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Information Technology Infrastructure Library

Information Technology Infrastructure Library Reports

OpsBridge Delivers Business-Focused IT Ops at Vodafone sponsored by Micro Focus VIDEO: Watch this brief video case study to see how Micro Focus Operations Bridge was able to deliver IT operations transparency with a newly-discovered business service focus to Vodafone Germany. Posted: 16 Oct 2019 \| Premiered: 16 Oct 2019 TOPICS: CIOs \| IT Governance \| IT Infrastructure \| IT Management \| IT Service Management \| ITIL

ITIL and ITSM: How IT is becoming more service-oriented sponsored by ComputerWeekly.com EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation. Posted: 30 Apr 2019 \| Published: 30 Apr 2019 TOPICS: Business Service Management \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| ITIL

IT Service Management: Optimizing IT performance and delivered business value sponsored by ComputerWeekly.com WHITE PAPER: As enterprises expect and demand more from their IT and the organizations that provide it, IT functions need management frameworks and enabling technologies to help to deliver high quality IT services and cost efficiencies, to demonstrate delivered business value, and to increase IT-to-business alignment or integration. Posted: 24 Oct 2011 \| Published: 28 Jun 2010 TOPICS: ITIL \| Service Level Management

IT Priorities 2014: UK Europe, France and Germany sponsored by ComputerWeekly.com RESEARCH CONTENT: Benchmark your IT spending plans, with our in-depth study of IT spending priorities in the UK, France, Germany, and Europe in 2014. Posted: 17 Jan 2014 \| Published: 17 Jan 2014 TOPICS: Application Development \| Backup for Virtualized Servers \| Backup Server Hardware \| Backup Software \| Backups \| Budgeting \| Business Continuity Planning \| Business Intelligence \| Business Process Automation \| Business Process Management \| Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud CRM \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Compliance Best Practices \| CRM \| CRM Software \| Data Analytics \| Data Center Consolidation \| Data Center Networking \| Data Centers \| Data Deduplication \| Data Loss Prevention (DLP) \| Database Management Software \| Desktop Virtualization \| Disaster Recovery \| ERP \| ERP Software \| Ethernet Networks \| Green Data Center \| Green Storage \| Hardware \| Hybrid clouds \| Identity Management \| Infrastructure as a Service (IaaS) \| ITIL \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile Middleware \| Mobile Payments \| Mobile Workers \| NAS \| NAS Software \| Network Appliances \| Network Architectures \| Network Configuration Management \| Network Infrastructure \| Network Management \| Network Monitoring Software \| Network Operating Systems \| Network Performance Management Software \| Network Processors \| Network Provisioning \| Network Security \| Network Security Appliances \| Network Security Hardware \| Network Security Software \| Networking \| Networking Hardware \| Office Suites \| Outsourcing \| Platform as a service \| Private Cloud \| Public Cloud \| Remote Access Hardware \| Risk Assessment \| Risk Management \| Security \| Security Architectures \| Security Audits \| Security Best Practices \| Security Event Management \| Security Hardware \| Security Industry \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Spending \| Security Standards \| Security Systems \| Security Threats \| Security Tokens \| Server Appliances \| Server Consolidation \| Server Hardware \| Server Provisioning \| Server Software \| Server Virtualization \| Smart Phones \| Social Computing \| Software \| Software as a Service \| Software Implementation \| Software Virtualization \| Storage Appliances \| Storage Architectures \| Storage Consolidation \| Storage Devices \| Storage for File Virtualization/NAS Virtualization \| Storage for Virtualized Servers \| Storage Hardware \| Storage Management \| Storage Management Services \| Storage Management Software \| Storage Media \| Storage Resource Management Software \| Storage Security \| Storage Spending \| Storage Switches \| Storage Systems \| Storage Virtualization \| Storage Virtualization Software \| Supply Chain Software \| Tablet PC \| Tape Backups \| Testing \| Video Services \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Virtual Desktop Infrastructure \| Virtual Machine \| Virtualization Security \| Vulnerability Management \| WAN \| WAN Hardware \| WAN Switches \| WAN Switching \| Windows \| Windows 7 \| Windows Server Software \| Windows XP \| WLAN \| Workforce Management Software

Governance of IT, an executive guide to ISO/IEC 38500 sponsored by ComputerWeekly.com BOOK: This extract from the book: Governance of IT, an executive guide to ISO/IEC 38500, tells you the key things you need to consider before you start a project implementation. Posted: 19 Dec 2013 \| Published: 19 Dec 2013 TOPICS: Business Continuity Planning \| ISO \| ISO 9000 \| ITIL \| Project Management \| Project Portfolio Management \| Risk Management \| Testing \| Training

Case Study: Media Giant Enhances Visibility and Service Quality sponsored by ServiceNow CASE STUDY: One global media and entertainment leader needed to move from multiple, disconnected monitoring tools and manual processes to an automated approach for seamless integration between event management and the CMDB. Read this case study to learn how they were able to overcome these challenges with an ITSM service. Posted: 22 Jan 2018 \| Published: 17 Nov 2016 TOPICS: CMDB \| Infrastructure Management \| Infrastructure Services \| IT Service Management \| IT Services \| ITIL

ITIL: The building blocks of an ITSM strategy sponsored by FrontRange Solutions Inc. EGUIDE: Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. Posted: 09 Jan 2012 \| Published: 06 Jan 2012 TOPICS: Asset Management Services \| Help Desk Management \| Help Desks \| IT Service Centers \| IT Service Management \| IT Services \| ITIL \| Service Creation

Application Rationalization Datasheet sponsored by Apptio WHITE PAPER: To achieve decision agility, IT organizations need a scalable way to make business sense out of disconnected financial, operational, and project data about their application portfolio. Read on to learn more about innovative solutions! Posted: 16 Oct 2013 \| Published: 15 Oct 2013 TOPICS: Application Deployment \| Application Infrastructure \| Application Life-Cycle Management \| Application Performance Management \| Applications Management \| IT Infrastructure \| IT Management \| ITIL

The Ultimate Technology Business Management Guide sponsored by Apptio WHITE PAPER: In this asset, read about Apptio, the leading provider of TBM solutions. Their suite of applications and SaaS delivery model provide IT organizations an efficient and cost effective approach to quickly adopt and realize the ongoing benefits of TBM. Posted: 03 Sep 2013 \| Published: 03 Sep 2013 TOPICS: Application Development \| Application Infrastructure \| Application Performance Management \| Applications Management \| Cloud Computing \| IT Service Management \| ITIL \| SaaS ERP

As Digital Transformation Drives Innovation, Make Sure Your IT Service Management Doesn't Fall Behind sponsored by ServiceNow EGUIDE: This eGuide addresses the growth of ITSM methods, tools, and processes. Also, engage in seven CIO tips for existing and upcoming ITSM changes that are reconstructing IT services, how to manage all of these developments effectively and ways in which you can keep your enterprise relevant. Posted: 31 Oct 2016 \| Published: 24 Oct 2016 TOPICS: CIOs \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Asset Management \| IT Asset Management Software \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| ITIL

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