Transforming ITIL to Fit the Modern IT Organization
sponsored by Samanage
WHITE PAPER:
Under the demands of today's businesses, the "because we always have" mindset no longer flies – it's time for ITIL to receive an update. Learn how you can refresh your ITIL strategy to accommodate the vision of a modern IT organization; after all, today's IT isn't the same as it was even a decade ago.
Posted: 17 Aug 2018 | Published: 17 Aug 2018
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Escaping the Traditional Role of IT for Something Better
sponsored by ServiceNow
WHITE PAPER:
Open this whitepaper to learn how IT can escape its traditional role for something bigger with the help of intelligent and automated workflows – freeing up IT's time to focus on value-adding projects rather than manual maintenance tasks.
Posted: 10 Oct 2018 | Published: 10 Oct 2018
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The Top 9 ITSM Offerings Stacked Up: Who's Leading the Pack?
sponsored by ServiceNow
RESOURCE:
In this analyst report, find out how the top nine ITSM tools on today's market stack up against one another. Explore the strengths, cautions, and adoption trends around each offering to get a better idea which one matches the needs of your I&O team – and which ones to avoid.
Posted: 10 Oct 2018 | Published: 16 Aug 2018
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Seamless ITSM Integration for Acquisitions
sponsored by ServiceNow
WHITE PAPER:
Acquisitions always result in a fair amount of organizational restructuring, but IT teams in particular tend to wind up face-to-face with a disproportionate amount of service issues. Click inside to learn how one company's IT team tackled a large amount of acquisitions head-on with the help of an integrated ITSM platform.
Posted: 18 Oct 2018 | Published: 20 Mar 2019
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A Service Provider's Guide to IT Service Management Solutions
sponsored by Micro Focus
WHITE PAPER:
This service provider's guide to ITSM is designed to present providers with an understanding of current customer expectations, the issues that should be foremost in mind when assessing potential ITSM solutions, and 5 criteria for selecting the right ITSM. Access your copy here.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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UKI Salary Survey 2017/2018 Infographic
sponsored by IBM
DATA SHEET:
Compare your salary and career progression with over 1200 IT professionals with Computer Weekly's 2017 UKI Salary Survey.
Posted: 04 May 2018 | Published: 04 May 2018
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Reimagining Retail in the Digital Age
sponsored by Microsoft
WHITE PAPER:
Retailers are facing challenges coming from a myriad of directions. In this white paper, explore the opportunities derived by digital transformation, and how retailers can reimagine their businesses and survey and thrive in today's competitive environment.
Posted: 16 Oct 2018 | Published: 16 Oct 2018
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The Evolving E-Commerce Consumer Journey
sponsored by ChannelAdvisor
RESOURCE:
In this resource, find out how a cloud-based e-commerce platform can enable retailers and branded manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels to transform the consumer journey.
Posted: 03 Oct 2018 | Published: 03 Oct 2018
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Case Study: Using Intelligent Services to Revamp ITSM
sponsored by Serviceaide
WHITE PAPER:
An inefficient ITIL can be a major setback for developers and heighten the risk of service disruptions and noncompliance. In this case study, learn more about how one company turned their ITSM strategy on its head using intelligent service management technology.
Posted: 13 Apr 2018 | Published: 13 Apr 2018
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ITSM and ITIL That Keeps Patients a Priority
sponsored by Sunrise Software
WHITE PAPER:
Learn how a service desk provider specializing in the healthcare IT used top-of-the-line ITSM and ITIL strategies to ensure 24-hour support, keeping patient care the number one priority.
Posted: 04 Sep 2018 | Published: 04 Sep 2018
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