IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK:
This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018
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Managing Logistics with Cloud Computing
sponsored by Fordway
WHITE PAPER:
Jump into this case study to find out how one logistics company used a combination of infrastructure as a service (IaaS) and desktop as a service (DaaS) to increase data security, secure disaster recovery capabilities, and reduce the overall administrative burden placed on their IT department.
Posted: 19 Feb 2019 | Published: 19 Feb 2019
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Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
WHITE PAPER:
Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery.
Posted: 14 Mar 2019 | Published: 14 Mar 2019
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The State of Colocation Services: June 2018
sponsored by Flexential
WHITE PAPER:
Through insight aggregated from the responses of over 130 IT decision-makers, this study examines the relationship between modern enterprise objectives and colocation. Click inside to further explore its findings.
Posted: 08 May 2019 | Published: 30 Jun 2018
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The KPIs Top MSPs Rely on and How to Use Them in Your Business
sponsored by ConnectWise
EBOOK:
Download this e-book for an overview of some of the most important KPIs used by top MSPs. It focuses on two major areas—finance and service—to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
Posted: 04 Mar 2019 | Published: 31 Dec 2018
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The Future of IT Service and Support
sponsored by TeamViewer
WHITE PAPER:
Recent research concludes that companies who offer flexible work arrangements report higher job satisfaction, lower employee attrition, and a stronger company image overall. Find out how to keep IT support and self-service capabilities up to par for all employees and customers, regardless of location or access point.
Posted: 23 Apr 2019 | Published: 23 Apr 2019
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Crossing the Legacy ITSM Chasm
sponsored by ServiceNow
WHITE PAPER:
This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.
Posted: 18 Mar 2019 | Published: 28 Feb 2018
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CW Benelux May 2018
sponsored by ComputerWeekly.com
EZINE:
GDPR becomes law at the end of this month, so we take a look at how organisations in the Netherlands are preparing for it. Cover your eyes if you are squeamish as you only have days left to get things right.We lead this issue with a story published in February, so perhaps things have changed. But if not, some organisations should be concerned.
Posted: 01 May 2018 | Published: 01 May 2018
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What's Next for Hyper-converged Infrastructure?
sponsored by VMware & Intel
WHITE PAPER:
Read this white paper to find out how HCI applies to these new use cases, which include multi-cloud and edge computing. Read on to learn why these cases will continue to benefit from HCI in 2019 and beyond.
Posted: 20 Nov 2018 | Published: 31 Aug 2018
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Computer Weekly – 18 December 2018: The 50 most influential people in UK IT
sponsored by ComputerWeekly.com
EZINE:
In this week's Computer Weekly, we reveal our annual UKtech50 list of the most influential people in UK IT. We talk to this year's winner, HM Revenue & Customs CIO Jacky Wright about the challenges of government IT during Brexit. And we also examine the issues around upgrading SAP's ERP system to S/4 Hana. Read the issue now.
Posted: 14 Dec 2018 | Published: 14 Dec 2018
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