPICS: IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Surveys

4 Reasons to Replace Your Traditional Storage with Hyperconverged Infrastructure sponsored by Comport Consulting RESOURCE: This blog post outlines 4 reasons motivating organizations to migrate from their legacy storage to robust hyperconverged infrastructure (HCI) models. Read on to determine if your enterprise could similarly benefit from HCI. Posted: 13 Nov 2019 \| Published: 30 Nov 2018 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Systems \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Systems

5 Managed Service Myths Debunked sponsored by Burwood WHITE PAPER: Learn how to separate the managed IT services facts from the fiction as five common managed service misconceptions are cleared up. Posted: 03 Apr 2019 \| Published: 03 Apr 2019 TOPICS: IT Management Services \| IT Outsourcing Services

5 practical tips for implementing SD-WAN sponsored by Windstream Communications WHITE PAPER: In this white paper, discover Forrester's 5 practical tips for implementing SD-WAN in your organization. Posted: 22 Jul 2019 \| Published: 22 Jul 2019 TOPICS: IT Management \| IT Management Services \| Network Management \| Network Security \| Networking \| Security \| Security Management

5 Reasons to Make Virtual Support Agent Adoption a Priority sponsored by Serviceaide WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more. Posted: 03 May 2019 \| Published: 03 May 2019 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

5 Ways to Eliminate Help Desk Fire Drills sponsored by ServiceNow WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there. Posted: 21 Mar 2019 \| Published: 21 Mar 2019 TOPICS: Help Desk Management \| Help Desk Software \| Help Desks \| IT Management \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems

5 Ways to Eliminate Help Desk Fire Drills sponsored by ServiceNow WHITE PAPER: Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management. Posted: 24 Jan 2018 \| Published: 24 Jan 2018 TOPICS: Applications Management \| Best Practices \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Management \| IT Service Management \| IT Services

5 Ways to Level Your Service Desk Using IT Process Automation sponsored by Ayehu WHITE PAPER: Discover what automation looks like when integrated into these five frequent-flyer IT service requests – and how to configure process automation of your own to take these highly-manual tasks off your plate. Posted: 01 Nov 2019 \| Published: 01 Nov 2019 TOPICS: IT Service Management \| IT Services

5th edition of the latest trends and insights for CIOs, CTOs and CDOs. sponsored by ComputerWeekly.com EGUIDE: Thie e-guide offers a collection of some of our most popular articles on issues faced by IT decision makers, such as how to get cloud implementations right and how and why men in the technology industry have helped women progress. Posted: 29 Jun 2017 \| Published: 29 Jun 2017 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Workforce \| Leadership \| Management Change \| Management of Change \| Management Training

8 Biggest Mistakes IT Practitioners Make sponsored by Splunk WHITE PAPER: Inside, learn about the eight most common mistakes that IT pros make when it comes to monitoring and troubleshooting – and read through takeaways and examples that explain how to tackle them. Posted: 13 Feb 2019 \| Published: 13 Feb 2019 TOPICS: IT Agents \| IT Departments \| IT Management \| IT Service Management \| IT Services \| IT Workforce

A closer look at ITSM and ITIL sponsored by SearchCIO.com EBOOK: In this expert e-guide explore the various benefits ITSM and ITIL can provide including maximizing ROI and more. Posted: 07 Oct 2014 \| Published: 07 Oct 2014 TOPICS: IT Management \| IT Management Services

3 Bad Mistakes that will Sabotage Your ITSM Program sponsored by ServiceNow EGUIDE: This expert e-guide covers three crucial mistakes you must avoid for IT service management implementation and details how one company made ITSM fun. Posted: 14 Apr 2014 \| Published: 14 Apr 2014 TOPICS: Data Center Management \| Data Centers \| IT Best Practices \| IT Management \| IT Management Services \| IT Service Management \| IT Services

3 Quick Tips for a Software-Defined Data Center Strategy sponsored by VMware, Inc. EGUIDE: This e-guide presents three expert tips to creating a software-defined data center strategy. Posted: 16 Aug 2013 \| Published: 16 Aug 2013 TOPICS: Data Center Consolidation \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Management \| IT Management Services

3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs sponsored by Dimension Data WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs. Posted: 03 Feb 2014 \| Published: 03 Feb 2014 TOPICS: IT Service Management \| IT Services

8 Quick Tips to Choosing Virtual Management Tools sponsored by Starview Inc. EGUIDE: Review this e-guide, brought to you by SearchServerVirtualization.com, for eight expert tips for choosing virtualized management tools and monitoring software and learn more about automating server management and IT processes. Posted: 19 Jun 2013 \| Published: 19 Jun 2013 TOPICS: Data Center Management \| IT Infrastructure \| IT Management \| IT Management Services \| Server Management \| Server Virtualization \| Virtual Machine Monitor

A Better Way to Manage Desktops: HP Workplace Management Services sponsored by Hewlett-Packard Enterprise WHITE PAPER: Enterprises need to give employees a full, flexible and configurable managed desktop environment to meet diverse business requirements and user productivity needs. Find out how HP can help. Posted: 02 Sep 2014 \| Published: 29 Aug 2014 TOPICS: Desktop Applications Management \| Desktop Management \| Enterprise \| IT Departments \| IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| IT Workforce \| Management Service Providers \| Productivity

A Buyer's Guide to Choosing a Cloud Service Provider sponsored by Skytap, Inc. WHITE PAPER: Most enterprises are now evaluating external clouds to offloadtheir dynamic IT workloads, including application development,testing, training, IT prototyping and ERP migration environments.This white paper explores the top ten requirements buyersmust evaluate to select the right cloud provider. Posted: 07 Sep 2010 \| Published: 07 Sep 2010 TOPICS: Applications Management Services \| Cloud Computing \| Data Centers \| Hosting Services \| IT Management Services \| IT Outsourcing Services \| Workload Automation

A Hybrid IT Approach to Virtualization & DevOps Management sponsored by Red Hat EGUIDE: Here, experts illustrate the evolution of multi-use virtualization tools, and you'll discover how to benefit from a hybrid approach that combines physical, virtual, and application visibility with automation and deep infrastructure analysis. Read on to also learn how DevOps is reshaping IT vendors' offerings. Posted: 02 Feb 2017 \| Published: 31 Jan 2017 TOPICS: CIOs \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems \| ITIL \| Server Management \| Server Virtualization \| Systems Management \| Systems Operations \| Virtual Machine \| Virtualization Security

A SaaS-First Approach to Application Porfolio Management sponsored by BMC Software, Inc. WHITE PAPER: This white paper discusses the virtues of SaaS for business operations and where the technology is headed. Posted: 10 Oct 2013 \| Published: 13 Oct 2011 TOPICS: Data Center Construction \| Data Center Design \| Data Center Management \| Data Centers \| IT Best Practices \| IT Management \| IT Services \| SaaS business intelligence

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