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The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Five Lessons Learned from Enterprise-Scale IT Transformations
sponsored by Dell EMC and Intel®
RESOURCE: This resource distills the experience gained and lessons learned from on-the-ground execution of enterprise-scale IT transformations. Read on to learn some of the most critical—and, often, overlooked—aspects of these initiatives, as well as the top 5 takeaways for achieving your own transformation goals.
Posted: 09 Jan 2018 | Published: 09 Jan 2018

Dell EMC and Intel®

Salary Survey 2017/18 - Benelux
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide we look at the results of the Computer Weekly Salary Survey in the Benelux region.
Posted: 05 Oct 2017 | Published: 05 Oct 2017

ComputerWeekly.com

IT Service Management Blueprint: Get Control of Your Service Desk
sponsored by ServiceNow
EBOOK: You need to modernize your service desk to handle a modern workload. In the journey to IT modernization, step one is consolidation. This e-book guides you in planning your service desk consolidation strategy, with best practices and how to choose the right tools for the job.
Posted: 19 Jan 2018 | Published: 19 Dec 2017

ServiceNow

Now on Now: How Performance Analytics gives us visibility and control
sponsored by ServiceNow
EBOOK: Measuring and analyzing performance data is crucial to any business looking to make advances in their enterprise from the top-down. Discover how utilizing performance analytics delivered tangible results to ServiceNow's customer service department, development team, and more.
Posted: 26 Mar 2018 | Published: 26 Mar 2018

ServiceNow

5 Evaluations to Make When Considering a Virtual Support Agent for ITSM
sponsored by Serviceaide
WHITE PAPER: Can AI help your ITSM? In this resource, learn about the top five questions your IT organization should address when considering a virtual support agent to determine if these solutions can be advantageous to your IT services.
Posted: 12 Apr 2018 | Published: 12 Apr 2018

Serviceaide

Building JBoss EAP 7 Microservices on OpenShift Enterprise 3
sponsored by Red Hat
RESOURCE: This detailed reference architecture is a blueprint for using JBoss EAP 7.0 to build a microservices architecture that takes full advantage of OpenShift Enterprise 3.2. You'll be guided step-by-step through the building and application deployment processes. Download your copy here.
Posted: 27 Oct 2017 | Published: 30 Jun 2016

Red Hat
 

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