The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK:
Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013
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Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER:
Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006
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2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER:
Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007
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Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER:
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007
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Automation for IT Ops, Help Desks, and Security Ops
sponsored by Workato
WHITE PAPER:
Jump into this guide to access a huge collection of use cases and best practices for integrating intelligent automation, AI, chatbots, and more into your enterprise's IT operations.
Posted: 22 Aug 2018 | Published: 22 Aug 2018
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Old vs. New: The Impact of Automated IT
sponsored by DXC Concerto
WHITE PAPER:
Automation through the cloud has continued to evolve, and every corner of IT, from the overall infrastructure to the individual desktop, can stand to gain from it. Check out this comparison tool to see how the capabilities of IT throughout the stack have changed via automation.
Posted: 13 Aug 2018 | Published: 13 Aug 2018
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The Starting Line of Service Management
sponsored by Samanage
WHITE PAPER:
What exactly does modern, automation-powered service management look like behind the curtain? Jump into this guide to learn the basics of modern IT service management and then some, from the help desk all the way to the service catalog.
Posted: 14 Aug 2018 | Published: 14 Aug 2018
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150 Ways to Automate Service Management
sponsored by Samanage
WHITE PAPER:
Opportunities for automation can spring up throughout the organization – if you know where to look. Keep reading to learn over 150 ways service automation can be integrated within your organization, from IT to HR.
Posted: 13 Aug 2018 | Published: 13 Aug 2018
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Europe IT Priorities 2018
sponsored by IBM
EGUIDE:
In this e-guide we feature an analysis of the findings of a Computer Weekly/Tech Target pan-European survey of nearly 2000 IT decision makers.
Posted: 03 Aug 2018 | Published: 03 Aug 2018
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Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE:
Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018
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