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Presentation: The BBC’s Unified Communications Strategy sponsored by ComputerWeekly.com PRESENTATION: Steve Shepherd, head of IT and business alignment at the BBC, explains how unified communications technology is transforming the BBC. Posted: 14 Mar 2014 \| Published: 14 Mar 2014 TOPICS: Audiovisual Equipment \| Business Continuity Planning \| Instant Messaging \| IP \| IP PBX \| IP Phones \| IP Videoconferences \| IP Videoconferencing Hardware \| IP Videoconferencing Services \| IP Videoconferencing Software \| Mobile Device Management \| Mobile IP \| Mobile Payments \| PBX \| Privacy Rights \| Private Cloud \| SIP \| Telecom Provisioning \| Telecommunications Infrastructure \| Telecommunications Networks \| Telecommunications Services \| Telecommunications Software \| Teleconferences \| Telephone Switches \| Telephony Services \| Television Broadcasting Industry \| Unified Messaging \| Unified Messaging Systems \| VoIP

Top Ten Considerations When Evaluating Unified Communications Solutions - Learn the top solution differentiators to look for before deciding sponsored by Cisco Systems, Inc. WEBCAST: This paper breaks down ten areas to consider when evaluating an upgrade of your unified communications solution. Posted: 02 Aug 2011 \| Premiered: Aug 2, 2011 TOPICS: Converged Networks \| IP \| IP Networks \| IP Telephony \| IP Videoconferences \| IP Videoconferencing Services \| Mobile Device Management \| Mobile IP \| Unified Messaging

Unified Communications & Collaboration Brochure sponsored by Azzurri BROCHURE: Learn more about Unified Communications and Collaborations (UCC), including a solution that delivers UCC as a managed service from a single source. Posted: 03 Jan 2012 \| Published: 03 Jan 2012 TOPICS: Collaboration \| Communications Networks \| Fixed-mobile Convergence \| Instant Messaging \| IP Videoconferencing Services \| Network Management \| Unified Messaging

Crossing the Legacy ITSM Chasm sponsored by ServiceNow WHITE PAPER: This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist. Posted: 18 Mar 2019 \| Published: 28 Feb 2018 TOPICS: IT Management \| IT Service Management \| IT Services

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention sponsored by ConnectWise EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here. Posted: 11 Mar 2019 \| Published: 31 Dec 2018 TOPICS: IT Asset Management \| IT Asset Management Software \| IT Auditing \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| IT Utility Services \| IT Workforce \| ITIL \| Managed Security Services \| Managed Security Services Providers

5 Reasons to Make Virtual Support Agent Adoption a Priority sponsored by Serviceaide WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more. Posted: 03 May 2019 \| Published: 03 May 2019 TOPICS: IT Best Practices \| IT Management \| IT Service Management \| IT Services \| IT Systems

Veeam Brings Business Success for Havmor Ice Cream sponsored by Veeam Software CASE STUDY: Havmor implemented Veeam Backup & Replication and Veeam Agent for Microsoft Windows, resulting in 3 dramatically improved data availability benefits. To discover these 3 major benefits, read their case study here. Posted: 02 Dec 2019 \| Published: 02 Dec 2019 TOPICS: Data Governance \| Data Recovery \| Data Replication \| Data Security \| IT Consulting Services \| IT Governance \| IT Management \| IT Services

Moogsoft AIOps Helps HCL reduce MTTR by 33% for Hybrid Cloud Managed Service Assurance sponsored by Moogsoft WHITE PAPER: From operational noise, to overwhelming waves of alerts, to change frequency, managing IT service operations can grow to unmanageable levels that can drown IT teams in inefficiencies. Download this whitepaper which dives into the 4 benefits of AIOps for managed IT services, and learn about how it can control 5 critical challenges. Posted: 31 Oct 2019 \| Published: 31 Oct 2019 TOPICS: IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services

CW Benelux November 2019-January 2020: Dutch banks fight money laundering sponsored by ComputerWeekly.com EZINE: Dutch banks have decided to work together in the fight against money laundering. Globally, only about 3% of money laundering activity is detected and stopped. Posted: 24 Oct 2019 \| Published: 31 Oct 2019 TOPICS: Computer Crimes \| Computer Industry \| Financial Applications Software \| Financial Reporting \| Financial Services \| Financial Transaction Processing \| IT Best Practices \| IT Governance \| IT Services \| IT Workforce \| Security \| Security Best Practices \| Security Systems

Computer Weekly - 19 November 2019: Is facial recognition happening too fast? sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, as the Information Commissioner calls on police forces to slow down the introduction of facial recognition, we examine the issues. We look at what the use of DevOps methods means for storage strategy. And we talk to Microsoft's global cyber security chief. Read the issue now. Posted: 15 Nov 2019 \| Published: 19 Nov 2019 TOPICS: Artificial Intelligence \| Cybersecurity \| IT Services \| IT Workforce \| Software \| Software Development Methodologies \| Software Development Tools \| Storage Capacity \| Storage Hardware \| Storage Management Services \| Storage Management Software \| Storage Security

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