Information Technology Infrastructure Library

WHITE PAPER: In this IDC paper, experts offer guidance on how to find the right cloud partner to help your organization through the next stages of data center extension. Read on to confront the expansion challenges of cloud-first IT, learn the critical importance of private cloud, and hear from your peers about their cloud-first partner strategies.

Posted: 26 Jun 2017 | Published: 21 Mar 2017

WEBCAST: Tune into this webcast to hear from the CIO and Digital CTO at Rackspace, who in detail dissect the term "digital transformation" and highlight the challenges driving businesses like yours to the cloud. They also run down an actionable cloud implementation checklist, for you to use as guidance.

Posted: 13 Oct 2017 | Premiered: Mar 29, 2017

EBOOK: This eBook highlights five counterintuitive mistakes frequently made by organizations that seem rational when building a digital strategy, but actually can be course-altering mistakes. It also provides an alternate path to achieving the same objectives using approaches common in successful digital companies.

Posted: 12 Jul 2017 | Published: 12 Jul 2017

WHITE PAPER: Download this infographic that shows 7 metrics to measure the success of your service desk. From cost per ticket to mean time to resolve, this brief guide will help you evaluate the success of your service desk, and highlight any areas that may need extra focus.

Posted: 07 Sep 2017 | Published: 14 Sep 2017

EGUIDE: This expert e-guide offers 10 professional tips to improve the management process of IT assets and IT support in your data center. Walk through these tips and see first-hand how they can improve upon the strategies you already have in your data center while also offering a fresh new perspective.

Posted: 28 Dec 2016 | Published: 18 Dec 2016

EGUIDE: Learn how to overcome IT's top DevOps challenges—including infrastructure automation and the risks cloud service APIs pose. Additionally, you'll gain a developer's perspective on creating agile Docker containers for DevOps, with varied approaches storage vendors take in managing them.

Posted: 16 Jan 2017 | Published: 11 Jan 2017

VIDEO: Outages and other problems in your enterprise can spring up anytime, meaning IT has to be ready at all times. Learn how an intelligent virtual support agent can take your mobile ITSM management tools to the next level with the power of artificial intelligence.

Posted: 19 Apr 2018 | Premiered: 11 Apr 2018

CASE STUDY: One regional health care provider's IT team struggled with a legacy ticketing system, ad hoc processes and disparate systems, and the need to enhance service quality. Read on to learn how investing in ITIL and ITSM tools benefited every aspect of this health care provider's business practices and improved their overall quality of service.

Posted: 24 Jan 2018 | Published: 31 Jul 2017

EGUIDE: This exclusive eGuide addresses the role of this new concept, service level agreements (SLAs), some of the points of value it can offer your business, as well as number of helpful tips to keep in mind if you are deciding to implement the system.

Posted: 25 Jul 2016 | Published: 18 Jul 2016

CASE STUDY: As a service provider, maintaining economies of scale is crucial to your business. Learn how a service management solution can ensure that your company doesn't fall behind.

Posted: 29 Mar 2018 | Published: 29 Mar 2018