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WHITE PAPER: This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.

Posted: 18 Mar 2019 | Published: 28 Feb 2018

EBOOK: In this e-book, you'll learn how to calculate your full hourly overhead in 3 steps–so you can set the right price for your IT services. View it here to get started.

Posted: 05 Mar 2019 | Published: 31 Dec 2018

EZINE: In this issue, read about how and why one public sector IT professional in the Netherlands, Victor Gevers, took a whole year out to hack ethically and, in the process, unearthed about 1,000 vulnerabilities.

Posted: 01 Feb 2018 | Published: 01 Feb 2018

WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

CASE STUDY: While a sales-oriented chatbot has obvious use cases as a customer-facing tool, how does a virtual support agent align with IT service workflows? And perhaps more importantly, how does it alleviate ITSM congestion? Explore a collection of real-world use cases for ITSM virtual support agents to find out.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

EGUIDE: In this infographic, we take a look at what IT departments are investing in, how IT departments will evolve over the next 12 months and which sectors will see the biggest budget increases. Survey results taken from the 2019 IT Priorities survey carried out by ComputerWeekly.com, ComputerWeekly.de and LeMagIT.fr.

Posted: 23 Apr 2019 | Published: 23 Apr 2019

EZINE: The Middle East region is on a path, or even fast track, to becoming a global digital hub. But any country or region heading in this direction will have some fundamentals to get right.

Posted: 05 Apr 2018 | Published: 12 Apr 2018

WHITE PAPER: The complexity of modern IT environments is leaving IT with apps that flood them with events, false positives, and useless alerts. IT needs tools that enable them to identify and solve the issues that matter most. Access this white paper to learn how deploying an event analytics tool eases this task with data-driven insights.

Posted: 26 Jan 2018 | Published: 19 Dec 2017

CASE STUDY: TransAlta, a Canada-based energy provider, is built around providing its customers with the power they need, wherever and whenever they need it. Learn how TransAlta ensures optimal IT engagement, visibility, and performance through a collection of IT service and self-service platforms – and how they ultimately reduced service outages by over 80%.

Posted: 19 Mar 2019 | Published: 19 Mar 2019

RESOURCE: AI and cognitive technologies are finally ready to shed their sci-fi associations and make an impact on day-to-day business and IT operations, and companies are eager to dive in. Inside, find out why IT service management might be the best place to get started.

Posted: 15 Jul 2019 | Published: 06 Dec 2018