Information Technology Infrastructure Library

WHITE PAPER: Many of your peers are already reaping the benefits of ITIL adoption, but if you plan on following suit there are a number of common mistakes you should try to avoid. Read this whitepaper to learn the biggest ITIL pitfalls and how to avoid them.

Posted: 22 Jan 2018 | Published: 31 Dec 2017

BOOK: This extract from Michael G Hall's book, Problem Management, an implementation guide for the real world, explains how problem management differs from incident management and looks at the differences between reactive and pro-active problem management.

Posted: 29 Jun 2015 | Published: 29 Jun 2015

CASE STUDY: One company had an overly complex IT environment that was non-ITIL compliant. Read the case study to learn how they were able to achieve consolidation, self-service automation and transparency with a single system of record.

Posted: 22 Jan 2018 | Published: 22 Jan 2018

WHITE PAPER: Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change.

Posted: 24 Jan 2018 | Published: 28 Dec 2017

ANALYST REPORT: This exclusive report examines "next-generation ITSM" and its contributions toward optimizing changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.

Posted: 12 Jul 2016 | Published: 01 Jun 2016

CASE STUDY: One global media and entertainment leader needed to move from multiple, disconnected monitoring tools and manual processes to an automated approach for seamless integration between event management and the CMDB. Read this case study to learn how they were able to overcome these challenges with an ITSM service.

Posted: 22 Jan 2018 | Published: 17 Nov 2016

RESOURCE: This infographic offers a clear perspective on four factors to consider when outsourcing your IT. Download now to meet your business demands with a broker model that will reduce shadow IT through self-serve provisioning, and 3 more.

Posted: 19 Oct 2017 | Published: 19 Oct 2017

WHITE PAPER: Learn why it's recommended your organization extends the visibility of existing infrastructure tools with a unified, hybrid IT monitoring platform—providing visibility into traditional and next-generation technologies. Read on to take a unified approach to IT ops, and monitor all hybrid cloud, software-defined, and converged environments.

Posted: 07 Sep 2016 | Published: 30 Jun 2016

WHITE PAPER: Did you know that advanced crowd science algorithms will surface innovations with the highest potential? Discover 5 criteria with which you should scrutinize potential innovation management platforms to distinguish their offerings. Read on to determine how to foster innovation and sustained customer engagement.

Posted: 24 Jun 2016 | Published: 24 Jun 2016

EGUIDE: Is converging corporate infrastructure—to eliminate siloed servers, storage, data and processes—worth the risk of potential vendor lock-in? Discover how to yield maximum benefit from implementing converged infrastructure in your data center, as well as learn CI implementation best practices.

Posted: 23 Jun 2016 | Published: 21 Jun 2016